Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.04

4.0 Rating 4,914 Reviews

76 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.0

Based on 4,914 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do avoid at all costs. The main aim is to get your money and then to say sorry it’s unrepeatable without even talking a multimeter out or any other means to diagnose the fault. No diagnosis was offered apart from it could be this or it could be that. 40% success rate if that is tried bla bla bla Very disappointed and can only surmise how much money is made through this kind of scam”

Helpful Report

Posted 2 years ago

“AVOID AT ALL COSTS. Technician came 3 times, each time not resolving the issue and even making it worse !! No admission of mistake, completely dishonest and charged for repairs that not only did not resolve the issue but completely destroyed the machine !!!! supposedly I put paper in the machine and I am responsible ?! Like a piece of paper accidentally getting in the drum could destroy a machine and they also couldn't fix that in 3 visits ???!!”

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Posted 2 years ago

“Charged £80 for call out lasting 7 mins. When I got quote for over £500, they added repairs that did not need doing but when questioned about the extra work got told they don’t just change bearings. True cost off repairs is £200 Not very environmentally friendly changing parts that are working find and have no need to be changed Cannot understand why they need to change so many parts”

Helpful Report

Posted 2 years ago

“I booked a wine cooler repair via a third party (Mix Repairs). They turned up, charged £90 and said they needed to order a part and then didn’t hear anything further from them. When I chased them they said the part was no longer available and so I’d need a new cooler. Total rip off.”

Helpful Report

Posted 2 years ago

“My first time leaving a review but I’m so disappointed with this company for their shoddy behaviour. I booked online for a service and 2 minor repairs which I had diagnosed to a range cooker the date I’d chosen was changed for their convenience. I contacted them the day before to confirm that I wanted a service and repairs but had no response. The engineer who came said they don’t service the cookers but he checked the oven and said we needed a couple of parts which would be ordered and he’d return to install them. I paid him £135 54 A week later we received a call telling us they couldn’t source the parts so would return £80 to us . I requested the full amount as no work had been done. I spoke to a passive aggressive woman who told me I should have rung them to book an appointment and they would have told me they didn’t service the cookers. She was unpleasant to say the least . So they have charged me over £55 for nothing. I urge any one reading this review to take their custom elsewhere, to a company that has some customer service.”

Helpful Report

Posted 2 years ago

“Engineer visited right tlme ,cleared fluff from dryer.Stated all ok ,you need a new pump in future'£89 charged.Same day dryer did not work.Phoned new appt made,we have engineers report about pump.New date arranged 08:00 _1300 at 11 am phone call engineer can not come, part not ordered plus pay for part before we come.Do not use this company.!!!!!!”

Helpful Report

Posted 2 years ago

“Came to repair a dishwasher, did nothing, and I mean nothing.. just turned it on, said couldn't repair it then changed me £120 anyway. Avoid like the plague.. unless you like having a sore ass of course”

Helpful Report

Posted 2 years ago

“Had a repair booked which was subsequently cancelled due to engineer being off sick. Rebooked the following week (Christmas Week), took a day off work and at 12.44pm got a call to say engineer wasn’t experienced with a Fischer and Pykel fridge and appointment cancelled. Not helpful before Christmas leaving me know time to find another engineer. Initially I was impressed with sorting out appointment but disappointed at poor result”

Helpful Report

Posted 2 years ago

“Booked with them and they cancelled on my three days later on the day of the call out. Left me without a working oven”

Helpful Report

Posted 2 years ago

“Absolutely shocking customer service from glotech services. Our dishwasher stopped working at end of August 2023 and required a new sensor panel which we were told was ordered and would arrive within a couple of weeks. And then we heard nothing. To receive any updates it was us contacting them. Every time we were told there was no new information and we would be updated - but then we weren’t - we had to contact again and so it went on. By the end of November we made a decision to buy a new dishwasher. Glotech were an absolute waste of time and money and would have respected them more if they’d just said they were unable to help and refunded us. Instead we got an automated email after we’d cancelled saying how the dishwasher is now up and running!!! Absolute shocker”

