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Farrar & Tanner Reviews

4.8 Rating 5,913 Reviews

95 %

of reviewers recommend Farrar & Tanner

Company Reviews

Product Reviews

4.8

Based on 5,913 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 25th April 2024

Farrar & Tanner 5 star review on 18th April 2024

Farrar & Tanner 5 star review on 27th March 2024

Farrar & Tanner 5 star review on 27th March 2024

Farrar & Tanner 5 star review on 22nd March 2024

Farrar & Tanner 5 star review on 19th March 2024

Farrar & Tanner 5 star review on 29th February 2024

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The coaster is a bit smaller than I expected and I would have liked the engraving to be larger as it’s small type.”

Posted 4 years ago

“Ordered a set of engraved gifts to be delivered in time for a wedding to give my ushers. Order didn't turn up and no outreach from the company at all. The day after my wedding I got a call saying that they needed to verify I had placed the order because some 3rd-party database they use had tagged my address, email and phone number as likely to be fraudulent. I have never encountered any issue with any company ordering to my address, and I wasn't even asked to provide any proof of anything on the phone, so if it was a dodgy order that would be terrible security! Anyway, that was the first and last time I'll order from these folks - can't rely on them clearly.”

Posted 4 years ago

Dear Dex, Sorry to hear of the delay on you product I can see that it arrived late. Apologies for the inconveniece on your wedding day.

Posted 3 years ago

“Hi. I received my parcel and it was damaged so I had to send it back. It is a Christmas present for my partner so I really hope I get the exchange I asked for before Christmas seeing as the damaged parcel was not my fault. One this has taken place I will of course be happy to write a review. Many thanks. Tash Castle.”

Posted 4 years ago

Hi Natasha, Just following up on this - you should have had the knives now for some time. Any issues please come back to us - many thanks - Matt

Posted 3 years ago

“Item never received”

Posted 4 years ago

Hi Lesley, the item was missing in transit. We did offer to upgrade your product to a different one, however you chose a full refund which was processed instantly. Many thanks.

Posted 4 years ago

“Your response time over email is too slow - I didn't receive a reply about my tracking information before AFTER I had received my package / order. (Unacceptable) Regarding the package itself; the lable on the bottle was damaged when I recieved it, and your so-called "Premium box" feels and looks cheap. Lastly your shipping methods are WAAAAAY too slow, the fact the your expedited shipping cannot even guarantee a weeks delivery, is just terrible. I think you should find a different company to handle your international shipping. I really wanted to give you a good review, but I am really disappointed with my experience. And it's not just Farrar & Tanner, it was the same experience with www.multi-tool-store.co.uk....just seems like it will be the same experience at any place related to Outdoor365. I have given you this feedback before, going as far back as last year, and it seems like you have done NOTHING to improve...well anything really...so it is clearly a management issue.”

Posted 4 years ago

Dear Morten, I’m so sorry you were not able to give us a good review and feel disappointed in our service. With regard to delivery internationally it’s a balance between keeping both the cost of delivery and time it takes to deliver acceptable, we could deliver a little quicker using an expedited service but due the weight of some items, the cost becomes prohibitive. Please be assured that we are now looking into alternatives for international delivery. We were slow responding to your email as it was a Bank Holiday weekend here in the UK but I was pleased to read that your order arrived on 4th before we responded, which actually is within expected delivery times as your order was placed on 29 May and shipped on 30 May, arriving shortly after. I’m really sorry you didn’t like the premium wine gift box. I’ll contact you by email to see if there’s anything we can do to rectify this. We’ve recently moved from having a silk lining in the box in favour of more eco friendly packaging and we now use straw to pack the wine rather than bubble wrap, perhaps along with transit this has led to damage on the label – the packaging material is fairly new to us and whilst we don’t seem to have had any problems, we haven’t yet shipped many internationally. Please do look out for my email and I hope we can persuade you to give us another chance. Best wishes, Jude Farrar & Tanner Customer Services

Posted 4 years ago

“It took them a week to deliver the item I had ordered and paid extra postage to be delivered within 1 to 3 days. I did get a refund of the postage and even the day they said they will deliver was a false promise.”

Posted 5 years ago

Hi Jasvinder, As this was an alcohol product you ordered , we could not processes the order before making sure that you were over 18 which has been explained to you in the email. I am sorry that this got delayed due to not having the information but I hope you understand that as responsible retailers we are required by law to follow a strict age verification process when selling bladed/alcohol products. We do apologise for the inconvenience this might have caused. Kind Regards, Sabina

Posted 5 years ago

“My item arrived incorrectly and I have written to customer service twice and had no response”

Posted 5 years ago

Hi Christine, I am sorry the item was not what you expected. We have tried to get in touch with you via email. If you could let us know, how you would like us to proceed, that would be great. Kind Regards, Sabina

Posted 5 years ago

“Not received gift so no comment! Delivery useless.”

Posted 5 years ago

Hi Jacqeline, we deliver with Royal Mail, please find tracking information and comment on tracking below. If there is anything we can help with further please let us know: Tracking no. 32026300000007F0D2BA2 As requested by the recipient, we're holding this item at Cranbrook DO. Updated on: Saturday 22 December 02:16pm Item Retention Cranbrook DO

Posted 5 years ago

“I havnt received my product yet?”

