Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,061 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went to the biddulph branch the staff in there were really helpful and polite very professional and would highly recommend to family and friends”

Helpful Report

(Biddulph) - Posted 1 month ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Biddulph.

Posted 1 month ago

“Went to Orchard square Sheffield branch last week. Really very good service from Lesley, very professional and thorough. A great friendly atmosphere in the shop which is more like a family business feel. Highly recommend.”

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Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“Joy help me choose my new frames really suit me always a pleasure great service and even better price 😀”

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Posted 1 month ago

Thank you for your wonderful review!

Posted 1 month ago

“My wife phone the Chippenham branch this morning nothing was to much trouble. Made an appointment for 11am. The service was excellent everything was explain of the wax removal procedure. The lady carried out the procedure to both ears with information be given of the whole procedure couldn’t ask for any more I would like thank both ladies for the excellent service I received this morning the helpful service.”

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(Chippenham) - Posted 1 month ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 month ago

“Graham C at Stamford is excellent. Nothing is too much trouble and he explains everything clearly and simply. I was so resistant to admitting I had hearing loss and would benefit from aids but Graham was so patient and gently led me through the process. Definitely 5 stars from me”

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(Stamford) - Posted 1 month ago

Thank you for taking the time to leave us such a nice review!

Posted 1 month ago

“I have purchased Oticon hearing aids and while still getting use to them I have been impressed with customer empathy and professionalism of my audiology consultant, Amore. She is patient and helpful, ensuring that I am best equipped to optimise the efficiency and reliability of my hearing aids.”

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Posted 1 month ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 month ago

“The problem with driving at night is the brightness and glare from LED lights. Between Christmas and New Year I took the plunge and visited the Willenhall branch for advice. The staff were not only very professional but very considerate, explaining all of my options. There was no sales pressure to buy anything that I did not want or require. Having completed my purchase I was informed that it would be a couple of weeks before my glasses would be ready. Yesterday I was informed that they had arrived. I cannot praise the staff highly enough for their professionalism, friendliness and commitment to making sure that everything is satisfactory.”

Helpful Report

(Willenhall) - Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“I visited Scrivens for a hearing test and 3 year review on 13 Jan 26. Graham was very professional, courteous and made the process easy and enjoyable. He explained the results chart and made sure I understand everything I needed to know. The store is spotlessly clean and the staff always very helpful. 5* for Graham.”

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Posted 1 month ago

Thank you for your wonderful review!

Posted 1 month ago

“Having reached 'a certain age' and aware that 'galloping' presbyopia was impinging on my eyesight, especially where driving was concerned, I was prompted to seek a solution. Over the years, I've visited various high street chains and, whilst functional, I've never felt particularly well-looked after, nor appraised of advanced options that can make such a difference where spectacles are concerned. My visit to Scrivens in Altrincham, Greater Manchester, was a revelation. The staff were, without exception, professional, welcoming and attentive. The range of frames is excellent and carefully curated, ranging from affordable to designer. Special mentions go to Optometrist Colin Chan, whose thorough and forensic examination came up with the perfect prescription and recommendations, going forward. Throughout my visits, I was looked after by Asa, whose careful attention and advice means that I've ended up with two pairs of glasses that perfectly fit the bill, not to mention, look pretty cool. Very happy customer.”

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(Altrincham) - Posted 1 month ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 month ago

“Had a appointment today not kept waiting eye test very through very nice practise”

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Posted 1 month ago

Thank you for taking the time to leave us such a nice review!

Posted 1 month ago

“Scrivens has been opticians of choice for a number of years. I have always found the staff to be helpful, friendly and knowledgeable about all the products and services on offer. You always have a warm welcome from the staff who are happy to tell you about the products which are reasonably priced and of a good quality with out the hard sell of some other stores. They always take time to explain everything in detail allowing you plenty of time to choose your spectacles ensuring you are happy with them. The Rugeley team a great advert for the company.”

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(Rugeley) - Posted 1 month ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Rugeley.

