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Haute Florist Reviews

4.7 Rating 27,569 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

4.7

Based on 27,569 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

enquiries@hauteflorist.co.uk

Location:

Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough
Halifax
HX3 5AX

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Haute Florist 5 star review on 17th May 2024

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Haute Florist 5 star review on 15th May 2024

Haute Florist 5 star review on 15th May 2024

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Haute Florist 5 star review on 13th May 2024

Haute Florist 5 star review on 12th May 2024

Milena Szczepanik

3512

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hat Box flowers arrived with 11 of the roses broken stems at the bottom of the delivery box. Contacted Haute to be offered £15 for a £70 purchase, joke. Requested that the send a replacement they said that this was not their policy. Surely if the product is not fit for purpose then a replacement should be offered. Customer service needs to be revised to meet their statements of 100% satisfaction guarantee. This is stated throughout their T&T'c its a shame they don't live by their words.”

Posted 5 months ago

Thank you for taking the time to review Haute Florist and to let us know about your experience. We apologize for your experience with the Hat Box delivery. This is not the standard of quality we try to uphold. We understand your point of view that if the product is not fit for purpose then a replacement should be offered and we take your feedback seriously to ensure we are meeting our 100% satisfaction guarantee. I will pass this feedback on to the appropriate teams. Best wishes, Katie

Posted 5 months ago

“Do not purchase from here - my flowers came a day late and my white roses were brown. I emailed them along with photographic evidence and they gave me terrible customer service and offered no compensation apart from a £10 credit onto my account - yet after the extremely poor service and poor quality they must be delusional that I would shop here again and therefore refused this insulting offer. I highly advise no one else to shop here unless you want dead flowers for your loved ones funeral which was in my case - the irony. In addition they addressed me by the wrong name, yet having sent numerous emails. This company lacks in every aspect possible and clearly customer service and quality is not a focal point.”

Posted 5 months ago

Thank you for taking the time to share your review of Haute Florist. We are sorry to hear that your flowers arrived a day late and that some of the roses were brown and we do apologise for any upset caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 5 months ago

“Worst possible florists I have ever dealt with. They lie about the flowers, the size and the look and the delivery. I ordered a 65 pounds flower for a friends birthday who was very depressed and lonely and I needed the flowers to arrive on her birthday. They didn’t arrive at all and when I contacted them asking for why, they said sorry we don’t guarantee a delivery date even if it’s for a birthday. The customer service lady was awful she was laughing at me when I was expressing my stress and they basictly stole 60 pounds from me without delivering my flowers and refused to refund it. I would never buy from them”

Posted 5 months ago

Hello, Thank you for taking the time to leave a review. We are very sorry to hear about the experience you have had with our service. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Our customer service team will treat all customers with respect and they deserve to receive the same. I will pass our feedback on, so this can be investigated internally with the relevant team members. Warm regards, Rosie

Posted 5 months ago

“Don’t trust this company. Firstly there was broken stem flowers in the bunch. Secondly the actual bundle looked nothing alike the one they advertised in the picture. Their customer service is also very poor as they kept on asking me for pictures and responding no issues with quality. Could have ordered a much better quality product from somewhere else with the price I paid.”

Posted 5 months ago

Thank you for taking the time to provide your feedback on Haute Florist. We apologize for the broken stems that were included in your order, as well as for the discrepancies between the advertisement and the product you received. We are disappointed that you had a negative experience. I will feed this back to our team. Warm regards, Tom

Posted 5 months ago

“An over reliance on a 3rd party courier company has resulted in expensive flowers being delivered to a building, not a person. Four days later the flowers I ordered are still not with my friend, still lost inside the building, not delivered to a person, but simply left with the rest of the daily post, stationery & mail in some back office, somewhere. Haute in their own defence say they can't control their delivery supplier, it's not their fault and the flowers 'were delivered'. What a waste of money & flowers. Brand fail.”

Posted 5 months ago

Thank you so much for taking the time to share your feedback with us on Haute Florist. We truly appreciate you for being honest and we are so sorry that your experience has been frustrating and unsatisfactory. We take our customer's feedback to heart and want to make sure that we are always providing the best service to our customers. We understand why you are disappointed with our service and this will be raised with our Dispatch Manager. Warm regards, Tom

Posted 5 months ago

“The flowers ordered were a birthday present. Ordered 5 days before. The flowers did not arrive. Unable to contact Haute. Very disappointed.”

