Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,115 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Carl was so helpful and knowledgable. He was super tidy and explained the charger and the use of it to perfection.”

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Posted 1 year ago

“Lovely man”

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Posted 1 year ago

“Great serviceand installation.”

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Posted 1 year ago

“Engineer did a great job, no issues, minor nagging point with the wide scheduling window, would have preferred to be given a 2hr window, to avoid having to stay in waiting for the engineers arrival”

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Posted 1 year ago

“Really impressed - from the online quote process to the subsequent customer service contact and finally, the installer/installation.”

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Posted 1 year ago

“My pod was installed today by Ashley Parker who worked in a very efficient and professional manner. When entering the house, he always took his shoes, and explained fully how the pod worked with a "hands on" demonstation using his vehicle. All I need now is a car to go with it!”

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Posted 1 year ago

“Process was quick and easy, installation soon after ordering and the fitter called Haydn was great”

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Posted 1 year ago

“Matt was on time polite and gave great advice. Fitted the pod point solo 3 very very neatly. WiFi connected and everything works as described. Very happy, thank you”

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Posted 1 year ago

“Arrived on time. Engineer was very pleasant and knowledgeable. Neat and tidy installation.”

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Posted 1 year ago

“Excellent install and handover”

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Posted 1 year ago

“Slightly slow at the start of the ordering process as I was also using the government grant, but after that had a slot after a week, The installation was flawless and speedy with ashely being very knowledgeable and helpful”

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Posted 1 year ago

“Responsive and helpful communication. Scheduling of appointments was quick with relatively good availability. Installer was polite and efficient. Could have assisted with activation of the chargers WiFi. Have been unable to use the app to charger connection since charger was installed. Had initial delays to fitting (3 months) due to the age of my power supply. Pod Point made the necessary arrangements with the grid provider, unfortunately that dealing with the grid comps was less than straightforward and added significant delays to the process.”

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Posted 1 year ago

“Fitter installed where requested and a great job”

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Posted 1 year ago

“We had a solo 3 charger installed on our property in preparation for delivery of our new electric vehicle. This was almost two weeks ago now, and the charger has never worked. We had made multiple phone calls and emails and there has still been no resolution offered and they appear to not know what the issue is. So we have been left with a charger we can’t use, which cost us just short of £1100 and are having to limit how much we use our new car until this is resolved and go to the nearest McDonald’s and pay £30 each time to charge our car. They are in no rush to find out what the issue is, it seems. We have had no correspondence at all, and offered no explanation as to what could be causing the issue.”

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Posted 1 year ago

“Great item Simple and effective”

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Posted 1 year ago

“The installation was ok,but the charger solo 3 doesn't work already 3 times for the last 6 months So you have to call them ,proof that is not low voltage in your house, that is the charger fault All this procedure will take around 2-3 weeks waiting time , you have to spend your time and money on the public charging stations,they will not refund that So just try to find some other option to buy, hope the other company's are better”

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Posted 1 year ago

“Zion was professional and very helpful.”

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Posted 1 year ago

“Excellent install by Gareth, quick and efficent”

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Posted 1 year ago

“Really easy system, from booking to installation. The installer, Matt Lofthouse, was really tidy and worked quickly to compete the installation. My new hybrid isn’t here yet but we’re ready to go once it arrives 👍”

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Posted 1 year ago

“The work carried by your colleague was very neat, tidy and delivered to a high standard. Thank you.”

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Posted 1 year ago

Pod is rated 4.6 based on 36,115 reviews