Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,108 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,108 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service overall, very quick installation process and everything was explained well.”

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Posted 1 year ago

“GARETH JONES WAS VERY PROFESSIONAL AND FRIENDLY. THE INSTALLATION WAS COMPLETED IN A TIMELY MANNER AND ALL MESS WAS CLEARED AWAY. VERY HAPPY WITH THE INSTALLATION.”

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Posted 1 year ago

“Fantastic service from installer couldn’t be more helpful although admin were very slow with emails”

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Posted 1 year ago

“I received my Pod Point Solo 3 as part of a new EV car purchase. However, I had to wait a long time about 5 months between initial order and installation. This was partly due (approx. 1 month) to the BMW car dealership providing Pod Point with an invalid AG number. Also, as I wanted the EV charger unit to be fitted to the garage it was necessary for the input electrical cable to go underground in suitable ducting for about 6m of the 20m cable run. As I was quoted a high figure by Pod Point for the groundwork, so I decided to get the work done using my own contractor. This worked out at about a 1/3 of the quoted Pod Point price for the groundwork. I finally got my Pod Point Solo 3 installed on 26 Mar 2024. The installation work was done efficiently and neatly by the installing engineer. My Solo 3 works well and of course much faster than using a standard 3 pin plug.”

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Posted 1 year ago

“My install was a bit of a challenging one for Ashley but he did it without a complaint.”

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Posted 1 year ago

“First class service, engineer extremely friendly, punctual and knowledgeable.”

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Posted 1 year ago

“Absolutely brilliant installation Ashley Parker was very professional and really friendly 5 star service 😀 Brilliant user instructions and demonstration”

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Posted 1 year ago

“Very helpful. Quick and easy with no stress.”

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Posted 1 year ago

“Excellent experience with the installation”

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Posted 1 year ago

“Absolutely fantastic service, I placed my order and it was installed two working days later. Edward Howard was super helpful when installing and did a great job. A big thanks to you guys”

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Posted 1 year ago

“Great service from start to installation. Rowan the installer was prompt, courteous and the installation looks great - thank you”

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Posted 1 year ago

“Ashley Parker has done a first class job of installing my Podpoint in a listed building. These buildings have their issues but he mastered them superbly. Despite needing to drill through walls and wood which are not straight (!) his provided a clean and professional fitting.”

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Posted 1 year ago

“A good service. The equipment arrived in good time and Ashley the installer was prompt, courteous and efficient - Thankyou”

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Posted 1 year ago

“Engineer was excellent - quickly installed with minumum mess and demonstrated how to use the charger once installed - Highly recommended!”

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Posted 1 year ago

“Matt Lofthouse was brilliant. Demonstrated everything to me and happy with the results.”

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Posted 1 year ago

“Great Service from Eddy. Very quick and tidy.”

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Posted 1 year ago

“I have now had to chase pod point five times on the installation process. The help line are delightful and helpful. It is a complete shambles of a business full of very nice but completely ineffective people.”

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Posted 1 year ago

“Placed the order and completed the survey on Thursday afternoon. Pod Point called me and gave me an appointment for the next day. The installer Ashley Parker did a great job. We discussed what he was going to do and agreed the best place for the charger and cables to go. Power only had to go off for 15 minutes, which Ashley made sure I was ready for that to happen first. Everything was completed in about 2 hours. Ashley showed me everything he had done and we started a charge before he left. Great service from ordering to completion.”

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Posted 1 year ago

“Great service, great fitter”

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Posted 1 year ago

“efficient, organised, tidy”

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Posted 1 year ago

Pod is rated 4.6 based on 36,108 reviews