Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.70

4.7 Rating 27,709 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 27,709 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Email:

enquiries@hauteflorist.co.uk

Location:

Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough
Halifax
HX3 5AX

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Haute Florist 5 star review on 31st May 2024

3533

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am so very disappointed in the flowers received today. Barely resemble the imaging shown on the website and a medium size bouquet for £50. I've bought better flowers from my local supermarket for half the money. First and last time I will be ordering from Haute florist.”

Helpful Report

Posted 6 months ago

Thank you for your feedback and for taking the time to share your experience with us. We apologize for the disappointment and understand that the bouquet did not match the impression on the website and that the value of the bouquet did not meet expectations. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 6 months ago

“Received flowers as a gift from a neighbour and they are the worst quality flowers. Discoloured and withered at the edges of the roses. They arrived today and I’m very disappointed. Having contacted the company for a replacement of fresh flowers they said this wasn’t possible and offered me credit £15. I would give them any further business so advised them to keep the credit Shocking”

Helpful Report

Posted 6 months ago

Dear Carole, Thank you so much for taking the time to share your feedback regarding the quality of the flowers purchased from us at Haute Florist. We are deeply sorry about the discoloured and withered roses and the associated disappointment they have caused you. From the photos provided, we are unable to see any evident quality issues. I am very sorry for any disappointment caused by the outcome of this. Again, we are so sorry and thank you for your feedback that will help us in the future. Sincerely, Katie

Posted 6 months ago

“I ordered my product at 6am, 16 hours before the next day cut off they failed to dispatch them to the courier until the next afternoon so they did not arrive for my anniversary and have been extremely unhelpful with customer service, next day deliver is plastered all over the front page, when you order flowers they are always for a specific day, avoid using”

Helpful Report

Posted 6 months ago

Thank you, Kingsley, for taking the time to share your experience with Haute Florist. We apologize sincerely that your order was not dispatched to the courier when you expected and was not delivered in time for your anniversary. We understand how disappointing that is and appreciate you bringing this to our attention. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 6 months ago

“Having received this beautiful bouquet of flowers, beautifully wrapped. They didn't even last a day before the flowers started to die. Very disappointed with customer services especially when dated photos can be provided. What a waste of money will not buy from here again”

Helpful Report

Posted 6 months ago

Thank you, Caroline, for taking the time to provide feedback surrounding your experience with Haute Florist. We truly appreciate your support and understand how greatly this experience differs from what's expected when purchasing from us. It's certainly not the quality we strive to achieve and we apologize for the disappointment you feel. I have contacted you via email. Best wishes, Ellie

Posted 6 months ago

“Absolutely appalling! Please do not waste your money! I bought a medium bouquet for my Mother's 80th birthday. When they arrived some flowers were already brown, wilting and nothing like the picture advertised. Haute refund process is non existent, they have refused to refund me. It was devasting and really spoilt what should have been a lovely surprise and gift. I would like to give it a zero if I could. I do really urge to anyone to shop elsewhere and not use this company. I will be taking this matter further. PLEASE DO NOT BUY FROM THEM.”

Helpful Report

Posted 6 months ago

Thank you so much, Clare, for taking the time to provide us with your feedback. We apologize sincerely for the experience you had when sending a bouquet to your mother. We understand how devastating it must have been for you and we regret that we were unable to provide the surprise and gift you had anticipated. We aim to provide all our customers with the highest level of service and are deeply sorry that we failed you. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 6 months ago

“Flowers arrived a day late despite paying extra for a Sunday delivery . Flowers were wilted and not the standard I would expect and nothing like the photo The chat line told me as per their terms and conditions that I apparently accepted when I ordered they could only aim for the delivery date I paid for . Not impressed, would not recommend”

Helpful Report

Posted 6 months ago

Thank you, Julia, for taking the time to provide us with your feedback regarding your experience with Haute Florist. We sincerely apologize that your flowers arrived a day late despite paying extra for a Sunday delivery. We understand that the flowers wilted, being of a lesser quality than you expected, and did not resemble the photo. We are sorry for the dissatisfaction. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 6 months ago

“Will never use again. Booked and paid for next day delivery. Confirmation email received. Flowers never arrived. The following day, so now 1 day late, the flowers arrive. No apology from customer services, instead a very terse email from Hannah H pointing out that they do not guarantee next day delivery, there is no contractual arrangement in place, and no refunds. Possibly the worst engagement from customer services I have ever received, all under the banner of Prestige Gifting. Use at your own risk, and do not use if you are relying on next day delivery.”

