Probably better than some, but lacking efficiency, value-for-money and a certain degree of honesty. Friday:Informed Glotech that the heating element on our dishwasher needed replacing, and gave model No. etc. Booking appointment for Monday Monday: received call saying that they couldn't send an engineer till Wednesday. Wednesday: Engineer called, confirmed that the heating element needed replacing, would need ordering and took £70+ for call out. Thursday: call from Glotech asking for £80 for heating element (2 days delivery) 7 days later: I called Glotech and was told the element would be sent in 2 days. Monday: call from Glotech saying engineer would arrive Wednesday Wednesday: engineer arrived with wrong part - was told that the right part was in stock, would be cheaper and would be delivered by Friday (obviously Glotech pocketed the difference!) Monday: Glotech called to book engineer for Wednesday Wednesday: Engineer called and fixed dishwasher. Conclusions: Although all staff were friendly, no-one really seemed to know what they were doing despite being told of the problem on day one! Taking £150+ from customers before any work is done, leads to mis-trust and impatience. For a company that claims problems will be sorted as quickly as possible, being without a dishwasher for weeks, for my wife and I, as a disabled couple, was extremely inconvenient. Obviously some dishonesty about delivery and price have added to my distrust of this service.