Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.05

4.1 Rating 4,893 Reviews

76 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,893 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

Visit Website

Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would not recommend. Terrible communication, long lead times, money up front, waiting waiting waiting for a call back. Avoid. Job number 1297702, if anyone is reading this and would like to try and salvage my option of Glotech”

Helpful Report

Posted 23 hours ago

“Horrible service. Sent out a contractor to fix my washer in December, asked to be paid upfront, and still no signs of washer being fixed. Have chased Glotech multiple times and refused to help as the job was outsourced, therefore not their responsibility. They are very irresponsible.”

Helpful Report

Posted 1 day ago

“The engineer was onsite for 5 mins, looked at the freezer and said he couldn't fix the appliance and charged £95 + VAT. Over £21 per minute”

Helpful Report

Posted 1 day ago

“This service advertises fast and reliable washing machine repairs, but my experience was the opposite. It has been almost two weeks, and the problem is still unresolved. Extremely disappointing and misleading. I would not trust the claims made on their website.”

Helpful Report

Posted 2 days ago

“Very poor service. No communication. Called during the day to ask when the engineer would arrive. Called again to be told the job was cancelled with no notice. Unhelpful customer service”

Helpful Report

Posted 3 days ago

“Earliest appointment for microwave. repair was not for 4 days (too long) That was cancelled the day before by Glotech and new appt given for following week(week 2) Engineer attended and diagnosed fault. ordered part came in 2 days later but no appt available for 5 days(week 3) . That then was cancelled by Glotech . I could not take next appt unless they could specify 8-12 which they are not prepared to do . Engineer finally came at beginning of week 4. In then end it could not be repaired because of something else that showed up . If the whole thing had been dealt with promptly I could have replaced the microwaves and not been without all those extra weeks. No problem with the engineers but Glotech's appointment system is inefficient and unreliable .”

Helpful Report

Posted 3 days ago

“Engineer came out to our washing machine said it wasn’t leaking but it leaks on every wash! Don’t bother using them as they obviously don’t want to fix the problem best to just not use them!”

Helpful Report

Posted 4 days ago

“Glotech supplied an engineer to do an initial inspection for a fridge repair. He located the fault and asked that we pay for the repair and parts in advance. He never returned, we could not contact him and Glotech are taking no responsibility for loss of payment. Terrible customer service.”

Helpful Report

Posted 6 days ago

“The two stars are based on a fairly prompt visit for an engineer to examine a tumble dryer with a drum that appeared to be struggling to turn. I am pretty certain that the fee quoted was £82.00 but I paid £99.54 for an engineer to basically inform me that an older machine (3 years old) could not function properly with a heavy load. I was not impressed!”

Helpful Report

Posted 1 week ago

“9 weeks and £260 down I still do not have a working washing machine & still being ignored by the engineer. Customer service is useless and unhelpfulI. Such scam artists. If only I had seen these reviews before… strange how they are rated 4.1 stars when every review is echoing my negative experience!”

Helpful Report

Posted 1 week ago

“Terrible just interested in taking your money. Dishwasher wouldn’t drain sent an engineer who is not employed by them. He just checked the filters which we had already done and found a pea so left after that without waiting to see if this was the problem. It wasn’t and then trying to complain is impossible quoting their terms and conditions . You can’t get your money back and so they book a return visit between 8 and 5pm and won’t inform you on the day what time the engineer is coming. In the end I cancelled as I didn’t trust that I would have anything other than more grief.”

Helpful Report

Posted 1 week ago

“Telephoned in Thursday 19th Jan for an engineer to call to look at and replace element in Stoves cooker. Arranged for Tuesday 20 th the only free day we had as I was told engineer will call between 8am & 5 pm. Usually have our daily meal at lunch time but moved this to the evening as didn’t want the oven to get hot if engineer called over lunch time. I telephoned in @ 2.30 to get an update only to be told, engineer won’t be with you today as van broke down this morning. I asked why someone didn’t call me to let me know, and the reply was, we have only just been told. Terrible customer service. My day wasted and at 81 I can’t afford to waste days.”

Helpful Report

Posted 1 week ago

“paid for a part repair man came and he said cant repair it and only there for for 5mins and have to pay £90 for labour and did not get the part back.....total fraud. do not use”

Helpful Report

Posted 1 week ago

“Don't use this company is my advice, like lots of the reviews here I have had a terrible experience. I asked for a quote to replace an oven door. This was ignored and they sent an engineer to 'pop round and get the model details'. I was then quoted a price which was as much as buying a complete new oven! When I (obviously) declined I was charged over £100 for the privilege of receiving the ridiculous quote. When I refused to pay they set debt collectors on to me threatening me with court proceedings. No clarity, and the worst customer service / unethical trading practices I have encountered for years. Absolute bandits. AVOID AT ALL COSTS.”

Helpful Report

Posted 1 week ago

“Don’t use. There is a good chance you will just ended up being charged for a part that never comes and you are out to of pocket.”

Helpful Report

Posted 1 week ago

“I don’t normally write reviews but I feel the need to be honest about this company. We booked a service for our dishwasher the week before Christmas, it’s still not fixed.(17th Jan) Glotech sent out a sub contractor who came out promptly, dismantled the machine, told us they ordered a part and the Guy hasn’t been back. I keep calling Glotech and they said it’s not their issue as our contract is with this new sub contractor! Firstly I called you, Glotech, not some sub contractor. I’m sure I’d find that you can do this legally if I read page 25 on the small print but if this is the case, the people you send should be a legitimate professional company. The sub contractor firstly ignored my calls for weeks. Then said he’d be out last week on Tuesday and didn’t appear. I called Glotech to hear their new excuse this week and they told me the guy is having a week off! These guys are anything but professional. Glotech please don’t reply with some delivery delay excuse, the dishwasher is a Neff not some obscure brand.”

Helpful Report

Posted 1 week ago

“I had arranged for an engineer for January 13th between 12.00 and 17.00. Read the t&c's and accepted. After the confirmation pre call stating the engineer would be there between 8 and 5 and could i confirm the component model. Already on the on line booking i should of anticipated that what proceeded was going to happen. The engineer arrives takes a photo of the serial number sticker on the inside of the fridge touches the inside of the fridge and states that needs re-gassing. He would get the office contact me to arrange another engineer to come and do, that's £109, even though get a quote on line states £90 inc vat. The office does not ring me until i chase some 24hrs later to be told we cannot help any further do not offer that service anymore. Great piece of customer care, would not see many of those on your review page would you. Thanks for nothing. I work in the retail industry and cannot believe these things still happen.”

Helpful Report

Posted 2 weeks ago

“Do not use. £210 out of pocket. Booked a dishwasher repair. Their local engineer said I needed a part which I paid for and he would come back. It's been 6 weeks. Impossible to contact him. When I do get hold of him , he doesn't show up. Glotech Customer Service doesn't seem to think they are responsible and tells me to contact him.”

Helpful Report

Posted 2 weeks ago

“be carefull as this repair company say they dont do a callout charge but if an engineer comes out to you you will be charged the full labour charge even if the item can not be repaired and the engineer was with you only 5 mins,”

Helpful Report

Posted 2 weeks ago

“If I could I would leave 0 stars. I called and told them what the problem was heat pump failure on my Samsung tumble dryer. 2 men game perfectly lovely guys but after 20 mins they told me it was heat pump failure and not something they could repair. Furious I had to pay £149 to be told what I already knew & they couldn’t fix it anyway. Avoid!!!!”

Helpful Report

Posted 2 weeks ago

Glotech Repairs is rated 4.1 based on 4,893 reviews