Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.08

4.1 Rating 4,844 Reviews

77 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,844 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

Visit Website

Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

Write Your review

Tell us how Glotech Repairs made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The company is entirely a failure. My appointment has been cancelled 3 times. Every time we book an appointment, the engineer doesn't attend or even contact us to apologise. We were waiting the whole day for the engineer to attend the appointment and fix the washing machine.”

Helpful Report

Posted 5 hours ago

“I’ve had an issue with my range master dual fuel cooker, it’s trips every now and again which in turn trips out the electrics in the house. I look after my palliative mum who has hospital equipment. Had Glotec come look at it and have charged me twice for parts with 6 months warranty but issue still not fixed. Rang them again and was told nothing can be done as they have no available engineers in the area. Very disappointed bad experience and definitely will not recommend Glotec to anyone.”

Helpful Report

Posted 2 days ago

“So called expert was enable to diagnose problem with washing machine, wanted me to pay for over £200 worth of parts which “MAY?” be the solution. He had no diagnostic tools and no means of technical backup for assistance. I felt he wasn’t a Glotec engineer but a subcontractor who could not full feel the promises of your company. Very disappointed!! Would not recommend Glotec. Unhappy”

Helpful Report

Posted 2 days ago

“Massive rip off. Charged me £100 to tell me what I told them when I booked the visit and didn’t offer any solution other than ‘we probably can’t fix it - the best option is to replace your machine. When I asked for help in finding a suitable replacement they agreed but then treated this as a non urgent request.”

Helpful Report

Posted 4 days ago

“Absolutley rubbish service cancelled first appointment made second sometime between 8-5 i cancelled a hospital appointment and waited all day they rang at 3-30pm to say engineer not able to make it .Rubbish service inept company not recamended. Go to gotch's far friendleir servcice.”

Helpful Report

Posted 4 days ago

“Do not touch this company unless you want to waste your days waiting for someone to turn up who has no intention of showing! Booked it in on Wednesday as they were the only company who could do that day. No show and I had to phone them. Said they would come Friday but again, waited in all day and again no show and again I had to phone them”

Helpful Report

Posted 1 week ago

“Charged me £105 for nothing, saying they will give me a 6 months repair warranty and when I needed she said I have to pay again £105”

Helpful Report

Posted 1 week ago

“Terrible experience. Booked a repair visit for AEG fridge/freezer for Tuesday 28 October 8.30am - 1pm. Rang engineer mobile day before to provide serial number and detail of fault, he did not acknowledge or return my call as requested. He did NOT turn up, at 1.30pm, rang him again, no apologies, no explanation, he was 'running late' and wouldn't arrive until 5pm. Terrible experience, non existent customer service. Do NOT recommend this company.”

Helpful Report

Posted 1 week ago

“AVOID. (job reference 1257384, 1268669) Initial Visit (£105): Our induction hob was repeatedly tripping the mains. Despite clearly explaining the issue, the engineer’s diagnostic method was limited to boiling water on the hob. He concluded that the appliance was “as good as gold.” No further checks were carried out, and the fault persisted. Second Visit: When the problem worsened, the same engineer returned. Again, his approach was to boil water on all four zones, which resulted in both sides of the hob and the touch screen failing completely (they were functioning prior to his visit). He then advised that both sides of the hob required replacement. We paid £700 for parts. Repair Attempt: The engineer arrived alone, despite stating that a second engineer would assist. The repair did not resolve the issue. We were subsequently informed that the touch screen board also needed replacing—something that could have been avoided had the fault been correctly diagnosed during the first visit. Damage Caused: After the engineer left (having ensured we signed his touchscreen), we discovered scratches on our kitchen island and a cracked induction hob screen. Customer Service: We have made multiple attempts to contact GloTech via phone and email, but all communication has been ignored. In total, we have spent £805, yet we are left with a non-functional hob, additional damage to our kitchen, and no accountability from GloTech. This level of service is unacceptable and highly unprofessional. We strongly advise others to avoid using GloTech. Our experience has been costly, frustrating, and completely unsatisfactory.”

Helpful Report

Posted 2 weeks ago

“Job ref: 1268231 See my earlier review. This did prompt some immediate action from Glotech who phoned to say they would supply the dishwasher part - free of charge - and to fit it at a time to my convenience. Second phone call the next day came from a different person informing me that, as a gesture, they were providing the part free of charge. I said I already knew that (please refer to earlier review - communication clearly not strong). We arranged that they would come this morning and I asked - more than once - to ensure that it was an early morning appointment, not least because I had been told it would be an appointment to my convenience. (I also phoned yesterday. as a professional courtesy, to inform them that my mobile phone was playing up, and to request that they use the landline.) The booking confirmation, as before, said '8-1.00 despite my request for an early booking, and the promise of a time to suit me. It is now 12.40. Glotech called @ midday - using my mobile number, obviously, not the landline as requested. (Fortunately the mobile is now functioning.). They called to say the engineer was running late. I pointed out that he would be very late if we were talking about an initial appointment for 8-10. They said he was 'delayed' and would be 'on his way'. I pointed out that, having been waiting since 8.00, 'on his way' is absolutely no use to me. Apparently he will arrive between 1-2 - so much for an early morning appointment. And this is most definitely not to my convenience. Waiting in all morning for this sixth appointment has meant that I have missed an appointment I have paid for - cost £20 - and had to pay for an Uber for a guest who I'd promised to take to the station - cost £10. Will I get recompense for these? Is there any compensation for six visits, resulting in my waiting in for 5 hours (and more today) each time? Are customers normally meant to wait in for six visits for a simple dishwasher repair? I have given this review one star as I have to give it something in order to be able to submit this review. The engineer who did finally turn up at just before 2.00 appears to have done a fair job but, in summary: 6 visits; waiting time can be more than five hours; no times to suit customer requirements, even on the sixth visit; phone call from (so called) customer service appears to have no concept of how to deal with customers; communication within the company appears none existent. In total, a poor experience. I would urge customers to not use Glotech.”

