Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.09

4.1 Rating 4,809 Reviews

77 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,809 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We booked this service to repair our fridge freezer on an urgent basis. Booking was made for a morning slot on Tuesday, having clearly explained the fault (with fault code) and with an understanding that the issue should be resolved on the day. The engineer finally arrived at 5pm (we were put last due to being closest to his house), and stayed for 20 minutes - he identified two issues (fan and condenser) and said replacing the fan would be an immediate fix to get us up and running again while we awaited a longer term fix from LG. He didn't have the part (despite it being clear that this is a part we would need when we called to book the appointment) but said he would come back once the part was in, and left. We then immediately received a call from head office to say the part would be two weeks, which is not what is suggested on the website and we would never ever have booked on that basis. They could have told us this when we called to make the booking. We said we did not wish to proceed on this basis. They then required full payment of £112 for a 20 minute call out, which was hours late. Afterwards, we had another company come out who confirmed that the more pressing issue was leaking refrigerant, which the engineer didn't even identify. Terrible service from start to finish. Don't do what they say they do. Would not recommend.”

Helpful Report

Posted 1 day ago

“Unfortunately, Glotech's review system does not allow you not to give a star rating before being able to submit a review. I would not have given you a star at all. After three visit, I had to contact you after each visit to find out what was happening with my repair. Miscommunication, misinformation, inexperienced engineers, extremely poor customer service. Never again !!”

Helpful Report

Posted 1 week ago

“We took half a day off work to wait in the 12-5 appointment. At 4:50pm we were called to be told the engineer had had to return to a previous repair and so would not be attending. My issues are: AM or PM appointments are too broad, the engineer having to revisit a job suggests he failed to do the repair the first time and the late notification - wasting a half day of leave and the entire afternoon. This is entirely unacceptable.”

Helpful Report

Posted 1 week ago

“Absolute joke of a company, like most of these repair ones are. Cancelled at the last minute and when they did eventually come a few days later stayed 5mins flooded the floor said he couldn’t fix the washing machine and left. Would definitely not recommend just buy a new one.”

Helpful Report

Posted 2 weeks ago

“This company is a joke. I booked a repair in advance with a PM slot. Due to work I couldn’t be at the property but arranged for some to be there all pm. Received a call from the guy at 9am so said he changed the booking to all day (I had not been told) I said I could get someone there in 30mins, he said 10 minutes or he’s gone. The company didn’t give two shits and offered nothing in customer service. All I would have asked for is a little more clear warning to get someone there. Dogshit customer service!!!”

Helpful Report

Posted 2 weeks ago

“How is this overall score so high when the reviews are dreadful? The company passed my job to another company - VES Repairs -without notifying me. Engineer came out to fix my dishwasher today pressed one button and said that I need a new power control board and electronic operating unit. I have serious concerns about this company.”

Helpful Report

Posted 3 weeks ago

“Booked a call out for a broken fridge, I said it was clearly low on refrigerant, gave the make and model. Engineer turned up, said it’s broken, said he can’t work on that brand and told me to call a specialist… still charged £118… don’t waste your money with these!”

Helpful Report

Posted 4 weeks ago

“Unreliable company. Booked the appointment but the technician did not come. Even thought I was booked for 12-5pm, I called and was informed the technician came earlier which was a lie as he left no note.”

Helpful Report

Posted 1 month ago

“Came out to look at my fridge door, said l would need a part and they would let me know. They charged me £95 for call out. Couldn’t repair it but still charged me £95 for call out. What a rip off , please don’t waste your money even calling them”

Helpful Report

Posted 1 month ago

“After 3 weeks and 3 engineer visits I am back to square one ( £400 cost !) The company have engineers who don’t know enough about fridge freezers but pretend they do. They leave it working but after filling it with food it stops working again !Customer services department have no empathy re 3 weeks with no fridge - lots of money wasted due to throwing away and the time involved going to shops for just in time shopping. But hey they know the terms and conditions inside out Wouldn’t use ever again but I know they won’t care about that either”

Helpful Report

Posted 1 month ago

“Engineer arrived to unblock drain hole in Samsung Freezer. Used screwdriver and pliers to chip away ice near to fragile elements. Hole unblocked, engineer left. As soon as he left I assumed the freezer was working again, but 2 hours later the freezer is not. Now have a freezer full of goods slowly defrosting and the company say they cannot return for 7 days. They also say that in the small print they are not liable for compensation. Their engineer didn't diagnose the problem, and because of their incompetance I have a freezer of damaged stock. Very angry. Do not use this company.”

