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Scrivens Opticians & Hearing Care Reviews

4.5 Rating 4,956 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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Phone:

0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First visit overall vey satisfied, positive customer experience. Eye test detailed & informative professional care and welcoming, reassuring polite manner by the optician. Support staff also very professional helpful and clearly knowledgeable in selection / fitting of products. Actually looking forward to receiving my glasses. Slightly more expensive than others. However if the product fully meets needs and expectations. Will be a satisfied new customer.”

Posted 1 week ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 week ago

“It's all good”

Posted 2 weeks ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 week ago

“All I would say some of your staff need better training. Even though I had an appointment I was treated like someone who had just walked in off the street and the receptionist decided she was going to tell me what was wrong with my hearing aids, even taking them apart in front of every one in reception and getting me to put them in. I had told why I was there, it was almost like she knew better then the trained expert that I had my appointment with. It was demeaning and embarrassing”

Posted 2 weeks ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 2 weeks ago

“Very pleased with last hearing test you did. Finding it generally a much longer wait to receive tubes and batteries than my previous years with hearing care from the NHS. Only once did these arrive as quickly.”

Posted 2 weeks ago

Hi, thanks for your rating! If you’ve any feedback on how we could improve our services please contact customercare@scrivens.com and let us know!

Posted 2 weeks ago

“Excellent service , first time used Scrivens will definately use again”

Posted 2 weeks ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 weeks ago

“very straightforward”

Posted 3 weeks ago

Thank you for taking the time to leave us such a positive rating!

Posted 3 weeks ago

“Service was top notch, friendly, considerate, nothing was too much trouble. Staff & optician are knowledgeable, patient and relaxed. Watched them assist an elderly customer while I was waiting, who was confused. No judgement or rush, they were respectful and went above and beyond to help. Shame they can't compete with price at other top optical providers, or I'd definitely be back.”

Posted 4 weeks ago

Thank you for the kind words!

Posted 4 weeks ago

“Friendly staff very willing to help Knowledgeable and professional optition. A map included in the email would be really helpful showing location as even with Google maps is wasn't easy to find if you don't know the area. Luckily a local lady showed me the ally way to go down but I wouldn't have spotted the shop sign unless she had helped me.it did add to the stress.”

Posted 4 weeks ago

Thank you for taking the time to leave us such a positive rating!

Posted 4 weeks ago

“It’s great but sadly it can’t connect to my I phone”

Posted 2 months ago

Hi Mike, thanks for your rating. If you’ve any feedback on how we could improve our services please contact customercare@scrivens.com and let us know!

Posted 1 month ago

“Good service very helpful”

Posted 2 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience!

Posted 2 months ago

“Really helpful friendly staff”

Posted 2 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 2 months ago

“I recently moved to vary focal glasses which I purchased from Bury St Edmunds branch. The staff were extremely helpful and friendly. Living 40 miles away Jan the branch manger very kindly delivered the glasses to my home as we live in the same village.”

Posted 2 months ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments on to the branch, and we look forward to assisting you again in future.

Posted 2 months ago

“Ethan was very informative and patient and thorough, he explained every step of the tests he was doing.”

Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

“Chapel en le Frith: . I recently had a problem with my spectacles and the staff were extremely helpful and professional in rectifying the problem which after some time resulted in replacing the spectacles. I feel reassured that there is a local opticians who always treat the customer with professionalism and respect. Well done to staff at this branch and keep up the good work.”

Posted 2 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Chapel en le Frith.

Posted 2 months ago

“Very good especially with after care had asmaii problem that quickly was put right Thank-you”

Posted 3 months ago

“Following an appointment with an Consultant Eye Surgeon, I bought a heat pad for my eyes. It wasn't the one I was told to buy but I needed one urgently and went ahead with purchase. There was subsequently an issue which was fully resolved in days by the Manager who had made the sale. Thank you for your efforts on my behalf; Wem should be grateful to have Scrivens on the High Street.”

Posted 3 months ago

Thank you for taking the time to leave us such a nice review!

Posted 3 months ago

“Eye test week before Christmas which was professional conducted by both optician and support staff. No complaints here other than the high cost of the spectacles, (more expensive than Boots or Specsavers). However, when my spectacles were ready for collection I received a txt and contacted the local branch number (Bourne End , Bucks) which must have been busy as I later got transferred to a centralised number (as I was advised later by your staff) and told to turn up anytime to collect spectacles. When I followed up on 22nd December I was berated for not having booked an appointment by an officious assistant. Having contacted your organisation, prior to visiting the branch, I took offence at this, whereupon attitude changed to I was busy, phoned engaged and so transferred to Head Office who do not know what they are doing! She did, however, deign to give me my spectacles. Having spent over £700 on spectacles (almost twice Specsavers) I do not appreciate this treatment and will not be using your company again. Talking the talk about family business and service is one thing, unfortunately experiencing the reality is another.”

Posted 3 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 months ago

“First visit to Wem shop. Efficient enough and pleasant staff. However, I was a little put off by the assistant polishing some glasses on her clothing before handing to me to try, and also not appearing to wipe down the chin/ forehead rest on testing equipment before I used it. I was too embarrassed to mention it at the time. Am awaiting my glasses so can't comment on them. Otherwise, not a bad experience and very convenient.”

Posted 4 months ago

Hi, thank you for letting us know about this, your feedback helps us get better.

Posted 4 months ago

“I doo not like being constantly asked to review services from medical, banking, shops the lot. Often dozens a week.0”

Posted 4 months ago

Hi, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 4 months ago

“I HAVE HAD MY HEARING AIDS FOR ABOUT 12 MONTHS AND I HAVE JUST FILLED IN MY QUESTIONNAIRE, BUT THERE WAS NOWHERE FOR COMMENTS. PERHAPS I CAN USE THIS REVIEW FOR A COMMENT. THE THING IS THEY ARE VERY GOOD APART FROM ONE THING, THE TUBE THAT GO FROM THE EAR PIECE TO THE MAIN PART BEHIND THE EAR GOES FLAT AND THIS IMPAIRS THE VOLUME SO I HAVE TO KEEP ADJUSTING THE VOLUME THEN I GET HIGH PITCH WHISTLES , WHEN I AM IN COMPANY IT IS VERY EMBARRASSING. APART FROM THAT THEY ARE VERY GOOD.”

Posted 4 months ago

Hi Eric, thank you for letting us know about this. Your feedback helps us get better.

Posted 4 months ago

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Scrivens Opticians & Hearing Care is rated 4.5 based on 4,956 reviews