Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

“This was by far the most terrible service I have ever encountered! I ordered flowers for a special day for my friend on her birthday! The website indicates next-day delivery service, which I opted for. Please note that I placed the order at 9 am for next-day delivery. However, the flowers were not delivered, and no one warned me that there would be no delivery. The day was ruined, the surprise was ruined. When I called customer service, I was offered to have the flowers delivered the next day, which is simply absurd! And they refused to refund my money! I was left without money and without flowers for my friend. This experience brought me immense disappointment and negative emotions. Not only were my feelings disregarded, but the promise of service was violated without any notification or explanation. Such treatment of customers is unacceptable for a service, especially in moments like birthdays or other special occasions when customers rely on the reliability and timeliness of the service. I am deeply disappointed by this experience and cannot recommend this service to anyone. The loss of trust in the company cannot be understated, and I will avoid doing business with them in the future.”

Helpful Report

Posted 1 year ago

Hello Vicotria, Thank you for taking the time to leave a review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We are sorry to hear that you did not receive the tracking details. This is usually sent automatically from our courier. I will raise this with our Dispatch Manager. We understand how important it is to have gifts delivered on time, especially for special occasions, and we are committed to ensuring that this does not happen again in the future. Kind regards, Tom.

Posted 1 year ago

“Who orders exactly 3 same bouquets of flowers with the exact words addressed to the same recipient within a space of 5minutes? After my 2nd attempt of making payment for flowers using Clearpay on your website I received a message saying transaction had failed on both occasions. In the end I paid the full amount using my direct debit. Contacted your customer services and they claim to have no records of my payment to me after sending them proof of the “failed payment” message that had popped up on your website. Surprisingly you have confirmed with ClearPay that all the 3 bouquets of flowers were delivered. When a payment transaction fails the natural thing to do is to try again. It’s sickening to think that if I had tried to process payment for the same order 20 times then 20 orders of flowers would have been created and delivered. The failed payment message is very misleading and as a user experience analyst I will be taking this matter further and will help at least one person from going through this horrible experience.”

Helpful Report

Posted 1 year ago

Hello Mirriam, Thank you for your review. We are very sorry to hear about the issues you have been experiencing whilst on our website. If you do have any issues in the future, please do not hesitate to contact us and a member of our Customer Support department would be happy to help. We are very sorry that we were unable to cancel your order on this occasion and for any disappointment or inconvenience caused. Kind regards, Tom.

Posted 1 year ago

“Extremely poor service. Ordered flowers for my friends birthday seven weeks in advance. Day before birthday received an email saying that product is not available. Called customer service, was offered an alternative choice, was promised that flowers will be delivered next day. On the day, received an email from DPD saying that flowers will be delivered within 1-2 working days. Complete letdown. Poor customer service, not expecting responsibility. Spoken to Thomas, who was rude, not listening and talking over. The worst customer service experience I ever had.”

Helpful Report

Posted 1 year ago

Hello, thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. We are incredibly sorry for any disappointment caused while contacting our customer support team on this occasion. This certainly isn't our intention! Kind regards, Tom.

Posted 1 year ago

“Flowers arrived okay, but half were dead within 5 days. Emailed Haute to complain, and they said I needed to have provided a photo taken within 24 hours of delivery and provided photos to them within 3 days. The flowers weren't dead in the first 24 hours, and so this is an impossible ask! After much back & forth over email (even after offering a £15 voucher) they've decided that the flowers were absolutely fine, and told me to take it up with my credit card company! Well done Haute Florist for your dismissive approach, substandard flowers and belligerent attitude. You must be very happy with yourselves.”

Helpful Report

Posted 1 year ago

Hello Richard, Thank you for your email. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. We would also like to apologise for any disappointment caused by the outcome of this. We will feed this back to the relevant departments. Kind regards, Tom.

Posted 1 year ago

“The £40 bunch of flowers delivered yesterday was a quarter of the size of the picture. I would not use this site again. Very misleading.”

Helpful Report

Posted 1 year ago

Hello, thank you for your review. It is upsetting to hear that you were unsatisfied with the number of blooms in your bouquet. I am very sorry to hear that you felt that the flowers did not resemble the images online and I do apologise for any upset this has caused. Kind regards, Tom.