Posted 5 months ago

Thank you so much for taking the time to share your experience with us. We apologize that the flowers ordered for your birthday present were not delivered as planned. We understand how frustrating it must have been when you were unable to contact Haute, and we are so sorry for any inconvenience this caused. I can see that your order has been received today.

Posted 5 months ago

“Paid extra for a Sunday delivery Washed their habds and blamed courier when they didn’t arrive on time. Told me to check the fine print. Poor quality flowers with petals falling off the stems on days Refused to refund . Checked reviews and can see many similar stories Stay away from this Company - rubbish !!”

Posted 5 months ago

Thank you for your review of Haute Florist and for taking a moment to let us know about your experience. We apologize that you paid extra for a Sunday delivery that did not yet arrive on time. We strive to ensure each of our customers has the best experience possible and are saddened to hear we failed to provide that for you. It also seems from your review that you were unhappy with the quality of the flowers as well as the refund policy. Thank you for bringing these issues to our attention. I can see that our customer service team are looking into this. Best wishes, Rosie

Posted 5 months ago

“Really disappointed and for the second time I’m sorry to say. Again I have ordered a large bouquet and the recipient received the attached and also advised there were dead flowers. Absolutely gutted as this was for a very senior person in our business and feel utterly embarrassed as I did on my first order that was placed for another member of the team. Gorgeous bouquets designs on the website but sad to say I won’t be using their service again.”

Posted 5 months ago

Thanks so much for taking the time to share your experience. We apologize for the disappointments you've experienced with us, and we would really like to make things up to you. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number in the subject line? Best wishes, Katie

Posted 5 months ago

“Even though clearly asked for delivery on the 22/11/23 for my niece’s 50th birthday, has not arrived. Giving me that they will have to wait 3 days and then I can only get delivery charge back. Shocking for one if you see an address for delivery in Jersey don’t accept it an communicate with the customer because you had my details.”

Posted 5 months ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Tom

Posted 5 months ago

“I am so very disappointed in the flowers received today. Barely resemble the imaging shown on the website and a medium size bouquet for £50. I've bought better flowers from my local supermarket for half the money. First and last time I will be ordering from Haute florist.”

Posted 5 months ago

Thank you for your feedback and for taking the time to share your experience with us. We apologize for the disappointment and understand that the bouquet did not match the impression on the website and that the value of the bouquet did not meet expectations. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 5 months ago

“Received flowers as a gift from a neighbour and they are the worst quality flowers. Discoloured and withered at the edges of the roses. They arrived today and I’m very disappointed. Having contacted the company for a replacement of fresh flowers they said this wasn’t possible and offered me credit £15. I would give them any further business so advised them to keep the credit Shocking”

Posted 5 months ago

Dear Carole, Thank you so much for taking the time to share your feedback regarding the quality of the flowers purchased from us at Haute Florist. We are deeply sorry about the discoloured and withered roses and the associated disappointment they have caused you. From the photos provided, we are unable to see any evident quality issues. I am very sorry for any disappointment caused by the outcome of this. Again, we are so sorry and thank you for your feedback that will help us in the future. Sincerely, Katie

Posted 5 months ago

“I ordered my product at 6am, 16 hours before the next day cut off they failed to dispatch them to the courier until the next afternoon so they did not arrive for my anniversary and have been extremely unhelpful with customer service, next day deliver is plastered all over the front page, when you order flowers they are always for a specific day, avoid using”

Posted 5 months ago

Thank you, Kingsley, for taking the time to share your experience with Haute Florist. We apologize sincerely that your order was not dispatched to the courier when you expected and was not delivered in time for your anniversary. We understand how disappointing that is and appreciate you bringing this to our attention. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 5 months ago

“Having received this beautiful bouquet of flowers, beautifully wrapped. They didn't even last a day before the flowers started to die. Very disappointed with customer services especially when dated photos can be provided. What a waste of money will not buy from here again”

Posted 5 months ago

Thank you, Caroline, for taking the time to provide feedback surrounding your experience with Haute Florist. We truly appreciate your support and understand how greatly this experience differs from what's expected when purchasing from us. It's certainly not the quality we strive to achieve and we apologize for the disappointment you feel. I have contacted you via email. Best wishes, Ellie

Posted 5 months ago

“Absolutely appalling! Please do not waste your money! I bought a medium bouquet for my Mother's 80th birthday. When they arrived some flowers were already brown, wilting and nothing like the picture advertised. Haute refund process is non existent, they have refused to refund me. It was devasting and really spoilt what should have been a lovely surprise and gift. I would like to give it a zero if I could. I do really urge to anyone to shop elsewhere and not use this company. I will be taking this matter further. PLEASE DO NOT BUY FROM THEM.”

