Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

“Bought the bouquet of lillies for a friend as a thankyou gift, and she was delighted to receive them. But the double flowering buds didn't open and after 3 days just turned brown the buds didn't open and some of the buds fell off. I could tell my friend was so disappointed, I felt awful for how the flowers turned out.”

Helpful Report

Posted 11 months ago

Dear Wendy, thank you so much for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate your honesty and value your input as it helps us improve our services. We are sincerely sorry to hear about the disappointment your friend experienced with the bouquet of lilies. We understand how important it is for the flowers to be fresh, vibrant, and long-lasting, and we apologise for any inconvenience caused by the buds not opening and turning brown after only three days. We can only imagine how disheartening it must have been for both you and your friend. Please accept our deepest apologies for this situation. We genuinely want to make things right and ensure your trust in us is restored. I have responded to your email. Best wishes, Ellie

Posted 11 months ago

“Not as shown in photo! Very expensive and a lot of dead flowers on arrival. Partner was less than impressed”

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Posted 11 months ago

Dear Mark, thank you so much for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate your honesty and value your opinion. We sincerely apologise for the inconvenience caused by the flowers not being as shown in the photo and for the presence of dead flowers upon arrival. We understand how disappointing this must have been for you and your partner. We strive to deliver the highest quality floral arrangements and it is disheartening to hear that we fell short of your expectations. We take this matter seriously and would like to rectify the situation to ensure your complete satisfaction. I can see that our customer service team is awaiting your reply to look into this further. Best wishes, Katie

Posted 11 months ago

“AWFUL, AVOID. I ordered sunflowers, the picture below is what I was sent. They then arranged to deliver the correct flowers the day after, which was never followed through. I have now got a refund for the flowers however they are refusing to refund the delivery as the “service was delivered”. Their customer service is non existent. Will NEVER use this company again.”

Helpful Report

Posted 11 months ago

Dear Summer, thank you so much for taking the time to provide feedback about your experience with Haute Florist. We sincerely appreciate your honesty and letting us know about the issues you encountered. We deeply apologise for the inconvenience you faced regarding the incorrect delivery and the failure to deliver the corrected flowers as promised. This is certainly not the level of service we aim to provide, and we understand how frustrating this must have been for you. We are glad to hear that you have received a refund for the flowers. However, we completely understand your disappointment regarding the refusal to refund the delivery charge. I can see that this has since been actioned. Warm regards, Rosie

Posted 11 months ago

“Awful quality of a bouquet that cost £70 over half the flowers didn’t last 2 days.”

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Posted 11 months ago

Dear Stephen, Thank you so much for taking the time to share your experience with us at Haute Florist. We truly appreciate your feedback and want to extend our sincerest apologies for the issues you encountered with the quality of the bouquet you purchased. It is disheartening to hear that over half of the flowers did not last even two days. We strive to provide the highest quality products and exceptional service to our customers, and we are truly sorry that we fell short of your expectations on this occasion. We genuinely value your input and would love to understand more about your experience in order to make things right. If not done already, please could you contact us at enquiries@hauteflorist.co.uk with your order number and ‘REVIEW’ in the subject line? Warm regards, Ellie

Posted 11 months ago

“HORRIBLE CUSTOMER SERVICE. Ordered next day flowers for a special occasion. Flowers were delivered 3 days later when the person who was to receive it was not even in that location anymore, making it look like I forgot the date. Asked for a refund and I was told Haute does not guarantee delivery date, although they offer NEXT DAY DELIVERY. Will never order again.”

Helpful Report

Posted 11 months ago

Hello Mayara, thank you for taking the time to leave a review. We are so sorry to hear that your order was not delivered on your chosen date and missed this special occasion. We apologize for the shipping issue you encountered with the delay of the Royal Mail couriers. We would have wanted your flower order to reach you within the expected timeline. We will look into this matter and make sure it does not affect our customers in the future. Kind regards, Tom.

