Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 9,324 Reviews

95 %

of reviewers recommend Farrar & Tanner

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham,
24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 13th September 2026

567

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed order for a wedding gift, then next day i i was let down because it was out of stock”

Helpful Report

Posted 1 week ago

“I bought a Boss Card Holder and wanted it personalised with the initials of the recipient as it is a 21st borthday present. I expected the embossing to be either silver or gold as shown on the website but am slightly disappointed that the embossing is firstly black so you can hardly see it and also does not look like it has been centered on the card holder - for something that expensive, I was hoping for something that looked a little more professional”

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Posted 1 month ago

“Both watches ordered were not in stock. Money was refunded quickly though.”

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Posted 1 month ago

“Bit gutted tbh, the leather on the wallet isn't as soft as I thought it would be.”

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Posted 1 month ago

“Delivery was quick and packaged well. Box was OK but I had higher expectation from a 55 quid box i guess. Box was redder than i thought walnut to be, interior was greyer than i thought cream would be and key doesnt sit in keyhole well. Like the look of other products on site but aprehensive after this one.”

Helpful Report

Posted 1 month ago

“The bag was very good but the label was awful and had not been printed so only a couple of the initials came out. I was disappointef as it was a special present”

Helpful Report

Posted 1 month ago

Hi Janette, Thank you for your feedback. I am sorry to hear about the disappointment with the embossing. I cannot see any emails from you regarding this; have you been in touch for a replacement tag? If you haven't, please do email us on customerservice@outdoor365.co.uk and we can get this fixed right away. Best wishes, Farrar & Tanner

Posted 1 month ago

“F & T informed me that the box was damaged and offered me a discount which I accepted on condition that the goods weren't damaged. The goods arrived very quickly and on inspection there was damage so obviously nobody had checked. A small dent but not acceptable. I contacted them and have received an email with a returns label. I have now requested a refund”

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Posted 1 month ago

“Good product”

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Posted 1 month ago

“Lovely product but placement of personalisation was not as requested. Maybe what I asked for wasn't possible?”

Helpful Report

Posted 2 months ago

Hi Kate, Thank you for your review, and kind feedback regarding the product. I'm sorry to hear that you are unhappy with the personalisation, and have sent you an email to find out what's happened. Kind Regards. Jamie Farrar and Tanner

Posted 2 months ago

“Embossing not very good nor in the right place.”

Helpful Report

Posted 2 months ago

Hi there, I am sorry to see this. I cannot find any correspondence from you regarding this, have you been in touch? If not, please do email us on customerservice@outdoor365.co.uk with some more information so we can assist and solve the issue as soon as possible. Best wishes, Farrar & Tanner

Posted 2 months ago

“Service very good but pruner’s I thought would of been a bit more heavy duty”

Helpful Report

Posted 2 months ago

“Product, delivery as expected but despite claims that engraving would be free - no option to apply at check out - That was a £20 unexpected charge.”

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Posted 2 months ago

“My package arrived fine and in time, but it wasn't gift wrapped or no gift wrap included and there was no gift card either, so I had to go out and buy these myself.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your review. I am so sorry the card you ordered was not included. I have refunded the gift card fee back to you. There was no gift wrap added to the order so I do apologise for any confusion there. Best wishes, Farrar & Tanner

Posted 2 months ago

“Lovely T bar necklace,gift wrapped in a lovely box. Necklace was screwed up in a plastic bag in the presentation box .Not a great way to display expensive jewellery.”

Helpful Report

Posted 2 months ago

“I asked for a typed name and happy 21st Birthday on royal seal hit beer pewture mug”

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Posted 2 months ago

Hi there, I am very sorry for the disappointment. No engraving was added to your order, nor were you charged for the service. I apologise again for the disappointment. Best wishes, Farrar & Tanner

Posted 2 months ago

“Good service. However, rhs recommended mid handled folk is very poor quality.”

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Posted 2 months ago

“I liked your products, quality and website. Unfortunately my engraved wallet arrived with the engraving in the wrong place and the leather on the edge was damaged. I'm getting it replaced and I've sent the original one back. I wanted this gift as part of a set with the pen I ordered for my son's graduation but unfortunately it's arring late now. Otherwise I would have given you a higher rating.”

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Posted 2 months ago

“Bit disappointed as the wooden box was slightly damaged on one corner”

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Posted 5 months ago

Hi Wendy, Thank you for your review, I'm very sorry to hear about the damage to the presentation box. I have emailed you to resolve this. Kind Regards, Jamie Farrar and Tanner

Posted 5 months ago

“Got an absolutely beautiful chess board but was chipped on an under corner with no damage warning, could've been sold as a second with a chip this size!”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your feedback. I am very sorry to hear this. I cannot find any contact from you on the system, have you been in touch regarding this? If you email us on customerservice@outdoor365.co.uk then we can organise a return and replacement for you right away. Best wishes, Stacey

Posted 5 months ago

“Love the knife set and it cuts fantastically. However the blade and the tip of the chef knife looks bent and it is noticeable on the block. I could not be bothered with the hassle of shipping back and having to then wait for a replacement, so just need to live with it. If it wasn’t for that it would be 5 star.”

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Posted 6 months ago

Farrar & Tanner is rated 4.8 based on 9,324 reviews