I contacted Glotech in July 2023 to request an engineer to fix the ice maker in my freestanding fridge freezer. I paid the call out fee over the phone as requested . Unfortunately the engineer was unable to repair it as it required a part from Siemens. I was then asked to pay for the part upfront as it needed to be ordered. Several months passed and I’d heard nothing from Glotech so I contacted them to request an update. I was told they didn’t have an update and it was still on order. I expressed my displeasure that there didn’t appear to be any monitoring of my part order and that I’d had to chase it myself. I called Glotech several more times and had the same response. In fact that it might not be possible to get the required part as my freezer is circa 10+ years old. In December I received two calls from them suggesting that I would be updated in the new year. Last week I had a call from Glotech saying the part now wasn’t available and suggesting either a credit or a refund. I have finally received a refund of £240.25 not the £330.19 I was expecting as they have deducted the call out fee which I paid prior to the engineer’s visit in July. I don’t generally write reviews but I feel very disappointed.