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Farrar & Tanner Reviews

4.8 Rating 5,895 Reviews

95 %

of reviewers recommend Farrar & Tanner

Company Reviews

Product Reviews

4.8

Based on 5,895 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 25th April 2024

Farrar & Tanner 5 star review on 18th April 2024

Farrar & Tanner 5 star review on 27th March 2024

Farrar & Tanner 5 star review on 27th March 2024

Farrar & Tanner 5 star review on 22nd March 2024

Farrar & Tanner 5 star review on 19th March 2024

Farrar & Tanner 5 star review on 29th February 2024

433

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give less than one star I would. I always buy local, but was told the service would be great. Sadly it is not. My watch arrived for a 60th birthday gift and I am in USA. It does not run. I have tried to work with their customer service (I could give them 1 start for that because I did hear back fairly quickly) However, they did not know what my order was, then they tried to get me to return it not from the USA. When I explained I was here they sent me a mailing slip. I have to go 80 miles away to go to the place they say I have to mail it. I am away for a week at corporate budget meetings. So by the time I get home, box it up, drive 80 miles, mail it in and wait an unknown amount of time if ever I get it returned my significant other will not have his birthday gift. Disappointed does not cover where I am and lesson learned I will not buy abroad again. I would hesitate to use this company.”

Posted 1 year ago

Thank you for your review, however I do feel it's a little unfair. Within your email to us you mentioned the watch was working before you giftwrapped it but then it did not wind. We were more than happy to replace this for you, but did not realise you were in the US when we emailed the returns label. As soon as we knew this we sent instructions for you to arrange a free DHL collection from your home, and in the meanwhile because it's an important gift we are resending the order to you. Your first email to us was Saturday and we responded within 5 minutes, and by Monday we had arranged to resend the watch, and explained how to book the free collection for the broken one. Please would you reconsider your comments as our customer service team worked very hard to resolve this quickly for you. Best wishes, Jude Freeman Customer Service Manager

Posted 1 year ago

“I bought a glass for my husband for our wedding anniversary and had it engraved. The writing that was engraved on the glass was written wonky, not straight at all and it was an additional £8 to have it added. It cost me over £50 for a faulty item. I do not recommend this company at all, very disappointed. Very poor quality. Not worth the money.”

Posted 1 year ago

Hi Katheryn, Thank you for your review. I am so sorry to see the engraving was wonky, this should never have passed our quality control. I am going to contact you directly to get this resolved. My apologies once again. Kind Regards, Jamie Customer Service

Posted 1 year ago

“Returned. Quality did not match the online images or the price; really disappointed.”

Posted 1 year ago

Hi Daisy, so sorry the travel set was not as you expected - the refund has been completed. Best wishes, Jude

Posted 1 year ago

“I bought this as a gift for my son and I had it engraved with his name. Someone put a hole in the cellophane wrap to take the oyster shucker out to engrave it and then stuck it back in. It looked tacky with the packaging opened. I also was surprised that it was wrapped in cellophane. I was expecting it to be in its own box and not wrapped with plastic. The pieces themselves seemed very cheaply made. I gave him the gift anyway and we will see how long it lasts and if it is very useful. It seems like it will break if it's used to shuck an oyster or break the claws of a lobster. It was very disappointing.”

Posted 1 year ago

Hi Laura, thanks for your review - we've sold these oyster knives for many years with excellent reviews, if you find that yours does not stand up to the job you've purchased it for, do contact us. We offer engraving as an additional extra as a personalised gift is always well received, unfortunately we do need to open the cellophane to access the tool, however it should always be put back together as discretely as possible so as not to distract from the delight of the gift overall. If yours was not correctly packaged back I apologise for the oversight on this occasion. Despite this I hope your recipient enjoys the gift. Best wishes, Jude

Posted 1 year ago

“Service great. Product poor. Wooden chessboard was a laminate effect chessboard finish. Returned easily and refunded quickly. Shame re product.”

