My story is a long, negative one that sadly seems to be a common occurrence with many customers. As a pre-note to my review I would advise anyone looking for a company that values customers and responds to queries/complaints to avoid Mango. You will see they do not full fill promises and do not reply to any of my emails. I ordered a rear 6 spoke flipflop hub wheel with multiple accessories on the 24/04/2020. In the process I was trying to redeem the 10% student discount, as i am a student and spending close to £200 is not easy on us. When I tried to redeem it a message stated 'minimum spend £400!!!'. I honestly couldn't believe it! a student has to spend £400 to get a mere 10% off......any way I carried on with the purchase and sent a follow up email asking about the student discount, whether i missed something or if I really had to spend £400 for some discount. I didn't receive a reply and on the 27/04/2020 i received a message telling me it was shipped! Woohoo, that was fast!! it said i would receive it in the next few days and so I got excited to finally fix my bike up and get back on the road after winter..........I this had happened then it wouldn't of been a problem, another happy customer! but....it didn't....i received an email saying it hadn't been shipped and they had to wait for stock of the wheel until they could send it again....little dissapointed, but i'm understanding, difficult times globally so that can be forgiven and still excited for my products. At the end of some of their emails they write about how we can ask questions and they will get back to you etc. so i sent another email! Asking again about the discount just in case my email was lost/deleted and didn't want to bother them by phoning up - email is easy. no surprise i received no answer. So on the 01/05/2020 I phoned them up to get an answer to my question about discount, see when the order is estimated to be sent (because i had no updates on when in the apology email) and also ask if i could amend the order because now i found better alternatives for three items. The gentlemen was very kind and apologetic - said it was super busy and lots of new staff - he told me the order should be sent off the following Wednesday, he would amend my order but to send sales an email confirming my order changes just in case and also ask them about the discount. Straight after the phone call I did ask he told me, then, waited. Still no reply to my email........at this point its not the fact my order is delayed that bothering me its the customer service and lack of care for email/queries making me the one having to constantly chase and follow up. (3 emails no replies) The next week came (04/05/2020) and i called again - this time asking to see if i could add something to the order (yes here i do so how i could have been an annoying customer - but why wouldn't they want my money/service) however, he told me the order had been sent.....What?? i didn't receive an update but sweet! He told me it should arrive Wednesday and finally answered my student discount question - you have to spend £400 for 10% off - okay never mind about that then (still seems a very high number and maybe that bothers me a little too much). Time to wait for Wednesday! Excited once again!! The order ended up arriving on Thursday (again didn't bother me because the Royal Mail has nothing to do with Mango). opened up the order to find all three items i wanted taken off still included.......okaaay........now even worse! on the flip flop hub there was no fixed gear! on a freewheel! the main reason to ride a fixie! Now i was pretty annoyed because it mirrored the lack of care/attention on the customer service/packing side of their business never replying to emails and not amending orders after saying they would. If it was any single one of these problems in an isolated case I wouldn't have cared but in accumulation it really bothered me. Not a happy customer. I phoned up made a complaint and got the same response....sorry were busy...okay....new staff don't know what they are doing....heard it before, stop blaming new staff and get some quality control. (looking at other reviews cant believe i got in contact with them each time of trying! same gentlemen every time) He said sorry and that was all.....it was like squeezing water out a dry sponge to get them to refund the items i didn't even want in the first place. They finally said they would refund those and i didn't have to send them back but the best they could offer was 5% off, which you get for singing up to their news letter and they would send a fixed cog for the wheel. I said that was fine at least it was something, although, i don't have the tools to put the cog on so i'll have to spend more money getting the tool and time putting it on when they are supposed to do all of that. However, i thought the ordeal was finally over.......clearly not....why? because of Mango's amazing customer service - its now 22/05/2020 and i'm still waiting for the fixed cog to arrive for my fixie wheel! In all 2 weeks for the product to arrive, and 2 months still waiting for all my products.... As stated before, if you want good customer service STAY AWAY! If you don't care about deadline, being messed around, having to spend time chasing a company doing their work for them, reminding them of jobs they are supposed to do, then be my guest. I just shocked that other haven't received their bikes after weeks and i agree with them - it's not the delay that is annoying it the fact that on their website they say they are running as normal with normal times on every product. (maybe its changed now?)