Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.08

4.1 Rating 4,846 Reviews

77 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,846 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“⭐ 1 Star – Avoid! Shocking Customer Service from Glotech Repairs (Cottingham) Initially, Glotech seemed helpful when booking an engineer for my elderly parents, one of whom is disabled and lives in a bungalow. However, the experience quickly turned into a nightmare. The engineer did not call ahead as promised by the office and simply turned up unannounced. The fridge freezer is only a couple of years old and just out of warranty. The engineer advised it was a manufacturing fault and that repairs would be too expensive or unreliable. He said the office would send a report and invoice, as Argos had agreed to replace the appliance if it was confirmed not fixable. Since then, I’ve chased repeatedly for the report – made several phone calls, asked for call-backs that never came, and only eventually received an invoice with a vague description (no mention of the manufacturing fault). When I explained how urgent the situation was, as my disabled mum has been left without a working fridge freezer for weeks, one staff member even laughed on the phone. This has left my parents not only without access to food but also without safe storage for vital medical supplies that must be kept refrigerated to keep my mum alive. Avoid this company at all costs. Shocking customer service, zero compassion, and no accountability once they’ve received payment!”

Helpful Report

Posted 1 month ago

“I call for a repair and in five minutes I was told it cost 400 pounds and it took 3 days to order a part and then book for engineer to replace the part and it took about a week to get the things sorted.call out charges are very expensive.not recommended.if your appliances are old better be replaced new appliances.”

Helpful Report

Posted 1 month ago

“Not happy,2 appointments made 2 excuses for not attending. Oven still not working .NO STARS FROM ME.”

Helpful Report

Posted 1 month ago

“I have had my repair cancelled 4 times for all different reason of Glotech, man sick, van broken down etc and had to take 4 days off work. Disgraceful service . All I wanted was a good repair service and completed, which has caused me lots of stress”

Helpful Report

Posted 1 month ago

“I had glotech out for a quote to fix a wine cooler. I was originally told that i would need to pay £85 for a call out. The man that came to look at it told me it can be repaired, it needed fans and possibly a compressor but it could be fixed. Then charged me £105 for call out with no explanation for the increased cost. I called for the quote to fix it to be told that they can’t get access to the parts and I had to call the manufacturer. Beware of them bumping up prices and then not doing the actual work to fix it! I would never use this company to fix anything and will be telling everyone else to do the same. They should be ashamed of themselves taking money so freely from people.”

Helpful Report

Posted 1 month ago

“Ben that fixed my microwave was a lovely polite young man. did a splendid job. I will definitely recommend Glotech to friends in Lavenham.!”

Helpful Report

Posted 1 month ago

“Disappointed in many levels. Positive that they were quick to respond and showed up when expected. Diagnosis took 5 minutes. Paid £95 because apparently that covers any labour in case the part is available. No call back regarding the part for a few days, had to chase myself. Got a quote for the part and was not worth fixing. Which means no labour from their side. Was told that I would be offered a quote on new appliance and a discount will be offered too. No email for a few days, had to chase that too. Turns out the quote was about £100 more expensive than online prices for the same appliance and the discount offered was £25. My impression is all the money being made for the company comes from the initial visit. £95 for a 5 minute visit is not bad at all. Ended up buying a used one for the same fee as their visit. Wish I never bothered with them.”

Helpful Report

Posted 1 month ago

“Would not use this company again, I was charged £105 for somebody to visit for less than 5 minutes to look at the error code and tell me they won’t repair my appliance. I think they really need to look at their pricing structure to charge for callouts and repairs separately as I feel very ripped off”

Helpful Report

Posted 1 month ago

“I arranged a washing machine repair a week in advance and took the whole day off work, I’m self employed, was told they would attend between 8am-5pm, nobody showed up and not even a call, I had to call them and they were quite person I talked to was quite rude saying it was beyond their control and would not be able to help. I’m raging 😡 avoid this company!!!”

Helpful Report

Posted 1 month ago

“Charged £175 for spending five mins to give me the same reason that I mentioned on the call prior to the engineer visit that the motor has failed for the cooker hood, given me a quote for new cooker hood and charging £180.00 labour to fix it, seems unfair and a complete rip off, stay away from this company.”

