My washing machine was about five years old and stopped with water in it. Not knowing a local engineer I looked on the internet. Booked a date and time, the engineer came early, found the problem drained the water so that I could take my laundry to be washed. The washing machine was inbuilt so I was worried that some of the fittings would have to be taken out which was not a problem for the engineer. The Firm contacted me when the part became available, booked an appointment and again the engineer came first thing in the morning. I was delighted with the whole process and efficency of the Company. It was like clockwork. Excellent service and costs are fair. Will definitely be using this Company again for all other appliances.