Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,560 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,560 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 20th May 2025

Farrar & Tanner 5 star review on 26th April 2025

Karen

506

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You can buy the same chinese cheep quality watch from amazon for £30-40. The front "glass" is plastic, the engraving is more like a sticker. The metal enclosure is a fingerprint magnet.”

Helpful Report

Posted 3 years ago

Dear Gabor, this is one of our best sellers and is usually very well received. The covers for the skeleton mechanism are Acrylic Crystal, which is made from clear synthetic plastics like Hesalite - these are shatterproof and have less glare than glass. The engraving is actually protected by a removeable sticker, with the laser engraving underneath and the opening and closing of the watch is by depression of the winder to release each protective case, rather than magnetic. However, we do want you to be happy with your purchase and if you are not completely happy, please return the watch for a refund or exchange. Best wishes, Jude Customer Service

Posted 3 years ago

“One of the most awful experiences that I have encountered with an online purchase and still unresolved as the company is not communicating with me.”

Helpful Report

Posted 3 years ago

“I hope the wine is better than the presentation box. Very poor cheap box badly painted with a lid that wouldn't close. Will not buy again.”

Helpful Report

Posted 3 years ago

Hi Joan, We have a few wine box choices, I see you've chosen the black wood gift box, which is a painted wood. The lid should close easily so this does not sound right. I'd be happy to replace the box for you - please let me know if there's time for us to do that before you are gifting the Sancerre and I'll suggest some alternatives. Thank you, Jude jude@outdoor365.co.uk

Posted 3 years ago

“Purchased the il Baco da Seta Premium Prosecco in Personalised Wood Gift Box for my nephew's engagement.I was initially very pleased with the speed of delivery after purchase, but this soon changed to disappointment when I saw the condition of both the packaging and the gift box. The gift box was badly bashed at one end and a crack had formed along the bottom. To make matters worse the cardboard box that it was shipped in was both unsealed and open. The fact that the the gift box itself wasn't wrapped in bubble wrap or a more eco friendly alternative to protect it from damage was simply astonishing. Furthermore there are no FRAGILE warnings on the box itself which seems to me a no brainer. I have emailed the sales department, with photographic evidence but I have yet to receive a reply. Really poor all round. Avoid at all costs!!!”

Helpful Report

Posted 4 years ago

Hi, I'm so sorry to read that the gift has arrived in such a damaged state. We have had these boxes purpose made to avoid damage as much as possible and send out lots of these on a daily basis. We also committed to not use single use plastic in our company and as such we use shred and the box that we have made for us. We don't receive many comments of damaged delivery based on the amount we send so I do believe that perhaps as it was opened it maybe has been dropped? either way, we do not want to to arrive in this way and I'm sorry you have not received any reply - could you check your spam folder as sometimes our replies do end up here. Please can you forward your original email to me - jude@outdoor365.co.uk and I will work on a way to resolve this for you. Best wishes, Jude

Posted 3 years ago

“Colis expédié depuis 15 jours et toujours pas reçu ....”

Helpful Report

Posted 4 years ago

Je suis désolé que le colis ne soit pas arrivé. Nous avons ouvert une enquête avec le courrier et vous tiendrons au courant. Meilleurs voeux, Jude

Posted 4 years ago

“Received a chess set and the pieces were significantly tarnished. I sent and email and did not receive a response. I called and was offered a full refund with no apology or offer of an alternate set as this was the only one of its type in stock. This was a gift for my 13 year old son and the joy has been stripped away from this. Shockingly bad customer service... thanks Jamie!”

Helpful Report

Posted 4 years ago

“Very unhappy. I bought a bottle opener, for my father’s birthday. I had ordered it nearly two weeks in advance, and was assured it would reach me in time. I also ordered a pair of scissors. The payment went through, and then a week later I received an email telling me only then that the scissors were out of stock. I asked for a refund. The part that annoyed me was when that same email asked for my ID for the bottle opener, indicating that they hadn’t even begun the postage process. This turned out to be the case, and when I asked if it would arrive in time still I was again, assured it would. It was no surprise when it didn’t arrive on time, and I was told beforehand that if it didn’t come then I’d receive some kind of compensation. Following the late delivery, I reached out twice asking for this compensation, and have received no response. I’m very annoyed at how blatantly I was ignored after the delivery, and at how an expensive product would be accompanied by such rubbish customer service. The product itself was nice, if a little big, but I will not be buying from here again.”

