Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.02

4.0 Rating 4,968 Reviews

75 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.0

Based on 4,968 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

Visit Website

Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

Write Your review

Tell us how Glotech Repairs made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Glotech repaired our fault in May 2026 - the same fault has now occurred 4 months later. They sent someone out the next day - we was here for three minutes and wants me to pay a further call out charge for THE SAME FAULT WHICH CLEARLY WASN’T REPAIRED PROPERLY IN MAY. Really upset and disappointed with today’s events”

Helpful Report

Posted 12 hours ago

“Save yourself the call out fee and put it towards a new appliance. Despite the company knowing we had a Rangemaster Induction that’s 10yrs old, they still gave us the impression that it’s something their engineers are well equipped to deal with and can source parts! He spent an hour, I felt he was clutching at straws with his diagnostics. Initially telling us it’s because there’s a loose screw. Eventually said it needed a part that he couldn’t find on system. To later be called from office to say the part required (which they can’t tell us what the part is, or give us the part number), but it will cost £1500! Almost pricing themselves out for me to refuse repair. It’s a good earner going round charging £130 call out fee with no intention of repairs.”

Helpful Report

Posted 1 day ago

“One star because zero isn't an option. Engineer called, stated door seal on freezer needing replacing, and parts were readily available. Ordered and paid for part, told they had been discontinued. Took four days to have this money returned. Was advised a full replacement of fridge freezer would be required and I would receive an estimate. Defrosted the freezer myself, adjusted door and what a surprise all in good working order. Requested refund, informed I would need to video the inside of freezer and an engineer would need to attend to confirm. Same engineer who, unsurprisingly, claimed he fixed the door when he first visited. All further requests for a refund dismissed. Absolute shambles.”

Helpful Report

Posted 1 day ago

“Job 1346391 Ashton Road, Clay Cross. Oven Repair. The service was excellent from the moment I spoke to Glotech to make an appointment until the job was completed. Andrew Pickles the engineer sent was very professional and identified the issue quickly, ordered the part required, which arrived the next day. The office arranged for Andrew to come the next day to complete the job. The office staff were very efficient and helpful. Andrew Pickles was excellent and very respectful and made me feel at ease. I will certainly use Glotech again if I have any more issues with my kitchen appliances and I will request Andrew to carry out the repair, if available. Thank you. Carole Rainbird”

Helpful Report

Posted 2 days ago

“Repair person did not turn up... Apparently running very late, but nobody rang me, so waited in all afternoon for nothing. Cannot recommend.”

Helpful Report

Posted 1 week ago

“We are delighted with the quick response from Jeff, Steve's Appliance Services and a great and efficient outcome to problem with our fridge. Jeanette”

Helpful Report

Posted 1 week ago

“Do not book with this company. They did the call out and sent an engineer out who claimed he fixed the issue which was a leak and within a day it reappeared. I called to have them come out again and they said they would need to order parts which took a few days. I was then told they had to cancel the appointment as they had ordered the wrong parts! I then had to wait for the parts to arrive again. Once they eventually did the couldn’t send an engineer out until four days later! I disputed this and asked if they could send out the first available engineer, to which they responded the parts are with a specific engineer who has the parts and would have to send them back to the warehouse for another engineer to receive them which would take more days! He visited today and couldn’t even affirm that he’d actually fixed the issue, within ten minutes of him departing the leak is happening again. Awful awful and appalling service.”

Helpful Report

Posted 1 week ago

“I called in Glotech to undertake a repair to my dishwasher. A date was agreed for a Fitter to attend and view the work. During the visit a cost of repair was agreed and I paid in advance. I was later told the replacement component had arrived and we agreed the next visit. When the date arrived, I received a call to say the Fitter was sick so we agreed a new date. When that date arrived, I received a call to say the Fitter was sick. I had lost confidence in Glotech so I cancelled the order. I was told there would be a restocking charge of £187.63 for the replacement component. I disputed the figure and contacted my credit card company, explained the situation and said I hadn't been provided the service requested from Glotech. I was reimbursed but Glotech challenged this, claiming that their Ts&Cs contained this capability although I had not seen any Ts&Cs. Consequently Glotech was reimbursed the £187.63 on the 5th May. On the 2nd June I received a letter from Guildways, a debt recovery company acting on Glotech's instruction demanding I pay £217.63 as a debt to Glotech (Global Repairs Ltd). I explained the matter had been settled as my credit card company had repaid the contested £187.63 and debited my card. They wouldn't listen and continued to text and call me every day. The claim continued to increase as I made my argument. I was undergoing treatment for stage 4 cancer and had lost the will to protest so I paid the requested amount. Consequently I paid over £400 to Glotech for absolutely nothing. I later seen reviews of Glotech's performance on line which are damming, I wished I had seen them before I contacted Glotech. Please avoid Glotech as you are likely to regret it later”

Helpful Report

Posted 1 week ago

“Dan fixed our washing machine and was excellent, really great guy.”

