Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,115 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are very pleased with our new Pod Point charger. The whole process went really smoothly, we had contact from Pod Point as soon as we placed our order and an installation date came available within 2 days. The engineer who came to install the unit was great, very polite and friendly. He explained everything from start to finish, was efficient and tidy and installed the unit exactly where we wanted it.”

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Posted 1 year ago

“Terrible experience. We paid for the podpoint and installation on February 10 and had to chase and chase. At every turn something went wrong at their end and really no interest from the customer support team. We finally got it fitted on March 30. A very poor experience. The engineer was very pleasant and I think very competent, just let down by the system. It is still not right though as we paid for a 3 phase installation and the charger is only giving single phase. We have been promised this will be looked into next week, we will see !”

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Posted 1 year ago

“Reading all the comment by people show's people have been very pleased, I have a had a terrible experience with Pod, They installed an EV charger , after installation I was told by engineer, He had good news and bad news. So the good news was it was all installed. Bad news was it's not working. He then told me that Voltage coming in was too high and the charger will not work. Never heard anymore from pod. It's still not sorted , I am going around in circle , SSE have told me it's not an emergency so they don't know when it will done. been over Six weeks! nothing has happened. got a new BMW sat around , Have no idea what I can do . I can't go and fit voltage control unit to drop the voltage down in case pods say that's going effect their charger. has anyone been unlucky like me ? if so what did they end up doing?”

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Posted 1 year ago

“Your technician worked efficiently and an excellent job installing our charger. Kept his work area very clean, he was considerate to my family. Very professional, I would recommend him”

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Posted 1 year ago

“Haydn was very nice and friendly. The installation was not very easy because of where my electricity meter is. He spent a total of 7hrs at my house, working non stop! Very patient and professional.”

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Posted 1 year ago

“Our fitter, Craig Burt was prompt & efficient. He explained how it worked very clearly & answered all our questions. He was pleasant & patient throughout.”

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Posted 1 year ago

“Great service. Ashley Parker was excellent, everything was quite, tidy and well explained.”

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Posted 1 year ago

“Great service overall, very quick installation process and everything was explained well.”

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Posted 1 year ago

“GARETH JONES WAS VERY PROFESSIONAL AND FRIENDLY. THE INSTALLATION WAS COMPLETED IN A TIMELY MANNER AND ALL MESS WAS CLEARED AWAY. VERY HAPPY WITH THE INSTALLATION.”

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Posted 1 year ago

“Fantastic service from installer couldn’t be more helpful although admin were very slow with emails”

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Posted 1 year ago

“I received my Pod Point Solo 3 as part of a new EV car purchase. However, I had to wait a long time about 5 months between initial order and installation. This was partly due (approx. 1 month) to the BMW car dealership providing Pod Point with an invalid AG number. Also, as I wanted the EV charger unit to be fitted to the garage it was necessary for the input electrical cable to go underground in suitable ducting for about 6m of the 20m cable run. As I was quoted a high figure by Pod Point for the groundwork, so I decided to get the work done using my own contractor. This worked out at about a 1/3 of the quoted Pod Point price for the groundwork. I finally got my Pod Point Solo 3 installed on 26 Mar 2024. The installation work was done efficiently and neatly by the installing engineer. My Solo 3 works well and of course much faster than using a standard 3 pin plug.”

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Posted 1 year ago

“My install was a bit of a challenging one for Ashley but he did it without a complaint.”

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Posted 1 year ago

“First class service, engineer extremely friendly, punctual and knowledgeable.”

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Posted 1 year ago

“Absolutely brilliant installation Ashley Parker was very professional and really friendly 5 star service 😀 Brilliant user instructions and demonstration”

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Posted 1 year ago

“Very helpful. Quick and easy with no stress.”

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Posted 1 year ago

“Excellent experience with the installation”

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Posted 1 year ago

“Absolutely fantastic service, I placed my order and it was installed two working days later. Edward Howard was super helpful when installing and did a great job. A big thanks to you guys”

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Posted 1 year ago

“Great service from start to installation. Rowan the installer was prompt, courteous and the installation looks great - thank you”

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Posted 1 year ago

“Ashley Parker has done a first class job of installing my Podpoint in a listed building. These buildings have their issues but he mastered them superbly. Despite needing to drill through walls and wood which are not straight (!) his provided a clean and professional fitting.”

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Posted 1 year ago

“A good service. The equipment arrived in good time and Ashley the installer was prompt, courteous and efficient - Thankyou”

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Posted 1 year ago

Pod is rated 4.6 based on 36,115 reviews