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Scrivens Opticians & Hearing Care Reviews

4.5 Rating 4,982 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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Phone:

0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Most of the staff ok apart from one who was very abrupt and clever attitude. I had to return my glasses twice. I left the there. I will going to another opticians..wont be this place again...😕”

Posted 1 month ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 1 month ago

“Can,t. Get an appointment in a reasonable time”

Posted 2 months ago

Thank you for letting us know about this. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 2 months ago

“Could not understand ehat the Audiologist was difficult to make out what she was saying.”

Posted 3 months ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 3 months ago

“I have found that the tubes tend to flatten and I have problems hearing. I cannot adjust the volume on them”

Posted 4 months ago

Hi John, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 4 months ago

“cannot cancel eyetest on line”

Posted 5 months ago

Hi, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 5 months ago

“I was provided a hearing aid and advised to have some investigatory work by my GP as to why I had sudden hearing loss. The hearing aid provided was diffciult to deal with. I had the relevant investigatory work carried out. My GP referred me back to Scrivens to get the right hearding aid for my lifestyle. Apparently....Scrivens only provide one hearing aid on the NHS and I needed to get on with it! But yet their website has 6 different types and styles to suit your lifestyle. The lady was uneducated about the services, wouldnt make me an appointment and now I am left to find a hearing aid privately as she is adamant that Scriven (an NHS led Hearing specialist) cant provide! Shocking. states...https://scrivens.com/hearing-aids/types-hearing-aids/”

Posted 6 months ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 6 months ago

“I have worn glasses for over 60 years and the eye test that was given was bizzarre. It seemed that the optician had read my notes and decided what my prescription should be. He refused to listen and would not accept my answers. I am so dissatisfied that I am going for another eye test elsewhere.”

Posted 6 months ago

Hi Angela, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 6 months ago

“I had a NHS referral, the room where the hearing test was performed, Scrivens Bolton, was not in any way soundproofed, I complained that during the test for one ear I could not concentrate due to the banging about outside the room, I was not offered a retest of that ear. The audiologist was unfamiliar with T setting on the danalogic aids and initially said T was not available, but after 2 phone calls said it was. I however have MT as a program, not T. The processing delay on the high frequencies( my mid and low frequencies are fine) is very disconcerting and I do not think aids intelligibility at all. the background white noise is excessive. Overall very disappointed”

Posted 6 months ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 6 months ago

“I came to the Fakenham branch last week during my eye test I found the optician quite abrupt . I have mental health problems and had to leave before the examination was over . On coming home and speaking to my wife she had the same experience when she took our son to see the same Optician .”

Posted 6 months ago

Hi Simon, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 6 months ago

“Staff constantly arguing with each other and made me feel very uncomfortable. Nearly left”

Posted 7 months ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 7 months ago

“I got my eye test done here and the same day i got another eye test done at another practice where i was given a totally different prescription!”

Posted 8 months ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 8 months ago

“Tried to call a few times but line just cuts out.”

Posted 9 months ago

Hi Charlotte, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 9 months ago

“Very expensive, a pair of reading glasses, 350 pounds absolutely ridiculous went to spec savers and got them for 69 pounds!”

Posted 10 months ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 10 months ago

“Was not satisfied with my glasses Will be going back to Specsavers much better service”

Posted 11 months ago

Hi Tony, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 11 months ago

“Mike Pollard,, uncomfortable to wear, gave up after a couple of days, received one email to say someone would be in touch with me, over two weeks ago, still no contact, no instructions how to clean etc, so stopped wearing them. Back to the drawing board! No doubt this won't be published as only the good ones do!”

Posted 1 year ago

Hi Mike, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 year ago

“I was fitted with nhs hearing aids at Hobs most medical centre Olton by Scrivens & was not happy with any of it & cannot use the aids. Was not shown how to put them in & it hurts my right ear. I phoned your shop in Shirley, Solihull & felt that the receptionist was pushy & determined to do it her way, in the end I gave up. I am not convinced that I need these kind of hearing aids, although your Hobs Moat lman told me I was deaf, my Granddaughter said ‘do you really need hearing aids’.”

Posted 1 year ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“Hi, I am writing firstly to say that the staff and management at your Loughborough store Lorraine and Theresa have always been excellent. They are efficient and caring and represent you well. Sadly , I have changed to Specsavers for my contact lens . I only use one reading lens and was paying around £17 a month with yourselves . I decided i could no longer afford this and stopped wearing it. I then wondered if i could get it cheaper anywhere else and had an appointment at Specsavers who charge me £9 a month for the same lens. I was amazed and have changed to use them. I am on my second health check with them and there has been no increase in price. I also used to have my hearing aids from the Scrivens in loughborough. But when i got to the end of the contract the only package available was one that included quite expensive batteries monthly. I don’t wear my aids all of the time, my need for batteries may well be much less than others and i buy excellent batteries on line for £10 for 60. This lasts me the year. I pay a one off fee once a year to an excellent hearing care service in Barrow . So, in short i will not be using your services in the near future. This does make me a bit sad as Lorraine and Theresa really looked after me , especially at a time when i had a major illness, they made sure I could see and hear !”

Posted 1 year ago

Hi Tracey, thank you for letting us know about this, your feedback helps us get better.

Posted 1 year ago

“WOULDEN'D GO THERE AGAIN EVEN IF YOU GAVE THE FRAMES FOR FREE. Had my specs six months and the screws fell out. My lenses are no good and I was told if I want them replaced I would have to pay for them again. No chance !!! Waste of money.”

Posted 1 year ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“I had my Hearing AID fitted about 6 months ago in Beeston, Leeds and received excellent Service. However, Just rang the local branch for a copy of my test certificate and received no help what so ever. Told to contact Head office”

Posted 1 year ago

Hi Harbans, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“I took my own new designer frames to have Lenses put in them. Great service but when I went to collect, the inside of the lid was ripped down, the case was all marked and dirty and the cloth was dirty too. Been going here for years but considering elsewhere as I paid a lot of money for my glasses”

Posted 1 year ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 1 year ago

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Scrivens Opticians & Hearing Care is rated 4.5 based on 4,982 reviews