Posted 1 year ago

Hello, Many thanks for taking the time to review your purchase. Your feedback is very important. To clarify, the woods on the chessboard are real wood veneers with a special lacquer finish for the ease of movement of pieces as opposed to a laminate finish. I'm glad your returns process was smooth. If you need any further assistance with selecting the right chess board for you, or if there is anything more we can help with, please do not hesitate to get in touch. Best wishes. Rachel

Posted 1 year ago

“Truly horrible Cookies policy; you simply cannot opt out of them inflicting cookies on your computer. Unless they get some push-back they will continue with this unwelcome enforced invasion of privacy.”

Posted 1 year ago

Thank you for your feedback, we have taken this on board and we are updating our cookies policy. There are essential cookies that must be agreed to for a sales transaction to complete and we are working on separating out those to offer a 'opt in to essential cookies only' choice. It is a change that we will be making in the forthcoming weeks.

Posted 1 year ago

“Item arrived in damaged presentation box , was promised replacement presentation next day which never arrived . This was a gift for my father which was completely ruined by the lack of attention by Farr at & tanner and their trusted courier . Was given a 50% discount which to be honest did little to improve the whole experience . Promise the world but do not deliver - literally.0”

Farrar & Tanner 1 star review on 15th February 2022

Posted 2 years ago

Hi Jason, i know we were unable to get a replacement box out to you in time for the one that was damaged in transit but as the glass had remained intact the partial refund was to accommodate the damage to the presentation box. We generally do have very good feedback on our next day service, unfortunately every once in a while there may be a problem, which we do our best to resolve. i hope the gift was enjoyed despite the crumpled edge to the box. Best wishes, Jude

Posted 2 years ago

“Ordered a personalized gift for a 40th birthday present on express delivery. Not only did it not arrive on time, it did not arrive at all. On multiple attempts at contacting the company I finally got a response to say they did not know where the gift was and they couldn't replace it as it was no longer in stock. Extremely poor all round.”

Posted 2 years ago

“Ordered a Acaia wood magnetic knife block. The order arrived on time but was completely useless. It wouldn't even hold a small kitchen knife in place securely, larger ones fell straight off. Not o lying impracticable but dangerous.”

Posted 2 years ago

“Products did not come in good condition. I contacted the company and received a response but no action was taken off the back of it. Unable to gift due to poor condition.”

Posted 2 years ago

Hi Julia, so sorry for the misunderstanding - my colleague was checking whether both or one item was to be replaced and a second colleague assumed you were returning the item for replacement and concluded that all was resolved. I've resent the product to you now and you should have it this week. Best wishes, Jude

Posted 2 years ago

“Hello Disappointingly I have discovered that the Christmas gift I ordered from your selves was opened on Christmas day by my mother and it has arrived in the wrong style and wrong size... I have attached images below for your reference.... It is particularly disappointing when I paid extra for gift wrapping as well.”

Farrar & Tanner 1 star review on 28th December 2021

Posted 2 years ago

“I am sorry to say we are not happy with the packaging at all.It was an anniversary gift to a couple on their special day and the paper and cotton which was wrapped on the champagne flutes is of very low quality and is torn . The champagne flutes were full of finger prints and this was not expected at all from a brand like yours.We had to wrap them in new covers and clean the flutes before gift wrapping.Overall very poor service for the amount we paid for as my next day delivery(which was reversed to my account) was also cancelled and the parcel arrived right on the day of party.I’m attaching the pics for reference.Wouldn’t recommend this as the service is not worth the amount we pay for”

Posted 2 years ago

“I will no do business with companies that exclude customers from personalising the sites cookies . It’s unethically and shows just how corrupt the company is .”

Posted 2 years ago

“You can buy the same chinese cheep quality watch from amazon for £30-40. The front "glass" is plastic, the engraving is more like a sticker. The metal enclosure is a fingerprint magnet.”

Posted 2 years ago

Dear Gabor, this is one of our best sellers and is usually very well received. The covers for the skeleton mechanism are Acrylic Crystal, which is made from clear synthetic plastics like Hesalite - these are shatterproof and have less glare than glass. The engraving is actually protected by a removeable sticker, with the laser engraving underneath and the opening and closing of the watch is by depression of the winder to release each protective case, rather than magnetic. However, we do want you to be happy with your purchase and if you are not completely happy, please return the watch for a refund or exchange. Best wishes, Jude Customer Service

Posted 2 years ago

“One of the most awful experiences that I have encountered with an online purchase and still unresolved as the company is not communicating with me.”

