I opted for Glotech repairs due to the promise of 'fully equipped vans'. After booking I received two emails - one from Glotech confirming the appointment and another from a company I hadn't heard of asking me to confirm the appointment. I contacted the latter to tell them I hadn't booked them and they told me they were subcontractors to Glotech. Glotech hadn't disclosed the use of subcontractors - their (Glotech) words being the work would be done by one of their 'local engineers'. During the booking call, I mentioned that my plumber had said it was likely to be the pump - however, the engineer who came didn't have that part. He told me to wait for an email with a quote for the part, which once I accepted, could be ordered and then, when it arrived, could be fitted. On reaching out to Glotech for the quote and they directed me to the sub-contracted firm. I expressed my dissatisfaction with the lack of transparency regarding subcontracting for this very reason - that I was being told to deal with a separate company instead of Glotech who I had actually engaged. The Glotech representative argued that their mention of "one of our local engineers" implied subcontractors. When I pointed out that using the word local between 'our' and 'engineer' does not mean subcontractors. He dismissively rejected this saying it was a matter of semantics and I was the only person to be confused by this. I have no problem with the actual firm that the work has been subcontracted to but I do not like the empty promise of a fully equipped van, the lack of transparency regarding who is carrying out the work and I didn't like the attitude of the Glotech representative I spoke to the second time.