Helpful Report

Posted 2 weeks ago

“Customer care. Zero. I do not recommend this company. Appointment made in good faith. Then had a call to rearrange the time we had agreed on. Waited in all afternoon (12 - 5pm) No engineer turned up. No contact made. I phoned to enquire what was happening at 4.30. No explanation was given. A very unreliable company.”

Helpful Report

Posted 2 weeks ago

“This company took £140 call out fee to confirm what I had texted when I made the appointment Assured they could mend my Miele dishwasher which needed a part Two weeks later and a further £204 for part and extra visit the Glotec technician was dumbfounded when trying to replace the failed part my machine lite up like a chrismas tree Exclaimed he had never seen any thing like it and legged it .I did what I should have done in the first place and contacted Miela . What a farce Do not use this company Go to the makers after sales they all have their own technicians who are product trained”

Helpful Report

Posted 3 weeks ago

“I’m very disappointed with the service from Glotech Repairs. We called to book a repair for our tumble dryer that wasn’t drying clothes properly. During the call, we explained the issue in detail and mentioned that the machine was about six years old. When the technician arrived (on Tuesday, 14th October 2025), he immediately told us that the part needed to fix the issue wasn’t worth replacing and that self-condensing tumble dryers generally only last around five years. He then charged us £95 for the call-out, even though this was information that could easily have been shared over the phone. If Glotech had given the correct advice during the booking call, we would never have gone ahead with the appointment or paid the fee. We raised this with them, but they refused to take any accountability or offer a refund. Very disappointing experience — poor communication and no sense of responsibility for misleading customers. I would not recommend Glotech Repairs based on this experience.”

Helpful Report

Posted 3 weeks ago

“⭐ 1 Star – Avoid! Shocking Customer Service from Glotech Repairs (Cottingham) Initially, Glotech seemed helpful when booking an engineer for my elderly parents, one of whom is disabled and lives in a bungalow. However, the experience quickly turned into a nightmare. The engineer did not call ahead as promised by the office and simply turned up unannounced. The fridge freezer is only a couple of years old and just out of warranty. The engineer advised it was a manufacturing fault and that repairs would be too expensive or unreliable. He said the office would send a report and invoice, as Argos had agreed to replace the appliance if it was confirmed not fixable. Since then, I’ve chased repeatedly for the report – made several phone calls, asked for call-backs that never came, and only eventually received an invoice with a vague description (no mention of the manufacturing fault). When I explained how urgent the situation was, as my disabled mum has been left without a working fridge freezer for weeks, one staff member even laughed on the phone. This has left my parents not only without access to food but also without safe storage for vital medical supplies that must be kept refrigerated to keep my mum alive. Avoid this company at all costs. Shocking customer service, zero compassion, and no accountability once they’ve received payment!”

Helpful Report

Posted 1 month ago

“I call for a repair and in five minutes I was told it cost 400 pounds and it took 3 days to order a part and then book for engineer to replace the part and it took about a week to get the things sorted.call out charges are very expensive.not recommended.if your appliances are old better be replaced new appliances.”

Helpful Report

Posted 1 month ago

“I have had my repair cancelled 4 times for all different reason of Glotech, man sick, van broken down etc and had to take 4 days off work. Disgraceful service . All I wanted was a good repair service and completed, which has caused me lots of stress”

Helpful Report

Posted 1 month ago

“I had glotech out for a quote to fix a wine cooler. I was originally told that i would need to pay £85 for a call out. The man that came to look at it told me it can be repaired, it needed fans and possibly a compressor but it could be fixed. Then charged me £105 for call out with no explanation for the increased cost. I called for the quote to fix it to be told that they can’t get access to the parts and I had to call the manufacturer. Beware of them bumping up prices and then not doing the actual work to fix it! I would never use this company to fix anything and will be telling everyone else to do the same. They should be ashamed of themselves taking money so freely from people.”

Helpful Report

Posted 1 month ago

“Disappointed in many levels. Positive that they were quick to respond and showed up when expected. Diagnosis took 5 minutes. Paid £95 because apparently that covers any labour in case the part is available. No call back regarding the part for a few days, had to chase myself. Got a quote for the part and was not worth fixing. Which means no labour from their side. Was told that I would be offered a quote on new appliance and a discount will be offered too. No email for a few days, had to chase that too. Turns out the quote was about £100 more expensive than online prices for the same appliance and the discount offered was £25. My impression is all the money being made for the company comes from the initial visit. £95 for a 5 minute visit is not bad at all. Ended up buying a used one for the same fee as their visit. Wish I never bothered with them.”

Helpful Report

Posted 1 month ago

“Would not use this company again, I was charged £105 for somebody to visit for less than 5 minutes to look at the error code and tell me they won’t repair my appliance. I think they really need to look at their pricing structure to charge for callouts and repairs separately as I feel very ripped off”

Helpful Report

Posted 1 month ago

“I arranged a washing machine repair a week in advance and took the whole day off work, I’m self employed, was told they would attend between 8am-5pm, nobody showed up and not even a call, I had to call them and they were quite person I talked to was quite rude saying it was beyond their control and would not be able to help. I’m raging 😡 avoid this company!!!”

Helpful Report

Posted 1 month ago

Glotech Repairs is rated 4.1 based on 4,844 reviews