Helpful Report

Posted 4 years ago

Hi Shannon, This is not our normal standard of service and I'm really disappointed reading this, it seems to have gone very wrong. If okay with you, I'm going to give you a call and see what we can do to resolve this satisfactorily for you. I'll also look into why you did not receive a response to your email. Best wishes, Jude Customer Service

Posted 4 years ago

“Bitterly disappointed. Chose (and engraved) one of the backgammon boards as a Christmas present for my father and then was too embarrassed to give it to him. Product was cheaply made and very poor quality. Will not be spending money here again.”

Helpful Report

Posted 4 years ago

“Ordered a birthday gift and was promised same day delivery. This admittedly was ordered on 24th for bday on 27th but delivery only took place on 29th. I paid for express and this is what you get. Very disappointing”

Helpful Report

Posted 4 years ago

Hi, the date your order is due to arrive is shown in the basket before you complete your order based on the postage method selected. We do offer a next day delivery service with DPD or an Express Royal Mail service which takes between 1 and 3 working days. We did not have any postal collections on Christmas Day, Boxing Day, Sunday or Monday 28th as it was Bank Holiday Monday and we were closed for Christmas. I'm sorry for any misunderstanding about when your parcel was due to arrive over the holiday period and I have refunded the cost of postage back to you. Best wishes, Jude Farrar and Tanner

Posted 4 years ago

“Really terribly unhappy with our experience! Ordered engraved whisky glasses as a gift. Arrived on time but with wrong initials!! Engraving very rough and superficial cut to finger from it! Customer service initially insistent that no refund only a credit voucher!!! Had to preserve and was pretty upset by end of phonecall with frustration but eventually got refund. Would NEVER recommend after this experience which is a real shame as all business struggling in current climate but it’s been an unhappy service from delivery of what should have been a special gift.”

Helpful Report

Posted 4 years ago

Dear William, This is most disappointing. I'm sorry obtaining a refund was frustrating, I can only assume that this was down to a misunderstanding on the phone as although we do offer store credit on engraved items that are not wanted, we most certainly would refund in any situation where an error has been made or there's a particular issue. I am pleased you now have a full refund and one again offer my apologies for the error in a most busy and difficult trading time. I hope you have a happy christmas and if there's anything I can do additionally to help, I'd be happy to do so on 01242 894604. Best wishes, Jude

Posted 4 years ago

“I ordered a block of knives 27th November and still not arrived, despite the order being dispatched on the 28th November. I’ve tried calling several times to no available, I’ve also emailed with no response. I’ve received an email asking me to review an order I’ve not received. I would appreciate if somebody could contact me to advise the whereabouts of my parcel as it’s a Christmas gift and I’m conscious I may now not receive it in time, so I’d like to order from elsewhere, with a refund.”

Helpful Report

Posted 4 years ago

Hi Kyle, I'd like to get this resolved for you, I've left a voicemail and will email you too. I'm sorry you've not been able to reach us and it's a shame that this has sparked communication from us, it's been exceptionally busy on the telephone but we are responding to emails within 48 hours. I'd like to check which email address you've been using and also if our replies might have gone to your spam folder? Please look out for an email from jude@outdoor365.co.uk, alternatively I'll give you a call tomorrow too. Best wishes, Jude Farrar & Tanner

Posted 4 years ago

“Ordered engraved glasses as a gift. Sent glasses with wrong engraved initials and also shard of glass shavings cut finger! Very tricky to get refund needed to be persistent! What good are wrongly engraved glasses?? Packing slip showed correct information. Found customer service gentleman very unhelpful and did not listen to complaint properly. What a shame as took our business elsewhere and sadly would not use this company’s again or recommend.”

Helpful Report

Posted 4 years ago

Our customers are important to us and we do appreciate the time you've taken to highlight your experience. We were very shocked to find that you had cut your finger and the customer service gentleman wanted to put you on hold to see if there was anything else we could do to help you. He had misunderstood what you'd explained to him and wanted to correct it. As requested we did refund in full instead. I understand that you'd prefer not to shop with us again but if you did, I'm sure you'd be happy with our service. Best wishes, Jude

Posted 4 years ago

“The knives were blunt when I received them. Despite hand washing the handle has cracked on one of them Overall very disappointed in something that was "worth" almost £100 albeit bought at half price”

