Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,698 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently visited the Wimborne shop for my eye test, I found the staff friendly and very knowledgeable. I have highly recommend them to my family and friends.”

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(Wimborne) - Posted 1 week ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 1 week ago

“I had a hearing test and found I needed hearing aids, the service was brilliant and very clear to understand. It’s helped with the tinnitus and I can hear clearer”

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Posted 1 week ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 week ago

“I’ve just had my hearing test this morning at Ferryhill & Chilton Medical Centre by a young lady by the name of Charley. She was very professional and explained in detail how my recommended hearing aids would work. Excellent 5 star service well done Charley”

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Posted 1 week ago

Thank you for taking the time to leave us such a nice review!

Posted 1 week ago

“Went for my eye test today, the staff were really friendly and welcoming from entering to leaving. Had an OCT scan which was really informative, the opticians went through my results. I was given great service from the ladies, they showed me lots of styles they thought would suit me best, even tried a few on that they thought would look funny just to put me at ease and have a laugh as I don't really like wearing glasses. Found the perfect pair and Tracy then helped me choose the right lenses. Best customer service ever experienced in an opticians. Fab bunch”

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Posted 1 week ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 week ago

“Excellent customer service. Easy making the online appointment. Optometrist K Raichura explained results clearly.”

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Posted 1 week ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 week ago

“Took my daughter for her first eye test, staff were friendly and optician made her feel at ease as she was a little nervous.”

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Posted 1 week ago

Thank you for your wonderful review!

Posted 1 week ago

“Came here the other day to try out some glasses, the workers were really friendly! I had a girl called Laynie and she was really helpful and assisted me with what suited me. Thankyou so much 😊”

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Posted 1 week ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 week ago

“Cannot fault the Weymouth branches customer service, they went above and beyond what I would expect to be normal customer care. I managed to break some quite new varifocals, I would normally visit my branch in Dorchester, but it has been shut for a while due to a large fire at another premises. Placed my order with Brett and it took about 10 days to receive the phone call that the glasses were ready. I had inquired if it was possible to post the glasses to me, Christine said she lived in town and would be prepared to drop them off after work. Despite being after her finishing work, Christine spent her own time checking that I was happy with my order. This lady deserves to be Scriven's employee of the year, if not decade.”

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(Weymouth) - Posted 1 week ago

Thank you for taking the time to leave us such a nice review!

Posted 1 week ago

“Excellent. Went with serious eye concerns and received first class sevice. Exceptional examination (1 hour) and equally excellent clear and non jargon explanation of the issues. Came away very reassured. My wife and I will make this service our default. Unreserved reccomendation.”

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Posted 2 weeks ago

Thank you for your wonderful review!

Posted 2 weeks ago

“I would highly recommend the Feltham Branch of Scrivens Opticians to anyone - the staff are friendly, knowledgeable, take their time to explain everything and truly make you feel valued as a customer. Their level of customer service is rare to find these days.”

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(Feltham) - Posted 2 weeks ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 weeks ago

“Very good help from all the staff, highly appreciated and reliable”

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Posted 2 weeks ago

Thank you for taking the time to leave us such a nice review!

Posted 2 weeks ago

“I am visiting the area and one of my hearing aids packed up so I rang the branch on the off-chance that they could help. Helen assured me that she would do her best to assist so I popped in and 15 mins later left with a new tube and my hearing restored! Helen, you went above & beyond to help in a very friendly and professional way - thank you so much x”

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Posted 2 weeks ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 weeks ago

“I attended the Ashby branch 23-5-25 The staff were very friendly and knowledgeable, Lucy walker your sales assistants Talked me though the process of the eye and hearing test. before having the eye exam with the optician that was in your store , that I can't remember the ladies name .”

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(Ashby De La Zouch) - Posted 2 weeks ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 weeks ago

“The service and attitude of your employees”

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Posted 3 weeks ago

Thank you for your wonderful review!

Posted 2 weeks ago

“Visited Weymouth Branch as Dorchester is closed due to fire damage. Very professional and friendly and welcoming staff. They put me at ease and both my appointments transitioned smoothly to conclusion.”

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Posted 3 weeks ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 weeks ago

“I would highly recommend Scrivens Opticians. The Optometrist was excellent as were the Dispensing staff. I also had a free hearing test. The staff were friendly and helpful and went through all the lens options and recommended glasses to suit me. I took advantage of buy one pair and get a second pair half price. I was always kept informed of appointments and when my glasses would be available. I am delighted with my new glasses.”

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Posted 3 weeks ago

Thank you for taking the time to leave us such a nice review!

Posted 3 weeks ago

“My mum came in for a hearing assessment and saw Michael Clements, mum can’t praise him enough. A very thorough test was carried out and adjustments made to her hearing aids, also he flagged an issue with her hearing which needs further investigation, this has not been picked up before. Michael was very pleasant from the greeting at the reception area, he explained everything to her about the process and the findings and was friendly throughout her appointment. Cleanliness was also an area the Michael carries out. We would highly recommend Michael and Scrivens for hearing assessments. Staff at the store are also very welcoming and friendly and the store is clean and well looked after.”

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Posted 3 weeks ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 weeks ago

“I purchased a hearing aid(£950) in your Ringwood, Hants, branch some 4 /5 weeks ago in the hope of improving my hearing ,to say I am disappointed is an understatement, I have now reverted to my NHS hearing aids, I intend to go into the branch to complain but do not expect much sucess. What a waste of money!!!”

Helpful Report

Posted 3 weeks ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 3 weeks ago

“I have recently had appointments for my hearing with Haroon Khan from the Altrincham branch and find him exceptionally personable and knowledgeable, and he endeavours to get the best solution for his patients on an individual basis. He really listens and understands the many issues people go through with adapting to new hearing aids and will spend all the time needed to ensure that the products available are tweaked to suit individual needs. A really nice guy and I wouldn't hesitate to recommend him.”

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(Altrincham) - Posted 4 weeks ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 weeks ago

“Very pleased to finally get my new glasses adjusted, and my hearing aids too. It is not easy coping with new technology, especially hearing aids but Sam was so patient and obliging, thanks. Anne , too has been a tower of strength getting things right for me, so to all the team at Cotteridge Birmingham, I am eternally grateful. You are all wonderful!”

Helpful Report

(Cotteridge) - Posted 1 month ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 4 weeks ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,698 reviews