Posted 5 months ago

Thank you so much, Clare, for taking the time to provide us with your feedback. We apologize sincerely for the experience you had when sending a bouquet to your mother. We understand how devastating it must have been for you and we regret that we were unable to provide the surprise and gift you had anticipated. We aim to provide all our customers with the highest level of service and are deeply sorry that we failed you. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 5 months ago

“Flowers arrived a day late despite paying extra for a Sunday delivery . Flowers were wilted and not the standard I would expect and nothing like the photo The chat line told me as per their terms and conditions that I apparently accepted when I ordered they could only aim for the delivery date I paid for . Not impressed, would not recommend”

Posted 5 months ago

Thank you, Julia, for taking the time to provide us with your feedback regarding your experience with Haute Florist. We sincerely apologize that your flowers arrived a day late despite paying extra for a Sunday delivery. We understand that the flowers wilted, being of a lesser quality than you expected, and did not resemble the photo. We are sorry for the dissatisfaction. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 5 months ago

“Will never use again. Booked and paid for next day delivery. Confirmation email received. Flowers never arrived. The following day, so now 1 day late, the flowers arrive. No apology from customer services, instead a very terse email from Hannah H pointing out that they do not guarantee next day delivery, there is no contractual arrangement in place, and no refunds. Possibly the worst engagement from customer services I have ever received, all under the banner of Prestige Gifting. Use at your own risk, and do not use if you are relying on next day delivery.”

Posted 5 months ago

Thank you very much for taking the time to write this review to us. We are very sorry to hear that your order did not turn up on time and that our customer service was not up to your standards. We apologize for the inconvenience. Our customer service team has contacted you via email. Best wishes, Rosie

Posted 5 months ago

“Over priced for what they actually send. Be careful when ordering bigger bouquets as they will just palm you off with the smallest and claim quality control have checked this and everything is fine. Offering a voucher when the order is wrong does not make sense to me because that is not going to help me when I won’t use the site again.”

Posted 6 months ago

Thank you so much for taking the time to review your experience with Haute Florist, Natasha. We're sorry to hear that the bouquet was not what you had expected and that you found it overpriced. We understand how frustrating it is to not receive what was expected. I have contacted you via email to hopefully resolve this. Best wishes, Ellie

Posted 6 months ago

“Dont buy anything from these people I placed a review on this site two days ago warning people I gave one star and detailed the poor mean bouquet that was nothing like the picture advertised and not a large version despite me paying 10 pounds extra. This review was altered by someone named Tom Instead of one star there is now two and the wording has been altered. I believe they are putting positive reviews on this site themselves and are running a scam I would have given no stars if possible I am reporting to Halifax Trading standards and Rip off Britain on BBC for starters”

Posted 6 months ago

Thank you so much for taking the time to review Haute Florist and for sharing your negative experience. I am sorry for what happened and want to assure you that we take such feedback very seriously. We are sorry that the bouquet you received was not as advertised and that it did not live up to your expectations. I can confirm that there is no way of us being able to amend the rating or the review itself on your side, as advised by our colleagues. Best wishes, Katie

Posted 6 months ago

“Poor quality, don’t last. Absolute waste of money”

Posted 6 months ago

Thank you for sharing your feedback regarding Haute Florist. We appreciate that you took the time to provide us with this information and we are sorry for the problems you encountered. We understand you weren't happy with the quality of the flowers and that they didn't last. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 6 months ago

“Really disappointing bunch of flowers. I received these from my husband for my birthday and by day two all the white flowers had wilted and died and all but two roses had also wilted. Such a disappointing bouquet considering the price. Spoke to customer service who brushed us off and told us that that was the expected quality and that we hadn’t followed the care guidelines, even though we did. Do not buy and definitely wouldn’t recommend!!”

Posted 6 months ago

Thank you for taking the time to share your experience with Haute Florist, Sarah. I am very sorry for the disappointment this bouquet gave you on your special day. I do apologise for any disappointment caused while contacting our customer service team and for the outcome of this. Warm regards, Rosie

Posted 6 months ago

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Haute Florist is rated 4.7 based on 27,569 reviews