I have held off writing this review, as I've been waiting and hoping for Mango Bikes to reply to my emails. The entire process was awful. Communication was lacking, support has been non existent, and I absolutely will not recommend Mango Bikes to anyone in the future. When I ordered my bike, the delivery time as advertised all over their website was 1 week - the real life experience was actually 5 weeks. To compound my frustrations about the whole process, I didn't even receive a Mango Bike, it turns out mine is an "Ango Bike", which speaks volume for their attention to detail. I've emailed them numerous times about this, to which I've had zero response. I understand that times have been tough, and you've been overwhelmed - but it's simple. Stop selling bikes, sort out your existing orders, pay some attention to customer support, and stop sending out newsletters when you can't even handle the orders you currently have. It's just greedy, plain and simple. Awful experience, awful business, will never deal with them again, and advise everyone I meet to do the same.