Name: Mango Bikes
Address: Fife Food & Business Centre,, Unit 29 Faraday Rd, Glenrothes, Fife
Rating: 4.03

“Ordered some camo grips and a pair of bullhorn handlebars on the 1st of July (both showing as in stock and would be dispatched same or next day). Received a package on the 8th of July containing only the grips and no handlebars. I have since emailed, rang, instant messaged their website and contacted them via Facebook. I have received no reply as to where my handlebars are from any of the above. I understand that this is a very busy time for them but the lack of communication is ridiculous. I have no idea where to contact now as they are clearly not replying via any form of communication. I will not be buying anything from Mango bikes again”

Helpful Report

Posted 4 years ago

“It took just under 2 month for someone to get in touch about my order. To date I only have the bike and the lock I ordered. The helmet is out of stock but they still allow you to order it on the website - taking people’s money when they don’t have stock - misleading and dishonest.”

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Posted 4 years ago

“Incorrect item sent. Unable to make contact with the seller. Pursuing a refund via PayPal.”

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Posted 5 years ago

“I still haven't not received the grip flanges I ordered more than three weeks ago. I have been charged for it already and to add salt to the wound, I saw on my direct debit that you had signed me up for a payment plan for subsequent charges. I made a one off payment and didn't agree to any payment plans. Cancel this immediately. Terrible service. I still don't know if and when I will receive my order that I have been charged for. I've bought some other items online from other retailers the last couple of days and I've received those already but with Mango, three plus weeks later I'm still waiting. Very poor service indeed.”

Helpful Report

Posted 5 years ago

Hi Richard Sorry you've not got this yet. They were sent out the following day after the order was placed. Tracking is showing stuck the Royal Mail system somewhere. We've set a new set out today. There is definitely no subscription set up by us. You should check with your bank about this is unsure what it's for. New grips should be with you this week hopefully.

Posted 5 years ago

“I wish there was a lower rating than 1 star for my experience with Mango bikes. I ordered my bike in the early stages of the C-19 lockdown under the premise that bikes were being delivered in 8-10 days...and I can completely understand that increased volume of orders and being impacted could see a slight delay in this time. I received my bike 8 weeks later (after having to pay to upgrade the frame because of stock issues) and the communication in this time was very poor. Once I received my bike I took it out for its first ride - first impression was the brakes are unusable due to the volume of the squeaking and by the time I got home my pedal had come off and ripped the thread from the crank arm and a wheel nut had come off. One casual bike ride (around 10 miles) had completely broken the bike. Again I gave Mango bikes the benefit of the doubt to give them the opportunity to help fix / find a solution - however I have been hit with a wall of silence - no response to emails, the phone line rings through and has never been answered and voice messages never returned. This is the first time I have ever left a review of a product but its just been such a horrible experience and the worst £500 I have ever spent! AVOID if you want to receive a bike that works or any level of service! If you hate money and usable bikes Mango is the company for you!”

Helpful Report

Posted 5 years ago

“I have held off writing this review, as I've been waiting and hoping for Mango Bikes to reply to my emails. The entire process was awful. Communication was lacking, support has been non existent, and I absolutely will not recommend Mango Bikes to anyone in the future. When I ordered my bike, the delivery time as advertised all over their website was 1 week - the real life experience was actually 5 weeks. To compound my frustrations about the whole process, I didn't even receive a Mango Bike, it turns out mine is an "Ango Bike", which speaks volume for their attention to detail. I've emailed them numerous times about this, to which I've had zero response. I understand that times have been tough, and you've been overwhelmed - but it's simple. Stop selling bikes, sort out your existing orders, pay some attention to customer support, and stop sending out newsletters when you can't even handle the orders you currently have. It's just greedy, plain and simple. Awful experience, awful business, will never deal with them again, and advise everyone I meet to do the same.”

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Posted 5 years ago

“My bike arrived with a damaged rear wheel that was wonky and untrue. Unfortunately, this was not able to be fixed as it was a mango six spoke... everything else about the bike is great, except the wheels. So I have paid for a bike that I cannot ride. Customer service was absolutely awful at getting back to me, awfully slow! The situation still hasn’t been resolved and I have lost faith in the company to resolve the issue.”

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Posted 5 years ago

“Disappointing customer service throughout the buying experience To top it off, I was then ignored on all platforms after receiving a bike that was incorrectly put together using the wrong parts!! I had to take the bike to Evan's cycles and pay for the correct part myself. Mango continue to ignore me after I have raised this issue to them. Piss poor effort overall - would not recommend”

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Posted 5 years ago

“Didn't get any answer for my message. Products were good, only positive thing I guess...”