Helpful Report

Posted 1 month ago

“A techniciam came out, call out fee £118, does absolutely nothing but take photos, tell me there are 2 sensors each around 20quid. He couldn't have known less about my samsung fridge if he tried. Says he'll refer it to a senior engineer to see which one most likely needs replacing, don't worry no extra labour fee as this visit is covered for 6 months. Next i get a phone call to make an appointment, need £240 payment as sensor is over 130 plus it requires 2 engineers to replace so an extra labour of 50 odd quid. Feels like I'd be paying to have a someone teach someone else. I think not, will cut my loses as i now feel like they are actually trying to rip me off.”

Helpful Report

Posted 1 month ago

“Don’t waste your time with this company. Booked an A.M. appointment with them. Took time off work for their visit and they never turned up.”

Helpful Report

Posted 1 month ago

“Absolute joke of a company initially come out quick to try to fix washer/dryer have left us 6 weeks now and lying about dates for parts to arrive.! Have asked for a refund on parts I’ve paid for. Keep away”

Helpful Report

Posted 1 month ago

“Waited in all afternoon . Engineer arrived and fiddled with his phone after looking at serial numbers and told me our microwave needed replacement.Time spent 10 minutes at the most. This could have been done over the phone . I was then charged £105.54 for this . Told I would be contacted with a price for a new microwave and I am still waiting 4 weeks later . All a waste of time and money . I will not be using Glotech again”

Helpful Report

Posted 1 month ago

“Totally disappointed! No service! No repairing! Whole day waiting but the technician only came for 5 mins without any checking! But then charged me £95.94! Why did I need to pay “cost of repair” fee without any checking or repairing!?”

Helpful Report

Posted 1 month ago

“Don’t use. Would be rating 0 if possible. Engineer came with no parts, couldn’t diagnose issue and then charged us £118 for 5 mins here to tell us he doesn’t know what it is. But we should try a starter motor which he didn’t bring with him.”

Helpful Report

Posted 1 month ago

“The engineer turned up and suggested that I buy the part, a small clip, myself as the mark-up by Glotech was high. He then showed me the part that was needed and I ordered it from the manufacturer. He never mentioned that by doing this the repair would not be covered by warranty (the terms and conditions do mention this, but who reads these?). It turned out that he had identified the wrong part so it failed. Glotech would not cover a re-repair under warranty which is fair enough. However, they would not cover a new, fully paid for, repair even though I asked them to supply all parts needed for the repair. As the repair involved supplying a new pin and clip, which Glotech would have supplied, it was disapointing that no warranty was offered. I wasn't prepared to risk their engineer getting it wrong again; a third repair and I might have well have bought a new oven.”

Helpful Report

Posted 1 month ago

“I paid £105 for a 5-minute visit to tell me I needed a new dishwasher. Daylight robbery.”

Helpful Report

Posted 2 months ago

“Not a very helpful experience. Engineer came and said what he thought the problem might be the solenoid and after replacement it would need a regas,said I would be contacted later with price. 5 days later after ringing them they told me that they could fit the part but hadn't got an engineer capable of doing a regas. Not very impressed it cost me £118 plus to be told that they couldn't do the job they advertise which is repairing a fridge, freezer. No chance of a partial refund even though their engineer is only partially trained.”

Helpful Report

Posted 2 months ago

Glotech Repairs is rated 4.1 based on 4,809 reviews