Helpful Report

Posted 6 months ago

Thank you very much for taking the time to write this review to us. We are very sorry to hear that your order did not turn up on time and that our customer service was not up to your standards. We apologize for the inconvenience. Our customer service team has contacted you via email. Best wishes, Rosie

Posted 6 months ago

“Over priced for what they actually send. Be careful when ordering bigger bouquets as they will just palm you off with the smallest and claim quality control have checked this and everything is fine. Offering a voucher when the order is wrong does not make sense to me because that is not going to help me when I won’t use the site again.”

Helpful Report

Posted 6 months ago

Thank you so much for taking the time to review your experience with Haute Florist, Natasha. We're sorry to hear that the bouquet was not what you had expected and that you found it overpriced. We understand how frustrating it is to not receive what was expected. I have contacted you via email to hopefully resolve this. Best wishes, Ellie

Posted 6 months ago

“Dont buy anything from these people I placed a review on this site two days ago warning people I gave one star and detailed the poor mean bouquet that was nothing like the picture advertised and not a large version despite me paying 10 pounds extra. This review was altered by someone named Tom Instead of one star there is now two and the wording has been altered. I believe they are putting positive reviews on this site themselves and are running a scam I would have given no stars if possible I am reporting to Halifax Trading standards and Rip off Britain on BBC for starters”

Helpful Report

Posted 6 months ago

Thank you so much for taking the time to review Haute Florist and for sharing your negative experience. I am sorry for what happened and want to assure you that we take such feedback very seriously. We are sorry that the bouquet you received was not as advertised and that it did not live up to your expectations. I can confirm that there is no way of us being able to amend the rating or the review itself on your side, as advised by our colleagues. Best wishes, Katie

Posted 6 months ago

“Poor quality, don’t last. Absolute waste of money”

Helpful Report

Posted 6 months ago

Thank you for sharing your feedback regarding Haute Florist. We appreciate that you took the time to provide us with this information and we are sorry for the problems you encountered. We understand you weren't happy with the quality of the flowers and that they didn't last. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 6 months ago

“Really disappointing bunch of flowers. I received these from my husband for my birthday and by day two all the white flowers had wilted and died and all but two roses had also wilted. Such a disappointing bouquet considering the price. Spoke to customer service who brushed us off and told us that that was the expected quality and that we hadn’t followed the care guidelines, even though we did. Do not buy and definitely wouldn’t recommend!!”

Helpful Report

Posted 6 months ago

Thank you for taking the time to share your experience with Haute Florist, Sarah. I am very sorry for the disappointment this bouquet gave you on your special day. I do apologise for any disappointment caused while contacting our customer service team and for the outcome of this. Warm regards, Rosie

Posted 6 months ago

“Advertise next day delivery if ordered before 10pm but fail to make it clear when completing the order and in confirmation emails that the date selected won’t be met. Of course this is hidden away in Terms and Conditions knowing full well most people don’t have time to read these and meaning less people drop out of the process than would do if this information was more prominent when placing orders (for example when the delivery address is known - there’s no message to explain ‘actually we can’t do next day delivery to this address’). Consequently flowers arrived a day late. When I queried this all I got was ‘well it’s in the T’s & C’s’ I won’t be using them again”

Helpful Report

Posted 6 months ago

Hello Sharon, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 6 months ago

“The flowers died after 4 days. Only accept complaints for 3 days . Very disappointing for the receiver and me. No refund or reimbursement only a voucher so I can spend more money with them for duff flowers. Will not use again. Wish I had read the reviews before ordering. NO refund.”

