Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,116 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,116 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Couldn't have been easier. Had clear messages from Cristian regarding installation date and time. He arrived exactly when he said he would and clearly explained everything. He was extremely polite and efficient and showed me how everything works after the installation. He also cleaned everything up after he finished. A great ambassador for Podpoint. Thank you, Cristian!”

Helpful Report

Posted 3 years ago

“The original advertisement simply asked what you wanted out of three size charging points. Money was exchanged and then I was asked to do a survey, which would be beyond a lot of people. I suggest the company should do the survey because I couldn’t have what I paid for due to a technical issue. The overpayment was returned. When the engineer arrived he provided an excellent installation that saved the day. Some of the issues might of been due to me living on the Isle of Wight, however the communication could of been better.”

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Posted 3 years ago

“Install was good but had to chase for installation date”

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Posted 3 years ago

“Good service”

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Posted 3 years ago

“Excellent installer who was very helpful and pleasant and knowledgeable”

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Posted 3 years ago

“Good communication.”

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Posted 3 years ago

“Very professional. Minimal disruption. Only 2 hours. Clear explanation.”

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Posted 3 years ago

“Very quick and easy to organise.”

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Posted 3 years ago

“we were happy with the engineer who was both professional, efficient and pleasant.”

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Posted 3 years ago

“The ordering process was torturous with rediculois amounts of detail. When your engineer arrived he didnt have the correct circuit breaker. You then ignored my contact for a few weeks. You then took another few weeks to come. It was only when i asked for the Chairmans email that you did anything. During an 18 month extension you were the worst service we received. Never again.”

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Posted 3 years ago

“paul installed the pod point brilliant in exact location thank you”

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Posted 3 years ago

“Installed, but did not take away the old pod point charger. Also, I was told over the phone when booking the installation that it would only require 15mins of the power being cut off. It was closer to 1.5 hours. As I work from home I would have delayed the installation to a day when I would be happy to be without power for this time.”

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Posted 3 years ago

“Professional and courteous.”

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Posted 3 years ago

“Engineer was excellent. Nothing too much trouble. Follow up service wasn't good initially but when it worked it was fine”

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Posted 3 years ago

“Brilliant. Fast efficient. I couldn't have asked for a better service and easier installation.”

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Posted 3 years ago

“Dillon was really polite and professional.”

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Posted 3 years ago

“Very prompt and professional installation explained everything and how to get started”

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Posted 3 years ago

“Excellent and fast service. The engineer was helpful and did an excellent job”

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Posted 3 years ago

“The installer was very polite and installed the pod point in the agreed place and leaving the area very tidy”

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Posted 3 years ago

“From the moment I engaged with Podpoint to get my installation done to the final electrical sign off has been absolutely fantastic. The reason for having such a good experience is largely down to one person who i must commend, that is Aemillia Nicholson. Aemillia has put a tremendous amount of effort into ensuring my installation was successful, every time I emailed her I got a rapid response, she personally liaised with my electrician when required, made sure every technical issue was sorted prior to the install and continuously checked in with me to ensure the install progressed efficiently. In my eyes she went over and above to ensure I had the best customer experience, whatever Pod Point are paying Aemillia they should pay her more, she is a great representative of the company, please pass on my thanks to her.”

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Posted 3 years ago

Pod is rated 4.6 based on 36,116 reviews