Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.08

4.1 Rating 4,833 Reviews

77 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,833 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

Visit Website

Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

Write Your review

Tell us how Glotech Repairs made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a repair booked which was subsequently cancelled due to engineer being off sick. Rebooked the following week (Christmas Week), took a day off work and at 12.44pm got a call to say engineer wasn’t experienced with a Fischer and Pykel fridge and appointment cancelled. Not helpful before Christmas leaving me know time to find another engineer. Initially I was impressed with sorting out appointment but disappointed at poor result”

Helpful Report

Posted 1 year ago

“Booked with them and they cancelled on my three days later on the day of the call out. Left me without a working oven”

Helpful Report

Posted 1 year ago

“Absolutely shocking customer service from glotech services. Our dishwasher stopped working at end of August 2023 and required a new sensor panel which we were told was ordered and would arrive within a couple of weeks. And then we heard nothing. To receive any updates it was us contacting them. Every time we were told there was no new information and we would be updated - but then we weren’t - we had to contact again and so it went on. By the end of November we made a decision to buy a new dishwasher. Glotech were an absolute waste of time and money and would have respected them more if they’d just said they were unable to help and refunded us. Instead we got an automated email after we’d cancelled saying how the dishwasher is now up and running!!! Absolute shocker”

Helpful Report

Posted 1 year ago

“I booked my repair and it was initially booked for Monday 11th Dec they then changed it to 12th Dec I have waited in all day and had to ring to find out if the repair person was still intending on coming to be told that he was not, not very happy with the service would not recommend to anyone”

Helpful Report

Posted 1 year ago

“Booke twice, let down twice”

Helpful Report

Posted 1 year ago

“Brought an airforce induction hob in July which has Brocken . I have contacted glotech several times and have and two booking for engineer to come out . They didn’t turn up twice and still weighting for a manger to call To get my hob fixed . It’s like pulling teeth. Thank Jason”

Helpful Report

Posted 1 year ago

“From the first phone call we expected great service. Instead they have taken my mother in laws money, not fixed or replaced her dishwasher and are now refusing to give her pension back to her. Stay away!”

Helpful Report

Posted 1 year ago

“I had someone called out to look at my Dishwasher and Fridge- freezer, so disappointed and upset by the whole experience!! I paid £89 per appliance!! for one visit £180 in all, the man that arrived was officious and unhelpful He stated the fridge-freezer couldn’t be fixed because the model number was no longer visible He looked at the dishwasher and said he needed a part to repair it and I would be contacted to confirm Nobody contacted me, I called them to find out they couldn’t fix this either. I had to call again and ask for the diagnostic report to be sent over A complete waste of time, energy and a lot of money for 10 minutes for some bloke to tut, shake his head and leave!!!”

Helpful Report

Posted 1 year ago

“Awful scam company avoid. Not experienced engineers come to assess take away £100 as cant fix any appliance.”

Helpful Report

Posted 1 year ago

“I used Glotech for a repair to a dishwasher, they came out and said they’d done a temporary repair and it would need a part ordering in for permanent repair and they’d return but the engineer took the money there and then. Later I came to my senses and realised their game and cancelled this part. 18 months later and the “temporary repair “ is still working perfectly, with daily usage. Be warned, they are out to swindle you and are clearly dishonest.If I ever need a repair of an appliance I’ll use anyone but Glotech.”

Helpful Report

Posted 1 year ago

“Do not, under any circumstances, contribute any funds to this cone company. I contacted Glotech seeking assistance in repairing my washer/dryer. During my initial call, I explained the machine's issue in detail, providing all necessary information and registration numbers. I requested the cost of the required part, to which the representative quoted around one hundred pounds. Satisfied with the seemingly reasonable estimate, I proceeded to book the repair. On the scheduled day, the technician, who was meant to arrive between 8 and 1 pm, called at 1:15 pm, announcing a delay of an additional 1 hour and 45 minutes. When questioned about the lack of earlier notification, he provided a random excuse and eventually arrived two hours later. Upon entering my flat, he inspected the machine cursorily, inserted his finger, and sat down on the floor with his tablet. He proceeded to list the following prices: £250 for a new drum, £81 for a new door seal, and £72 for another component whose name escapes me. Furthermore, he claimed I needed a new heating device, bringing the total cost to over £750. Astonished, I expressed my reservations, prompting him to suggest purchasing a new machine from Glotech at a supposedly discounted rate, with a £25 deduction from today's charge. Skeptical, I insisted on seeking a second opinion. His response was hostility, insisting on collecting payment before leaving. I informed him that this was not part of the agreed-upon deal and that I would need to contact the office. I conveyed to the office representative that I would not pay £99 for a service that made no attempt to fix my machine and was not booked as a quote for £99. It became evident that this company is engaging in a scam, dispatching technicians to pressure customers into purchasing new appliances.”

