Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,117 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,117 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Installer scuffed my bumper and promised a call back. He used a 20amp instead 40amp fuse in circuit breaker. Charged me for 7.6 kw charger and the put a 20 amp fuse Called numerous times and promised call backs. Very bad service rang them three time. They said someone will be in touch but no one called been a about two weeks still waiting.”

Helpful Report

Posted 5 years ago

“I have now been waiting two months for a quotation. The survey was done on 3rd June and despite several emails to the survey team manager and customer service, not one response. I used them before and they were great. Obviously not managed as well and I will let staff know at my company know to look elsewhere, as they obviously don’t care about the customer. All the reviews on here praise the installers but not the organisation. They need to wake up and get their house in order”

Helpful Report

Posted 6 years ago

“The fitting itself and Dominic was great but your service leading up to it was absolutely awful. You cancelled an appointment a few days before after I booked time off. You didn’t confirm the follow up date despite me chasing by email and phone 4 times. No one picks up the phone and when I phone out of office no one calls back. I’ve done two complaints and no follow up. You are very quick to take the money but service setting up has been awful. I would like some compensation.”

Helpful Report

Posted 6 years ago

“Installer would not take a few centimetres of trunking to the corner of a wall so the room looks nice & neat. He installed trunking right through middle wall. Very bad customer service very arrogant.”

Helpful Report

Posted 6 years ago

“DREADFUL CUSTOMER SERVICE. First visit the POD unit being installed in our meter box broke so the inallatiion could not be completed. Second visit the engineer turned up hours late and then a faulty pcb in the POD meant the unit did not work properly. Third visit the engineer sent a text saying he was running late but did not arrive at all. Now four days later, after three emails with no response at all, I am still awaiting a new appointment to complete our installation. Absolute Shambles. Cannot recommend under any circumstances.”

Helpful Report

Posted 6 years ago

“Took nearly one month to arrange the installation. Installed the charging unit so the cable isn't long enough to reach the car! Will it take one month for them to fix it?”

Helpful Report

Posted 6 years ago

“Not impressed at all with the whole installation process. The engineer has damaged our garage roof, holed walls where it should not have been and overall wiring looks shabby job.”

Helpful Report

Posted 6 years ago

“It’s not working? Despite my vehicle being on the drive during the installation, apparently checking that it was charging the car wasn’t of importance? Clearly the engineer wanted to get off home early.”

Helpful Report

Posted 6 years ago

“The companies business terms are that you have to pay 100% up front, which always rings a warning bell for me as it leaves you the purchaser completely at the mercy of the service provider! pPor initial response in trying to get an initial appointment. They failed to keep repeated promises to ’call back’ before eventually giving me an appointment 2 weeks in the future. Instalment day arrived and could only be 99% completed because the engineer did not have the necessary equipment to finish it off. Promised that he would return in the next couple of working days. I then got another email giving me another appoint 2 weeks in the future. This appointment took place yesterday and I finally have an operational power supply for my new Kia e Niro. It is clear from talking to their very pleasant staff, that they don’t really have the necessary staffing to service their contract with Kia and their engineers are rushing around the country trying to meet demand. I would definitely choose a different supplier if I ever have to go through this again.”

Helpful Report

Posted 6 years ago

“The unit was fitted on 20th May and is unserviceable (does not work). I have now sent 2 E mails and phoned on 3 occasions (waiting usually 10 minutes on each call). I am now told that the unit cannot be replaced or repaired until 29th May. That is 9 days after the installation. Suffice to say that although I have been promised a return call, no one from Pod Point has contacted me. This is just not good enough and the response from Pod Point is poor.”

Helpful Report

Posted 6 years ago

“Lot of mess created by installer. Pod point charger is not fitted where I wanted this. Engineer was going to leave on the day to book survey but me waiting long as it is couldn't wait any further came to an agreement with the engineer tk install where it currently is.. Engineer made mistake on first fitting came back second time to rectify. There was two holes from first visit I explained they needed to be covered engineer used silicon to fill the whole which I believe is not the right material. Finally the account was not set up properly I do not have the WiFi set up to my account”

Helpful Report

Posted 6 years ago

“was a great experience ordering and the installation also went smoothly. however pod point are abysmal at handling a fault with their charger they have failed to even acknowledge it despite 4 telephone reports and a written complaint to which i never got a response over a 5 week period. so if you want a ev charger that you can rely on, you need to be wary and i certainly regret getting a home pod point charger”

Helpful Report

Posted 6 years ago

“The simple 2 hour install took 5 hours to install the wrong charger.”

