Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.04

4.0 Rating 4,901 Reviews

76 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.0

Based on 4,901 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The engineer that arrived to investigate heating up problems with our 12 year old Neff built in oven, spent no more than 10 minutes on site. He gave what seemed to me a cursory investigation and told me that the fan and element was working and everything was in order. English was clearly not his first language and we had difficulty in understanding what he was saying and he had difficulty understanding our questions. We did not feel reassured by him at all. Very poor. Our oven still takes an age to achieve the set temperature.”

Helpful Report

Posted 11 hours ago

“I would give zero if available. My 90 year old mum had an engineer visit today who plugged machine back in and it worked. Charging £148 for visit loaded machine with bath towel and started a wash opened the door at end but failed to check the towel had been spun. Probably most of us know machines with such a small load would never spin. COMPLETE WASTE OF MONEY SHOULD BE ASHAMED TO CHARGE AN ELDERLY PERSON WITHOUT CHECKING THE JOB DONE. DISGUSTING!!!!”

Helpful Report

Posted 4 days ago

“Last month our dishwasher was showing a fault number which I told glotech when i booked an appointment. Had to pay £148 in advance. We were told the engineer would come between 8am and 5pm. He arrived after 5pm.He was here for 10 minutes max. He found a tiny bit of a straw and said that was the problem despite nothing to do with the fault displayed.We put the dishwasher on the next morning and had exactly the same problem and same fault number displayed.Rang immediately and was told that we would have to pay more money for another visit and for parts which they could not guarantee would solve the problem.We are elderly and i found this company very intimidating and unhelpful. I seldom write reviews but felt i needed to on this occasion. We decided it would be cheaper to get a new dishwasher,having already lost £148. I do not recommend using this company.”

Helpful Report

Posted 5 days ago

“Glowtech are an excellent company. Both office staff and their engineer Andrew were very efficient, professional and pleasant to deal with. I would recommend them.”

Helpful Report

Posted 1 week ago

“Booked an appointment on 29/12/2025 for water not feeding dishwasher; 1st visit on 08/01/2026, engineer unable to remove the skirting board below the integrated dishwasher and left without doing anything and requested the skirting board to be removed; 2nd visit on 28/01/2026 after skirting removed, engineer unable to find out what wrong with the dishwasher and unable to tell what is wrong with the machine and left without any action. refer voice msg from tenant attached. No report from Glotech received, their promises on their supervisor will call me back - no call received. To be just felt being scammed.”

Helpful Report

Posted 1 week ago

“When I booked the service I was invited to specify morning or afternoon appointment but after I had paid upfront for the appointment I was advised I could only have an anytime on the day appointment. I had to wait in all day for the engineer to arrive at 4pm. He couldn’t fix the problem so I had to pay £168 for the part and an anytime on the day appointment. The firm gave me an appointment for a further ten days ahead then cancelled that appointment with a further week delay. I was able to purchase the part on line for £25 and cancelled my appointment. I was only refunded half the £168. I had paid over £250, wasted one whole day and had been without my appliance for three weeks before getting a cheaper and far better service elsewhere.”

Helpful Report

Posted 1 week ago

“Do not use Glotech! We booked a repair before Christmas for our dishwasher. They then subcontracted out the work to what apparently is the only engineer in south london who came over on the 22nd Dec. He said he didn’t have the part and he would order it and come back first week of Jan. We paid and he is yet to come back, not answering his phone, then the one time he did he again failed to show up. Meaning two wasted days off work with still no repair and no working dishwasher. Glotech have just wiped their hands of it and said it’s not their problem and would not send out another engineer and would not compensate us even though we are out of pocket. We called GloTech on so many occasions asking to speak to management and no manager ever calling us back. Frankly shocking customer service for what could be so much better with communication and ultimately someone that they vet and think can work for the company it’s their fault and yet they have devolved themselves of responsibility. I wouldn’t ever use this company again and don’t recommended anyone else does.”

