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Haute Florist Reviews

4.7 Rating 27,807 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

4.7

Based on 27,807 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

enquiries@hauteflorist.co.uk

Location:

Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough
Halifax
HX3 5AX

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Haute Florist 5 star review on 14th June 2024

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Haute Florist 5 star review on 10th June 2024

Sarah-Jayne Gratton

Haute Florist 5 star review on 9th June 2024

Haute Florist 5 star review on 8th June 2024

Haute Florist 5 star review on 8th June 2024

Haute Florist 5 star review on 8th June 2024

Haute Florist 5 star review on 8th June 2024

11

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Will never use again. Booked and paid for next day delivery. Confirmation email received. Flowers never arrived. The following day, so now 1 day late, the flowers arrive. No apology from customer services, instead a very terse email from Hannah H pointing out that they do not guarantee next day delivery, there is no contractual arrangement in place, and no refunds. Possibly the worst engagement from customer services I have ever received, all under the banner of Prestige Gifting. Use at your own risk, and do not use if you are relying on next day delivery.”

Posted 6 months ago

Thank you very much for taking the time to write this review to us. We are very sorry to hear that your order did not turn up on time and that our customer service was not up to your standards. We apologize for the inconvenience. Our customer service team has contacted you via email. Best wishes, Rosie

Posted 6 months ago

“Over priced for what they actually send. Be careful when ordering bigger bouquets as they will just palm you off with the smallest and claim quality control have checked this and everything is fine. Offering a voucher when the order is wrong does not make sense to me because that is not going to help me when I won’t use the site again.”

Posted 6 months ago

Thank you so much for taking the time to review your experience with Haute Florist, Natasha. We're sorry to hear that the bouquet was not what you had expected and that you found it overpriced. We understand how frustrating it is to not receive what was expected. I have contacted you via email to hopefully resolve this. Best wishes, Ellie

Posted 6 months ago

“Dont buy anything from these people I placed a review on this site two days ago warning people I gave one star and detailed the poor mean bouquet that was nothing like the picture advertised and not a large version despite me paying 10 pounds extra. This review was altered by someone named Tom Instead of one star there is now two and the wording has been altered. I believe they are putting positive reviews on this site themselves and are running a scam I would have given no stars if possible I am reporting to Halifax Trading standards and Rip off Britain on BBC for starters”

Posted 7 months ago

Thank you so much for taking the time to review Haute Florist and for sharing your negative experience. I am sorry for what happened and want to assure you that we take such feedback very seriously. We are sorry that the bouquet you received was not as advertised and that it did not live up to your expectations. I can confirm that there is no way of us being able to amend the rating or the review itself on your side, as advised by our colleagues. Best wishes, Katie

Posted 6 months ago

“Poor quality, don’t last. Absolute waste of money”

Posted 7 months ago

Thank you for sharing your feedback regarding Haute Florist. We appreciate that you took the time to provide us with this information and we are sorry for the problems you encountered. We understand you weren't happy with the quality of the flowers and that they didn't last. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 7 months ago

“Really disappointing bunch of flowers. I received these from my husband for my birthday and by day two all the white flowers had wilted and died and all but two roses had also wilted. Such a disappointing bouquet considering the price. Spoke to customer service who brushed us off and told us that that was the expected quality and that we hadn’t followed the care guidelines, even though we did. Do not buy and definitely wouldn’t recommend!!”

Posted 7 months ago

Thank you for taking the time to share your experience with Haute Florist, Sarah. I am very sorry for the disappointment this bouquet gave you on your special day. I do apologise for any disappointment caused while contacting our customer service team and for the outcome of this. Warm regards, Rosie

Posted 7 months ago

“Advertise next day delivery if ordered before 10pm but fail to make it clear when completing the order and in confirmation emails that the date selected won’t be met. Of course this is hidden away in Terms and Conditions knowing full well most people don’t have time to read these and meaning less people drop out of the process than would do if this information was more prominent when placing orders (for example when the delivery address is known - there’s no message to explain ‘actually we can’t do next day delivery to this address’). Consequently flowers arrived a day late. When I queried this all I got was ‘well it’s in the T’s & C’s’ I won’t be using them again”

Posted 7 months ago

Hello Sharon, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 7 months ago

“The flowers died after 4 days. Only accept complaints for 3 days . Very disappointing for the receiver and me. No refund or reimbursement only a voucher so I can spend more money with them for duff flowers. Will not use again. Wish I had read the reviews before ordering. NO refund.”