Posted 1 year ago

“Shocking service. Half of the bouquet was dead on arrival. Reported it instantly, and told someone would come back to me. No one responded until I followed up at which point I was told I had to report this within 3 days which had lapsed. Fortunately I had proof of reporting this initially. Shocking company. Shocking service. Shocking flowers. Avoid at all costs”

Helpful Report

Posted 1 year ago

Hello Kain, thank you for taking the time to leave a review. We are very sorry to hear that some of your arrangements have arrived in a poor condition. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. I am very sorry to hear how disappointing this has been for you. Kind regards, Tom.

Posted 1 year ago

“Having spent around £70 on flowers for Valentine’s Day, the most pathetic bouquet arrived with the roses wilting and some of the orchids already browning. I was most disappointed. I sent them pictures immediately and their response was for me to send pictures from all angles. Terrible flowers, not cheap and poor customer service …. Avoid using this company … there are so many other alternatives around”

Helpful Report

Posted 1 year ago

Hello Sanjeev, thank you for taking the time to leave a review. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear. Kind regards. Tom.

Posted 1 year ago

“Very disappointing valentines flowers, small bouquet even though ordered a large, poor flowers looked nothing like picture, few roses and unopened Lilly’s, which after 4 days now roses completely wilted and Lilly’s still unopened. Total waste of money. No help from customer service either. Wouldn’t use again.”

Helpful Report

Posted 1 year ago

Hello, thank you for your review. We are so sorry to hear about the quality and size issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. We would also like to apologise for any disappointment caused by the outcome of this. We will feed this back to the relevant departments. Kind regards, Tom.

Posted 1 year ago

“Flowers were half dead. Never use you again.”

Helpful Report

Posted 1 year ago

Hello Jon, thank you for your review. We are very sorry to hear that some of your arrangements have arrived in a poor condition. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. Our team have been informed of these problems with your flowers, as this is definitely not representative of our usual high standard. We will of course be looking into why these problems have occurred so that we can make sure it does not happen with future arrangements. Kind regards, Tom.

Posted 1 year ago

“I’m a little disappointed with the quality of the product, the roses I bought arrived and were dry and dying. Also I ordered an add on which was a Haute scented candle and it wasn’t included in the delivery. All in all it was a pretty poor show especially for a valentines gift that was intended to wow.”

Helpful Report

Posted 1 year ago

Hello Tom, thank you for your review. I would like to extend my sincerest apologies for the disappointment caused by the missing Haute candle. However, we understand that accidents can occur during the shipping process. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Tom.

Posted 1 year ago

“I would give you no stars, the flowers I ordered for valentines came a day later, not really any point in havi no them then and there was no contact at all from you to say where they were and how long it would be. I wrote feedback and want a refund and have heard nothing back.”

Helpful Report

Posted 1 year ago

Hello Thomas, thank you for taking the time to leave a review. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. We understand how important it is to have gifts delivered on time, especially for special occasions, and we are committed to ensuring that this does not happen again in the future. Kind regards, Tom.

Posted 1 year ago

“Whenever I’ve used Haute, it’s been great. On time and beautifully arranged. This time was very disappointing - the flowers were delivered a day late (were for a special Birthday so that was especially disappointing) and were supposed to be a large bouquet but the thank you photo sent to me didn’t look very large and the colours weren’t particularly attractive. I’d think twice about using again as this was a waste of money.”

Helpful Report

Posted 1 year ago

Hello Jane, thank you for your review. It is upsetting to hear that you were unsatisfied with the number of blooms in your bouquet. We are so sorry to hear that your order was not delivered on your chosen date and missed this special occasion. We understand how important it is to have gifts delivered on time, especially for special occasions, and we are committed to ensuring that this does not happen again in the future. Kind regards, Tom.

Posted 1 year ago

“I was charged 3 times with this company after the website stating the payment was unsuccessful. I then contact them to advise as the payment had gone through. I was told there was nothing they could do about it. Shocking customer and number displayed does not work within the working hours useless. I would not recommend these people to anyone.”

Helpful Report

Posted 1 year ago

Hello, thank you for your review. We are incredibly sorry for any disappointment caused while contacting our customer support team on this occasion. This certainly isn't our intention! Kind regards, Tom.

