Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.04

4.0 Rating 4,918 Reviews

76 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.0

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not trust them with your repairs. Engineers do not turn up when they are supposed to, when they do arrive, they are not experienced enough to identify and fix a fault that was found and fixed by another company in less than 5 minutes. When raising this as a complaint with the head office, my concerns have been ignored and when not wanting to pay for the poor ‘service’ received, rather than trying to make this right they claimed they had emailed and called but could provide no proof. They then sent a threatening letter telling me that I had 7 days to pay or it would be sent to a debt collection agency. When I called them minutes after I received the letter they refused to discuss the matter telling me that they had already referred the matter to the debt collection agency. I was then forced to pay £130 for a repair that never happened which included a £30 admin charge. At the same time I have sent an email asking for a reduction in this charge to reflect the poor service. I received a reply very quickly telling me the matter is now closed with no attempt to respond to any of my requests.”

Helpful Report

Posted 3 hours ago

“Oven repair update - Reference No: 13014 ... I used VES repair for an oven repair... I am happy with the customer service I received, good communication throughout (I liaised with Tsveta) and very professional. Thank you, don't change a thing! First time I used Glotech Repairs and keeping your contact. Again, thank you Yannick”

Helpful Report

Posted 7 hours ago

“The only good thing about Glotech is they turned up on the right day. The technician spent 15mins to look at my fridge freezer! When I asked for a report I was sent a shoddy couple of sentences on a email with several spelling mistakes, not a report at all. I was Promptly charged £109 for a service which didn’t exist! What a Royal rip off!”

Helpful Report

Posted 11 hours ago

Helpful Report

Posted 11 hours ago

“Fast efficient friendly service - no long waiting times on the phone - they listen to your requirements and turn up as promised - fixed the issue there and then - wish all trades people this good”

Helpful Report

Posted 1 day ago

“I paid for an engineer visit today to fix a 'tap' error message on my dishwasher that has worked perfectly for years. After only a cursory look underneath (where I didn't see any water leak) he said there was a leak and I needed a new dishwasher and Biotech could order me one. I should have looked up how to fix this error which I now see seems often to be a simple enough one and eminently doable. The engineer didn't suggest anything else could be checked like the hose etc. (or do any other checks) and just tried to persuade me to purchase a new machine. I agree with others - this is not a reputable company and just wants to make money persuading customers to buy new machines from them. Highly unrecommended.”

Helpful Report

Posted 5 days ago

“Do not use this company! They charge upfront then make an excuse to leave before you can talk to them then expect you to pay the call out charge again! They went to fix a small leak in the washing machine seal. The machine was usable just a small leak. They half took out the rubber seal then said the spare part was the worn one (we supplied) engineer left before I could speak to him. He was there (10 minutes) I call ed there office for a price on the rubber seal and was told they would call me back. They didn’t call me back and my daughter waited in expecting the engineer to return. No phone call back from the office. Awful service! I called them at the end of the day and offered to pay for the spare part but they insisted I play another £100 for the engineer to go back. I asked that they return the washing machine to its working condition by putting the original seal back and they refused. I said I would leave some feedback and wouldn’t be using them again. The next day they called and said they would return to fix the new seal of I paid for the seal and took down my reviews. I will not do that as the company are complete scammers and people need to be warned.”

Helpful Report

Posted 6 days ago

“What a blessing to have the expertise of A4 Kitchen Appliances engineers to take care of your domestic appliances. They are so helpful & professional. Recently replaced my oven & fridge/freezer removing the old ones too & at a competitive price! It took less than an hour leaving my home spotless. I highly recommend them.”

Helpful Report

Posted 6 days ago

“Appointment arrange to fix dishwasher, indicator light flashing and dishwasher not working. Technician arrived, who topped up salt and rinse aid. He started machine and saw that it was running, charged £148 and left. Fault still exists and as I do not want this company to return, I am now £148 out of pocket and still have a non-functioning dishwasher. The technician didn't wait long enough for the fault to occur.”

Helpful Report

Posted 1 week ago

“Total waste of time £99 for nothing .. came took it apart said he could not find a fault … should of just brought a new one..”

Helpful Report

Posted 1 week ago

“The engineer, Terry came to fix my Bosch fridge that wasn't getting cold. He said he had fixed it but afterwards it got colder and colder until some of the contents were freezing although I tried all settings. I made an appointment for him to come and fix, emptied the fridge and waited in all day. Late afternoon I got a call to say the engineer was not coming that day and wouldn't come for 5 days! As I had no confidence Glotech would fix the fridge or even turn up I decided to replace the fridge instead. Really poor service.”

