Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.09

4.1 Rating 4,813 Reviews

77 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,813 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

Visit Website

Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

Write Your review

Tell us how Glotech Repairs made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service and price: Excellent”

Helpful Report

Posted 5 years ago

“Booked a repair for my washer/dryer. Unfortunately the a lot I had booked was unavailable and had to wait a week before diagnosis. Upon visit; Fault diagnosed very quickly. Engineer Dan returned a week later to fit the part and check all was working. Even with Glotech being so busy, the service was excellent.”

Helpful Report

Posted 5 years ago

“Great service - The engineer undertaking the work was a really nice guy - professional, obviously very experienced and quick fault finding ( and available parts ) meant 1 visit fix at sensible price”

Helpful Report

Posted 5 years ago

“I have a Britannia double oven and when the main oven decided not to work I contatced Britannia, who couldn't even give me an appointment date (and who wanted the call-out fee up front). I found Glotech by mistake, and am so pleased I did. The staff on the end of the phone were great, the appointment was made quickly and my oven has bee repaired (faster and cheaper that Britannia). Very happy - I have no qualms about highly recommending this company!”

Helpful Report

Posted 5 years ago

“I just wanted to thanks Glotech and the engineer who came round and fixed my oven the engineer name Medhi was very professional and very efficient - fixed the oven - left no mess and was very quick and I can say I would use Glotech again should I need an appliance fixed.”

Helpful Report

Posted 5 years ago

“Called on Thurs and able to arrange an appointment for the next day. Tim arrived to fix my Ariston washer dryer on Fri within the arranged time. He was polite and friendly, and quickly repaired my machine. I thought the belt had broken and needed to be replaced. Tim explained that it had merely come off and he put it back on, saving me the costs of a replacement. He cleaned beneath the machine and replaced it back under the counter. Payment by card was quick and without problems, a receipt arriving by email almost immediately. Recommended.”

Helpful Report

Posted 5 years ago

“Probably better than some, but lacking efficiency, value-for-money and a certain degree of honesty. Friday:Informed Glotech that the heating element on our dishwasher needed replacing, and gave model No. etc. Booking appointment for Monday Monday: received call saying that they couldn't send an engineer till Wednesday. Wednesday: Engineer called, confirmed that the heating element needed replacing, would need ordering and took £70+ for call out. Thursday: call from Glotech asking for £80 for heating element (2 days delivery) 7 days later: I called Glotech and was told the element would be sent in 2 days. Monday: call from Glotech saying engineer would arrive Wednesday Wednesday: engineer arrived with wrong part - was told that the right part was in stock, would be cheaper and would be delivered by Friday (obviously Glotech pocketed the difference!) Monday: Glotech called to book engineer for Wednesday Wednesday: Engineer called and fixed dishwasher. Conclusions: Although all staff were friendly, no-one really seemed to know what they were doing despite being told of the problem on day one! Taking £150+ from customers before any work is done, leads to mis-trust and impatience. For a company that claims problems will be sorted as quickly as possible, being without a dishwasher for weeks, for my wife and I, as a disabled couple, was extremely inconvenient. Obviously some dishonesty about delivery and price have added to my distrust of this service.”

Helpful Report

Posted 5 years ago

“It was easy to book a call out on line, the communication via text and email was really helpful and when I rang to book the follow up visit, the call was answered quickly and it was a really friendly service. Both engineers were great, communicating arrival times as promised and the cost was reasonable. Also the part arrived sooner than promised so that was good management of expectations. I don't have any suggestions for improvement on this experience - I would definitely use Glotech again for other repairs”

Helpful Report

Posted 5 years ago

“I just wanted to say a BIG thank you to Amna for all your time and help spent on me and my freezer! It wasn’t a simple process but I as a customer got all the support I needed. Many thanks!!!”

Helpful Report

Posted 5 years ago

“This company offers an excellent repair service. An engineer, Alex, quickly diagnosed the problems with my Bosch oven and my Samsung fridge-freezer. He even got the oven working while waiting for the necessary spare part. Spare parts were ordered and fitted within a week. Alex was extremely professional and efficient and friendly. He telephoned 30 minutes before arrival. I would thoroughly recommend this company. A delight to deal with.”

Helpful Report

Posted 5 years ago

“Had problems with my Samsung washing machine where macappliances came to rectify the fault. Lousy service and still haven’t refunded the money. Glotechs engineer came in and sorted it out the first time. I would recommend glotech to all my friends & Family”

Helpful Report

Posted 5 years ago

“Tony arrived promptly and phoned about 30 mins beforehand to let me know he was on his way. He worked hard to sort out the problem and install a new part - plus ensured it was in fully working order when he left. He was polite, tidy and did a really good job. I couldn't have asked for a better service. Well done Tony and Well done Glotech!”

Helpful Report

Posted 5 years ago

“Tumble dryer making thumping noise engineer found a broken bearing that had to be ordered. Had a call from the office within a couple of days to say the part had arrived and book another visit for the engineer who arrived on time and spent at least an hour fitting part. Both engineers very pleasant and observed social distancing.”

Helpful Report

Posted 5 years ago

“We were impressed how efficiently -and quickly - Glotech organised our repair during lockdown. The first engineer - Tony - diagnosed the fault with our washing machine very quickly but the design of our machine made it very difficult to remove the broken part. He did not give up, even slightly cutting his hand in the process. I would have expected him to say ‘sorry, there’s nothing more I can do’ at that point but he persevered, and removed it so a replacement could be ordered and the repair carried out. This was service over and above the call of duty in my opinion and I am very grateful to him. The repair cost was reasonable and this meant the second engineer - Vlad - was able to visit and quickly replace the part. Very satisfied!”

Helpful Report

Posted 5 years ago

“fgergfgfgh”

Helpful Report

Posted 5 years ago

“Amazing service, our repair was booked before lockdown so had to be cancelled. Darren kept us fully informed of progress and scheduled a repair as soon as it was allowed. Great to find a company who deliver all they promise with no chasing. The service was excellent and the repair was good value. Thank you”

Helpful Report

Posted 5 years ago

“The engineer knew exactly what he was doing. V helpful”

Helpful Report

Posted 5 years ago

“Repair carried out in difficult times and under difficult circumstances. Martin (the service engineer)wore the correct PPE and kept social distancing in place at all times. Our fridge, which wouldn't retain the correct temperature, required re-gassing. This was completed efficiently and is now working perfectly. Thank you.”

Helpful Report

Posted 5 years ago

“My washing machine was about five years old and stopped with water in it. Not knowing a local engineer I looked on the internet. Booked a date and time, the engineer came early, found the problem drained the water so that I could take my laundry to be washed. The washing machine was inbuilt so I was worried that some of the fittings would have to be taken out which was not a problem for the engineer. The Firm contacted me when the part became available, booked an appointment and again the engineer came first thing in the morning. I was delighted with the whole process and efficency of the Company. It was like clockwork. Excellent service and costs are fair. Will definitely be using this Company again for all other appliances.”

Helpful Report

Posted 5 years ago

“I booked an engineer on line. I noted in the booking form that the seal had worn through and that I suspected the bearings had gone as the drum was off centre. The engineer arrived and after looking at the machine told me that the seal had gone and the bearing need changing and that I would have to book the repair in so that he could come back with the parts to fix the machine.I was charged £70 for this service. At the very least I would expect that the engineer would have come prepared with the parts to do the job after I had informed them in advance of what the problem was. Now I'm out of pocket and I've no intention of paying them to do the same job twice.”

Helpful Report

Posted 5 years ago

Glotech Repairs is rated 4.1 based on 4,813 reviews