Posted 1 year ago

“Bought flowers paid around £40 inc shipping then next day it was on sale for £26 inc shipping, id advice to just wait for a sale or buy day before valentines day save your self nearly £20 also the large and medium isnt much differnce just like 1 step more (make more full) dont waste your money buy medium and day before.”

Helpful Report

Posted 1 year ago

Hello, thank you for your review. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear. Kind regards, Tom.

Posted 1 year ago

“Placed an order and selected the delivery gate. Package was not delivered on the date and was delivered somewhere else entirely. I never received the package and Haute refused to issue a refund. Their phone lines are seemingly fake, when you call them, you always get a voice guide, saying call back between 9 am and 5 pm even if you call between these hours. Would recommend to everyone to avoid ordering from this company.”

Helpful Report

Posted 1 year ago

Hello Sammy, thank you for taking the time to leave a review. We are so sorry to hear that your order was not delivered on your chosen date and missed this special occasion. Our phone lines remain off during this time, this enables us to answer customer in a timely chronological order, We apologise for the inconvenience and are aiming to answer all emails within a 1-2 day working day timeframe. Kind regards, Tom.

Posted 1 year ago

“Flowers withered in 36 hours after delivery very dissatisfied with the quality not worth the money. I purchased for a birthday gift i was embarrassed when seeing them i am awaiting for reply from customer service. I have used this company prior and was very happy maybe its a one off ?”

Helpful Report

Posted 1 year ago

Hello Colette, Thank you for taking the time to leave a review. We are very sorry to hear that some of your arrangements have arrived in a poor condition. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Tom.

Posted 1 year ago

“do not use!!!!! they dont answer the calls and deliver flowers late with terrible condition!!!!!!! AVOID AT ALL COSTS”

Helpful Report

Posted 1 year ago

Hello Tracy, thank you for your review. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. We are so sorry to hear about the quality issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. Kind regards, Tom.

Posted 1 year ago

“AVOID this company!!!! Awful service. Ordered red roses for valentines day and paid for express before 1pm delivery. Got confirmation of the order but no tracking details. Tried to call all morning....Guess what......no delivery and no way to contact the company - Phone lines for customer service are turned off - wonder why!!! Result.....no red roses delivered on valentines day and totally ruined the day for my partner. The company only offerred to refund the delivery charge which is such a pointless waste of time since the flowers are not here. They are refusing to refund the cost of the full order even though the flowers did not arrive. Avoid this company, their service and customer service are terrible. I do wonder if this is a fraud or there is a problem with the company since the money has been taken from my bank and their phone lines are turned off.”

Helpful Report

Posted 1 year ago

Hello Ian, thank you for taking the time to leave a review. I can see your order was delivered on 14-02-2024 as requested. Our phone lines remain off during this time, this enables us to answer customer in a timely chronological order, We apologise for the inconvenience and are aiming to answer all emails within a 1-2 day working day timeframe. Kind regards, Tom.

Posted 1 year ago

“Judged a book too soon by it's cover ☹️ I placed an order for valentine's roses and lilies bouquet that was a medium sized (after paying an extra £5) and on top of that an extra £4 for delivery. By looking at all the reviews, I decided to surprise my spouse with nice flowers from here and the image of the product online was said to be a medium bouquet with several kind of flowers. when the huge packaging arrived, I was sure that it must be really good and was glad that I ordered it, however I was shocked to see the small bouquet with barely even 5 roses and 2 lillies. The only good thing about this purchase was delivery was on time after the delivery charge.”

Helpful Report

Posted 1 year ago

Hello, thank you for taking the time to leave a review. We are so sorry to hear about the size issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused.

Posted 1 year ago

“Didn't deliver on Valentines. The 5star reviews looks like bots. Don't buy from them.”

Helpful Report

Posted 1 year ago

Hello Kevin, thank you for taking the time to leave a review. We are so sorry to hear that your order was not delivered on your chosen date and missed this special occasion. We apologize for the shipping issue you encountered with the delay of the Royal Mail couriers. We would have wanted your flower order to reach you within the expected timeline. We will look into this matter and make sure it does not affect our customers in the future. Kind regards, Tom.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist Reviews