I booked an engineer on line. I noted in the booking form that the seal had worn through and that I suspected the bearings had gone as the drum was off centre. The engineer arrived and after looking at the machine told me that the seal had gone and the bearing need changing and that I would have to book the repair in so that he could come back with the parts to fix the machine.I was charged £70 for this service. At the very least I would expect that the engineer would have come prepared with the parts to do the job after I had informed them in advance of what the problem was. Now I'm out of pocket and I've no intention of paying them to do the same job twice.