Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.04

4.0 Rating 4,909 Reviews

76 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.0

Based on 4,909 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

Visit Website

Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

Write Your review

Tell us how Glotech Repairs made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use this company for repairs - they take your money upfront so you are stuck with them. For a company operating in the 21st century they don't understand the concept of a courier service. Our dishwasher is now an experiment for all sorts of growing bacteria. I hope I live to see the repair carried out.”

Helpful Report

Posted 1 year ago

“They didn’t bother to turn up or have the good manners to ring and say they weren’t coming. Rubbish or rather non existent customer service. I’ve booked a different firm for tomorrow”

Helpful Report

Posted 1 year ago

“Did not reply to calls after failed to repair could not get part wanted to sell me new machine. Strange went on line got parts in 48 hours. Still waiting for reply to my phone calls”

Helpful Report

Posted 1 year ago

“Danger in the small print with Glotech Danger in the small print with Glotech. DANGER. DO NOT USE Glotech for older appliances. Heres why. I have an expensive and brilliant old Falcon cooker. I paid Glotech £100 + any parts to fix it. Glotech know exactly which parts to replace. Glotech said they cant get the parts. Old parts are available...just not through Glotech. Glotech policy is not to provide part numbers for appliance they cant fix. Grrrr. The question is, are the parts actually obsolete or simply that Glotech lost their Falcon authorised repair status? Makes me wonder. Should may you find another supplier? You dont need the trouble. Has Glotech lost their Falcon authorisation? Thats why they cant give out the part numbers? Do Glotech buy all their parts on the grey market? Who knows? I'll phone Falcon. In themeantime, for quality old appliences. do not use Glotech. Actually their reviews are dropping...Is Glotech in trouble? Does that mean all their warranties are useless. You can do better, Go elswhere.”

Helpful Report

Posted 1 year ago

“No repair of fridge/freezer but still charged £112. If the unit is unrepairable the call out fee should be either cancelled or substantially reduced. They charge the equivalent of about £500 per hour, does anyone honestly think this is justifiable? They are appliance fixers not brain surgeons.”

Helpful Report

Posted 1 year ago

“Do not use this company. After charging £84 for spending 10 minutes to look at our dishwasher, they said we needed a new heater and controller. Knowing that both failing was nearly impossible, I found the time to do the repair myself. The controller which they were going to charge £137 for was in perfect working order. The heater (£30) (£40 from them) only had failed. They even had the front to write on the invoice that there was no power from the controller to the heater. An utter lie.”

Helpful Report

Posted 1 year ago

“Turned up, diagnosed issue, told me they would return to fix. Called me two days later to say they could not fix and were keeping my money. Left my appliance with exposed wires! When I called to complain they terminated my call twice! DO NOT USE! They can't say they can't locate the booking like all the others their reference is 1183539”

Helpful Report

Posted 1 year ago

“"Cowboys"! Nothing short of this. My dishwasher was not heating. After barely 10 minutes spent on the machine, the engineer said (and wrote) that I would need a new controller AND a new heater. Glotech (Ben of Lovegrove Engineering/ Essex Branch) insisted on payment for both in order to proceed. Indeed the engineer even wrote that there was no power to the heater so justifying the new controller as well as that the heater was not working. Knowing that the two both failing together would be incredibly unlikely, I decided to do the repair myself. My first discovery was that there was good power to the heater so what they had written was completely false. The controller was in perfect working order. Note that the controller costs £137 whereas the heater was £30 (£40 if from Glotech). I have therefore paid £84 for a call out that created an invoice for further work under false pretences so am thankful that I went no further. I offered Tasha of Glotech Essex the opportunity to refund me in the hope that this lack of integrity stopped short at the engineer. No such luck. No response now four days after my email. After phoning George of Glotech main office he said that someone would get back to me. Although he had only an hour on a Friday no one came back to me even to say that they would need a few days to get to the bottom of it.”

Helpful Report

Posted 1 year ago

“Crooks. Do NOT use.”

Helpful Report

Posted 1 year ago

“A disastrous experience from beginning to end. I would not use Glotech again under any circumstances. Everything went wrong from the initial visit by an engineer through to trying to get my money back from them.”

Helpful Report

Posted 1 year ago

“Engineer came and Check the Fridge first he told me can fix it after don’t waste your money buy new fridge 2 minutes spent time he never try after £100 charge from me with out noting I received email invoice £84 he changed me Extra money I never recommended this company agin.after I went read all reviews one 🌟 same done every where engineer never done the job charged money VERY CARE FULL”

Helpful Report

Posted 1 year ago

“PLEASE PLEASE DO NOT BOOK THIS COMPANY ENGINEER CAME AND ONE MINUTE CHECKED BUY NEW FRIDGE BUT HE CHARGED £100 NOTHING HE DONE VERY POOR , I NEVER 👎 EVEN GIVE ONE START , 👎👎👎👎👎👎👎👎👎👎👎👎👎👎 EASILY MAKING MONEY WITH OUT WORK”

Helpful Report

Posted 1 year ago

“Couldn’t NOT recommend these people enough, it was a complete waste of ten minutes to be told to try to defrost or buy a new one, customer service was utterly useless, the engineer was only concerned about taking payment and leaving as quick as possible! Had another company find the fault and was fixed same day and were LESS EXPENSIVE!”

Helpful Report

Posted 1 year ago

“Do not use them Scammers! They say they will help you and repair it. You pay for the 1minute visit where the guy tells you cannot be fixed, or could be done by external company at very high cost. But! Do not worry! They have great discounts for new appliances instead!!! S C A M M E R S ! ! !”

Helpful Report

Posted 1 year ago

“AVLOID. Terrible customer service very unhelpful. The one star reviews now make sense.”

Helpful Report

Posted 1 year ago

“Do not use, they don’t show up, don’t call to check either so you’re just sat at home all day waiting for them. Won’t be using again ever.”

Helpful Report

Posted 1 year ago

“Absolutely unprofessional. We are family of 7 with a disabled and elderly parents. I have been paying 13 per month for washing machine repair insurance. It's been a month since we have been going through replacement they still charging me for delivery and installation. I booked a slot for Monday when I called they said its for Wednesday you have miss understood. I took a day off from work I called to check what time in engineer coming and they told me unfortunately not Wednesday he will be cuming Thursday. I would not recommend anyone to go through this if I saved those £13 per month should have saved enough to replace it myself without chasing them and going through all this hassle”

Helpful Report

Posted 1 year ago

“Service is not good, I haved problem with washing mashine maked voice man come check may 9 now is okay wee can to used is be work good. Next day washing mashine is not more spin, call to service say maked new apoiment and steel nothing. Service taked money and don't do job. Not happy whis service!”

Helpful Report

Posted 1 year ago

“Engineer came look at fridge as I reported I Had a leak on the bottom left corner, he looked in the fridge said Nothing wrong after less than 5 minutes, I charged me over 112£ Called company back as leak continued, engineer come the next week pulled out the fridge, daisy Had a leak in the pipe, that he does not fix this, & I had to get a ply. Called on outside plumber? He replaced a small washer at the bottom of the fridge in the back, no Leak in the pipe, I called the company explaining the situation, while they were sorry could not refund the full amount as it was their call out charge, but they offered me 12£ Not happy with the service at all. Would not trcommend”

Helpful Report

Posted 1 year ago

“A scam do not use”

Helpful Report

Posted 1 year ago

Glotech Repairs is rated 4.0 based on 4,909 reviews