Order placed during Coronavirus lockdown on April 17th. Really nice looking website, I spent ages playing with colour combinations to find a set up I was happy to ride. Ordering was a straight forward procedure. When I ordered my bike I am pretty sure the website was saying orders would take 7 days. After waiting over a week I went back to the site and it was saying 8 - 10 days. Now it is saying 14 days. But I have already waited 19 days and as far as I can tell, my bike Due to a huge number of orders received during Coronavirus lockdown which they talk about on their blog (https://mangobikes.com/blog/news/the-good-the-bad-the-ugly-thanks/), it is understandable that delivery times will take longer, possibly a lot longer. I get this and am not complaining about the wait per se. What I am complaining about is the customer service response to the delay. All I am asking Mango to provide is clarity about when our bikes, my bike in particular, will be dispatched. They have already exceeded their stated time on their website; then exceeded a dispatch date that I received via their website chat. Now they have resulted to just saying sorry without giving me any indication when my bike will be ready. Moreover customer service are taking over 48 hours to respond, and unfortunately don't even address my fundamental question - roughly how much longer do we have to wait? I have suggested that they provide details about how many bikes they dispatch per day and what order they are currently on, then post this information on their website. Customers like myself could then work out roughly when our bikes will be ready. Presently I have no idea at all how many orders are ahead of mine or whether I will even receive my bike this month. Don't get me wrong, I really fancy a Mango bike. I may still have ordered if I knew that it would take four, maybe even six weeks to arrive. Of course I want my bike asap. But my main concern at this stage is the very poor level of customer service that I (and others on Twitter and Instagram) have received. Saying sorry means nothing to me without being informed of details how long things are going to take. Dear Mango - your bikes look great. Your aim to provide excellent customer service is laudable. However, wanting to provide excellent customer service, and actually providing it, are two separate things. Don't try harder, do better.