Helpful Report

Posted 2 weeks ago

“I requested an engineer to repair our AEG tumble dryer the this was subcontracted to willow and Stone who’s engineer came on the 19th of May and I paid both for the call out and the orders spares. Since then I have chased Willow and stone multiple times by phone and email with no response. Being down £157.95 (£82.95 call out and £75.00 for spares) we have written this off and ordered a new machine rather than through good money after bad. Beware !!!”

Helpful Report

Posted 2 weeks ago

“Very disappointed. Booked a visit and received acknowledgment and confirmation of time and date of booking. Waited in but no one came. Rang office and told booking could not be traced. Wasted a day waiting with no refrigerator working so have to start again. Most frustrating!!”

Helpful Report

Posted 3 weeks ago

“We had excellent and prompt, efficient service to repair our microwave in Tewkesbury. No hesitation in using this company again. Very friendly, reliable and helpful service.”

Helpful Report

Posted 3 weeks ago

“They came to repair a fridge-freezer.The engineer was great. They ordered a spare part which took 2 days to come and it still couldn't be repaired. I was assured that the part would be returned to where it was purchased and I'd get a full refund on the part in 5 working days. 7 working days later I had to call them to ask for the money on which they then changed their minds and told me, only partial refund would be given on a part that was returned. It makes no sense. They also said they'd help me find a replacement fridge-freezer. I had to call them to remind them that it was urgent i'd been without a fridge for over 1wk. It took them 5 days to call me back, then had the audacity to ask me if they should go ahead and find a replacement fridge-freezer and which type I wanted. Apart from the engineer, Glotech is a terrible company. I wouldn't recommend them to anyone. I bought a new one through AO. It was installed and working 3 days before Glotech decided called me back.”

Helpful Report

Posted 4 weeks ago

“I paid £148 upfront for a call out. They came out to fix my dish washer, sent an engineer who hadn’t been trained sufficiently. He spent 10 minutes moved a pipe 180 degrees & said that would fix the problem. Surprise surprise the fault came up again. I had to pay another call out charge. A second engineer came out knew exactly what was wrong due to the error code. He gave us options. My issue is having to pay again for Glotechs incompetence. Not good customer service. I would never use this company again!!!!”

Helpful Report

Posted 1 month ago

“Just the worst experience Paid for repair and the engineer was there 5 minutes! First load after came up with same error code. And they refused to refund the money as we didn’t want to use them again and waste another day at home waiting for an engineer . The man who did come said the pulled out the machine - checked the propeller and then changed it and then drained it before leaving. Took about 50mins to fix in all! Do not use this company”

Helpful Report

Posted 1 month ago

“Ray came to our home in Gloucester and was very knowledgeable and great service. Would recommend!”

Helpful Report

Posted 1 month ago

“Terrible and appalling service Gave serial number model and problems along with pictures Engineer arrived and in 2 minutes told me what I already knew and information I had provided Charged £100 for 2 minutes and talk half a day off work for this”

Helpful Report

Posted 1 month ago

“Great service from start to finish.Booking easy and the appliance repair guy excellent helpful and efficient,I would highly recommend this company.”

Helpful Report

Posted 1 month ago

“WHAT A COMPANY THE SERVICE I GOT FROM THIS COMPANY WAS SECOND TO NONE THEIR ENGINEER WAS ALSO AS GOOD CHECKERTRADE ID 364629 ALSO THE LADY WHO DEALT WITH OVER THE PHONE WAS ALSO EXCELLENT”

Helpful Report

Posted 1 month ago

“Untrained engineer I was very disappointed with the service. The engineer who attended was unable to carry out the repair on my freezer and simply told me it was beyond repair and that I needed to buy a new one. No proper repair was attempted, which left me questioning whether the appliance had been accurately assessed. I contacted the customer care team to find out why the repair had not been carried out. After persistent questioning, they eventually admitted that none of their engineers in my area are qualified to undertake this type of repair. This information should have been made clear from the outset, rather than sending an engineer who was unable to complete the work and then recommending that I replace the freezer. The whole experience was frustrating and a waste of titte. I expected the company to send a suitably qualified engineer or to be upfront if they were unable to provide the service. Based on my experience, / would not recommend this company.”

Helpful Report

Posted 1 month ago

Glotech Repairs is rated 4.0 based on 4,968 reviews