Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,020 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A really good experience,all staff were polite,professional & welcoming.I received an excellent service I will have no hesitation in recommending this company .”

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Posted 2 years ago

Hi Margaret, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“When I attended my appointment I was dealt with immediately even though I was early. The staff explained the relevant tests and that the optician would see me once they had gathered my up to date information. All were very professional in performing their tasks and made me feel welcome and inn good hands. I have been a customer of Scrivens for many years and see no reason to want to change to another provider.”

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Posted 2 years ago

Hi Peter, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“Staff always friendly, helpful and happy”

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Posted 2 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“I tell everybody how professional and helpful I have found all the staff to be. Would highly recommend Scrivens anyone.”

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Posted 2 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“I went to Scrivens on my wife’s recommendation, she is a customer, she’d also taken her Mum. The staff are so helpful, professional and friendly. Great eye test with a very competent optician.”

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Posted 2 years ago

Hi Mark, thank you for your wonderful review!

Posted 2 years ago

“The customer service was brilliant, they are very friendly and helpful.”

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Posted 2 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“Excellent service , very pleasant staff .”

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Posted 2 years ago

Hi John, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“Really good customer service. Friendly and very knowledgeable.”

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Posted 2 years ago

Hi Samantha, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“my visit to Scrived Opticians was a really pleasureable experience,the staff were excellent.i thought the actual eye test was first class.picking frames was good for me, a lot of choice,also the price, i was very pleased with the overall experience.”

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Posted 2 years ago

Hi John, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“I had a very extensive eye test and was extremely happy with the result. I found the opticians I dealt with were friendly and efficient.”

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Posted 2 years ago

Hi, thank you for your wonderful review!

Posted 2 years ago

“Extremely professional and friendly from testing through to sales. Full explanations were given throughout the process.”

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Posted 2 years ago

Hi John, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“I took my mother to your Royston shop for an eye test. She’s two months shy of her hundredth birthday. The girls in the shop said she was the oldest lady that ever had and were extremely welcoming and helpful. They went over and above the call of duty, even helping her back to the car, which I had managed to park outside the shop. They are a very happy helpful and friendly team. We both purchased classes and are still awaiting their arrival. Many thanks.”

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Posted 2 years ago

Hi Christopher, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Royston.

Posted 2 years ago

“Professional front of house greeting, very good optician and all round seamless experience.”

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Posted 2 years ago

Hi Steven, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Such lovely staff and wonderful service. Very professional and really lovely people. Prescription accuracy spot on. Highly recommend. 5 stars for the Loughborough branch of Scrivens.”

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(Loughborough, Gorse Covert) - Posted 2 years ago

Hi Jayne, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Excellent visit to Fishponds branch today for an eye test. Would highly recommend. Very polite and helpful.”

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(Fishponds) - Posted 2 years ago

Hi Jane, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 2 years ago

“I cannot stress enough how amazing the staff at the Pocklington branch are. After an awful experience re contact lenses at Specsavers I walked into this branch on the off chance and I’m so glad I did. The team could not have been more efficient and welcoming. Absolute hats-off to Richard the optician and Janine for their patience with me and my struggles with taking my lenses out. I’ve received such good care, nothing is too much trouble for these wonderful people. If you’re considering visiting this branch then do not hesitate they are the BEST! I can’t thank them enough.”

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(Pocklington) - Posted 2 years ago

Hi Ellen, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“Having moved back to Milton Keynes in 2020 after 15 years away and having an established optician in Croydon where I lived I was wary of using a new optician! Well maybe not new as had used Scrivens in 2003! After an initial visit to the Milton Keynes branch for a quick “review of frames and service” and a brief chat with Jas, my mind up was made up and the following Friday booked an appointment for the next day with George. Turned up at 11:00 and was greeted professionally by Jas and George and the optician. After the test I was referred to the local eye clinic due to high eyeball pressure. All done professionally and explained. Speaking with Jas I then chose some frames that I had already previewed and she gave me all the necessary info with regards to price and all with a friendly smile and demeanour! So much so that I decided to get a second pair of glasses. With an offer on as well I decided to get frames from another store but no problem! Lens would be done to fit and all would be great!! As I was beginning to like this store at competitive pricing I decided to ask about sunglasses!! No problem said Jas and proceeded to explain all the options! Frame styles didn’t quite match what I was looking for but that was no problem to Jas who explained that I could get get other frames and lenses made to fit!! All in all after spending over £2500 on 4 pairs I honestly would not consider going to any opticians anywhere at all!! Fantastic service and I have to say this to Scrivens Management!!! 1. If you don’t offer a customer care award for staff then you need to start doing so!! 2. When you do start then give this lady Jas a thought as she is a fantastic example of what exemplifies excellent customer service and a smile and deserves to be recognised!! I like this store so much I may just get another pair of glasses before the summer is out!! Or 2 pairs!!!! 👍😀”

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(Milton Keynes) - Posted 2 years ago

Hi Ben, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Milton Keynes.

Posted 2 years ago

“Excellent service and attention at Scrivens in Winton, Bournemouth - really a step up from other service providers in a number of ways. Nicki Prior was especially good. I saw her on the 21/3/23.”

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(Winton) - Posted 2 years ago

Hi James, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Sold me new spectacles at over £300 which were next to no different in prescription to my previous pair. I was not advised that replacing my old pair may not be worth doing, I will not be going back to Scrivens, appalling service.”

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Posted 2 years ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 years ago

“Visited Tilehurst branch today for my annual check up and received excellent service. I’ve had a Laryngectomy since last years check up and the staff were so understanding of my disability and couldn’t have been more helpful. New glasses ordered. Thanks for all your help”

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(Tilehurst) - Posted 2 years ago

Hi Adrian, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,020 reviews