Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.09

4.1 Rating 4,813 Reviews

77 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,813 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the worst customer experiences I've had with their customer service team member Rhianon. If you're thinking of taking out an insurance package for your electrical appliance, make sure it's NOT with Glotech. When we first signed up and organised an appointment, they changed the date. Fine. Things happen. Then when the engineer came out, it took them nearly a month to get the spare parts in and get the engineer to come out again to fix our faulty washing machine. Engineer said it was now working. After 1 use, the washing machine broke. Another part was broken. We waited another week and a half to have the engineer come out again to check. It's been over 3 weeks again and not only did we have to chase them 5 times, but the engineer claimed he came by and no one was home, even though I have been home the whole day waiting for the repair. The customer service agent Rhianon was not helpful and condescending. Please train your customer service representatives in dealing with upset customers. After 2 months, we still have a faulty washing machine and would like our money back as this has been the worst experience to date. Whatever you do, don't go with Glotech. Their claim that 80% of their call outs are next day is false. Check it out for yourself.”

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Posted 4 years ago

“Avoid!!. The engineer couldn't be bothered to look for parking, insisted that I call up Westminster council to ask for a permit (they don't offer those). Couldn't be bothered to wait 10 minutes until he found a parking space even though I suggested many places, even offered to take his tools while he went to the local parking garage 5 minutes down the road. In the 10 years of living at my property have never had this issue with any repairmen or engineers that have come to my house, Glotech gets the honour of being the first. He spoke to me in a very unfriendly tone and offered no solutions and ended up driving off. Ended up booking another company in the end.”

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Posted 4 years ago

Good morning Zannis, Unfortunately when an engineer comes to your premises they need somewhere close by to park their vehicle (we need the vehicle close by so we can have access to the van, and due to COVID reasons we have to keep our distance so this is why our engineer was unable to let you help with taking the tools). I have checked the engineers notes and he has took photos and I can see that there is a policy of 'permits' only and that there were also no spaces. With regards to our engineer talking to you in an unfriendly tone, all I can do is apologise for this and take this up to our management. I have sent across your review to our engineer and management also to try and resolve this issue. Apologies again. Kind regards,

Posted 4 years ago

“Engineer didn't show up. Called the helpline and was not provided any assistance other than being put through to a voicemail where I left my contact details. No one called back unfortunately. I was stuck at home all day waiting. Very frustrating experience, will not be using or recommending them.”

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Posted 4 years ago

“Excellent service, Alex was professional, helpful and took the time to explain the issue to us so that we could fix it again in future. Cannot recommend highly enough! Many thanks, Sophie”

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(Alx) - Posted 4 years ago

Hi Sophie, Thank you for leaving feedback regarding our engineer Alex, I will be sure to pass this on to him! Pleased to hear that you have had a positive experience with us. Kind regards, Glotech

Posted 4 years ago

“Very pleased with service. Helpful appointment booking, engineer telephoned ahead. Quickly identified the problem which did not require parts. Advised action to be taken which worked. Payment request four days later. All efficiently actioned with friendly courtesy. I will recommend to friends and neighbours. Stan Dell”

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Posted 4 years ago

“Dual fuel cooker oven efficiently repaired in two visits. Total cost not too eye watering!”

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Posted 4 years ago

“The engineer who fixed our washer dryer (Vladimir) was excellent he was very knowledgeable and conscientious. It took 3 attempts to fix and customer services did not keep me informed if what was happening the motor was out of stock and I called twice before they got back to me but am overall happy with Glotech would have been a 5 if not for this .”

Helpful Report

Posted 4 years ago

“engineer perfect, arrived after 10 days (so slow), no part on board (yet I gave them part number), then wait another two weeks for part, then now, engineer sick, so rebooking - a month without freezer (so far) I wonder if this review makes it into the list!”

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Posted 4 years ago

Hi Andrew, I can only apologise for the inconvenience this has caused you, and I completely understand the frustration. Unfortunately our engineer did call in sick today and we have no one else who can cover his jobs. I'm really sorry again and if we get any cancellations we will be sure to book you in. I'll be sure to mark this as urgent on our system. Kind regards, Glotech

Posted 4 years ago

“Alex is a very personable, competent guy who did a great job.”

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(Alx) - Posted 4 years ago

“Found fault with cooker no problem. A honest and reliable service, highly recommended.”

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Posted 4 years ago

“Excellent service and friendly guy.recommended.”

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(Alx) - Posted 4 years ago

“Excellent service and friendly guy.recommended.”

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(Alx) - Posted 4 years ago

“I scheduled a refrigerator repair with Glotech, who then subcontracted it out to Vertex. After nearly two weeks, a repairman called to say he couldn't make it that day, but would arrive the next morning. He arrived the following evening and then ordered a part that would arrive in "3-5 days". 8 days later no one contacted me, so I called a few times before hearing that someone would arrive the next day (but in reality two days later). The new repairman installed the new part (thermostat), but then blew the wall fuse and decided to plug in the fridge in a socket over the stove before leaving in a hurry. Everyone I talked with was friendly, but the system they have in place isn't responsive and people seem overworked. Every time I attempted to contact Glotech, they would immediately forward me to Vertex, without addressing the issue.”

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Posted 4 years ago

“Alex is professional and an expert in his role. Highly recommended”

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(Alx) - Posted 4 years ago

“Friendly and prompt service from Alex thank you”

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(Alx) - Posted 4 years ago

“Wonderful man arrived early and fixed my washing machine with good humour - and even put up with a rabid chihuahua Cannot fault anything about this company”

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Posted 4 years ago

“Danielle was patient and understanding as we tried to find the part for my Cannon Cambridge cooker which I have had for 20 or more years One week later I have the correct part and will recommend your firm to anyone who needs to use a firm like yours Inga MacKerron”

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Posted 4 years ago

“Efficient diagnosis on first visit then parts quickly fitted on second call.”

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Posted 4 years ago

“Diagnosed problem, ordered parts and fixed my microwave very promptly. Would recommend.”

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Posted 4 years ago

“My repair men were very efficient and diligent. Two thumbs up!! Highly recommend!”

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Posted 4 years ago

Glotech Repairs is rated 4.1 based on 4,813 reviews