Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.01

4.0 Rating 4,977 Reviews

75 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.0

Based on 4,977 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a washing machine on Friday and was pressured into placing the order quickly to secure delivery and installation on Monday. I paid and booked everything, only to be told on Monday that they couldn’t fulfil it and that delivery would now be later in the week at the earliest. At best, this is incredibly poor planning. At worst, it feels like a tactic to secure orders by promising delivery dates they can’t honour. Either way, it’s a terrible way to treat customers. To top it off, I found the exact same washing machine at Currys for £155 less, with delivery and installation available on the same revised date. So, in the end, they did me a favour. I saved £155 and took my business elsewhere. Would absolutely not recommend.”

Helpful Report

Posted 19 hours ago

“Do not use this company - very poor service on my Meile dishwaher - will charge you £150 for a call out and then can't fix the problem - Not even capable of ordering the part needed as its only a Meile specialist can do it - so why come out in the first place and waste my money - complete rip off -”

Helpful Report

Posted 1 week ago

“Total waste of £100. Booked to repair a Samsung fridge. Engineer arrived. We paid for a parking permit for them but they stayed for less than ten minutes. The fridge was working but does not circulate the cool air to the top. He looked at it and said two parts needed replacing and they would email us to arrange this. He took our money and left. We were then emailed to say the compressor was not available and they recommended buying a new fridge. Feedback for the company is that you need to get more details and check if you are able to find the major/most common parts for the fridge make otherwise you are just conning customers into paying for something that you could never have repaired. I would not recommend using this company. They subcontracted to a company called VES repair.”

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Posted 2 weeks ago

“Not great. Engineer was nice and friendly but company seems really disorganised and nobody returns calls. Came out and fixed it but same problem still exists 🤷‍♂️ What a waste of £200”

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Posted 2 weeks ago

“Terrible and appalling service Gave serial number model and problems along with a detailed description. Engineer arrived and in 2 minutes told me what I already knew and information I had provided. Charged £99 for 2 minutes and I had taken a day off work for this and then I had to call him back as he screwed the top of the machine back on with the plug inside. Will go to Domestic and General now. Do not use this company.”

Helpful Report

Posted 3 weeks ago

“One star because I can’t give zero. Call out on washing machine to sort out a coin which had passed under the drum during a wash. I gave the call centre all the details on the washing machine model make and serial number so they knew exactly what they were dealing with. Before booking an engineer I asked if this fix was possible and I was told that the engineer would certainly take a look. Engineer turned up on time and did exactly that had a look and explained that due to the model of the machine there was nothing that could be done so a new washing machine was required. I understand that a coin in the machine is our fault but as the company knew all details of the machine so should have known it was unrepairable so no need for an engineer as there was nothing he could do, yet led me on to book one and charged for the call out. Will not use this company again…”

Helpful Report

Posted 4 weeks ago

“Glotech repaired our fault in May 2026 - the same fault has now occurred 4 months later. They sent someone out the next day - we was here for three minutes and wants me to pay a further call out charge for THE SAME FAULT WHICH CLEARLY WASN’T REPAIRED PROPERLY IN MAY. Really upset and disappointed with today’s events”

Helpful Report

Posted 1 month ago

“Save yourself the call out fee and put it towards a new appliance. Despite the company knowing we had a Rangemaster Induction that’s 10yrs old, they still gave us the impression that it’s something their engineers are well equipped to deal with and can source parts! He spent an hour, I felt he was clutching at straws with his diagnostics. Initially telling us it’s because there’s a loose screw. Eventually said it needed a part that he couldn’t find on system. To later be called from office to say the part required (which they can’t tell us what the part is, or give us the part number), but it will cost £1500! Almost pricing themselves out for me to refuse repair. It’s a good earner going round charging £130 call out fee with no intention of repairs.”

Helpful Report

Posted 1 month ago

“One star because zero isn't an option. Engineer called, stated door seal on freezer needing replacing, and parts were readily available. Ordered and paid for part, told they had been discontinued. Took four days to have this money returned. Was advised a full replacement of fridge freezer would be required and I would receive an estimate. Defrosted the freezer myself, adjusted door and what a surprise all in good working order. Requested refund, informed I would need to video the inside of freezer and an engineer would need to attend to confirm. Same engineer who, unsurprisingly, claimed he fixed the door when he first visited. All further requests for a refund dismissed. Absolute shambles.”

Helpful Report

Posted 1 month ago

“Repair person did not turn up... Apparently running very late, but nobody rang me, so waited in all afternoon for nothing. Cannot recommend.”

Helpful Report

Posted 1 month ago

“Do not book with this company. They did the call out and sent an engineer out who claimed he fixed the issue which was a leak and within a day it reappeared. I called to have them come out again and they said they would need to order parts which took a few days. I was then told they had to cancel the appointment as they had ordered the wrong parts! I then had to wait for the parts to arrive again. Once they eventually did the couldn’t send an engineer out until four days later! I disputed this and asked if they could send out the first available engineer, to which they responded the parts are with a specific engineer who has the parts and would have to send them back to the warehouse for another engineer to receive them which would take more days! He visited today and couldn’t even affirm that he’d actually fixed the issue, within ten minutes of him departing the leak is happening again. Awful awful and appalling service.”

