Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

“Disappointing! Next day delivery does not apply to certain places, though this is not clear on the website UNLESS you read the terms and conditions. The front page, states next day delivery a number of times but does not indicate there are exceptions.”

Helpful Report

Posted 1 year ago

Dear Ms Simpson, thank you so much for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate your valuable input. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Tom

Posted 1 year ago

“Absolutely awful service from you guys. Would’ve made a better bouquet from the weeds of the sidewalk compared to what I received.”

Helpful Report

Posted 1 year ago

Dear Anoop, thank you so much for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate your honesty and we sincerely apologise for the disappointing bouquet you received. We understand that the quality of the arrangement did not meet your expectations, and for that, we are truly sorry. We strive to provide our customers with the highest quality floral creations, and it's disheartening to learn that we fell short on this occasion. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 1 year ago

“Arrived the day after the birthday, both bunches were not as described, I paid £104 to make my friends birthday and she got these. I complained and James who admitted there where not the quality I had paid for, and he didn't give a monkeys, offer a £15 credit. I wouldn't use these people again, a pointless gesture.”

Helpful Report

Posted 1 year ago

Hello Linzi, thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with Haute Florist. First and foremost, please accept our sincere apologies for the disappointment you and your friend experienced. We understand how important it is for a birthday gift to be delivered on time and as described. We deeply regret that the flowers arrived the day after the birthday and did not meet your expectations in terms of quality. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 year ago

“The worst bunch of flowers ive ever received! I was given 4 single roses and a bunch of greens that looked nothing like the bunch that was advertised on the website. The flowers are all dying and such bad quality. When I emailed customer service and sent photos they told me to just water the flowers?! I am appalled. Ive attached photos of what i thought i ordered vs what I received. You’re much better ordering from somewhere else! Do not recommend”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback regarding your recent experience with Haute Florist. We genuinely appreciate hearing from our customers, as it helps us improve our services. We sincerely apologise for the disappointment and frustration you have experienced with the bouquet you received. We completely understand your disappointment in receiving a bunch of flowers that you felt did not match the image on our website. I have contacted you via email. Best wishes, Katie

Posted 1 year ago

“Refund terrible bouquet. Don't recommend”

Helpful Report

Posted 1 year ago

Dear Anna, thank you so much for taking the time to share your feedback about your experience with Haute Florist. Firstly, we would like to extend our sincerest apologies for the issues you encountered, specifically regarding the refund process and the quality of the bouquet you received. We understand how frustrating and disappointing this must have been for you, and we are truly sorry for any inconvenience caused. I have located your order and can see that our customer service team has arranged for a fresh bouquet to be delivered. Best regards, Katie

Posted 1 year ago

“Booked flower delivery for my sisters 40th birthday. Flowers not delivered on the booked date. Customer service not interested. Whole service really bad from beginning to end. Would not recommend this company. If you want an efficient service book with somebody else.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 1 year ago

“Ordered flowers on Friday for Next Day delivery but they weren’t delivered until yesterday (Monday), even though they were dispatched on Friday. Very disappointing. After contacting Customer service, I was told delivery could take 3 days!! Wouldn’t have ordered if I’d known.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback of Haute Florist. We truly appreciate hearing about your experience, and we want to sincerely apologise for the delay in the delivery of your order. We are deeply sorry for any disappointment or inconvenience this may have caused. At Haute Florist, we strive to provide a seamless and timely delivery service, and we are disappointed that we fell short on this occasion. We have taken note of your concerns regarding the delivery timeframe and we will make the necessary improvements to ensure better communication with our customers. Best wishes, Katie

Posted 1 year ago

“Wish i'd have read the reviews before purchasing. £45 for a bouquet + £9 delivery before 1pm, flowers arrived mostly dead and the boquet was not giftable (last minute replacement boquet purchased at own expense elsewhere as wasn't expecting wilted flowers to arrive). Following a lengthy email exchange, refusal of £10 store credit (which I think was offensive), refusal of replacement offer (had already advised flowers were for special occasion that had passed and a replacement had already been arranged elsewhere), a refund offered minus the £9 delivery charge which is appaling as I now basically paid for the privilage to have dead flowers arrive sooner. Wouldn't recommend, the boquet at £45 was appallingly small and the customer service is dissapointing and hard work.”

