The initial installation attempt was aborted very quickly when the engineer said “Ah, you’re on a loop meter”. He said his wasted time, and my wasted time, could have been avoided if Pod Point customer services had asked for a photo of the main electric meter. I told him I’d sent a photo of the meter cupboard and he said they should have then asked for a photo of the actual meter, at which point they would have seen it was on a loop meter. He also said they had not told him I had solar panels and a home storage battery, despite me telling Pod Point customer services exactly that and explicitly asking if it would be a problem. Over three weeks later, and numerous follow-up calls and emails from me to ask for an update (since most went unanswered), a revised date was arranged. I spoke with a "Domestic Operations Team Leader" to ensure no issues would be experienced with the solar panels and home storage battery, and to confirm the engineer would ensure the Pod Point was installed downstream – thus drawing power first from the panels/battery (as per other device in the house). I was at work when the installation was carried out. I have returned home to find the Pod Point has two problems – firstly, it is not drawing power from the panels or battery. Secondly, it is only charging at 1.3kwh, not 7kwh.