Helpful Report

Posted 1 month ago

“I called in Glotech to undertake a repair to my dishwasher. A date was agreed for a Fitter to attend and view the work. During the visit a cost of repair was agreed and I paid in advance. I was later told the replacement component had arrived and we agreed the next visit. When the date arrived, I received a call to say the Fitter was sick so we agreed a new date. When that date arrived, I received a call to say the Fitter was sick. I had lost confidence in Glotech so I cancelled the order. I was told there would be a restocking charge of £187.63 for the replacement component. I disputed the figure and contacted my credit card company, explained the situation and said I hadn't been provided the service requested from Glotech. I was reimbursed but Glotech challenged this, claiming that their Ts&Cs contained this capability although I had not seen any Ts&Cs. Consequently Glotech was reimbursed the £187.63 on the 5th May. On the 2nd June I received a letter from Guildways, a debt recovery company acting on Glotech's instruction demanding I pay £217.63 as a debt to Glotech (Global Repairs Ltd). I explained the matter had been settled as my credit card company had repaid the contested £187.63 and debited my card. They wouldn't listen and continued to text and call me every day. The claim continued to increase as I made my argument. I was undergoing treatment for stage 4 cancer and had lost the will to protest so I paid the requested amount. Consequently I paid over £400 to Glotech for absolutely nothing. I later seen reviews of Glotech's performance on line which are damming, I wished I had seen them before I contacted Glotech. Please avoid Glotech as you are likely to regret it later”

Helpful Report

Posted 1 month ago

“I requested an engineer to repair our AEG tumble dryer the this was subcontracted to willow and Stone who’s engineer came on the 19th of May and I paid both for the call out and the orders spares. Since then I have chased Willow and stone multiple times by phone and email with no response. Being down £157.95 (£82.95 call out and £75.00 for spares) we have written this off and ordered a new machine rather than through good money after bad. Beware !!!”

Helpful Report

Posted 2 months ago

“Very disappointed. Booked a visit and received acknowledgment and confirmation of time and date of booking. Waited in but no one came. Rang office and told booking could not be traced. Wasted a day waiting with no refrigerator working so have to start again. Most frustrating!!”

Helpful Report

Posted 2 months ago

“They came to repair a fridge-freezer.The engineer was great. They ordered a spare part which took 2 days to come and it still couldn't be repaired. I was assured that the part would be returned to where it was purchased and I'd get a full refund on the part in 5 working days. 7 working days later I had to call them to ask for the money on which they then changed their minds and told me, only partial refund would be given on a part that was returned. It makes no sense. They also said they'd help me find a replacement fridge-freezer. I had to call them to remind them that it was urgent i'd been without a fridge for over 1wk. It took them 5 days to call me back, then had the audacity to ask me if they should go ahead and find a replacement fridge-freezer and which type I wanted. Apart from the engineer, Glotech is a terrible company. I wouldn't recommend them to anyone. I bought a new one through AO. It was installed and working 3 days before Glotech decided called me back.”

Helpful Report

Posted 2 months ago

“I paid £148 upfront for a call out. They came out to fix my dish washer, sent an engineer who hadn’t been trained sufficiently. He spent 10 minutes moved a pipe 180 degrees & said that would fix the problem. Surprise surprise the fault came up again. I had to pay another call out charge. A second engineer came out knew exactly what was wrong due to the error code. He gave us options. My issue is having to pay again for Glotechs incompetence. Not good customer service. I would never use this company again!!!!”

Helpful Report

Posted 2 months ago

“Just the worst experience Paid for repair and the engineer was there 5 minutes! First load after came up with same error code. And they refused to refund the money as we didn’t want to use them again and waste another day at home waiting for an engineer . The man who did come said the pulled out the machine - checked the propeller and then changed it and then drained it before leaving. Took about 50mins to fix in all! Do not use this company”

Helpful Report

Posted 2 months ago

“Terrible and appalling service Gave serial number model and problems along with pictures Engineer arrived and in 2 minutes told me what I already knew and information I had provided Charged £100 for 2 minutes and talk half a day off work for this”

Helpful Report

Posted 3 months ago

“Untrained engineer I was very disappointed with the service. The engineer who attended was unable to carry out the repair on my freezer and simply told me it was beyond repair and that I needed to buy a new one. No proper repair was attempted, which left me questioning whether the appliance had been accurately assessed. I contacted the customer care team to find out why the repair had not been carried out. After persistent questioning, they eventually admitted that none of their engineers in my area are qualified to undertake this type of repair. This information should have been made clear from the outset, rather than sending an engineer who was unable to complete the work and then recommending that I replace the freezer. The whole experience was frustrating and a waste of titte. I expected the company to send a suitably qualified engineer or to be upfront if they were unable to provide the service. Based on my experience, / would not recommend this company.”

Helpful Report

Posted 3 months ago

“not able to assist as not able to provide part even although Belling have given all the details.”

Helpful Report

Posted 3 months ago

Glotech Repairs is rated 4.0 based on 4,977 reviews