Helpful Report

Posted 4 years ago

Dear Helen, I am sorry that the knives were not as expected. It's unusual for the damage you describe to happen to an item of this quality. Would you mind returning the item to us using our free returns service and I will exchange them for you. Our returns label can be created from here: https://www.royalmail.com/track-my-return/create/284 Best wishes, Jude Customer Service

Posted 4 years ago

“I ordered a wedding cake knife. Paid for engraving. I was told that there was not room for any more than 15 characters incl spacing, so settled for just names, rather than the date as well. The engraving was pitiful, and there was lots of room on the handle for the date etc, had they wanted to add it on. I paid extra for overnight delivery. It was delivered in two days, rather than next day. All in all, I would not recommend this company to anyone, judging them by my experience.”

Helpful Report

Posted 4 years ago

Dear Les, I am sorry to read that you are not satisfied with the engraving. We really want you to be happy with your order and the engraving. If you would like to send back the knife stating what you want engraved, we will replace the knife for you. Our returns service is free and you can do it here: https://www.royalmail.com/track-my-return/create/284 We do next day delivery for all orders made before 2pm and your order was made later that afternoon, therefore was delivered the following day as shown on the order confirmation. Once again, apologies that we have not met your expectation on this occasion and I hope we can rectify this for you. Best wishes, Jude

Posted 4 years ago

“Knives not sharp”

Helpful Report

Posted 4 years ago

Dear J Lampon, Thank you for the feedback. We have a free returns service if you are not happy with the product purchased: https://www.royalmail.com/track-my-return/create/284 Kind regards, Jude Customer Services

Posted 4 years ago

“I ordered a gift for my husband's birthday, i paid express delivery and they deliver it a week after. They didn't checked properly the emails where i sent the proof of id...and the excuse was..."you didn't sent us the proof" even when i made a screenshot with the email to prove them. I was really unhappy with them, i don't recommend!”

Helpful Report

Posted 4 years ago

Dear Vlad, apologies for the delay on your delivery. In order to process age verified deliveries we require the correct date of birth for the name on the order at the point of purchase. 95% of the time this goes through within 15 minutes of purchase, however if the DOB is incorrect it can cause delays. Many thanks - Matt

Posted 4 years ago

“In May 2020 I brought my partner this very expensive and well known knife set - Sabatier Classic Edgekeeper Acacia Wood Knife Block with Five Knives It is now only July and they have gone rusty... I find it hard to believe these are real. After spending £106.99 on these I am deeply upset and I am yet to hear back from this company about this very reasonably complaint.”

Helpful Report

Posted 4 years ago

Sorry to hear that your knives are not up to standard. If you bought from us please contact us with a full name or order number and we can arrange a free return. We can then send either a new set of knives, or a refund. Please contact us directly on 0344 5678 365 or customerservice@outdoor365.co.uk - many thanks - Matt

Posted 4 years ago

“Thank you Matt for the replacement item and sorting the issue out”

Helpful Report

Posted 4 years ago

Dear Craig - Im really sorry that you didnt recieve your item in time. We have had some issues with mispicking on the product line that you ordered. I appreciate that the time has now passed to resolve, but if there is anything I can do to help please get in touch directly with me at matt@outdoor365.co.uk or 0344 5678 365. Kind regards - Matt Farrar

Posted 4 years ago

“Goods ordered 1 June, e mail received to say goods on the way 1-2 week ago. Phoned today 22 June as still not received. Advised Royal Mail "lost the parcel". Now being sorted. Ordered before and been ok but poor on this occasion. Now promised this week but lets see, without chasing delivery would have been over a month if at all ? E mail questionnaire received to get feedback on goods but cannot comment as not received yet ! Birthday presents for my wife not received and ordered in plenty of time, rant over.”

Helpful Report

Posted 4 years ago

Dear Sir, We have now resent the package, as it went missing in transit. We now operate a fully tracked service on all packages which has helped with the volume of parcels lost in transit enormously. Hopefully this was a 'blip' and you will continue to shop with us. Many thanks - Matt

Posted 4 years ago

“Very pleased with the chess set I ordered as a special gift. It came well packaged and very promptly.”

Helpful Report

Posted 5 years ago

Dear Sir, we are not sure why the review is 1 star given that the review is positive, and have sent a link for you to revise if needed. Many thanks - Matt

Posted 4 years ago

Farrar & Tanner is rated 4.8 based on 6,560 reviews