At the end of a long and frustrating process, the actual installation was very good. However, the administration and order process was exhausting. The administration team in the London office were polite but unable to get anything done in a timely manner. Emails are ignored and actions promised over the phone never materialize. The level of communication is very poor. Even after the installation, there was one last failure to really leave a sour taste; trying to get them to send the paperwork necessary for the EST grant took weeks and multiple phone calls/emails. It should have been a 5 min job. I would not recommend Podpoint. The installed unit is nothing special and the service provided is dismal.