Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,940 Reviews

86 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I popped into scrivens today for a routine eye test. This has been my opticians for over 10 years and they have always been really accommodating. I was welcomed by Becky who was absolutely lovely. I was seen very quickly and the optometrist was really helpful. He listened to all my questions and gave me useful feedback. I needed new glasses so becky and her colleague assisted me. They were both super helpful and friendly! I’ve found a shape that suits me and couldn’t be more greatful for their help this afternoon! I couldn’t fault the service or staff, I would always recommend scrivens😊”

Helpful Report

Posted 1 week ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 week ago

“Great service, as usual, from the staff at the Chapel-en-le-Frith branch today. Highly recommended!”

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(Chapel-en-le-Frith) - Posted 1 week ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 week ago

“This is not a complaint about service the shop assistants were very helpful The hearing aids I was given were no use to me as I could not get the batteries in or out as I have very arthritic fingers and I live on my own I asked for plug in ones but was told not on NHS so I have had to buy private ones What a waist of money for NHS for an extra few £s I am sure there are others like me”

Helpful Report

Posted 1 week ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 week ago

“I went to go get my glasses and everyone was so kind especially the lady with blond hair and she gave me her honest opinion aswell as everyone else definitely recommend”

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Posted 2 weeks ago

Thank you for your wonderful review!

Posted 1 week ago

“Morning All, I had my earing test on Friday 31 October at Hamstead Branch. What can I say, well on entering the shop I was greeted by a very professional young lady ,who took my details . Then time for my test. Moehamed was the man in charge today. This Man was so good at is job. First he showed me my results from the test. And explained everything to me from start to finish. And he answerd all my questions. He set up my new earing aids and that was me all done walking out with earing aids. Thanks to all the team at Hamstead, Most of all thank you Moehamed for listening to me and being excellent at your job. I can't wait to get home and pair my earing aids to my phone. Yes they are Bluetooth, app download really pleased, NHS aids as well Thanks again. 😊”

Helpful Report

(Hamstead) - Posted 2 weeks ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 week ago

“Staff at hawthorn road Kingstanding are fantastic helpful, polite, friendly I wouldn’t go anywhere else recommend them to anyone”

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(Hawthorn Road) - Posted 2 weeks ago

Thank you for taking the time to leave us such a nice review!

Posted 1 week ago

“Thank you to Samantha selby in Exeter, she was very patient explained everything thoroughly and very kind, I am very happy with my new hearing aids”

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(Exeter) - Posted 2 weeks ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Exeter.

Posted 1 week ago

“Delighted with service at Ringwood branch with my hearing aids. Staff very helpful. Would highly recommend”

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(Ringwood) - Posted 2 weeks ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 week ago

“Scrivens branch on Upper St Giles, Norwich have been looking after my eye care for some years now. All the staff are friendly and helpful and Judy the manager goes out of her way to give best care and service. Today I went in to get my 3 pairs of glasses adjusted after about 6months of wear. This comes as after care from buying glasses from the shop. I highly recommend this branch particularly.”

Helpful Report

(Norwich Upper St Giles) - Posted 2 weeks ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 1 week ago

“Bronwen Cook. Very happy with the service I recieved at Scrivens Winton. Very helpful and pleasant staff.”

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Posted 2 weeks ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 week ago

“The staff at the branch in Waterlooville, Hampshire were most helpful and particularly tolerant of us oldies who are not great with some modern technology. Helping to put controls onto the phone has been a great asset.”

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(Waterlooville) - Posted 2 weeks ago

Thank you for taking the time to leave us such a nice review!

Posted 1 week ago

“Amazing service. The staff were friendly and eased my nerves instantly. Really informative and all explained in a way I could understand. I can’t fault Scrivens (Weston) at all. Highly recommend, especially if you feel abit anxious!”

Helpful Report

(Weston Super Mare) - Posted 2 weeks ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Weston.

Posted 1 week ago

“Attended an appointment today in Stamford excellent service from all the staff there, especially the Audiologist couldnt have been more helpful , I believe it was Gary, whatever he xertainly more then lived upto my expectations thank you”

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(Stamford) - Posted 2 weeks ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 week ago

“Scrivens took over from Chime who lost the NHS contract in Exeter. I had had excellent service from Chime. Scrivens have given me appalling service, largely because staff are working with ancient or cheap system and computers. After my hearing test, computer crashed and lost all my data so had to re-do test. On my return to collect new hearing aids, system caused delays so I had to wait. The system could not print out my results so I had to photograph the computer screen (staff are not even able to email results to me). I was offered new hearing aids that I refused as they were much bigger, clunkier, more obtrusive and fiddly than my old ones - looked like an old design in comparison. I do not recommend Scrivens.”

Helpful Report

Posted 2 weeks ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 week ago

“We were served at the Feltham branch by Muna and her colleague. We stopped for a quick replacement of nose pads that had broken on a pair of my glassses. Such attentive and quick service, hospitality, and genuine professionalism. A real delight. They even ensured my glasses fitted correctly by tightening the arms. Thank you!!!”

Helpful Report

(Feltham) - Posted 2 weeks ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 1 week ago

“We had a very poor experience when our 90 year old mother had a peripheral vision test at Kidderminster. The young woman performing the test was ill mannered, totally unhelpful and rude. It left mother quite shaken and upset by this persons treatment of her.”

Helpful Report

Posted 2 weeks ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 1 week ago

“My elderly Mum has been under Dominic now for some months and I have to say he has been excellent with her. She now has private hearing aids and is very happy with them. He is always available to talk to and is very patient and caring with her, after care is very good. Thank you Scrivens.”

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Posted 3 weeks ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 weeks ago

“They never fail to be helpful hearing or sight thanks 😊”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to leave us such a nice review!

Posted 3 weeks ago

“I purchased a set of hearing aids which were ridiculously expensive. They continually go quiet then pop and work temporarily. They have been sent off for repair and I had no aids for two weeks. Worked on and off since. I clean them as per instructions. I am now going to return for a full refund. Not recommended”

Helpful Report

Posted 3 weeks ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 3 weeks ago

“Appointment for sight test on October 23 at the New Milton branch. After a short questionnaire I was seen immediately by the young optician who listened to what I said, answered my questions and thoroughly checked my eyesight. I was extremely happy with the courtesy and treatment I received and very pleased I had chosen them after I moved here.”

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(New Milton) - Posted 3 weeks ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in New Milton.

Posted 3 weeks ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,940 reviews