Name: Mango Bikes
Address: Fife Food & Business Centre,, Unit 29 Faraday Rd, Glenrothes, Fife
Rating: 4.03

“Yeah really excited to have ordered some orange tires they tuck a little longer to arrived than expected looked really good quality nice orange rode with them once on a hour journey the tires now look old and dirty after one journey not what I expected quality wise”

Mango Bikes 1 star review on 26th May 2022

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Posted 3 years ago

Hi Shane The tyres are indeed good quality, it's just dirt from the roads you see on them. We pride ourselves on being a quality bike brand, but not sure Mango can be responsible for road and riding surface cleanliness. We do stock some fab bike cleaning products which will have your bike and tyres sparkling clean and just like new in no time. Drop us a message on live chat or email, we'll make a few suggestions and might even sort a fab offer for you.

Posted 3 years ago

“Terrible customer service. Terrible product. Andrew the CEO is extremely arrogant when you message the online chat, as other reviews state. One time I messaged regarding my issue, Andrew replies after a long time with one message and then just exits the chat, not even asking "is there anything else I can help you with?", or "did that answer your question?". The way they treat customers is atrocious. Even if they see your message, they don't reply for ages. They continuously failed to confirm receipt of my return, even though Hermes tracking said it had been received by them 6 working days prior. When they did refund the product cost, there was still no confirmation email, just a bank transfer after I'd messaged the chat a couple times to little or no reply. They even refuse to admit if their product isn't fit for purpose – handlebars don't fit bar-end shifters, an incredibly common setup, because the metal of the bars is too thick (a sign of cheap material in itself to compensate for poor strength, which explains reviews complaining of dangerous handlebar fail mid-ride). They wouldn't reimburse the postage return costs. PR messaging tone of voice is so, so annoying.”

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Posted 3 years ago

Hi Chris Sorry you feel so disgruntled over this, really not what we aim to do. Our handlebars are used on 1000's of bikes every year and are from one of the best quality producers. We did reply, agreed to the return and as per T&C's refunded within a few days minus postage costs. The bars were fit for purpose and arrived brand new, undamaged to you. We replied to all your messages pretty quickly. If there was any issue or they weren't sold as seen we'd have accepted all charges and got you sorted. Hopefully you can get a suitable set of bars and out riding again very soon. Good luck!

Posted 3 years ago

“I have never been so disappointed with a bike, and it's not like its a cheap bike but it has made in China written all over it. Within a week the rust started and its not stopping any time soon,I have to spray oil on nuts and bolts before every ride. Would I buy again? Never!”

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Posted 3 years ago

“I bought the tire bundle but received the wrong tires. I’ve tried to contact via the website but have received no contact back.”

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Posted 3 years ago

“Bought the 3 spoke Mag Rear Flip Flop wheel in July, which looks great, but a month later I have discovered that it has bent out of shape already. I’ve had no accidents, or placed it in any situations where this could have happened - and have been riding my bike for commuting 3 days a week, so not particularly heavy usage. Disappointed.”

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Posted 3 years ago

“very poor components, the bike is pretty much unusable.”

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Posted 4 years ago

“I ordered a bike from Mango bikes, 4 months later it still hadn't arrived. When I asked for a refund, I had to pay a £30 refund fee. So no bike, £30 down and 4 months of disappointment and awful customer relations. I would not recommend. If I were Mango bikes, I would refund and apologise to everyone who has been in my position. Word of mouth is powerful.”

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Posted 4 years ago

“Not happy at with a product, sorry. Can I at least get my VAT refund? I can use that amount to buy a lights, lock, helmet etc. I Thanks in advance. Bekim.”

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Posted 4 years ago

“Bike looks good , really need to improve customer service to say it's a shambles is an understatement.”

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Posted 4 years ago

Hi David A fair enough assessment of how your order progressed. Some of the shambles was self-inflicted and some caused by external factors. Supply chains are struggling and the info we get one week is wrong the next which means delays have been happening. We've improved processes and added new staff so things are getting better. You can from November onwards there were more regular updates and communication about your order. We hope you enjoy your new bike and can smile when you think about Mango Bikes very soon.

Posted 4 years ago

“Gorgeous bikes. Have one for myself and ordered a second for my daughter. Trouble is I ordered it in June and it was delivered in December. In all that time, and after several emails to the company, I only got one reply. Totally get that we are in a pandemic, but customer service has been terrible. Shame....as would recommend the bikes to anyone”

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Posted 4 years ago

Hi Mark Sorry about the delays getting your daughter's bike delivered. A perfect storm of demand, supply chain delays and shipping hold-ups combined to hit the bike industry pretty hard in 2020. We've now added a bike availability section which is updated regularly. There are also more regular updates sent directly to customers waiting on a bike to highlight any delays and possible solutions sooner. Thanks for the feedback, it makes us get better,

Posted 4 years ago

“Ordered my bike in June, gave them the benefit of the doubt due to the pandemic that there might be a slight delay. However a month or two later I thought I would give them a call, an email, a message on social media.. no response. Having no idea when my bike was coming I began to get frustrated on the lack of customer communication. After many many calls and messages later I receive a generic email explaining about the delays and they are working on getting my bike to me as soon as they can. In total it took 6 months for the bike to eventually get here after many promised delivery dates.”

