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Scrivens Opticians & Hearing Care Reviews

4.5 Rating 4,970 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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Phone:

0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly,helpful staff,very professional.My glasses were meant to take 10 days but came within 3 days.perfect for me as i needed them for my job.very happy with the whole service i recieved”

Posted 1 week ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 days ago

“Excellent Customer Service! Abhin & Frances made the Experience very comfortable for me👍😊”

Posted 1 week ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 days ago

“Unlike the friendly and very professional staff at Scrivens, Central Milton Keynes in January 2022, the staff I saw on 8th April 2024 were professional but indifferent. No clear explanation of the results of my eye test was provided and I saw no point in asking. I had declined the hearing test by choice at the start of my appointment as my hearing is fine. In the event, I was glad I took that decision as I was happy to leave as soon as possible after the eye test. Disappointing experience.”

Posted 1 week ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 6 days ago

“Always amazing, friendly and knowledgeable service. I would thoroughly recommend Scrivens Bury St Edmunds.”

(Bury St Edmunds) - Posted 1 week ago

Thank you for the kind words! We’re so happy your visit at Bury St Edmunds went so smoothly!

Posted 1 week ago

“Found everyone very helpful and friendly giving good advice on what I needed the service was excellent”

Posted 1 week ago

Thank you for your wonderful review! We look forward to assisting you again in future!

Posted 1 week ago

“Excellent service nothing to much trouble”

Posted 1 week ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 week ago

“Very bad service had received my eyes hurting very bad as optician will not tell me what's wrong and doctor send me eye hospital nhs for no reason that don't need it don't argue with .”

Posted 1 week ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 week ago

“Excellent eye test, a very thorough examination and everything was explained to me, I felt that nothing was too much trouble. The two receptionists, were extremely helpful, caring and I felt confident in choosing new frames.”

Posted 1 week ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 week ago

“Having previously used both Boots and Specsavers I have to recommend Scrivens in Wolstanton. I have no real issues with the other two mentioned. However the time taken for the test and the very thorough explanations and advise was a big step up. Only just ordered my glasses so this is a review of the eye test and selection process which I happily give 100%. This will be my opticians going forward.”

Posted 1 week ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 week ago

“Always friendly it's a nice little opticans”

Posted 1 week ago

Thank you for taking the time to leave us such a nice review!

Posted 1 week ago

“Absolutely brilliant service. Well recommended. Mildenhall branch.”

(Mildenhall) - Posted 1 week ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Mildenhall!

Posted 1 week ago

“Brilliant service, very efficient and professional. Will be returning to this branch again for sure.”

Posted 1 week ago

Thank you for taking the time to leave us such a nice review!

Posted 1 week ago

“The customer service received by both Laura and Hayley is excellent. They helped me choose a pair of glasses that suited me perfectly.”

Posted 1 week ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 week ago

“Lauren and her OA colleague at the branch in Hoddesdon, Herts, have been superb, from the moment I walked into the branch to browse for new glasses until I collected them this morning. Both were very friendly, professional and extremely helpful. Ami, the optometrist listened carefully to my concerns and offered practical advice throughout the eye examination. I cannot fault the team at Scrivens at all and they are a far cry from their major competitors on the same high street. The final cost of my glasses may be a little more expensive, but it has been well worth paying just a few extra pounds to receive a brilliant customer service.”

(Hoddesdon) - Posted 1 week ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 1 week ago

“Can't book an appointment on your website”

Posted 1 week ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 week ago

“First visit overall vey satisfied, positive customer experience. Eye test detailed & informative professional care and welcoming, reassuring polite manner by the optician. Support staff also very professional helpful and clearly knowledgeable in selection / fitting of products. Actually looking forward to receiving my glasses. Slightly more expensive than others. However if the product fully meets needs and expectations. Will be a satisfied new customer.”

Posted 1 week ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 week ago

“Kind, caring , professional, fun.”

Posted 1 week ago

Thank you for taking the time to leave us such a nice review!

Posted 1 week ago

“The team at the Oldbury branch are helpful and approachable, I won’t go anywhere else for my eye care. The Optometrist I saw recently was thorough, knowledgeable, patient and made sure she covered every point that I was concerned about before I left. The appointment wasn’t rushed and she made clear recommendations, really happy with my experience.”

(Oldbury) - Posted 2 weeks ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Oldbury!

Posted 1 week ago

“I was warmly greeted by Georgina and the optician. I was seen on time with very little waiting time and my optician was very friendly and put me at ease immediately. She was very efficient and thorough and explained everything clearly and proffessionally. I needed new glasses and Georgina was very helpful. I suppose the only downside is the price of new glasses, but it's the same at any Optician practice. At Scrivens, you always feel like you are being given a personal service, I higjly recommend them.”

Posted 2 weeks ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 week ago

“I've always received excellent care and customer service when coming for an eye test in Chipping Norton and the last time was no exception. All members of staff are so friendly and helpful and make you feel like a valued customer. Thank you.”

(Chipping Norton) - Posted 2 weeks ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 week ago

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Scrivens Opticians & Hearing Care is rated 4.5 based on 4,970 reviews