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Posted 5 years ago

“I have ordered my bike 2 weeks ago and I have tried to get in contact to cancel my order because it is taking too long and there is absolutely no response I emailed phoned even texted them on Facebook and no response. During this pandemic people are low on income as is and they will willingly take £300+ off people with nothing in return. I would expect They will give some form of compensation for this major inconvenience. I cycle to work and need the bike to arrive to continue to be a key worker yet this company don’t care that they are taking people’s money. I would not recommend ordering from them at this time or anytime in the near future.”

Helpful Report

Posted 5 years ago

“Abysmal customer service. Been waiting for over 4 weeks now and it’s virtually impossible to get through to the company. I was recommended by a friend before the Coronavirus, but I would say to anyone trying to order is avoid at all costs. I want to cancel my order but given their poor customer service I don’t think I will even get a response. Don’t get me wrong it’s a difficult time for every company but I think it’s not morally right that Mango bike falsely advertise to say your bike will be built in 2 weeks and then take your payment. It was an opportunity for this company to get it right during this hard time, but I have been left very disappointed that I can’t ride my bike during this lockdown.”

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Posted 5 years ago

“Still no bike after 4 weeks. The customer service has been awful and they promising the my bike is in the build stage and should be with me shortly. Your better off buying from a reputable company like Evans cycle or even Halfords !!!”

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Posted 5 years ago

“My story is a long, negative one that sadly seems to be a common occurrence with many customers. As a pre-note to my review I would advise anyone looking for a company that values customers and responds to queries/complaints to avoid Mango. You will see they do not full fill promises and do not reply to any of my emails. I ordered a rear 6 spoke flipflop hub wheel with multiple accessories on the 24/04/2020. In the process I was trying to redeem the 10% student discount, as i am a student and spending close to £200 is not easy on us. When I tried to redeem it a message stated 'minimum spend £400!!!'. I honestly couldn't believe it! a student has to spend £400 to get a mere 10% off......any way I carried on with the purchase and sent a follow up email asking about the student discount, whether i missed something or if I really had to spend £400 for some discount. I didn't receive a reply and on the 27/04/2020 i received a message telling me it was shipped! Woohoo, that was fast!! it said i would receive it in the next few days and so I got excited to finally fix my bike up and get back on the road after winter..........I this had happened then it wouldn't of been a problem, another happy customer! but....it didn't....i received an email saying it hadn't been shipped and they had to wait for stock of the wheel until they could send it again....little dissapointed, but i'm understanding, difficult times globally so that can be forgiven and still excited for my products. At the end of some of their emails they write about how we can ask questions and they will get back to you etc. so i sent another email! Asking again about the discount just in case my email was lost/deleted and didn't want to bother them by phoning up - email is easy. no surprise i received no answer. So on the 01/05/2020 I phoned them up to get an answer to my question about discount, see when the order is estimated to be sent (because i had no updates on when in the apology email) and also ask if i could amend the order because now i found better alternatives for three items. The gentlemen was very kind and apologetic - said it was super busy and lots of new staff - he told me the order should be sent off the following Wednesday, he would amend my order but to send sales an email confirming my order changes just in case and also ask them about the discount. Straight after the phone call I did ask he told me, then, waited. Still no reply to my email........at this point its not the fact my order is delayed that bothering me its the customer service and lack of care for email/queries making me the one having to constantly chase and follow up. (3 emails no replies) The next week came (04/05/2020) and i called again - this time asking to see if i could add something to the order (yes here i do so how i could have been an annoying customer - but why wouldn't they want my money/service) however, he told me the order had been sent.....What?? i didn't receive an update but sweet! He told me it should arrive Wednesday and finally answered my student discount question - you have to spend £400 for 10% off - okay never mind about that then (still seems a very high number and maybe that bothers me a little too much). Time to wait for Wednesday! Excited once again!! The order ended up arriving on Thursday (again didn't bother me because the Royal Mail has nothing to do with Mango). opened up the order to find all three items i wanted taken off still included.......okaaay........now even worse! on the flip flop hub there was no fixed gear! on a freewheel! the main reason to ride a fixie! Now i was pretty annoyed because it mirrored the lack of care/attention on the customer service/packing side of their business never replying to emails and not amending orders after saying they would. If it was any single one of these problems in an isolated case I wouldn't have cared but in accumulation it really bothered me. Not a happy customer. I phoned up made a complaint and got the same response....sorry were busy...okay....new staff don't know what they are doing....heard it before, stop blaming new staff and get some quality control. (looking at other reviews cant believe i got in contact with them each time of trying! same gentlemen every time) He said sorry and that was all.....it was like squeezing water out a dry sponge to get them to refund the items i didn't even want in the first place. They finally said they would refund those and i didn't have to send them back but the best they could offer was 5% off, which you get for singing up to their news letter and they would send a fixed cog for the wheel. I said that was fine at least it was something, although, i don't have the tools to put the cog on so i'll have to spend more money getting the tool and time putting it on when they are supposed to do all of that. However, i thought the ordeal was finally over.......clearly not....why? because of Mango's amazing customer service - its now 22/05/2020 and i'm still waiting for the fixed cog to arrive for my fixie wheel! In all 2 weeks for the product to arrive, and 2 months still waiting for all my products.... As stated before, if you want good customer service STAY AWAY! If you don't care about deadline, being messed around, having to spend time chasing a company doing their work for them, reminding them of jobs they are supposed to do, then be my guest. I just shocked that other haven't received their bikes after weeks and i agree with them - it's not the delay that is annoying it the fact that on their website they say they are running as normal with normal times on every product. (maybe its changed now?)”

