I have just had a Pod Point charger fitted at my home. The communication pre installation was awful. They let me down on the day of installation after waiting in for 2 hours, they called after 2 hours to say that the engineer has to go to another job. They installed the unit when I wasn't there, so couldn't test it. When I went to use it, plugged it in, and after the car had charged, I couldn't get the charger out of the car. I called their call centre, they left me on hold for 20 minutes, then cut me off, call back the next time, the same occurred. Emailed them, no response. After 12 frantic calls, eventually they said they would call me back, NOTHING. I found out eventually that the charger is not compatible with TESLA'S even though they state this - AVOID THIS COMPANY AT ALL COSTS - THE COMPANY IS A DISASTER AND WILL NOT SURVIVE IF THEY TREAT CUSTOMERS THIS WAY