Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,645 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service can't fault the staff looked after really well”

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Posted 2 weeks ago

Thank you for your wonderful review!

Posted 1 week ago

“Extremely helpful staff, nothing is too much trouble, the staff very kind,”

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Posted 2 weeks ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 weeks ago

“I was in the Altrincham branch this afternoon and received excellent service from very friendly and efficient staff. Thank you!”

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(Altrincham) - Posted 2 weeks ago

Thank you for taking the time to leave us such a nice review!

Posted 2 weeks ago

“Scrivens in Market Deeping has the most amazing customer service. Nothing is too much trouble for any of the staff who are each polite, friendly, caring and have great ideas about what suits each customer.”

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(Market Deeping) - Posted 2 weeks ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Market Deeping.

Posted 2 weeks ago

“Never answer the phone, impossible to get through to the Waterlooville branch, get transferred to a call centre who are not at all helpful.”

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Posted 2 weeks ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 weeks ago

“Very unhappy with service. Have used Howes of Royston for a number of years. In the last few years I was prescribed driving glasses on 2 occasions and both times the glasses made my vision worse. The first set December 2022 I was given a refund. My last test was September 2024 again these made my vision worse. I was told I need to wear them and get used to them which I tried as I thought if I did not wear them and I was involved in an accident I would be at fault. I tried but could not get used to them and I was given another test. The examiner said my vision was fine without them and it was not a requirement to wear them when driving. I am not going to wear glasses which make my vision worse. In all my years of driving I have never had any problems. I have never needed glasses for driving and at present still don't. I asked for a refund but was told as I had them for 5 months I was refused. I am now left with a pair of driving glasses which cost £258 which I am never going to wear. I am a 72 year old and live off my pension and feel my money has been wasted.”

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Posted 2 weeks ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 weeks ago

“A very efficient, friendly service. Made every stage of process easy.”

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Posted 3 weeks ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 weeks ago

“I have just been to Scrivens in Havant. All staff are fantastic and can’t recommend highly enough. Thank you”

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(Havant) - Posted 3 weeks ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 2 weeks ago

“Since I have had hearing aids from Scrivens I have found everyday conversations including listening to to tv and visiting the theatre excellent , the service from provided was very professional.”

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Posted 3 weeks ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 weeks ago

“Very through and understanding excellent service and amazing help from Donna the Manager at lymington branch”

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(Lymington) - Posted 3 weeks ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Lymington.

Posted 2 weeks ago

“Fantastic service throughout Emma was superb and Muhammad was excellent , helped me out so much. There customer service is brilliant 10 / 10 .”

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Posted 3 weeks ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 weeks ago

“I visited the Kingstanding branch again to day and received the same friendly and professional service. So if you want the best forget the rest, Scrivens is the one for you”

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(Kingstanding) - Posted 3 weeks ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 3 weeks ago

“Really impressed with treatment, staff were really knowledgeable and helpful thanks”

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Posted 3 weeks ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 weeks ago

“Great team in Witney. Eye test post cataract surgery first rate. Still need some specs though. Ordering the glasses was made challenging due to the computer system but the Scrivens team handled "computer-says-no" with patience and humour. One very minor thing that could be better is that it would be good if the staff had name badges and/or introduced themselves.”

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Posted 3 weeks ago

Thank you for your review, your feedback helps us get better.

Posted 3 weeks ago

“Good appointment, all fully explained. New hearing aids, much better.”

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Posted 3 weeks ago

Thank you for taking the time to leave us such a nice review!

Posted 3 weeks ago

“Tried calling 4 times Hunslet branch Absolutely ridiculous. I have made a great mistake using them. Do they ever answer the phone.I need to change my hearing aid appointment. for later in the day.what times are they open for me to speak to someone”

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Posted 3 weeks ago

“I picked my spectacles up at Scrivens Rugeley, and I was warmly welcomed by Louise the manager , she was very helpful in every way possible as all the staff are , I am really pleased with quality and price. Also I had my hearing aids from Scrivens Rugeley and Stuart the Audiologist is brilliant”

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(Rugeley) - Posted 4 weeks ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Rugeley.

Posted 3 weeks ago

“Scrivens Weymouth on top as usual. Had a problem with my eyes and bright sunlight. Got seen the same day and was diagnosed with minor cataracts. The advice given was fantastic and I soon had new glasses with darkening glass that has greatly improved my issue. Sonya is great and knows her stuff she talks to you in a friendly way and explains everything to you. Definitely recommended.”

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(Weymouth) - Posted 4 weeks ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 weeks ago

“First time using this opticians in Peacehaven. Having used paw savers previously , and I have received Utterly fantastic service by all at Scrivens. The branch was well staffed, all of whom were polite, professional, helpful and attentive. Very thorough tests, everything explained by knowledgable staff. Huge choice of frames. Fantastic . 5* Will recommend and not go elsewhere now. Thank you”

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(Peacehaven) - Posted 4 weeks ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 3 weeks ago

“We visited our loval Scrivens in Witney today, the staff very friendly, professional and helpful.”

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(Witney) - Posted 1 month ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 weeks ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,645 reviews