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Posted 4 years ago

“Appalling service. Ordered my bike in August and still have no idea when it will be arriving. Specifically asked prior to ordering how long would take and told realistically 6 weeks. Then got pushed back a month, then another month, now don't even have an estimated date. Communication has been abysmal. Of the minimal communication I have received got told beginning of November that it was nearly ready and now told this email was sent 'in error'. Emailed again recently to try and get an update and got no response. Phoned and told still awaiting on parts but admitted have 'no idea' when they will arrive. Have continued to advertise 6 week order to delivery times on their website throughout.”

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Posted 4 years ago

“Throwing good money after bad: Misleading lead times led be to buy from Mango, now the bike has arrived several months later but has almost immediately broken. I've just e-mailed customer services who recommended spending more money on parts even though I've barely used the bike.”

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Posted 4 years ago

“Although my bike is great, the communication from mango bikes was absolutely horrendous. I ordered my bike in June and by the first week of November it had not yet arrived. I then raised a dispute and claim on PayPal (as mango were gonna charge me £30 for restocking a bike they hadn’t delivered to me almost 5.5 months later!!) and then after raising it on PayPal to get my money back, suddenly my bike had been shipped!! Absolutely ridiculous. They also promised free bike lights etc as an apology and as you can imagine I didn’t get any lights or anything as an apology. I like the bike but it was definitely not worth all the time I spent trying to speak to mango to understand where my bike was and definitely wasn’t worth the stress of wondering if I spent almost £500 on a bike that would never arrive. The bike is nice but had I known the wait would’ve been so long I would’ve honestly avoided mango at all costs.”

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Posted 4 years ago

Hi Meghan Sorry your experience with us wasn't great. We make great bikes but realise dealing with us over the last few months has been frustrating. Our stock inflows are starting to look better, we've added more staff to the team and introduced new processes. Your bike was almost built and ready to ship when the case was raised. But glad you're now happy owner fo a Mango Bike. Happy cycling.

Posted 4 years ago

“Absolutely terrible experience from start to finish. Ordered bike on 8th June and was advised it would be 4 weeks til it arrived. I understand there was a knock on effect due to the pandemic, but this was still their advice after months of lockdown. No communication in between ordering the bike and it being delivered, except on 2 occasions, where I was told if I paid extra for a different bike or paid extra for different wheels, it would arrive sooner. I decided the £400 I'd already handed over in the summer was my limit and just sat and waited. I was in two minds whether or not to just cancel the whole thing at this point. Then, it seemed like they'd actually hired someone capable of providing common sense and who could deliver some accurate information. He told me my delivery date would be 19th October. Happy days, at last. Then, without any prior warning, the courier company they hired -Fastway 🤣🤣, attempted to deliver the bike on 7th October, twice, in the one day apparently when I was in work. I then had to rearrange delivery myself, for 19th October, the original date I was told was confirmed. Then, maybe naively, I didn't realise I had to build the bloody thing myself. So, couldn't even get riding it until I got a professional to check it over to make sure it was safe to ride. Absolute joke of a company in my opinion. Be careful what you wish for.”

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Posted 4 years ago

Hi David Sorry you felt so let down - genuinely tried to get the bike to you as fast as we could but supply chains are in turmoil right now. We are getting 1 days notice in some cases that deliveries are delayed by 8+ weeks. Other times we get delivers which are short on items we weren't notified about. We use Fastway in NI for deliveries as they offer next day delivery. There will have been a dispatch note sent to the email on file which notified you of the bike leaving Mango Bikes HQ and tracking number. We thought delivering ahead of schedule would be good, apologies if this wasn't the case. Bikes are delivered 90% assembled as set out on website before purchase. We also advise anyone not sure of the final assembly to use a qualified mechanic. We're definitely not a joke company and tried our best to get your bike to you as quickly as possible. Hopefully now you've got it and can cycle you'll start to enjoy the Mango Bikes experience and realise it was worth the wait. Happy cycling

Posted 4 years ago

“The bike is good but the delay and the lack of clear information take the good out of it. Perhaps with the extra revenue you could employ a customer service person to keep on top of things. Seem like a good people but a bit loose with the specifics”