Helpful Report

Posted 1 year ago

Dear Ashley, thank you so much for taking the time to share your experience with us at Haute Florist. We sincerely appreciate your feedback and we are truly sorry for the disappointing situation you encountered. We apologise for the condition in which your bouquet arrived. We aim to provide our customers with beautiful, fresh flowers that are perfect for any occasion, and it is disheartening to hear that we fell short of your expectations. We understand the inconvenience caused, especially since you had arranged an alternative bouquet at your own expense. We also apologise for any frustration caused during the email exchange. Our intention is always to find a suitable resolution for our customers, and it seems we failed to meet your expectations in this regard. I would like to inform you that I have refunded the remaining amount on your order. I do apologise for the mix-up with the orders. Best wishes, Ellie

Posted 1 year ago

“Not enough tropical flowers, to many thistles and junk to fill it out and make it look nice.”

Helpful Report

Posted 1 year ago

Dear Chris, thank you so much for taking the time to share your feedback on your recent experience with Haute Florist. We apologise for any disappointment caused by the lack of tropical flowers and an excess of thistles and other fillers in your arrangement. We understand that these issues may have compromised the overall appearance and quality of the bouquet you received. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Best wishes, Katie

Posted 1 year ago

“Have used previously and quality was excellent. Flowers died within two days”

Helpful Report

Posted 1 year ago

Dear Sarah, thank you so much for taking the time to provide us with your valuable feedback about your recent experience with Haute Florist. Firstly, we want to sincerely apologise for the unfortunate experience you had with your recent purchase. We understand how disappointing it must have been for the flowers to die within just two days. This is definitely not the level of quality and service we strive to provide, and we deeply regret any inconvenience caused. We take great pride in our previous successes and the excellent quality we have been able to deliver to our customers, which makes your feedback regarding this recent incident even more crucial for us to address. I can see that you have been in contact with our customer service team and they are awaiting your reply. Best wishes, Rosie

Posted 1 year ago

“I paid for delivery on a Saturday by 1PM. Checked tracking on Saturday night flowers not even sent. No communication from Haute so I had to contact them. They blame Royal Mail. Something to bear on mind they do not use a carrier like DHL or DPD, they use Royal Mail who are of course cheap but unreliable. 60th birthday present knackered.”

Helpful Report

Posted 1 year ago

Dear Iain, thank you for taking the time to share your feedback about your recent experience with Haute Florist. We sincerely appreciate it when our customers let us know about their experiences, as it helps us improve our services. We are truly sorry for the inconvenience you faced regarding the delivery of your order. We understand how important it was for you to have the flowers delivered on time, especially for such a special occasion as the 60th birthday. We apologise for any frustration caused by the lack of communication from our side. I can see that you have been in contact with our customer service team and this has since been resolved. Best wishes, Katie

Posted 1 year ago

“'Next Day' delivery is actually a three day delivery window (even when subscribed to Haute+). Customer Services gave standard copy and paste responses when delivery failed to turn up the next day. Once they've dispatched the order they're not interested. Would not recommend this company”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate your honesty and letting us know about the issues you encountered. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 1 year ago

“Dreadful!!!!!! Disappointing bouquet of flowers for £45 please do not use this company!!! Learnt a huge lesson shop local with a florist. Complained which was a huge faff offered £10 credit hahaha I will never use this company ever again and will tell everyone I know not to either!!”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback regarding your experience with Haute Florist. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 year ago

“Very disappointed with the flowers received! They were a birthday gift for my mum and I paid extra for the large bouquet and what was received was very disappointing. I ordered the Tikal bouquet and it looks beautiful in the pictures but nothing like what she received. The flowers just come in a box not even displayed nicely like a proper bouquet, they just looked like cheaper flowers that you would get in packets at a garage all bunched together and then smaller in size, they fit in I would say a medium size vase, my mum still appreciated them but I won’t be using haute again because definitely not worth the price paid”