Posted 2 years ago

“I hope the wine is better than the presentation box. Very poor cheap box badly painted with a lid that wouldn't close. Will not buy again.”

Posted 2 years ago

Hi Joan, We have a few wine box choices, I see you've chosen the black wood gift box, which is a painted wood. The lid should close easily so this does not sound right. I'd be happy to replace the box for you - please let me know if there's time for us to do that before you are gifting the Sancerre and I'll suggest some alternatives. Thank you, Jude jude@outdoor365.co.uk

Posted 2 years ago

“Purchased the il Baco da Seta Premium Prosecco in Personalised Wood Gift Box for my nephew's engagement.I was initially very pleased with the speed of delivery after purchase, but this soon changed to disappointment when I saw the condition of both the packaging and the gift box. The gift box was badly bashed at one end and a crack had formed along the bottom. To make matters worse the cardboard box that it was shipped in was both unsealed and open. The fact that the the gift box itself wasn't wrapped in bubble wrap or a more eco friendly alternative to protect it from damage was simply astonishing. Furthermore there are no FRAGILE warnings on the box itself which seems to me a no brainer. I have emailed the sales department, with photographic evidence but I have yet to receive a reply. Really poor all round. Avoid at all costs!!!”

Posted 2 years ago

Hi, I'm so sorry to read that the gift has arrived in such a damaged state. We have had these boxes purpose made to avoid damage as much as possible and send out lots of these on a daily basis. We also committed to not use single use plastic in our company and as such we use shred and the box that we have made for us. We don't receive many comments of damaged delivery based on the amount we send so I do believe that perhaps as it was opened it maybe has been dropped? either way, we do not want to to arrive in this way and I'm sorry you have not received any reply - could you check your spam folder as sometimes our replies do end up here. Please can you forward your original email to me - jude@outdoor365.co.uk and I will work on a way to resolve this for you. Best wishes, Jude

Posted 2 years ago

“Colis expédié depuis 15 jours et toujours pas reçu ....”

Posted 3 years ago

Je suis désolé que le colis ne soit pas arrivé. Nous avons ouvert une enquête avec le courrier et vous tiendrons au courant. Meilleurs voeux, Jude

Posted 3 years ago

“Received a chess set and the pieces were significantly tarnished. I sent and email and did not receive a response. I called and was offered a full refund with no apology or offer of an alternate set as this was the only one of its type in stock. This was a gift for my 13 year old son and the joy has been stripped away from this. Shockingly bad customer service... thanks Jamie!”

Posted 3 years ago

“Very unhappy. I bought a bottle opener, for my father’s birthday. I had ordered it nearly two weeks in advance, and was assured it would reach me in time. I also ordered a pair of scissors. The payment went through, and then a week later I received an email telling me only then that the scissors were out of stock. I asked for a refund. The part that annoyed me was when that same email asked for my ID for the bottle opener, indicating that they hadn’t even begun the postage process. This turned out to be the case, and when I asked if it would arrive in time still I was again, assured it would. It was no surprise when it didn’t arrive on time, and I was told beforehand that if it didn’t come then I’d receive some kind of compensation. Following the late delivery, I reached out twice asking for this compensation, and have received no response. I’m very annoyed at how blatantly I was ignored after the delivery, and at how an expensive product would be accompanied by such rubbish customer service. The product itself was nice, if a little big, but I will not be buying from here again.”

Posted 3 years ago

Hi Shannon, This is not our normal standard of service and I'm really disappointed reading this, it seems to have gone very wrong. If okay with you, I'm going to give you a call and see what we can do to resolve this satisfactorily for you. I'll also look into why you did not receive a response to your email. Best wishes, Jude Customer Service

Posted 3 years ago

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Farrar & Tanner is rated 4.8 based on 5,895 reviews