Posted 7 months ago

Thank you for taking the time to share your feedback about Haute Florist, Joan. We're sorry to hear that the flowers did not last as long as you expected them to and that you were not fully satisfied with the voucher. We understand your disappointment and would like to know how we can make things better for you. I can see that you are in contact with our customer service team. We hope that this can be resolved. Best wishes, Katie

Posted 7 months ago

“I have been extremely disappointed with the service I received from Haute Florist! The bouquet I ordered for a friend who’s Mother had just past was limp and of poor quality! When I sent in photos in of the wilting flowers they offered me a £10 voucher for my next purchase! Obviously that wouldn’t have helped my friend and why would I want to spend more money with this company when the flowers were so poor ! They then agreed to send another bouquet to arrive on a particular date! It arrived 2 days late and the flowers were not at there best after being in a box for 2 days ! When I complained Haute Florist would not do anything about it ! I would never use this company again, and I would recommend others to look elsewhere! Their customer service is dreadful !!!!”

Posted 7 months ago

Thank you so much for your honest review, Mandy. We are truly sorry for your experience with us. We take pride in offering quality products and exceptional customer service, and we are deeply sorry that both of those standards have been let down in this case. We take all feedback very seriously. If you could please send us some photos of the replacement bouquet to enquiries@hauteflorist.co.uk, we can look into this. Best wishes, Rosie

Posted 7 months ago

“The flowers died in 4 days. Too late to tell them of our huge disappointment as they have to be told in 3 days. Delivery and ordering great but shelf life VERY poor. Will not be using again as no refund or resend only a £10 voucher to waste even more money on . NO refund .”

Posted 7 months ago

Thank you so much for taking the time to share your feedback with us, Joan. We truly appreciate it! We apologise for the poor shelf-life that you experienced with the delivered flowers. We do state on the website that we do need photographic evidence within 3 days of delivery. We would like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 7 months ago

“I paid for next day delivery on Friday for delivery Saturday. Tuesday I’m still waiting for the flowers to be delivered but I am not entitled to a refund until Wednesday. The flowers have been in transit for over 3 days and if they do arrive today will be spoilt/ have the shortest of shelf life. Surprise for a good friend ruined and what a waste of £50. Save yourself the hassle of dealing with this company in the event of an issue - they will do all they can not to take responsibility - and call your local florist.”

Posted 7 months ago

Thank you so much for your review, Gemma. We appreciate you taking the time to let us know about your experience. We're sorry that the order has not been delivered as requested and we understand if your flowers do arrive late then the surprise for your friend has been ruined. I can see that this has been delivered. If there are any quality issues with the flowers, please send us some photos to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject. Best wishes, Rosie

Posted 7 months ago

“The flowers I ordered said delivered and haven’t been!! I got next day delivery 5 days ago. Disgusting”

Posted 7 months ago

Thank you Tiffany for taking the time to leave us a review about Haute Florist and for letting us know about your experience. We apologize for the delay with your order and for the dissatisfaction you encountered. I can see that your order has been delivered today. If there are any issues with the quality of the flowers due to this delay, please could you forward us some photos to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject? Best wishes, Katie

Posted 7 months ago

“I ordered a large Rome bouquet of flowers what I got was not a large bouquet more like a standard size I contacted customer service as I was not happy paying £55 for a standard bunch I sent them the picture of what I got and still they have not sorted my issue out below is my bouquet and I’ve also put a picture of the medium size bouquet that is on their website, all I will say is don’t pay extra stick to the medium size bouquet.”

Posted 7 months ago

Thank you so much for taking the time to share your experience with Haute Florist, Carol. We strongly value your feedback and are truly sorry to hear about your disappointing Rome bouquet. We take your concerns seriously and will feed this back to our team. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 7 months ago

“Absolutely do not try this company useless with rude 'simple' customer services never again”

Posted 7 months ago

Thank you so much for taking the time to share your feedback about Haute Florist. We apologize that our customer service was less than satisfactory and that you had a negative experience. We understand how disappointing that can be. I will feed this back to the appropriate team. Warm regards, Tom

Posted 7 months ago

“Flowers didn't arrive, could be due to the storm in Jersey. No tracking number and no update - frustrating no up date as an expensive purchase with zero communication. It's not how I run my business!”