Helpful Report

Posted 1 week ago

“I believe this company operates a scam. Our experience is the same as the majority of reviews. I went with them after cursory look at trust pilot as I was in a rush - I saw 4.5 stars and thought the website looked decent. When the engineer showed (after no-show the day before) he guessed the problem without inspecting the dishwasher properly (should have been a red flag!). I went off to work in a different room. He then said it actually needed a new pump. Went off to get one from his van, worked on it for a little longer and then said: all fixed! Charged me £169 for the part, and went on his way. I tested it and after getting almost through the cycle found it still didn't work - same Err24 code. I called them to rebook a further call out, and was told I might need to pay more money if a different fault was found. I tried to say I wouldn't be paying more if the original problem was misdiagnosed and the part was incorrectly installed. At which point the customer service person just carried on talking over me to say it was all booked in. Alarm bells started ringing so I had a another look at the reviews and found loads of reviews saying virtually the same thing. It seems to be a racket, charging people for parts they don't necessarily need - no accurate diagnosis of the problem. I cancelled them coming back out as I don't trust them not to do the same again and have booked it with a reputable local repairs company. Wish I'd taken more time to research - don't be fooled by the glossy website and customer service!”

Helpful Report

Posted 2 weeks ago

“staff are trained to lie to their customers. I’ve had 3 cancellations, they say the engineer is sick then he had an emergency then he had a medical appointment…. LIES. They Keep rescheduling and then call on the day giving yet another lie. We paid upfront the first day when the engineer came very quickly. Guessed what the problem is and ordered the part. They are booked to come and put the part on. I’m very confident they will cancel on the day again. I will then take it further, they will not get away with treating us this way!!!”

Helpful Report

Posted 2 weeks ago

“Very expensive charge for engineer spending 2 minutes guess the fault. No equipment investigation just assumption. Absolute waste of money and would not call them again. Ended up also passing for their 2 hour parking fee when this engineer spent few minutes not even bothering to properly check the fault. Terrible!”

Helpful Report

Posted 2 weeks ago

“Had these out to change a motor on my washing machine, they ordered part on my behalf. Told me I had to pay for motor straight away and pay engineer on day for call out charge, which was fine. Engineer came as promised just to be told that they have ordered wrong motor, he checked on computer and said there was no alternative and advised me to get new machine. Which I done. Now I contacted them on following work day about refund one the £200+ motor, was told had to wait as person to do this was on holiday. Now a week later they refunded me £96, I contacted them to be told I still have to pay call out, even though this was there mistake that wrong motor was ordered, so basically I’m pay over £100 for there engineer to tell me he has wrong motor buy a new machine. This is totally ridiculous, now they won’t answer messages or phone call, so I feel I’ve been robbed. Would not recommend this company for anything and will be sorting out ways to get full reimbursement”

Helpful Report

Posted 2 weeks ago

“I booked for Friday 13th they did not turn up. I rebooked for Monday 16th pm they did not turn up. I booked again for Thursday 19th pm. They turned up at 9.35 and I was not there and they declined to come at the time of the written appointment confirmation. 12-5pm. Don’t use them, they are chaotic.”

Helpful Report

Posted 2 weeks ago

“I wouldn’t use Glotech again. We are nearly £500 out of pocket and the appliance is still not working correctly, in fact it’s in a worse state than when i initially called them. Despite fitting the ‘required new part’ They told me that I would have to pay a call out charge for the third call out to try and undo what they have done. This is not good customer service. Engineers were lovely but told me two very different things. Stay clear”

Helpful Report

Posted 3 weeks ago

“The engineer that arrived to investigate heating up problems with our 12 year old Neff built in oven, spent no more than 10 minutes on site. He gave what seemed to me a cursory investigation and told me that the fan and element was working and everything was in order. English was clearly not his first language and we had difficulty in understanding what he was saying and he had difficulty understanding our questions. We did not feel reassured by him at all. Very poor. Our oven still takes an age to achieve the set temperature.”

Helpful Report

Posted 3 weeks ago

“I would give zero if available. My 90 year old mum had an engineer visit today who plugged machine back in and it worked. Charging £148 for visit loaded machine with bath towel and started a wash opened the door at end but failed to check the towel had been spun. Probably most of us know machines with such a small load would never spin. COMPLETE WASTE OF MONEY SHOULD BE ASHAMED TO CHARGE AN ELDERLY PERSON WITHOUT CHECKING THE JOB DONE. DISGUSTING!!!!”

Helpful Report

Posted 3 weeks ago

“Last month our dishwasher was showing a fault number which I told glotech when i booked an appointment. Had to pay £148 in advance. We were told the engineer would come between 8am and 5pm. He arrived after 5pm.He was here for 10 minutes max. He found a tiny bit of a straw and said that was the problem despite nothing to do with the fault displayed.We put the dishwasher on the next morning and had exactly the same problem and same fault number displayed.Rang immediately and was told that we would have to pay more money for another visit and for parts which they could not guarantee would solve the problem.We are elderly and i found this company very intimidating and unhelpful. I seldom write reviews but felt i needed to on this occasion. We decided it would be cheaper to get a new dishwasher,having already lost £148. I do not recommend using this company.”

Helpful Report

Posted 1 month ago

Glotech Repairs is rated 4.0 based on 4,918 reviews