Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,117 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,117 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

Visit Website

Write Your review

Tell us how Pod Point Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Charger unable to connect to WiFi and serial number not recognised by the pod point app. Customer services slow to respond and promised engineers call hasn’t come. I’ve had to send repeated emails and Facebook messages to get a couple of very short responses. Most disappointing”

Helpful Report

Posted 5 years ago

“We had an issue with the power supply, which was not the fault of POD-Point and I can't fault the engineers. However, the communication from POD to get the issue solved was very poor. Four messages to call me back and emails asking for someone to contact me were unanswered. I think they are suffering from the popularity of installing home charge units and the government grant available at the moment. They need to sort this out, the reviews are shocking!”

Helpful Report

Posted 5 years ago

“At the end of a long and frustrating process, the actual installation was very good. However, the administration and order process was exhausting. The administration team in the London office were polite but unable to get anything done in a timely manner. Emails are ignored and actions promised over the phone never materialize. The level of communication is very poor. Even after the installation, there was one last failure to really leave a sour taste; trying to get them to send the paperwork necessary for the EST grant took weeks and multiple phone calls/emails. It should have been a 5 min job. I would not recommend Podpoint. The installed unit is nothing special and the service provided is dismal.”

Helpful Report

Posted 5 years ago

“After taking payment, nothing went well or was initiated by Podpoint. The only progress made at each step, was when I rang to chase. I waited 7 days at one point and 4 days at the next step, for them to even open an email and respond to it’s contents. Then when the fitting date was booked they didn’t turn up, again I had to call several times to find out what was happening and first told it would still be that day then upon calling a second time discovered it would NOT be taking place that day. But at no point did anyone call me to update me or apologise. I had a text late evening, which was appreciated, and he arrived 7:20 am the next morning for the installation. However, it was not a liveried vehicular, he had no ladder or torch for access, and initially suggested cable clipping to the internal wall, rather than us ring conduit. However at my insistence he used conduit within the occupied space and cable clips through a loft area above. He was friendly and polite and well presented.”

Helpful Report

Posted 5 years ago

“The installation was booked to start between 11 and 3pm. The fitter didn't arrive until 4pm. That wouldn't really matter; the fitter was very friendly and helpful and completed the job quickly. But the podpoint doesn't work properly so we have to wait for the maintenance team to get in touch to fix it because it is from a faulty batch. Don't you test them before they are fitted? A day wasted with another wasted day in prospect.”

Helpful Report

Posted 5 years ago

“1. The engineer did not come as scheduled 'because of an administrative mistake'. Had to be rescheduled after I already waited for 3 hours. 2. I ordered a longer (10m) cable instead of the 5m one. The order was accepted and the money taken. When the engineer eventually came, he did not bring the cable. Then I was told then that it was too late to change the cable because I already 'used' the delivered 5m cable (put in by the engineer!). 3. It took several emails and 3 weeks to get the refund. 4. In addition, Rip off. After all, it is just a 20A socket and it should not cost nearly £1,000. A local electrician can do better even without the government grant.”

Helpful Report

Posted 5 years ago

“First of all arranging the day of the install. I was offered an original install date - approx 3 weeks from order date - to which I emailed back to ask if I could change it. I received no reply nor confirmation to my email, so was left completely in the dark as to whether an engineer would show up on the original date! I had to take the day off work, and no one showed up. It took several calls on the day to actually find out that my installation had been cancelled (I was not informed), and what's more, my order had been deleted from the Pod Point system. I eventually managed to arrange a second date - - another 3 weeks later! Finally I spoke to a manager (on my third attempt to have someone from the installation team call me back - they never did). He promised to try and improve the install date and call me back - he didn't do either of these things. Communication - Communication - Communication! ON the install date - the Engineer Nick was very helpful, very polite and explained everything very clearly. He installed the system where I wanted it, and found an unobtrusive cable run to get there. Full marks... except... when drilling the switch box next to the meter, he somehow managed to create damage on to the other side of the wall (photo). Was his drill bit too big? Did he drill too deep (into breeze blocks or the mortar between)? He didn't realise this until I pointed it out to him - by which time 3 large holes had been created on the inside wall! He filled these with polyfilla and left. But now I have a damaged internal wall to repair and redecorate! How will PodPoint compensate me for the damage?”

Helpful Report

Posted 5 years ago

“Don't go near them - They took my payment from my account within hours of completing the on-line forms. Email promised a scheduling appointment within 3-5 days. 2 weeks later, with no follow-up from them and numerous emails and calls from me, I eventually got through by placing a call with sales rather than installations. After being passed to another department, I was then advised my installation required additional work, which I was more than happy to pay for. However, apparently this would further delay my installation - they couldn't tell me how long, so I have asked for my money back”

Helpful Report

Posted 5 years ago

“The pod point was not connected through my fuse box consumer unit but directly from the electricity meter outside, because your installer did not have a RCB compatible with my fuse box consumer unit with him, despite me sending you a good image of the consumer fuse box that I have. I have discovered that this means I cannot use my Watson meter to measure the electricity my charger is using because this Watson meter is connected to the fuse box consumer unit wiring NOT to the pod point's separate RCB. Can you re-wire this please so that the pod point takes electricity from my fuse box and not from a separate RCB. I did I find the pod point app very poor - as clearly do others since it only rates 2 stars.”

Helpful Report

Posted 5 years ago

“Four attempts, then lack of functionality, no MAC address, no holster, over a months wait, and still not absolutely certain it works, compared to our first installation which was flawless these new models have too much un necessary tech.”