Posted 11 months ago

“The flowers lasted a day”

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Posted 11 months ago

Dear Mr Singh, Thank you sincerely for taking the time to share your valuable feedback regarding your recent experience with Haute Florist. We truly appreciate customers like yourself who take the initiative to let us know about their concerns. We would like to extend our sincerest apologies for the disappointment you encountered when the flowers you received lasted only one day. We understand how disheartening and inconveniencing this must have been for you. Please know that this is not the level of quality or service we aim to provide, and we regret any inconvenience caused. I have located your order and contacted you via email. Best wishes, Ellie

Posted 11 months ago

“I placed an order on 15.05.2024 for flowers to be delivered to my sister for her 33rd birthday. The flowers were supposed to be a special surprise and were promised to be delivered on the 16.05.2024. Today, 17.05.2024. However, as of now, she has still not received them, and there has been no communication from your delivery team. I paid £80 for this service, expecting timely and fresh delivery. Unfortunately, not only has the surprise been ruined, but I am also concerned that the flowers, when they eventually arrive, will be in poor condition, which completely defeats the purpose of this gift. This experience has been extremely disappointing and upsetting. I expected a reliable and professional service, and this has not been the case. Your failure to communicate and deliver as promised is unacceptable and has ruined what was meant to be a special moment for my sister.”

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Posted 11 months ago

Hello Yuliya, Thank you for taking the time to leave a review. I'm truly sorry to hear about your disappointing experience. It's understandable that you expected timely delivery and fresh flowers for such an important occasion, and I apologise for any inconvenience and frustration this has caused you and your sister. I have checked the tracking on your order and can see that delivery was attempted on the 16th as requested. However, there was no answer. Delivery was attempted the following day and was successful. Best wishes, Rosie

Posted 11 months ago

“Flowers arrived dead after 3 days in transit”

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Posted 11 months ago

Hello Michelle, thank you for your review. I'm truly sorry to hear about the condition your flowers arrived in. This is definitely not the experience we aim to provide. We understand the disappointment and inconvenience this must have caused. Please reach out to our customer support team with your order details and photos of the flowers so we can investigate and make this right for you. Kind regards, Tom.

Posted 11 months ago

“Purchased a medium bunch of ‘luxury’ peonies. They arrived today and despite the product description confirming these flowers would ‘arrive in bud’, 4 of the 9 stems were fully open (and 4 hours after delivery have started to wilt). To make matters worse the foliage which accompanied the stems was sparse and some of it broken. Whilst the customer service was prompt, Hautes own florist argued nothing was wrong, though they did offer a meagre £5 off. This is a real shame - first issue I’ve had with Haute but due to their own florist manager confirming they didn’t notice any visible quality issues (there clearly were), this does not fill me with confidence in their product and I won’t be using again. Luckily I managed to pick up 10 stems from my local M&S for half the price to ensure my wife got nice peonies for her gift.”

Helpful Report

Posted 11 months ago

Hello, thank you for taking the time to leave a review. We are very sorry to hear that some of your arrangements have arrived in a poor condition. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. Our team have been informed of these problems with your flowers, as this is definitely not representative of our usual high standard. We will of course be looking into why these problems have occurred so that we can make sure it does not happen with future arrangements. We would also like to apologise for any disappointment caused by the outcome of this. We will feed this back to the relevant departments. Kind regards, Tom.

Posted 11 months ago

“Highly unreliable florists, very disappointed. Do not order flowers from this place under ANY circumstances. I should have "listened" to the reviews that said how BAD they are, don't make the same mistake I did. The flowers were wilted when they were delivered. We let them know IMMEDIATELY and sent the necessary photos. Their answer to us was that they cannot see that the flowers are wilted with rotten leaves. All the flowers were dead two days later. DO NOT USE THEM.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback regarding your experience with Haute Florist. We truly appreciate customers like you who take the time to let us know about their experience. We want to sincerely apologise for the disappointment and frustration that you encountered with your recent order. It is disheartening to hear about the wilted flowers and the lack of assistance you received when reaching out to us. This is not the level of service we strive to provide to our valued customers. Once again, we apologise for any inconvenience caused. Best regards, Haute Florist

Posted 1 year ago

“Bouquet on website did not represent the flowers received at all. I ordered a large bouquet and received a pitiful size so small, it fitted in a mug & drab in colour. Extremely false advertising. Another gripe - Why are the 'honest' reviews on your website all positive but the Google reviews blast your company??”

