Please avoid this company at all costs and or look at trust pilot. The customer service is appalling when dealing with late deliveries and I am still waiting for someone to contact me 5 days after a non delivery - staff are rude and dismissive and hide behind complicated explanations on terms and conditions and then they ignore emails. This is the worst experience of customer service I have ever experienced. This is not a luxury brand they advertise to be and complaints on quality of flowers and how they deal with late items breaches all trading standards. They will not refund or replace any missing orders and they ignore your mails and complaints as a strategy to avoid refunds or replacements . I hate to write bad reviews but felt compelled to do so after my own experience and also now after looking at trust pilot. This company has no integrity or customer service standards.