Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.08

4.1 Rating 4,833 Reviews

77 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,833 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice chap but could not fix problem will carry on with Mr d r mason”

Helpful Report

Posted 2 years ago

“Hi booked Glo tech to repair a rangemaster induction hob. Engineer came out and was very nice he gave me a price for the part which was £590.92, which I later found online for £300 however the next day they ring and say the actual cost is more likely to be £2500. Very strange. Won't be using again obviously wish I'd never rang them in the first place. Definitely wouldn't use if you have a rangemaster.”

Helpful Report

Posted 2 years ago

“Engineer didn't turn up, no call or message to explain. I had to phone glotech the next day to complain and they didn't know either. Pretty disgusted with glotech and their engineer. Have received no explanation/apology since. Will not be using glotech again.”

Helpful Report

Posted 2 years ago

“Appt made no repair”

Helpful Report

Posted 2 years ago

“Bloke arrived and was more interested in getting payment and getting out , even rang in advance and said did we really want him round ..”

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Posted 2 years ago

“Glotech cancelled the appointment twice for different reasons. Wasted my time cannot trust them, going elsewhere”

Helpful Report

Posted 2 years ago

“Non attendance for date repair booked. Since phoned Glotech on three occasions and have not yet been given alternate date. Giving up and booking a different repairer”

Helpful Report

Posted 2 years ago

“Our freezer was making an incredibly loud noise so we booked a Globtech Repair. Their upfront fee sounds great - no hidden costs, however, apparently they can decide that they don't want to repair your freezer and keep the money. The engineer came out and was fantastic - very friendly and told us that the repair would be no problem and that the part would not be expensive -but that the office would have to order it - so I paid the one-off labour / call-out fee, happy in the certainty that it would soon be fixed and I would only have to pay for parts. A day or so later I received some missed calls and a text message (which irritated me as we live in an area with very poor reception and I had specifically requested contact by email). The text informed me that they were "unable to continue the repair" with a technical reason given, which made no sense to me. I rang their office and the person on the phone also did not understand the reason why. He promised to find out why they were "unable to continue the repair" and ring me back - he never did. They also refused to give a refund. Now I do not even know whether to go with another company or not because I don't understand why they can't fix it!”

Helpful Report

Posted 2 years ago

“Their sales team overpromises and engineers on the ground underdeliver in a rigid inflexible way. I paid £195 for an engineer to come and tell me that the cost of the simple repair is higher than buying a new appliance. He was also supposed to do another job, but was running out of time and refused to handle the matter with the sales team over the phone. I will not be dealing with this company again.”

Helpful Report

Posted 2 years ago

“If I could select 0 stars I would Have just forked out £100 call out fee for our drinks fridge Engineer said if needs re-gassing Company have just called to say they have no one in our area to perform the repair and they don’t know when they will. We live in Maidenhead and this is a firm that advertise repairs in Maidenhead and Cookham… They now want to close the job Beyond disgusted AVOID AT ALL COSTS”

Helpful Report

Posted 2 years ago

“One star as repair wasn’t completed. Overall poor customer service. No attempt or inclination to fix outside of ordering a replacement part, which wasn’t available. So money wasted as I still have to fix. Will never use again.”

Helpful Report

Posted 2 years ago

“Very disappointed was told that better to buy a new tumble dryer with you than repair as would cost approx £200 to repair we subsequently found out machine still in warranty so the warranty company came and repaired saying the part only costs about £20 and the machine only 6 months old. we then got loads of calls from your sales team. would not use you again i'm afraid too quick to right the tumble dryer off and the call out fee was expensive considering the engineer was with me less than half an hour.”

Helpful Report

Posted 2 years ago

“In May 2023, I had an engineer come to fix a dish washer at a children's nursery and he didn't have the part to fix it. He informed me he would order the part and return. I then sent several emails asking when I would see him again and received not response at all. In August, after yet another email, I finally received a call from someone. The person offered no apology, she indicated she doesn't know about the particular job as there are no notes and so it wasn't her fault, no apology, constantly interrupted me, seemed bored and annoyed that I would ask why it has taken so long and why I have been ignored. Just answering I don't know, with a I don't care tone in her voice, along with an element of sarcasm. What a terrible experience and waste of money and time.”

Helpful Report

Posted 2 years ago

“You sent me confirmation that you would come the following day. You then phoned to tell me someone would come the same day, at 3. I arrived home from work, at 2.55. No one came. I sent you a message asking you to confirm someone would come on the day originally organized. You didn't contact me. I called you, and one of your staff told me someone had been to my house the previous day at 2.30, half an hour before the agreed time. No message. So, not great, no.”

Helpful Report

Posted 2 years ago

“£100 to be told my washer dryer (6 years old) needs £400 of repairs. Engineer was talking in a technical language which was uncomprehensible. Rang for a written diagnostic report. Not available. Avoid this company at all costs. Will be seeking legal advice.”

Helpful Report

Posted 2 years ago

“Told a repairer would come at 3pm, so got home for 3pm. Stayed in rest of afternoon. Nothing. Asked company to call me first thing. Nothing. Called them. Repairer had come at 2.30. Wrong time. No message.”

Helpful Report

Posted 2 years ago

“The engineer came to repair the inlet drain on Thursday, 13th July, and 15 minutes after he left the problem still existed. I asked if he could come back and was told he had no hands-off phone - in this day and age!! I suggested he come on Saturday and they said they had few staff working then. It is now down for repair on Tuesday, the 25th, 5 days later. My days are extremely busy, caring for a disabled husband with dementia so I can't just drop everything to wait for an engineer to come without some sort of time given. Glotech were quick enough to take the £125.94 for botching up the job.”

Helpful Report

Posted 2 years ago

“He was here for less than 10 mins, said it needed a part and charged me nearly £90. I then got a phone call to say the part was unavailable. So nearly £90 out of pocket and no freezer!”

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Posted 2 years ago

“Failed to turn up 3 times in a row.”

Helpful Report

Posted 2 years ago

“Engineer told me it would be cheaper to replace rather than fix my fridge. A phone call later that day from Glotech said they had the same fridge is stock. I arranged to have it fitted. Not only does it have one door and one inside shelf less than the old one but it is damaged. Email after email from me have been ignored. I feel extremely frustrated and do not know what to do next.”

Helpful Report

Posted 2 years ago

Glotech Repairs is rated 4.1 based on 4,833 reviews