Helpful Report

Posted 6 months ago

Thank you for taking the time to share your feedback about Haute Florist, Joan. We're sorry to hear that the flowers did not last as long as you expected them to and that you were not fully satisfied with the voucher. We understand your disappointment and would like to know how we can make things better for you. I can see that you are in contact with our customer service team. We hope that this can be resolved. Best wishes, Katie

Posted 6 months ago

“I have been extremely disappointed with the service I received from Haute Florist! The bouquet I ordered for a friend who’s Mother had just past was limp and of poor quality! When I sent in photos in of the wilting flowers they offered me a £10 voucher for my next purchase! Obviously that wouldn’t have helped my friend and why would I want to spend more money with this company when the flowers were so poor ! They then agreed to send another bouquet to arrive on a particular date! It arrived 2 days late and the flowers were not at there best after being in a box for 2 days ! When I complained Haute Florist would not do anything about it ! I would never use this company again, and I would recommend others to look elsewhere! Their customer service is dreadful !!!!”

Helpful Report

Posted 6 months ago

Thank you so much for your honest review, Mandy. We are truly sorry for your experience with us. We take pride in offering quality products and exceptional customer service, and we are deeply sorry that both of those standards have been let down in this case. We take all feedback very seriously. If you could please send us some photos of the replacement bouquet to enquiries@hauteflorist.co.uk, we can look into this. Best wishes, Rosie

Posted 6 months ago

“The flowers died in 4 days. Too late to tell them of our huge disappointment as they have to be told in 3 days. Delivery and ordering great but shelf life VERY poor. Will not be using again as no refund or resend only a £10 voucher to waste even more money on . NO refund .”

Helpful Report

Posted 6 months ago

Thank you so much for taking the time to share your feedback with us, Joan. We truly appreciate it! We apologise for the poor shelf-life that you experienced with the delivered flowers. We do state on the website that we do need photographic evidence within 3 days of delivery. We would like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 6 months ago

“I paid for next day delivery on Friday for delivery Saturday. Tuesday I’m still waiting for the flowers to be delivered but I am not entitled to a refund until Wednesday. The flowers have been in transit for over 3 days and if they do arrive today will be spoilt/ have the shortest of shelf life. Surprise for a good friend ruined and what a waste of £50. Save yourself the hassle of dealing with this company in the event of an issue - they will do all they can not to take responsibility - and call your local florist.”

Helpful Report

Posted 6 months ago

Thank you so much for your review, Gemma. We appreciate you taking the time to let us know about your experience. We're sorry that the order has not been delivered as requested and we understand if your flowers do arrive late then the surprise for your friend has been ruined. I can see that this has been delivered. If there are any quality issues with the flowers, please send us some photos to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject. Best wishes, Rosie

Posted 6 months ago

“The flowers I ordered said delivered and haven’t been!! I got next day delivery 5 days ago. Disgusting”

Helpful Report

Posted 6 months ago

Thank you Tiffany for taking the time to leave us a review about Haute Florist and for letting us know about your experience. We apologize for the delay with your order and for the dissatisfaction you encountered. I can see that your order has been delivered today. If there are any issues with the quality of the flowers due to this delay, please could you forward us some photos to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject? Best wishes, Katie

Posted 6 months ago

“I ordered a large Rome bouquet of flowers what I got was not a large bouquet more like a standard size I contacted customer service as I was not happy paying £55 for a standard bunch I sent them the picture of what I got and still they have not sorted my issue out below is my bouquet and I’ve also put a picture of the medium size bouquet that is on their website, all I will say is don’t pay extra stick to the medium size bouquet.”

Helpful Report

Posted 6 months ago

Thank you so much for taking the time to share your experience with Haute Florist, Carol. We strongly value your feedback and are truly sorry to hear about your disappointing Rome bouquet. We take your concerns seriously and will feed this back to our team. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 6 months ago

“Absolutely do not try this company useless with rude 'simple' customer services never again”

Helpful Report

Posted 6 months ago

Thank you so much for taking the time to share your feedback about Haute Florist. We apologize that our customer service was less than satisfactory and that you had a negative experience. We understand how disappointing that can be. I will feed this back to the appropriate team. Warm regards, Tom

Posted 6 months ago

“Flowers didn't arrive, could be due to the storm in Jersey. No tracking number and no update - frustrating no up date as an expensive purchase with zero communication. It's not how I run my business!”

Helpful Report

Posted 6 months ago

Hello Lisa, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. I can see that this has been delivered. If there are issues with the quality of the flowers, please send us some photos to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject and we can look into this for you. Best wishes, Katie

Posted 6 months ago

Haute Florist is rated 4.7 based on 27,709 reviews