Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.09

4.1 Rating 4,807 Reviews

77 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,807 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately, Glotech's review system does not allow you not to give a star rating before being able to submit a review. I would not have given you a star at all. After three visit, I had to contact you after each visit to find out what was happening with my repair. Miscommunication, misinformation, inexperienced engineers, extremely poor customer service. Never again !!”

Helpful Report

Posted 1 week ago

“Really happy with this company. Came out to fix a fridge door. When no fix possible Mathew came up with the idea of reversing the door. It worked! Mathew took his time looking for a solution so that we didn’t need to get a replacement fridge. Good communication with company throughout.”

Helpful Report

Posted 1 week ago

“We took half a day off work to wait in the 12-5 appointment. At 4:50pm we were called to be told the engineer had had to return to a previous repair and so would not be attending. My issues are: AM or PM appointments are too broad, the engineer having to revisit a job suggests he failed to do the repair the first time and the late notification - wasting a half day of leave and the entire afternoon. This is entirely unacceptable.”

Helpful Report

Posted 1 week ago

“The engineer was absolutely fine, came as promised and solved what turned out to be a simple problem in 10 minutes. What is ridiculous is that it cost us £174.60, prepaid when we or they had no idea what the problem actually was before the engineer had arrived to assess. No parts required just a realigning of a panel after removing 4 screws. Ludicrous.”

Helpful Report

Posted 1 week ago

“Excellent customer service, right through from speaking to the team on the phone to the technician attending.”

Helpful Report

Posted 1 week ago

“Absolute joke of a company, like most of these repair ones are. Cancelled at the last minute and when they did eventually come a few days later stayed 5mins flooded the floor said he couldn’t fix the washing machine and left. Would definitely not recommend just buy a new one.”

Helpful Report

Posted 1 week ago

“Paul from Glotech arrived exactly at the time he'd said he would. He listened to the issue and took my Rangemaster Induction Hob apart to diagnose the problem. Unlike other repair companies, Glotech customer service had already advised the cost of the 'worst case scenario' if the powerboard needs to be replaced. Paul was friendly, helpful and knowledgeable. He has advised actually trying to replace the fuse and see if that works. If it does then he will have saved me an absolute fortune. Hoping he will be back out once the fuse has been received. Fingers crossed! So far I would thoroughly recommend the company. As a side note - would definitely not recommend a Rangemaster Induction Hob - a fault costing in excess of £1k after just 5 years is outrageous - cheaper to buy a new cooker. Hindhead, Surrey.”

Helpful Report

Posted 2 weeks ago

“This company is a joke. I booked a repair in advance with a PM slot. Due to work I couldn’t be at the property but arranged for some to be there all pm. Received a call from the guy at 9am so said he changed the booking to all day (I had not been told) I said I could get someone there in 30mins, he said 10 minutes or he’s gone. The company didn’t give two shits and offered nothing in customer service. All I would have asked for is a little more clear warning to get someone there. Dogshit customer service!!!”

Helpful Report

Posted 2 weeks ago

“Really great service and professional approach... The engineer Mathew did a brilliant job and brought the washing machine and tumble dryer back to an almost new condition and so quiet once again... we were delighted.. A Five Star Review justly earned...”

Helpful Report

Posted 2 weeks ago

“Do not use this company - engineer turned up - was in the house for less than 10 mins - pressed a button - said I needed a new part and took money from me and left all within 10 mins. Part was installed - still not working - refusing to give any refund - have had to buy a new appliance. Customer Service is non existent and no help at all DO NOT USE”

Helpful Report

Posted 2 weeks ago

“3 appointments to bring part for freezer .He never turned up after waiting in all day 3 times Company came up with lame excuses him not turning up .What a insult.Eventally turned up today fitted part .No apologies,no replies to my emails ,I definitely wouldn't use this company again”

Helpful Report

Posted 2 weeks ago

“Our Bosch washing machine wasn't draining - and Scott fixed it promptly, efficiently and courteously today. Excellent service.”

Helpful Report

Posted 2 weeks ago

“How is this overall score so high when the reviews are dreadful? The company passed my job to another company - VES Repairs -without notifying me. Engineer came out to fix my dishwasher today pressed one button and said that I need a new power control board and electronic operating unit. I have serious concerns about this company.”

Helpful Report

Posted 2 weeks ago

“Booked a call out for a broken fridge, I said it was clearly low on refrigerant, gave the make and model. Engineer turned up, said it’s broken, said he can’t work on that brand and told me to call a specialist… still charged £118… don’t waste your money with these!”

Helpful Report

Posted 3 weeks ago

“Very quick and easy to book. However, we could buy a new dishwasher for the cost of the repair! Decided to cancel the appointment.”

Helpful Report

Posted 4 weeks ago

“Remel (sic?) visited us today and was absolutely golden. Exemplary customer service and friendliness. Diagnosed our issue straight away and offered us some options on what to do next. He MUST be your BEST engineer??”

Helpful Report

Posted 1 month ago

“Engineer was helpful and competent.My AEG microwave need a new magnetron, for which I was quoted £159, to be delivered in 3-5 working days.The part was available for next day delivery by AEG, at a price of £116. In future I’ll use AEG.”

Helpful Report

Posted 1 month ago

“Unreliable company. Booked the appointment but the technician did not come. Even thought I was booked for 12-5pm, I called and was informed the technician came earlier which was a lie as he left no note.”

Helpful Report

Posted 1 month ago

“Came out to look at my fridge door, said l would need a part and they would let me know. They charged me £95 for call out. Couldn’t repair it but still charged me £95 for call out. What a rip off , please don’t waste your money even calling them”

Helpful Report

Posted 1 month ago

“After 3 weeks and 3 engineer visits I am back to square one ( £400 cost !) The company have engineers who don’t know enough about fridge freezers but pretend they do. They leave it working but after filling it with food it stops working again !Customer services department have no empathy re 3 weeks with no fridge - lots of money wasted due to throwing away and the time involved going to shops for just in time shopping. But hey they know the terms and conditions inside out Wouldn’t use ever again but I know they won’t care about that either”

Helpful Report

Posted 1 month ago

Glotech Repairs is rated 4.1 based on 4,807 reviews