Be aware that when using this company you may have to pay twice (or more) for several visits before they actually fix your appliance. In order to prevent any issues, I wanted to change the seal in my SMEG dishwasher and requested an engineer. However, shortly after his visit, it started leaking (it didn't have any leakage before!). Despite this issue, they stated that the engineer wasn't at fault and that they could not be liable as the part was provided separately, even though it had been purchased through the official website according to the specification of the dishwasher. The customer service suggested another engineer to fix my dishwasher but I had to pay again for the visit. I found it's very unprofessional and canning because of the following reasons: First of all, the engineer should have: *warned me that the company isn't responsible if the part provided by clients; *informed me if the part provided was unsuitable; *suggested a Glotech's part instead to get an after-service guarantee; * and, most importantly, checked if his work was of a good standard and the appliance was in working order! For a few days, the water leaked under the kitchen unnoticed before the paddle covered a significant area of the kitchen floor. Secondly, I would accept that the faulty part was a problem, but now I CAN'T TRUST that the second visit will be the last one, and they will repair their repair. It would be easier and cheaper to buy a new one than to use the Glotech repair.