Posted 5 years ago

HI Mark, As discussed when you contacted us. We resent this item on Special delivery. From the tracking I can see that Royal mail have tried to deliver. It is now ready for collection from your local post office. Many Thanks, Sabina

Posted 5 years ago

“The watch I bought seems to be of good quality and the delivery was absolutely on time. Unfortunately the ordered engravement seems to get lost during the order process (technical problem with the online shop?). Now I have a watch without engravement which should have been a gift, and I have to send it back on my own costs to get the engravement done for an extra fee.”

Posted 5 years ago

“I tried to buy a Backgammon board to take with me to Thailand for my son's Christmas present but I had to return it as the quality of the fittings on the box- hinges and fastening were very very shoddy, poor and cheap compared to the wood of the box. There wasn't time for a replacement and I didn't trust it would be any better. I will not be using you again.”

Posted 5 years ago

“I purchased this item (an engraved backgammon set) as a wedding gift for my sister. The only positive thing I can say about the order is that the engraving was as I had hoped for. However, my order arrived both damaged and covered in dust and dirt - presumably from the engraving process? Having spent over £160 on a wedding gift, I didn't expect to have to give it a thorough cleaning. Regardless, as the inner settings of the backgammon board were also damaged, I have returned the item and though the Royal Mail tracking indicates that it arrived back with the seller 4 days ago, I have yet to receive the refund I requested. Exceedingly disappointed with the service and hard image that I would contemplate buying from Farrar & Tanner again.”

Posted 5 years ago

HI Titus, We have refunded your item in full, apologies that the product wasnt up to scratch. Rest assured we have taken the issue up both with our despatch team and the manufacturer to ensure this doesnt happen again. Many thanks Matt

Posted 5 years ago

“Item damaged - dented, scratched and badly finished REturned item but having to wait until item is returned to distributor before receiving replacement Returned item same day as received but still not received a replacement or update”

Posted 5 years ago

“I went to collect my parcel from Fulham Delivery Office and found that the handle of the Sabatier cast iron frying pan had broken off entirely - presumably in transit and I assume that it was not packaged securely. I have returned the frying pan to Farrar & Tanner at a considerable cost to myself and I am hoping that that money will be refunded to me. I await results with interest.”

Posted 6 years ago

Hi Fiona, We have despatched a replacement to you. Apologies for any inconvenience caused.

Posted 5 years ago

“I purchased a champagne bath for a wedding present which arrived in a scratched, bashed and marked box. I asked for it to be wrapped too, but I had to take the wrapping off as it was poorly wrapped. Luckily I did take the wrapping off, otherwise I would not have seen the presentation box. I then requested a new box, but this arrived in a similarly bashed condition. They now do not have anymore boxes, so I am left with no box for the wedding present. Although they were apologetic, that didn't sort out my problem so I now have a champagne bath without a box, and having spent hours on the internet looking for one of similar size I have failed! Not impressed”

Posted 6 years ago

Hi Claire, firstly apologies that we werent able to resolve the box issue you had on the champagne bath, despite sending out a replacement which also arrived damaged. We are looking into why this happened and sourcing new boxes to transport larger goods like this. Thanks Matt

Posted 6 years ago

Apologies for your product not arriving in perfect condition. On larger items such as this we have upgraded our packaging to prevent any damage in transit. Many thanks

Posted 5 years ago

“Still not received my delivery. Ordered express deliver (1-2 days) for a wedding present last weekend 16th dec. it is now 20th dec and still not received my parcel. Shocking order FT4597”

Posted 6 years ago

Hi Simon, Apologies for the delay in you recieving your order. This was despatched via Royal Mail, however it would seem there was a delay with them processing the delivery. If you would like to return using our free 60 day returns service we can process the refund in full. Thanks Matt

Posted 6 years ago

“I was horrified when receiving my order to find that the box was terribly made . The latch was hanging off with a screw missing , all of the screws were loose and the lid didn’t even line up with the box when closed . I have attempted to email the company with supporting images and had my emails returned every time as it seems their email system can’t handle anything with an image attached ! I will most definitely not be using this company again”

Posted 6 years ago

“Item completely broken when it arrived. Emailed regarding this twice and have had no response! Item was bubble wrapped when sent and it's an item that could get damaged. Terrible service.”

Posted 6 years ago

Dear Sarah, Sorry to hear that your item has arrived broken, we have sent a replacement out on express delivery for you. Apologies for any inconvenience caused.

Posted 6 years ago

Apologies we have no way to contact you as you have not left a name or order number. You can reach us in the week on 0844 5678 365 or email sales@farrar-tanner.co.uk

Posted 5 years ago

“Ordered my item with a next day before 1 delivery postage option and it still hadnt arrived 3 days later. it was a present for my husband (we got married Friday) and ironically it was a pocket watch inscribed 'don't be late' Very disappointed with the service. And I still haven't recieved my postage for next day delivery refund. Probably wouldn't buy from here again ..”

Posted 6 years ago

Hi Hayley, Apologies for the delay with your order, a delivery was attempted on 15th September, and the item was returned to the Post Office depot. We also refunded your next day delivery fee on the same day so this should be in your account. Sorry that you didnt recieve the item on time, however and if we can do anything more please call us on 01242 698987.

Posted 6 years ago

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Farrar & Tanner is rated 4.8 based on 5,913 reviews