Helpful Report

Posted 6 years ago

“The first engineer was very ill prepared for the job. The cable had already been installed to the fuse box and he cut it too short and had to run a new cable. He misunderstood the fuse box where an rccd had already been installed and fitted (unnecessarily) another fuse box. He refused to complete the installation as there was no 40amp breaker. The current taken by the podpoint does not need a 40amp breaker. After he left it took nearly three weeks of calling podpoint before they sent an engineer to complete the job. Don’t expect anyone at podpoint to help you. Their call centre is used to fob you off - they do not call you back and no one knows what is going on. They can’t escalate your call and if the computer says your job is done then it is - even though it patently is not. Not impressed.”

Helpful Report

Posted 6 years ago

“Customer service was absolutely abysmal. Installation was fine, and the engineers were fantastic. I had to call twice in order to force a response from the customer service department to follow through with my order. I was often waiting several days for a response which usually ended up as a simple one sentence answer. I had to prompt the representative several times to chase up a refund. Pod point had my money for over a month without actually delivering anything. I've only had the point installed today - over a month and a half from when I had paid for it. The car dealership said it would take a few days maximum. I feel completely let down by the service and won't be advising anyone to choose pod point as a reputable partner for their EV. As mentioned earlier the installation was fine - a highlight in an otherwise terrible experience in which I felt cheated out of money and suffered significant stress in having to chase up basic responses across email - something that literally would take moments to respond to. I intend to follow up with both my dealership and manufacture contacts as the customer service was completed at odds with what was offered.”

Helpful Report

Posted 6 years ago

“Instillation perfect... everything else disastrous... been waiting 3 months for them to fix a malfunctioning unit. after 2 call outs I still have the same issue. Keep being promised my issue has been escalated, but been waiting over a month for another call out, they cant even give me an appointment date or time over the phone, their customer service and maintenance teams don't seem to have any cooperation or links to one another. It's either terrible management or they're going bust. Either way they're not exactly helping the EV revolution. check a few other review sites, and you'll find that other people have similar problems.”

Helpful Report

Posted 6 years ago

“No liaison from office to installer. Conflicting advice from office and installer. Universal cable not supplied (as ordered) by installer. Phone call to office in the midst of this whilst installer and I were discussing best way forward - I was promised a call back ASAP. I didn’t get a call back at all!”

Helpful Report

Posted 6 years ago

“The pod point doesn't work, I have reported this twice but no arrangements are in place to fix it. The pod point was not fitted when you said it would be because there was no sickness cover for the engineer who was supposed to fit it. The engineer was late and fitting took much longer than you said it would. The engineer had not been told what kind of charger to fit and had to ask me. The engineer had not been told he had to fit a lock to the unit and I had to provide proof of ordering which put me to trouble and inconvenience whilst I was at work. Further the fitting process took a “wrong first time” approach. You have had to refund c £1,200 to me for services I bought but which you were unable to provide. This is because it was not clear from your website that fitting a 22kwh charger required 3 phase electricity nor that I would have to source and appoint my own electrician to lay cable through the house, a service I thought I had arranged through you. As a result of theses delays I have had to spend a lot of time charging at public chargers at cost to me. I am a high mileage driver and have to charge every day.”

Helpful Report

Posted 6 years ago

“The instalation engineer was 5 star he did a great job .Neat tidy explained evrything . Showed me the testing lights indicating all ok . IT WOULD BE NICE IF IT WORKED WHICH IT DOESN'T when conecting my car which works fine on all other chargers and the slow trickle charger supplied . The unit shows a fault (red light) checkd with your phone service and followed all the instructions ,multiple conections and disconnections. Switching off and let it have a rest for a while .My call was logged with your maintanance department .which is where it stays ....no call back no contact . I hope this feed back has the effect of waking someone up in the maintanance department !”

Helpful Report

Posted 6 years ago

“Charger installed on 10 April and has never worked. Reported 3 times by phone and once by email but still no sign of the promised phone call to arrange an appointment for an engineer to fix it. I understand perfectly that the charging unit may be faulty but was expecting better customer service to put it right”

Helpful Report

Posted 6 years ago

Pod Point Limited is rated 4.6 based on 36,117 reviews