Helpful Report

Posted 2 months ago

“Charged £105 for just a call out. Was told the new part would be ordered and fitted but was then informed after paying that the part was no longer available. Did not receive any compensation. Please avoid at all costs.”

Helpful Report

Posted 2 months ago

“Avoid! Eye watering charges, little help and poor customer service. Charged over £300 for diagnostics which took a matter of minutes and no resolution leaving 2 out of 3 appliances still not fixed. Even the engineer agreed that these charges were excessive. Difficult to get hold of customers services on 3 attempts at calling. Offered a 10% discount only which is clearly inadequate. I will avoid using Glotech again both personally and professionally (rental business). Very disappointed.”

Helpful Report

Posted 2 months ago

“I would not recommend using this company. We had to book two repairs for two separate appliances, which I did not initially think would be an issue. We gave the make and model numbers, meaning the company would have known full well the age of the appliances and the availability, or lack of, of parts. The engineer was polite, prompt etc, but told us that, given the age of the appliances they could not source parts. We were charged two sets of fees by Glotech, paid in advance, for call out fees and labour, despite the fact that no labour was provided and only one call out visit made.”

Helpful Report

Posted 2 months ago

“Had visit from Terry Baker today was so helpful ,explained everything on how to use my machine Terry you are a thoughly nice guy thank you”

Helpful Report

Posted 2 months ago

“Pointless waste of time. Sent one engineer out who immediately said he would need a colleague to remove the built in oven to find out why it isn’t working as it was too big for just him. I gave you the make and model number and Glotech supplied and installed the oven in 2017 so I don’t understand why this wasn’t considered before the visit. Then when I called to rebook for a follow up visit (after being advised you would call me!) I’m told that there’s no point anyone else coming out as you cannot source parts for the oven. But you don’t even know what’s wrong with it! Waiting for my refund of the call out fee and will find a competent engineer to at least diagnose the problem!”

Helpful Report

Posted 2 months ago

“I would put zero stars if I could. Waited in all day , no show . Rang the company twice and they said he will be there by six . He wasn’t. No apology. No explanation . Don’t use them they are useless”

Helpful Report

Posted 2 months ago

“Booked a repair, was told the engineer would be with me early in the afternoon, at 3pm I called and was told he was stuck on another job and wouldn't be attending No communication, happy that they won't be trying to repair my appliance if this is the level of service they provide”

Helpful Report

Posted 2 months ago

“Paid £95 but hasn’t fixed the problem”

Helpful Report

Posted 2 months ago

“We booked this service to repair our fridge freezer on an urgent basis. Booking was made for a morning slot on Tuesday, having clearly explained the fault (with fault code) and with an understanding that the issue should be resolved on the day. The engineer finally arrived at 5pm (we were put last due to being closest to his house), and stayed for 20 minutes - he identified two issues (fan and condenser) and said replacing the fan would be an immediate fix to get us up and running again while we awaited a longer term fix from LG. He didn't have the part (despite it being clear that this is a part we would need when we called to book the appointment) but said he would come back once the part was in, and left. We then immediately received a call from head office to say the part would be two weeks, which is not what is suggested on the website and we would never ever have booked on that basis. They could have told us this when we called to make the booking. We said we did not wish to proceed on this basis. They then required full payment of £112 for a 20 minute call out, which was hours late. Afterwards, we had another company come out who confirmed that the more pressing issue was leaking refrigerant, which the engineer didn't even identify. Terrible service from start to finish. Don't do what they say they do. Would not recommend.”

Helpful Report

Posted 2 months ago

“Unfortunately, Glotech's review system does not allow you not to give a star rating before being able to submit a review. I would not have given you a star at all. After three visit, I had to contact you after each visit to find out what was happening with my repair. Miscommunication, misinformation, inexperienced engineers, extremely poor customer service. Never again !!”

Helpful Report

Posted 3 months ago

Glotech Repairs is rated 4.1 based on 4,846 reviews