Installation was not completed in one visit as engineer had unfounded concerns re the incoming electricity, which the electricity board confirmed was fine. Second engineer did not turn up on time, no calls were returned, then when rearranged he arrived 3 hours early, just as we were heading out. He told us that he could not return at the previously agreed time, as Pod-Point had not told him about the time change. Again, more chasing and eventually when a call was returned, an independent contractor was arranged. He travelled 1hr 30 mins to get here and was amazing. Original engineer had mis-reported the level of completion of his work and the contractor had to do more than he expected but he did it. Irony is that the only person who did not work for PodPoint was the one that gave the best service and best represented them!