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Posted 4 years ago

“The worst experience I've had buying any product. In May 2020, I decided I wanted to buy a bike. There'd been a combination of supply and demand constraints across the whole industry, so at the time many bike shops were saying that their models wouldn't be in stock until some point between late July and early October. Mango, on the other hand, were estimating a time to delivery of 4-5 weeks, and confirmed that they were due to get additional stock at the end of June. This was the reason I chose to shop with Mango, making my order on 2 June - I wanted a nice bike before the summer was out, and Mango told me they would be able to supply that. Of course, this wasn't actually true. After a month and a half of silence, I got an update saying that my bike would be completed in 2/3 weeks (so early August). In early August, I got an update saying that the remaining components were on their way, so the bike would actually be assembled and dispatched by mid-August. The bike finally arrived on 15 September, without assembly tools or instructions. There was an instructional video on Mango's website which was unhelpful, but it seemed pretty obvious so the following day I put the bike together, did the recommended checks, and went for a brief ride. About 20 minutes into my ride, the pedal sheared off, making the bike entirely unusable. That evening I sent an email about this, and, to Mango's credit, Andrew replied pretty much immediately, pledging to get the assembly team to take a look at it the following day. After almost a month of chasing, on 12 October, another member of Mango staff got back to me and said that the reason the pedal had sheared off was that I hadn't screwed it all the way in (maybe I hadn't followed the non-existent instructions correctly). I immediately responded with photo evidence of the fact that I actually had screwed the pedal all the way in. There has still been no response. I feel bad leaving this review, because Mango is clearly a small company made up of nice people with a passion for bikes. However, after spending the best part of four months trying to get a bike out of them, I feel like I should warn other people who might be considering ordering from them. I'm also hoping that this will get me a response - Mango seems to be much more responsive to reviews than they do to customer emails. I chose Mango because I thought they'd be able to sort me out with a bike for the summer: in late October, all I have is a ~£500 collection of useless steel tubing.”

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Posted 4 years ago

“The single worst experience I've ever had as a customer. Ordered my bike on 1st July. There was no estimated dispatch date, so I sent as polite email asking. I got no answer, so tried phoning several times, but always went to a voicemail which promised to call back "as soon as we can". In the meantime, Mango Bikes were still sending me junk mail advertising their new bikes, and posting half-baked apologies on their social media, which mostly consisted of them blaming their suppliers and being defensive against trolls, rather than actually addressing customers patiently waiting for answers. All the reviews I read said the same thing: no one minds waiting, it's the complete lack of communication that is so infuriating! I finally got my bike over three months later, with no instructions and no bell. Once assembled, the single-speed is great. Ride is smooth as silk, and looks great. The cheap plastic bar end plugs broke after 2 weeks though and needed replacing. The quality of the bike feels somewhat irrelevant after the awful experience of actually getting it. Would love to focus on what a great bike I've now got and give a nice review, but it's completely overshadowed by what a terrible company Mango Bikes is. Would recommend to absolutely no one unfortunately.”

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Posted 4 years ago

Hi Jacques Appreciate you taking time to review. We genuinely not a "terrible company" despite how it seems. Bikes are in demand and Mango Bikes is in demand. Supply chains across the world are creaking right now. Part of the delayed responses was due to struggling to get the information ourselves on delivery dates and quantities. It was also due to resource and staff levels at Mango Bikes HQ. We've addressed both but it takes time to get new stock in and recruit and train new staff. And about the troll's message..............this is not aimed at you or anyone else who asked about where their order was or got frustrated with us; that is totally understandable. But posting staff members personal social media profiles, threatening to "pay us a visit" or "not stop until we go bust" - that is trolling. Understand it's taken longer to get your bike and we appreciate you sticking with us. Hopefully riding your fab new bike will bring a smile back. Happy Cycling Mango Bikes // Andrew

Posted 4 years ago

“I'm disappointed to say I've had an awful experience with Mango Bikes. I ordered a bike for my girlfriend's birthday in May, when the website was saying it would take 2-4 weeks to deliver. We didn't hear anything until mid-July, when we were first told about the potential for delays. When we finally heard something, we were offered the chance to hand over even more money to buy a totally different bike (with a very different spec from what we had originally ordered), or to just continue to wait. I complained about the lack of communication and asked for a discount to compensate for the fact we had been charged immediately but still had no indication of when our order would arrive. I was told that as I had already been given an introductory discount (which was offered to all new customers before there was any indication there might be a delay), this would not be possible. I was, however, offered a bike light by way of apology. RRP £6. I responded that the offer was a little insulting and received no reply. From then on I only received mass mailouts from the company, including a generic apology that explained the situation due to Covid and promised "There will be some extra freebies for you as a token of our appreciation for sticking with us". There weren't. The bike finally arrived in September. There weren't any freebies, nor were there any of the tools that are supposed to be included to help you assemble the bike. I understand these are unprecedented times, so allowances have to be made, but communication costs nothing and Mango has handled everything extremely poorly.”

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Posted 4 years ago

“Unfortunately, having received an email that my order was dispatched on 14.9.20, I am yet to receive it, having emailed the company twice I am yet to get any response. Very disappointed with this poor customer service. I would not recommend buying from Mango Bikes.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

Mango Bikes Reviews