Helpful Report

Posted 2 weeks ago

Helpful Report

Posted 2 weeks ago

“Would not recommend. Terrible communication, long lead times, money up front, waiting waiting waiting for a call back. Avoid. Job number 1297702, if anyone is reading this and would like to try and salvage my option of Glotech”

Helpful Report

Posted 2 weeks ago

“Horrible service. Sent out a contractor to fix my washer in December, asked to be paid upfront, and still no signs of washer being fixed. Have chased Glotech multiple times and refused to help as the job was outsourced, therefore not their responsibility. They are very irresponsible.”

Helpful Report

Posted 2 weeks ago

“The engineer was onsite for 5 mins, looked at the freezer and said he couldn't fix the appliance and charged £95 + VAT. Over £21 per minute”

Helpful Report

Posted 2 weeks ago

“This service advertises fast and reliable washing machine repairs, but my experience was the opposite. It has been almost two weeks, and the problem is still unresolved. Extremely disappointing and misleading. I would not trust the claims made on their website.”

Helpful Report

Posted 2 weeks ago

“Very poor service. No communication. Called during the day to ask when the engineer would arrive. Called again to be told the job was cancelled with no notice. Unhelpful customer service”

Helpful Report

Posted 2 weeks ago

“Earliest appointment for microwave. repair was not for 4 days (too long) That was cancelled the day before by Glotech and new appt given for following week(week 2) Engineer attended and diagnosed fault. ordered part came in 2 days later but no appt available for 5 days(week 3) . That then was cancelled by Glotech . I could not take next appt unless they could specify 8-12 which they are not prepared to do . Engineer finally came at beginning of week 4. In then end it could not be repaired because of something else that showed up . If the whole thing had been dealt with promptly I could have replaced the microwaves and not been without all those extra weeks. No problem with the engineers but Glotech's appointment system is inefficient and unreliable .”

Helpful Report

Posted 2 weeks ago

“Engineer came out to our washing machine said it wasn’t leaking but it leaks on every wash! Don’t bother using them as they obviously don’t want to fix the problem best to just not use them!”

Helpful Report

Posted 3 weeks ago

“Glotech supplied an engineer to do an initial inspection for a fridge repair. He located the fault and asked that we pay for the repair and parts in advance. He never returned, we could not contact him and Glotech are taking no responsibility for loss of payment. Terrible customer service.”

Helpful Report

Posted 3 weeks ago

“The two stars are based on a fairly prompt visit for an engineer to examine a tumble dryer with a drum that appeared to be struggling to turn. I am pretty certain that the fee quoted was £82.00 but I paid £99.54 for an engineer to basically inform me that an older machine (3 years old) could not function properly with a heavy load. I was not impressed!”

Helpful Report

Posted 3 weeks ago

“9 weeks and £260 down I still do not have a working washing machine & still being ignored by the engineer. Customer service is useless and unhelpfulI. Such scam artists. If only I had seen these reviews before… strange how they are rated 4.1 stars when every review is echoing my negative experience!”

Helpful Report

Posted 3 weeks ago

“Terrible just interested in taking your money. Dishwasher wouldn’t drain sent an engineer who is not employed by them. He just checked the filters which we had already done and found a pea so left after that without waiting to see if this was the problem. It wasn’t and then trying to complain is impossible quoting their terms and conditions . You can’t get your money back and so they book a return visit between 8 and 5pm and won’t inform you on the day what time the engineer is coming. In the end I cancelled as I didn’t trust that I would have anything other than more grief.”

Helpful Report

Posted 3 weeks ago

“Telephoned in Thursday 19th Jan for an engineer to call to look at and replace element in Stoves cooker. Arranged for Tuesday 20 th the only free day we had as I was told engineer will call between 8am & 5 pm. Usually have our daily meal at lunch time but moved this to the evening as didn’t want the oven to get hot if engineer called over lunch time. I telephoned in @ 2.30 to get an update only to be told, engineer won’t be with you today as van broke down this morning. I asked why someone didn’t call me to let me know, and the reply was, we have only just been told. Terrible customer service. My day wasted and at 81 I can’t afford to waste days.”

Helpful Report

Posted 3 weeks ago

Glotech Repairs is rated 4.0 based on 4,901 reviews