Robin Kirkland
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
The engineer didn’t arrive during the scheduled slot. When he did arrive the cable length he had was too short so had to go out for more, the Pod-Point unit had to be manually updated and despite his best efforts for over SIX hours he had to leave the unit uncommissioned as a required software update had not been installed. Pod-Point were fully aware that it was a 3 phase installation and I really fail to understand why a newer, and updated, unit was not supplied. I have absolutely no problem with the engineer who did his best to resolve a frustrating situation and the actual fitting and cable tidiness could not be faulted.
Helpful Report
Posted 9 months ago
Pod Point Limited is rated 4.69 based on 12,259 reviews

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