Helpful Report

Posted 1 year ago

Dear Jess, Thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with Haute Florist. We truly appreciate your honest review and we apologize for the disappointment that you and your mum experienced. We understand how important it is for birthday gifts to be special and memorable, and it is regrettable to hear that the Tikal bouquet did not meet your expectations. We sincerely apologize for any inconvenience caused by the appearance of the flowers. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 1 year ago

“Delivered dead sympathy flowers to grieving recipient. Shipment kept getting routed all over the place and arrived a week late. I’ve contacted them numerous times with no response or resolution. Would warn others from using this company.”

Helpful Report

Posted 1 year ago

Dear Julia, Thank you so much for taking the time to share your feedback about your experience with Haute Florist. We genuinely appreciate your honesty and openness in sharing your concerns. Firstly, please accept our sincere apologies for the disappointing service you received. We understand the importance of delivering fresh sympathy flowers, and we deeply regret that the flowers were delivered in such poor condition. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 1 year ago

“Shocking service, no customer care. Flowers have never been delivered and Haute florist take no responsibility.”

Helpful Report

Posted 1 year ago

Dear Susie, Thank you so much for taking the time to provide us with your feedback on your experience with Haute Florist. We truly appreciate your honesty and for bringing these unfortunate issues to our attention. First and foremost, we would like to apologize for the shocking service and lack of customer care you experienced. We understand how frustrating it can be when flowers are not delivered as expected, and we take full responsibility for this oversight. Please accept our sincere apologies for any inconvenience caused. I can confirm I sent an email on the 8th to look into this for you. Best wishes, Ellie

Posted 1 year ago

“Do NOT order from this site. I purchased what was advertised as letterbox flowers and paid a premium for delivery. Royal Mail will not deliver the flowers through the letterbox and Haute Florist will not accept responsibility or address the situation with their customer!! Shocking customer service and relations. An absolute waste of money, a heartfelt gesture has turned into a shocking experience for all!”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review Haute Florist and for letting us know what happened regarding Royal Mail not delivering the letterbox flowers. We take customer satisfaction very seriously and apologize for such a disappointing experience. I have contacted you via email to look into this further. Best wishes, Ellie

Posted 1 year ago

“My mums flowers was delivered in a very sorry state,not only was they dead this company decided to ignore my complaint!!”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, Louise. We are sorry to hear that your mum's flowers were delivered in a very sorry state. We apologize for the poor experience that you had with your order. I have located your order and can see that our team responded to your email asking for some photos of the bouquet. If possible, please could you send some images of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line, so our team can look into this. Best wishes, Rosie

Posted 1 year ago

“The flowers were received at the expect date but the quality was very poor. Lots of greenery, only 5 roses and those roses already tired. I had to run to M&S for an extra bunch of roses to replace the already dead ones and to fill the gaps. For £44 a total waste. I upload some pictures on the day I received it.”

Helpful Report

Posted 1 year ago

Dear Bianca, Thank you for taking the time to let us know about your experience with Haute Florist. We apologize for not having met your expectations when you purchased the bouquet and thank you for providing the pictures to illustrate your feedback. We understand that the quality was not up to your standards. I have located your order and contacted you via email. Best wishes, Ellie

Posted 1 year ago

“Terrible service from this company. We chose them because they offered next day delivery. The delivery was not even attempted the next day, finally turned up 5 days later...imagine how fresh the bouquet was by then! Couldn't contact them by phone and very very scarse and completely unhelpful contact via email. They just would not reply to our queries or try to help”

Helpful Report

Posted 1 year ago

Thank you for your review of Haute Florist. We apologize for your experience and the issues you encountered. It is clear that our delivery was not up to our usual standards and we are very sorry for the delay and issues you faced when trying to contact us by phone and email. I have located your order and can see that our customer service team arranged for a fresh bouquet to be delivered the following day. Best wishes, Rosie

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist Reviews