Helpful Report

Posted 1 year ago

“Misdiagnosed issue by 1st engineer as confirmed by the 2nd engineer, have waited weeks for them to resolve the problem, they're now stating that I need to pay a second call out-charge? They promised a great deal but in reality were absolutely awful and a waste of my time. They also want to charge 50% mark-up on parts supply.”

Helpful Report

Posted 1 year ago

“Totally unorganised appointment booking system. And not keeping to appointment schedule, truly pains customers like me.”

Helpful Report

Posted 1 year ago

“Contacted Glotech re: repair to dishwasher. Was given engineer's visit on Thursday 9th Nov. Advised them of doctor's appointment at 11.30, so needed visit after 12.30. In surgery waiting room at 11.45 got call from engineer telling me he was on his way to my home. I live alone (disabled), so nobody there. Would not re-arrange, so visit cancelled. Next available Monday 13th. Very poor customer services, which need flexibility. Arrangement cancelled.”

Helpful Report

Posted 1 year ago

“Glotech sent me a confirmation email and I paid someone to sit in my house and wait for them. Two hours later they cancelled. The person who I spoke to tried to deny they had sent me a confirmation email at all which added salt to the wound as I had the email in front of me. Will not be using them again. Poor service.”

Helpful Report

Posted 1 year ago

“Horrendous service. Glotech advertise themselves for Lofra repairs so when our induction hob stopped working I called them. An engineer visited and basically did nothing, he checked power was still going to the oven, which I'd already told them as the oven is still working, and said he needs a part, timescale depending on stock or sourcing from factory. I then receive a call saying "we can't obtain this part so can't carry out the repair", so basically "goodbye". The repair for which I've already been charged the £120 labour fee. Daylight robbery.”

Helpful Report

Posted 1 year ago

“Had a booking for a dishwasher repair. This was scheduled for between 08:00 and 17:00 today. Arrangements were made to be available at the property all day. At 10:30 I received a phone call to reveal that the Glotech engineer was unable to attend as arranged 2 weeks ago. Furthermore I was advised that Glotech were not able to undertake the repair at any time in the future. No further help was offered. MY WORST EXPRIENCE OF POOR CUSTOMER CARE IN MANY YEARS”

Helpful Report

Posted 2 years ago

“Had an appointment on a Monday between 8am - 1pm, they cancelled on the day and did not show up (I worked from home to be there for them). They rescheduled for the next day between 12pm - 5pm , they cancelled again on the day and did not show up ( I worked from home again to be there for them, another day wasted). They rescheduled again for that Thursday between 8am - 5pm - a narrow 9 hour window to ensure we are ready for them! (Sarcasm) - My wife worked from home that day to be there for them. She was on a call when they showed up, guy left after 10 mins and was incredibly rude to me on the call because it's somehow our fault we weren't waiting by the door for them for 9 hours. Would not recommend, very unprofessional and very unreliable and very rude.”

Helpful Report

Posted 2 years ago

“Honestly the worst organisation ever. They have the most awful customer service, Ben the director of the Essex branch is the rudest person I have ever dealt with. I would honestly it recommend using this company.”

Helpful Report

Posted 2 years ago

“Booked glotech to repair two separate kitchen appliances. One was a washing machine and affected by a drain issue for which a separate plumber was called out. When booking I requested for the engineer to call me before hand so I can ensure the plumbing was checked. Instead the engineer visited and concluded nothing wrong with the machine and it is a drainage problem! £90+ of my money down the drain. Customer service kept referring to their notes and T&C's. They take money from landlords before hand and then don't really need to worry with money now in their bank account. Suggest you get a British Gas appliance cover and expect more value and a better service...”

Helpful Report

Posted 2 years ago

Glotech Repairs is rated 4.1 based on 4,833 reviews