BEWARE. DON'T USE THIS COMPANY IF YOU HAVE A MACHINE PROBLEM. THEY WILL NOT SERVICE A MACHINE TO GET IT WORKING PROPERLY AGAIN. I booked Glotech to come to look at a Samsung Tumble dryer that wasn't drying properly. They sent an engineer who didn't even open the machine. He took a look in the heat exchange compartment and tried to use our hoover on it. There is absolutely no way this would work as there is too much moisture. He then said the machine was a write off and we should get a replacement. This is simply not true. You can find videos on youTube showing how to service machines. Glotech refuse to do this. When I booked Glotech I assumed that they would send an engineer who would be able to repair the machine and get it working properly again as although the machine is now out of warranty it is not that old and there is little wrong with it. Frankly I can do this myself but I would prefer an expert to do it. When I complained Glotech sent another engineer who did nothing more than look at the machine and confirm what I already know and had told them. The machine needs the heat exchange thoroughly cleaning. Glowtech now tell me that they don't do this work. They differentiate between repairs which to them is supplying a replacement parts and servicing which would involve cleaning. I get the feeling their real interest is to upsell a new machine to be honest. No where on their website, in the process of booking, in their booking confirmations is there anything where they state that they won't clean a unit (service) and only repair (supply replacement parts). Glotech are refusing to refund me despite the fact that I was very clear that the unit had a problem which required the heat exchange unit to be cleaned from the start. I find it disgusting that a company who protray themselves as being a family run business and an honest value for money service are acting in this way and I am now determined to make sure others don't incurr costs with them and face a similar fate. The fact that they are writing off machines which just need cleaning is damaging for the environment. PLEASE THINK VERY HARD ABOUT CALLING THEM TO FIX YOUR MACHINE.