Helpful Report

Posted 2 years ago

“I booked my repair and it was initially booked for Monday 11th Dec they then changed it to 12th Dec I have waited in all day and had to ring to find out if the repair person was still intending on coming to be told that he was not, not very happy with the service would not recommend to anyone”

Helpful Report

Posted 2 years ago

“Booke twice, let down twice”

Helpful Report

Posted 2 years ago

“Brought an airforce induction hob in July which has Brocken . I have contacted glotech several times and have and two booking for engineer to come out . They didn’t turn up twice and still weighting for a manger to call To get my hob fixed . It’s like pulling teeth. Thank Jason”

Helpful Report

Posted 2 years ago

“From the first phone call we expected great service. Instead they have taken my mother in laws money, not fixed or replaced her dishwasher and are now refusing to give her pension back to her. Stay away!”

Helpful Report

Posted 2 years ago

“I had someone called out to look at my Dishwasher and Fridge- freezer, so disappointed and upset by the whole experience!! I paid £89 per appliance!! for one visit £180 in all, the man that arrived was officious and unhelpful He stated the fridge-freezer couldn’t be fixed because the model number was no longer visible He looked at the dishwasher and said he needed a part to repair it and I would be contacted to confirm Nobody contacted me, I called them to find out they couldn’t fix this either. I had to call again and ask for the diagnostic report to be sent over A complete waste of time, energy and a lot of money for 10 minutes for some bloke to tut, shake his head and leave!!!”

Helpful Report

Posted 2 years ago

“Awful scam company avoid. Not experienced engineers come to assess take away £100 as cant fix any appliance.”

Helpful Report

Posted 2 years ago

“I used Glotech for a repair to a dishwasher, they came out and said they’d done a temporary repair and it would need a part ordering in for permanent repair and they’d return but the engineer took the money there and then. Later I came to my senses and realised their game and cancelled this part. 18 months later and the “temporary repair “ is still working perfectly, with daily usage. Be warned, they are out to swindle you and are clearly dishonest.If I ever need a repair of an appliance I’ll use anyone but Glotech.”

Helpful Report

Posted 2 years ago

“Do not, under any circumstances, contribute any funds to this cone company. I contacted Glotech seeking assistance in repairing my washer/dryer. During my initial call, I explained the machine's issue in detail, providing all necessary information and registration numbers. I requested the cost of the required part, to which the representative quoted around one hundred pounds. Satisfied with the seemingly reasonable estimate, I proceeded to book the repair. On the scheduled day, the technician, who was meant to arrive between 8 and 1 pm, called at 1:15 pm, announcing a delay of an additional 1 hour and 45 minutes. When questioned about the lack of earlier notification, he provided a random excuse and eventually arrived two hours later. Upon entering my flat, he inspected the machine cursorily, inserted his finger, and sat down on the floor with his tablet. He proceeded to list the following prices: £250 for a new drum, £81 for a new door seal, and £72 for another component whose name escapes me. Furthermore, he claimed I needed a new heating device, bringing the total cost to over £750. Astonished, I expressed my reservations, prompting him to suggest purchasing a new machine from Glotech at a supposedly discounted rate, with a £25 deduction from today's charge. Skeptical, I insisted on seeking a second opinion. His response was hostility, insisting on collecting payment before leaving. I informed him that this was not part of the agreed-upon deal and that I would need to contact the office. I conveyed to the office representative that I would not pay £99 for a service that made no attempt to fix my machine and was not booked as a quote for £99. It became evident that this company is engaging in a scam, dispatching technicians to pressure customers into purchasing new appliances.”

Helpful Report

Posted 2 years ago

“Misdiagnosed issue by 1st engineer as confirmed by the 2nd engineer, have waited weeks for them to resolve the problem, they're now stating that I need to pay a second call out-charge? They promised a great deal but in reality were absolutely awful and a waste of my time. They also want to charge 50% mark-up on parts supply.”

Helpful Report

Posted 2 years ago

“Totally unorganised appointment booking system. And not keeping to appointment schedule, truly pains customers like me.”

Helpful Report

Posted 2 years ago

Glotech Repairs is rated 4.0 based on 4,914 reviews