Helpful Report

Posted 5 years ago

“After 5 weeks on and being told that ‘it’s being built tomorrow no less than 3 times’ still no bike in sight or word on what is going on. Completely understand that with the lockdown and probably a huge number of orders going on the site it’s going to have a delay but like others I can now see the website advertising them being built in two weeks which just isn’t true. If you eventually do get hold of customer service which is not easy they are flat out misleading over what is happening and when I tried to cancel my order they are charging fees to ‘restock’ the bike seems like a con to me. DO NOT ORDER (well at least until a long time after lockdown and they might start valuing customers again)”

Helpful Report

Posted 5 years ago

“Five weeks now and still no bike! Funny how now when you go onto the website it pops up saying dispatched time is two weeks from ordering. When mine has been in with the build team for over three now. Not hearing anything at all now from them about my order through email. Customer service is shocking. I would cancel my order if I could cancel my cycle to work scheme which I am now paying for but it’s been too long and can’t cancel! Do not order from this company, not only do they lie to you and tell you on website the wrong build time they then don’t even give you a despatch date after they have already gone over the stated dates twice!”

Helpful Report

Posted 5 years ago

“Order placed during Coronavirus lockdown on April 17th. Really nice looking website, I spent ages playing with colour combinations to find a set up I was happy to ride. Ordering was a straight forward procedure. When I ordered my bike I am pretty sure the website was saying orders would take 7 days. After waiting over a week I went back to the site and it was saying 8 - 10 days. Now it is saying 14 days. But I have already waited 19 days and as far as I can tell, my bike Due to a huge number of orders received during Coronavirus lockdown which they talk about on their blog (https://mangobikes.com/blog/news/the-good-the-bad-the-ugly-thanks/), it is understandable that delivery times will take longer, possibly a lot longer. I get this and am not complaining about the wait per se. What I am complaining about is the customer service response to the delay. All I am asking Mango to provide is clarity about when our bikes, my bike in particular, will be dispatched. They have already exceeded their stated time on their website; then exceeded a dispatch date that I received via their website chat. Now they have resulted to just saying sorry without giving me any indication when my bike will be ready. Moreover customer service are taking over 48 hours to respond, and unfortunately don't even address my fundamental question - roughly how much longer do we have to wait? I have suggested that they provide details about how many bikes they dispatch per day and what order they are currently on, then post this information on their website. Customers like myself could then work out roughly when our bikes will be ready. Presently I have no idea at all how many orders are ahead of mine or whether I will even receive my bike this month. Don't get me wrong, I really fancy a Mango bike. I may still have ordered if I knew that it would take four, maybe even six weeks to arrive. Of course I want my bike asap. But my main concern at this stage is the very poor level of customer service that I (and others on Twitter and Instagram) have received. Saying sorry means nothing to me without being informed of details how long things are going to take. Dear Mango - your bikes look great. Your aim to provide excellent customer service is laudable. However, wanting to provide excellent customer service, and actually providing it, are two separate things. Don't try harder, do better.”

Helpful Report

Posted 5 years ago

“Really stressed out reading all comments below having bought my own custom bike on the 29th only to hear nothing back on my inquiries as to when it will be delivered (i asked for a rough time guide nothing concrete) both via email and the chatbox on their website. Will happily change rating when i get a response.”

Helpful Report

Posted 5 years ago

“Paid my money, never received goods. Communication ignored. Avoid this company at all costs! Have reported to the Trading Standards.”

Helpful Report

Posted 5 years ago

“Do not buy. Do not order. Have been promising dispatch dates for last 2 weeks but nothing yet, terrible customer service. Avoid.”

Helpful Report

Posted 5 years ago

“Been asked by you guys to give you a review , firstly would be nice to receive the goods ? emailed you twice with no response . Will give it a couple more days for delivery . Let's see.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

Mango Bikes Reviews