Helpful Report

Posted 1 year ago

Dear Tina, Thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with Haute Florist. We truly appreciate your honesty and willingness to share your concerns. Firstly, we would like to apologise for the disappointment you faced upon receiving a bouquet that did not live up to your expectations. We understand how frustrating it can be when the actual product does not match the representation on our website. Please be assured that we take this issue seriously, and we will look into improving our website's accuracy to avoid any discrepancies in the future. If not done already, please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 1 year ago

“Very disappointed. Ordered flowers beginning of the week for Sundays delivery (as it is European Mother’s Day). On Saturday I’ve got an email that my flowers are now with Royal Mail and will be delivered on Tuesday. So the flowers were sitting at the post office from Saturday to Tuesday. On Tuesday they finally been delivered. Looking really tired, some even had to be thrown out. I was trying to get in contact with the company, but I just got a ticket back saying that someone will get in touch with me but no one did. If you can’t deliver on Sunday make it as unavailable day on your website.”

Helpful Report

Posted 1 year ago

Hello Viktorija, Thank you for your review. I'm sorry to hear about your experience with the delayed delivery and the condition of the flowers upon arrival. It's disappointing when a special occasion like Mother's Day isn't met with the timely and fresh delivery you were hoping for. If this has not been resolved, please could you contact us at enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Ellie

Posted 1 year ago

“I don’t recommend anyone to buy from here. Not a very happy customer. what you see in pics looks amazing and what you actually gets is not that good plus very expensive. Those flowers are £5 from superstores and I paid £39.99 they Did not look great at all.”

Helpful Report

Posted 1 year ago

Dear Sohanjeet, thank you so much for taking the time to provide us with your valuable feedback regarding your experience with Haute Florist. We truly appreciate your honesty and taking the initiative to share your thoughts. We are sincerely sorry to hear that you did not have a positive experience with us and that the flowers you received did not meet your expectations. We understand how important it is for the actual product to resemble the images provided, and we apologise for any discrepancies you may have encountered. Please could you forward us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this? Best wishes, Katie

Posted 1 year ago

“I have joined their monthly flower subscription service for flowers. It’s supposed to give you a 30% discount on their retail bouquet- at a cost of £30 - adding the 30% I should have received a bouquet in the region of £40 - £42. What I have received was very disappointing- 3 pink roses, 3 yellow carnation and 2 red lilly types with some green. I have called the company asked for a return and refund which was denied on the basis that their “quality manager” looked at the pictures and found nothing faulty. Considering they go on about a 100% customer satisfaction I was surprised that after a whole day of emailing back and forth no agreement could be found. In fact their customer care does not even involve the ability to talk to a manager. Apparently they don’t talk to customers. I have now handed the matter to my payment provider to get my money back.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I'm truly sorry to hear about your disappointing experience with our subscription service. It's disheartening to hear that the bouquet you received did not meet your expectations, especially considering the promise of quality and customer satisfaction that we strive to uphold. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 year ago

“The flowers I ordered for my aunt’s 80th birthday arrived a day late. When I complained about the delay I received a convulted response as to why delivery is not guaranteed for a specific date - this is not acceptable for a floral delivery company. After sending numerous messages and requesting the delivery is refunded to my credit card - I have been told this has been refunded to my account. This is pointless as I will mot be placing a delivery woth Haute again.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide us with your feedback on your recent experience with Haute Florist. We sincerely appreciate your honesty and letting us know about the issues you encountered. We deeply apologise for the delay in the delivery of the flowers for your aunt's 80th birthday. We understand how important it is to have a timely delivery, especially for such special occasions. I can confirm this delivery charge was refunded to the original payment method. Warm regards, Tom