Helpful Report

Posted 5 years ago

“their after sales service is worse than dreadful. You report a fault with your charging unit, yet regardless of repeated phone calls a week later you are still waiting for a date of anyone from pod point to repair the fault. If you have an all electric car what are you supposed to do stop using it until Pod Point can even reply to your request.”

Helpful Report

Posted 5 years ago

“Very poor product and customer service. When the pod point works all is fine. If it breaks then you find out just how unhelpful their customer service is. I have email them on numerous occassions over the last 6 weeks and had no response other than an automated email. I would suggest finding another charging system as pod point are useless.”

Helpful Report

Posted 5 years ago

“The initial installation attempt was aborted very quickly when the engineer said “Ah, you’re on a loop meter”. He said his wasted time, and my wasted time, could have been avoided if Pod Point customer services had asked for a photo of the main electric meter. I told him I’d sent a photo of the meter cupboard and he said they should have then asked for a photo of the actual meter, at which point they would have seen it was on a loop meter. He also said they had not told him I had solar panels and a home storage battery, despite me telling Pod Point customer services exactly that and explicitly asking if it would be a problem. Over three weeks later, and numerous follow-up calls and emails from me to ask for an update (since most went unanswered), a revised date was arranged. I spoke with a "Domestic Operations Team Leader" to ensure no issues would be experienced with the solar panels and home storage battery, and to confirm the engineer would ensure the Pod Point was installed downstream – thus drawing power first from the panels/battery (as per other device in the house). I was at work when the installation was carried out. I have returned home to find the Pod Point has two problems – firstly, it is not drawing power from the panels or battery. Secondly, it is only charging at 1.3kwh, not 7kwh.”

Helpful Report

Posted 5 years ago

“Installation was not completed in one visit as engineer had unfounded concerns re the incoming electricity, which the electricity board confirmed was fine. Second engineer did not turn up on time, no calls were returned, then when rearranged he arrived 3 hours early, just as we were heading out. He told us that he could not return at the previously agreed time, as Pod-Point had not told him about the time change. Again, more chasing and eventually when a call was returned, an independent contractor was arranged. He travelled 1hr 30 mins to get here and was amazing. Original engineer had mis-reported the level of completion of his work and the contractor had to do more than he expected but he did it. Irony is that the only person who did not work for PodPoint was the one that gave the best service and best represented them!”

Helpful Report

Posted 5 years ago

“the ordering process which include the Gov. grant form completion was one of the worst experiences I have ever had. Two aspects in particular. Filling in the grant form online, with Docusign. Never used that before and assumed that MY signature was required, not that it was an automated process .Nothing like my signature,,what was the point of it then? My order form from Howards was not acceptable and the Hyundai official form came too late to have the pod installed when I received the car. This should have been made clear to me at the start. The whole process clearly showed ups the limitations of Email...a phone call would have cleared many things up very very quickly. The Person at the end go the email line tried her best. WILL NOT RECOMMEND PODPOINT”

Helpful Report

Posted 5 years ago

“We have had the pod point installed but apparently our water is not bonded so the pod point has not been switched on. This should have been flagged clearly up front so we could have dealt with it during the delayed with installation. We now need to track down an electrician to do this. The installer was apologetic but we currently have a pod that we cannot use.”

Helpful Report

Posted 5 years ago

“I have just had a Pod Point charger fitted at my home. The communication pre installation was awful. They let me down on the day of installation after waiting in for 2 hours, they called after 2 hours to say that the engineer has to go to another job. They installed the unit when I wasn't there, so couldn't test it. When I went to use it, plugged it in, and after the car had charged, I couldn't get the charger out of the car. I called their call centre, they left me on hold for 20 minutes, then cut me off, call back the next time, the same occurred. Emailed them, no response. After 12 frantic calls, eventually they said they would call me back, NOTHING. I found out eventually that the charger is not compatible with TESLA'S even though they state this - AVOID THIS COMPANY AT ALL COSTS - THE COMPANY IS A DISASTER AND WILL NOT SURVIVE IF THEY TREAT CUSTOMERS THIS WAY”

Helpful Report

Posted 5 years ago

“Having paid £250 for a 7.5m tethered unit, we are not too happy to have a tethered unit with a short cable attached. The electrician, Graham was extremely nice and apologetic and it is not his fault. It has taken months to get to this point and it’s still not right!”

Helpful Report

Posted 5 years ago

“Everything except the installer on the day someone eventually arrived! Feet dragged, appointment missed and now the pod will charge but not release from the car without me tripping the fuse. I shall now have to stay at home for a fourth visit (1 missed). At the very least I expect your engineer to arrive with a free, longer cable upgrade, to go somewhere towards compensating me for wasted time and frustration involved Frank 07747863398”

Helpful Report

Posted 5 years ago

“The engineer didn’t arrive during the scheduled slot. When he did arrive the cable length he had was too short so had to go out for more, the Pod-Point unit had to be manually updated and despite his best efforts for over SIX hours he had to leave the unit uncommissioned as a required software update had not been installed. Pod-Point were fully aware that it was a 3 phase installation and I really fail to understand why a newer, and updated, unit was not supplied. I have absolutely no problem with the engineer who did his best to resolve a frustrating situation and the actual fitting and cable tidiness could not be faulted.”

Helpful Report

Posted 5 years ago

Pod Point Limited is rated 4.6 based on 36,117 reviews