Posted 7 months ago

Hello Lisa, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. I can see that this has been delivered. If there are issues with the quality of the flowers, please send us some photos to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject and we can look into this for you. Best wishes, Katie

Posted 7 months ago

“Dreadful company. DO NOT USE THEM. They dont deliver on the date they promise, and then when you complain you get pre-written platitudes. Dreadful useless and outrageous”

Posted 7 months ago

Thank you for taking a moment to let us know about your experience with Haute Florist. We apologize for the delivery date not being met, and we understand how frustrating that can be. We also apologize that you were disappointed with the response received from our customer service team. We understand the importance of delivering on time and we take your feedback seriously. I will raise this with our Dispatch Manager. Warm regards, Tom

Posted 7 months ago

“Scandalous and never received the flowers I paid for! Do not use!!! They used Royal Mail to deliver to someone else’s flat and my daughter didn’t receive flowers for her 21st birthday. When I contacted them they ignored me so I had to phone them to ask where the flowers were. They showed a photo of someone else’s house as evdence of delivery and would not refund me or send the actual flowers I ordered to my daughter - even though they would be a day late . I asked for a manager and was told no one could talk to me and nothing could be done. I ordered these 2 weeks ago to ensure she got them - I live in a different country so was devastated she didn’t receive my gift”

Posted 7 months ago

Thank you so much for taking the time to share your experience, we are so sorry to hear that the flowers didn't make it in time for your daughter's 21st birthday. Our goal is to ensure every customer feels valued and that we have provided the best service possible. We are so sorry that we have let you down in this instance and understand that you were extremely disappointed by what happened. I have located your order and can see that our customer service team is awaiting your reply to investigate this further. Best wishes, Rosie

Posted 7 months ago

“I had horrendous customer service and will not be using this company again. We are out of pocket for the bouquet we bought.”

Posted 7 months ago

Thank you so much for your honest feedback about Haute Florist, Alice. We appreciate you taking the time to let us know about your experience. We are sorry that your customer service wasn't what you expected and that you are now out of pocket for the bouquet you bought. If this has not been resolved, please could you contact us at enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject? Best wishes, Rosie

Posted 7 months ago

“Despite using them once before, the flowers being beautiful and delivery going well, I have been left absolutely flabbergasted at the shocking lack of customer service when using them again for a second - and last - time. Even though they admitted they forgot to send me a tracking link, they blamed me and the recipient (who didn't know they were coming as it was a surprise) for not being in nor rearranging the delivery. Not quite sure how we were supposed to do this as we had no way of contacting their delivery service (which turned out to be Royal Mail) as HF did not send a link and RM did not leave a card! They refused adamantly to issue a full refund. I have had to resort to disputing the cost through my credit card company. Such a shame as I was looking to use this company for my family and business.”

Posted 7 months ago

Thank you so much for letting me know about your experience with Haute Florist, Zoe. I am very sorry to hear that the customer service was not up to your standards. It sounds like there were a few communication issues and we apologize for not being able to resolve the issue to your satisfaction. We really appreciate you taking a moment to provide us with this feedback. If this has not been resolved, please could you contact us at enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject? Best wishes, Katie

Posted 7 months ago

“Didnt honor our delivery date, poor communication when things werent arriving on time, package is now 5 days late so sadly not sure our friends will receive the nice flowers we paid for.”

Posted 7 months ago

Thank you so much for taking the time to share your experience with us at Haute Florist and we apologize that the delivery was not honored. We understand you were not kept appropriately informed. I can see from the tracking that delivery was attempted on your chosen date but there was no one in. We are very sorry that our friends may not receive the nice floral arrangement you paid for. If there are any issues with the quality of the flowers now they have been delivered, please could you send us some photos to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject? Best wishes, Katie

Posted 7 months ago

“terrible...delivered 4 days late flowers dead...no apology or offer of refund let alone sending another bunch for my mothers 80th birthday. Part of the prestige gifting group will never use them again.”

Posted 7 months ago

Thank you so much for taking the time to provide feedback about your experience with Haute Florist! We are truly sorry that the flowers were delivered four days late and that they were already dead. We understand how important it was for you to have the flowers for your mother's 80th birthday and apologize that we weren't able to provide the necessary satisfaction. Unfortunately, without photographic evidence of the bouquet we are unable to advise further as delivery was attempted on the chosen date. Warm regards, Tom

Posted 7 months ago

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Haute Florist is rated 4.7 based on 27,807 reviews