Posted 1 year ago

“Placed a delivery for 1st May paid for delivery before 1300hrs. Not received any tracking details. No answer when I call. Have tried 3 times. Very disappointed with the services. I am hoping that my email will be answered, if not I shall be requesting a refund. A lovely surprise for my daughter's special birthday will be ruined if it does not arrive this morning.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave a review. We are so sorry to hear that you did not receive the tracking details. This is usually sent automatically from our courier. I will raise this with our Dispatch Manager. I have located your order and can see that this was delivered just be 12:00 pm today as requested. Best wishes, Rosie

Posted 1 year ago

“PLEASE READ: The company does not guarantee next day delivery- it is purely a marketing slogan. I paid additional to secure what I thought was next day delivery but soon received a Royal Mail notice saying the parcel would not be delivered on time (despite me paying). As the company uses a third party they have no control over when it arrives. It's worth noting that their customer service team also claim that Scotland and Northern Ireland are 'far to reach' places where delivery times can vary- presumably so they can have an excuse if things don't arrive on time. I have contacted the company for a refund and apology and they have refused. I have now been left paying for another company to deliver flowers on time. While we wait for days old flowers to arrive late. It's embarrassing. Please do not waste your money- shop somewhere else.”

Helpful Report

Posted 1 year ago

Dear Euan, thank you so much for taking the time to provide us with your valuable feedback regarding your experience with Haute Florist. We sincerely appreciate hearing from our customers and apologise for any inconvenience this may have caused you. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am again very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 1 year ago

“Arrived 8 days late. Flowers were dead. Poor customer service. Refused to give me a refund. Shocking company. Avoid at all costs.”

Helpful Report

Posted 1 year ago

Dear Jeanette, Thank you so much for taking the time to provide your feedback on your experience with Haute Florist. We truly appreciate your honesty and value your thoughts. We would like to sincerely apologise for the issues you encountered, including the late delivery, the quality of the flowers, and the poor customer service you received. We understand how frustrating this must have been for you, and we deeply regret any inconvenience caused. At Haute Florist, we strive to provide the highest standards of service, and we are genuinely sorry that we fell short of your expectations. I can see from the tracking on the order that this was delivered on the correct date. Our customer service team has responded to your email this morning advising the above and is awaiting your reply. Best wishes, Katie

Posted 1 year ago

“Flowers didn't last 2 days. Contacted them directly, submitted pictorial evidence but they tell me there is nothing they can do. Poor customer service and I won't be using them again and will be telling friends not to use them.”

Helpful Report

Posted 1 year ago

Dear Donna, thank you so much for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate your honest review and valuable input regarding the flowers not lasting as expected. We apologise for any inconvenience caused. We understand your frustration in not receiving the desired resolution even after contacting us directly and providing evidence. We are genuinely sorry for the disappointment you have faced and for the poor customer service you encountered. This is not the level of service we aim to provide to our customers. Your feedback is extremely important to us, as it helps us improve our services and ensure customer satisfaction. I have contacted you via email. Best wishes, Ellie

Posted 1 year ago

“SHOCKING CUSTOMER SERVICE. DID NOT DELIVER!! Did not deliver the flowers and card to my daughter as they had decided they needed to check the address despite it being correct and then later admitting this. The email to check the address came from an unknown company name. My daughter did not receive her gift and she was having a very difficult time and alone and away from her family and friends. This company offered no apology or compensation and merely offers to cancel the order or deliver late. I will NEVER use them again. Zero care or consideration. Disgraceful service. DO NOT BUY FROM THIS COMPANY!!!!!”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback regarding your recent experience with Haute Florist. We truly appreciate your honesty and willingness to bring these issues to our attention. We would like to sincerely apologise for the inconvenience and disappointment you and your daughter have experienced. Regrettably, the flowers and card were not delivered as expected, despite the correct address provided. We understand how important it was for your daughter, especially during a difficult time. Warm regards, Rosie

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist Reviews