Posted 1 month ago

“I've been with the Rugeley branch of Scrivens for many years for my spectacles and hearing aids. The staff are always extremely friendly there is always a lovely welcoming and warm atmosphere. Their products are reasonably rpiced and of good quality plus there is none of the hard sell as applied by the bigger companies. Time is taken to ensure that your eye tests are thorough, a large choice of spectacles with plenty of time given for perusing and choosing. As a disabled client the building is very accessible.”

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(Rugeley) - Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“I've always been more than satisfied with the service provided at Bourne. Everything is always explained and my options are clearly offered. The staff are always friendly and helpful. Happy to recommend Scrivens at Bourne.”

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(Bourne) - Posted 1 month ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 1 month ago

“Great service for my recent hearing test. Thank you.”

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Posted 1 month ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 month ago

“Extremely happy with the service at Wem Scrivens. Staff both professional and friendly, took time to explain process, options and answer my questions. Atmosphere and premises pleasant. Would recommend.”

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(Wem) - Posted 1 month ago

Thank you for taking the time to leave us such a nice review!

Posted 1 month ago

“Just had my first appointment with Scrivens in Peacehaven. Barry and Miranda could not have been more helpful. They listened carefully to what I had to say and guided me through every aspect both with care, and attention to detail. The best service I have received for quite some time, and after wearing hearing aids for over twenty five years that is very high praise indeed. Highly recommend! 🌟🌟🌟”

Helpful Report

(Peacehaven) - Posted 1 month ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Peacehaven.

Posted 1 month ago

“Tried ringing a general 0800 number provided on the company’s web site. After several attempts and various recorded messages got through. Gave full details and location where hearing test was being requested only then to be told that they no longer provided a service from the location, this after a previous operative told me that they provided a service from said location. Suggested that it might be useful if they reviewed their web site to ensure its accuracy and ensure all staff were aware of any locations no longer offering a service. It would have saved me wasting my time and raising the hopes of my elderly mother. Another example of poor management.”

Helpful Report

Posted 1 month ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 1 month ago

“Brilliant service I got from the branch, a very detailed and thorough eye examination where everything was explained in detail, which Iv never had by specsavers.. The staff are very friendly and helpful. Vanessa who was looking aftr me was very professional and helped me select a gorgus set of glasses which suited my face and looked stylish aswell..im very impressed with the overall service that I booked my Son in and he got some designer glasses, .prices and service were exceptional on both occasions.. highly recommended and giving them a go ..you wont be disappointed.”

Helpful Report

Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“I am delighted with the care and high quality service I receive from the Sutton Coldfield branch of Scriven’s They are always positive, cheerful, helpful and sort everything out very efficiently - congratulations x”

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(Sutton Coldfield) - Posted 2 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“Before going to Scrivens, I was with Vision Express, there was nothing wrong with them but Scrivens was closer to my home, so I decided to leave them for Scrivens In 2018 i purchased a pair of glasses which costed me around £ 500.00/-, extremely expensive for the time of purchase Few years later I attended again for a check up and new pair of glasses were prescribed but I don’t see a difference between them and I still use both glasses About a month ago, I wet again for a check up and there was no issue with my eyesight however the person who conducted the check up was trying to convince me to buy further glasses even though I was not in need, she said ‘you can have a spare pair of glasses just in case’, I still don’t understand it Upon leaving the place, I spoke with the staff about the possibility of ordering a nose pad for my £ 500.00/- glasses, the person I spoke with showed no respect at all as whilst I was asking questions to her, she was eating (zero respect and very rude), I was told ‘no’ and I had no choice but to leave feeling let down and embarrassed I’m a professional person and being very busy with my job, I had no time to write this review or even complain which I did a day ago The customer service I was dealing with did nothing but defended the actions of their staff at the Chigwell branch I wonder, how can they sell £ 500.00/- glasses to any customer and then they are not able to assist any longer, this means a rip off as they got what they wanted I’m extremely disappointed and frustrated with the service I received because I left Vision Express who are exceptionally good and reliable when dealing with customers, for them, wrong decision by me I hope this review wakes them up and makes them deal with the issues they may face in the future in a professional manner !”

Helpful Report

Posted 2 months ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 1 month ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,061 reviews