Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.02

4.0 Rating 4,958 Reviews

75 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.0

Based on 4,958 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

Visit Website

Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

Write Your review

Tell us how Glotech Repairs made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with the service. Repair was subcontracted out to an engineer who then charged for the replacement part and failed to deliver it despite multiple calls etc. Glotech then washed their hands of it leaving me to try and reclaim my money, despite their acknowledging that they were having problems with the contractor Willow and Stone Services.”

Helpful Report

Posted 1 month ago

“DO NOT USE! The operative arrived, told me the freezer was 20 years old. He couldn’t get parts. He only checked the self test when I asked him to. I later managed to decode the FD number, 0005 and found it was manufactured in 2020 hence 6 years old. Still don’t know what is wrong with it. He left and charged my £99! It’s impossible to use their complaints system. Won’t accept text due to ‘security issue’ Disgusting Why don’t you do something about this Bosch?”

Helpful Report

Posted 4 months ago

“Not happy,2 appointments made 2 excuses for not attending. Oven still not working .NO STARS FROM ME.”

Helpful Report

Posted 10 months ago

“Had visit from Terry Baker today was so helpful ,explained everything on how to use my machine Terry you are a thoughly nice guy thank you”

Helpful Report

Posted 11 months ago

“Very quick and easy to book. However, we could buy a new dishwasher for the cost of the repair! Decided to cancel the appointment.”

Helpful Report

Posted 1 year ago

“Engineer was helpful and competent.My AEG microwave need a new magnetron, for which I was quoted £159, to be delivered in 3-5 working days.The part was available for next day delivery by AEG, at a price of £116. In future I’ll use AEG.”

Helpful Report

Posted 1 year ago

“Taken aback by having to stump up 100% of call-out before they came. Part required was £92 from manufacturer compared to £120 from glotech. Destroyed silicone sealant getting at induction hob and not rectified- will now have to get a kitchen fitting company separately to re-seal hob. Happy with engineer who came promptly to fix.”

Helpful Report

Posted 2 years ago

“The chap who attended was polite, friendly and knowledgeable”

Helpful Report

Posted 2 years ago

“Engineer courteous and helpful bu I had to pay the call out fee for a repair that would be as dear as a new machine. So in fact I paid £89 for nothing except some advice.”

Helpful Report

Posted 2 years ago

“I phoned on Thursday and you said you would phone back to date I have received no calls.it is regarding my nerff 1 am 90 but I think the pipe which clears the water needs to be cleaneddishwasher.I have had 4 visits and the machine is still dirty. I would have thought that a engineer would have spotted this . I would be pleased of your comments”

Helpful Report

Posted 2 years ago

“I have only given 3 stars as I was told it would be expensive to repair but Glotech could fit me a new one. I accepted a quoted earlier this week and have heard nothing since (not good customer service I feel).”

Helpful Report

Posted 2 years ago

“Your engineer visited to take a look at the dishwasher door that we could not get to close. ( it was out of alignment) he replaced a valve he thought needed replacing in addition. The dishwasher did not work when I wanted to use it the next day. It’s showing code E15 ! I’m guessing something happed when the dishwasher was moved. My rating is based on the dishwasher now not working for a different fault.”

Helpful Report

Posted 2 years ago

“I was not completely satisfied with the repair/diagnostics agent who was paid to diagnose the issue. He did not pull the offending part out to show me the damage. He did not remove the item and put an electrical tester on it to confirm continuity of the heat pump either. I did pay a reasonable amount of money for the service and thought a 5 minute visual inspection was not good enough. The technician was on time and friendly though and assured me he had seen this all before. We were offered a discount on a replacement machine though which we were not expecting.”

Helpful Report

Posted 2 years ago

“Unfortunately you didn't manage to repair our fridge and the options firvreolacement were expensive, so we decided to go elsewhere.”

Helpful Report

Posted 3 years ago

“Emma asked me to pay the engineer first visited £89. but no problem has been solved. I have not yet received a report after emailed twice.”

Helpful Report

Posted 3 years ago

“Mixed bag, unfortunately. Booked as quick turnaround, but appointment cancelled twice. The engineer that eventually turned up was excellent and honest pointing out the machine was not cost effective to repair and helpful in indicating the negatives of the machine we had.”

Helpful Report

Posted 3 years ago

“Attended at allotted time but didn't have part as his van had broken down. Said he would return and gave a day. On that day no one returned so a phone call had to be made. Arrived the next door and fixed the problem. Problem was easily diagnosed in first instance and fixed on his return visit. The tumble dryer drum would not rotate so a new capacitor was fitted. Tumble dryer now works fine.”

Helpful Report

Posted 3 years ago

“The engineer that came was fantastic and did a great job. Really helpful and rang me to tell me when to expect him. The staff in the office messed me about twice over timings with my slots. When I called to query they were very dismissive over this and unhelpful sadly. I was cb promised a first call and an am slot. Neither happened!”

Helpful Report

Posted 3 years ago

“Well I am not 100% sure it’s fixed as I have been able to get it working on and off. I just got told it was fluff in the pump. I am concerned it will pack up again in a couple of weeks. What happens if it does? I was not paying almost £90 for a temporary fix ! ?”

Helpful Report

Posted 3 years ago

“It was great getting a visit booked within days of calling, and the engineer who came was friendly and really efficient. He diagnosed that the water dispenser bottle in our fridge freezer was leaking (flooding the base of the fridge) and also that the model of bottle is no longer available. However there is nothing wrong with the fridge and I asked for a second visit (which is possible within the call-out price, but only if you have new parts to fit) to seal up or take out the water element, since there is nothing wrong with the rest of the fridge was not possible. So now I have to get another engineer out from somewhere else to do that. I didn't mind paying the £90 call out, but I do wish they could have finished the job, rather than me starting from scratch but with a diagnosis which is fixable.”

Helpful Report

Posted 3 years ago

Good afternoon, as I do not have all of the details to look at your repair could you email to repairs@glotech.com and our customer service team to take the feedback and investigate - thank you

Posted 3 years ago

Glotech Repairs is rated 4.0 based on 4,958 reviews