Worst experience of gifting flowers to a friend I have ever had. Very poor service. Chose Haute because the images showcased beautiful arrangements that suited the recipient over a local florist- I will never make this mistake again and urge to think twice before using Haute, especially if buying for others to bring joy. I collected money from colleagues to celebrate for a friend who had had a lengthy and difficult house move. I was entrusted to choose wisely and unfortunately I did not. I had ordered a next day Roma bouquet with an upgrade to a medium to match the image and it’s presentation. Granted, speedy delivery service but with no longevity as several of the flowers were brown on the end and their leaves wilted on arrival. The image showed a lot more volume of flowers than what arrived. My friend whatsapped to say Thankyou in a work colleagues group and I was privately sent messages of disappointment having spent £59 on the order with an addition of a vase - it looked cheap and was of disappointment to the people who had added to the collection. Having explained the above to customer services they acknowledged there had been an issue with their quality control and offered me a £15 coupon to spent with Haute which I declined because it would leave the recipient without a bouquet we intended for her. They replied offering a £15 refund which I declined also as it would still leave the recipient without the intended gift - all responses felt automated whether or not a human had written them it felt like personal circumstances were not considered and after declining a partial refund I suggested I would accept a full refund or a full new bouquet to the standard of the photo displayed and was given a passive aggressive response of - if you are unhappy you can take it further with your card company but please be aware we have the right to dispute the claim” very disappointed recipient, very disappointed team of colleagues and personally I am very upset I trusted you with my order intended to bring joy to my friend.