After taking payment, nothing went well or was initiated by Podpoint. The only progress made at each step, was when I rang to chase. I waited 7 days at one point and 4 days at the next step, for them to even open an email and respond to it’s contents. Then when the fitting date was booked they didn’t turn up, again I had to call several times to find out what was happening and first told it would still be that day then upon calling a second time discovered it would NOT be taking place that day. But at no point did anyone call me to update me or apologise. I had a text late evening, which was appreciated, and he arrived 7:20 am the next morning for the installation. However, it was not a liveried vehicular, he had no ladder or torch for access, and initially suggested cable clipping to the internal wall, rather than us ring conduit. However at my insistence he used conduit within the occupied space and cable clips through a loft area above. He was friendly and polite and well presented.