Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,929 Reviews

95 %

of reviewers recommend Farrar & Tanner

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 21st September 2025

Kevin

Farrar & Tanner 5 star review on 18th September 2025

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Farrar & Tanner 5 star review on 12th September 2025

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Farrar & Tanner 5 star review on 10th September 2025

Victoria Byron

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My first order arrived poorly packed and broken in pieces. However, the complaint I put in was dealt with quickly and courteously, and a replacement was sent to me well packed and in perfect condition- thank you.”

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Posted 3 days ago

“Lovely item, delivered promptly but missed off gift note.”

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Posted 1 week ago

Hi Charlotte, Thank you for your review, Having checked your order, you did not request for any gift options to be included with the order. Kind Regards, Farrar and Tanner Customer Service

Posted 1 week ago

“A small problem waiting for a reply 4days later.”

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Posted 3 weeks ago

Hi Elizabeth, Thank you for your review, I'm so sorry to see you had an issue with your order. We did respond to your email on the 28th of August at 8:14, and are awaiting a response from you. Kind Regards, Farrrar and Tanner Customer Service

Posted 3 weeks ago

“I have previously purchased a knife before which was excellent however my recent purchase wasn’t even close in quality the metal clasp around the blades keeps twisting not allowing me to fold away the blade”

Helpful Report

Posted 3 weeks ago

Hi Anthony, Thank you for your review, I'm sorry to hear about the issues with the clasp. I can see that we haven't had any contact from you regarding this, and we'd love to opportunity to fix this. Please can you return the knife using our free returns service. We can then dispatch a replacement knife with the engraving included to you. https://www.royalmail.com/track-my-return#/details/6633 Kind Regards, Farrar and Tanner Customer Service.

Posted 3 weeks ago

“Order fine & goods as expected but let down badly by Royal Mail who twice said delivering - then no show so stayed in whole day which was completely wasted ! Eventually after two days delivered by my own personal post man with normal letters & as the items were glass expected they would come on the van !”

Helpful Report

Posted 1 month ago

“I like the knife but it has not been personalised. There was an offer to personalise it with my name so when I placcewd the order I asked that my name be engraved on the handle: Jenny Betts. When it arrived there was no engraving. Can you check what happened and suggest what can be done please? thank you. Jenny Betts: email: jenny@jennybetts.com”

Helpful Report

Posted 1 month ago

Hi Jenny, Thank you for your email. I'm really sorry, no engraving was added to this order, nor were you charged for it. You're more than welcome to use our free returns service to send it back to us to have an engraving added? Please contact us on customerservice@outdoor365.co.uk if you'd like to proceed. Many thanks! Best wishes, Stacey

Posted 1 month ago

“Wrong order received.”

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Posted 1 month ago

“Really disappointed 😔 The amount of money I paid for the chess set as a birthday present and it looks really cheap. The clasps holding the board together feel as though they will snap off after a few uses. It doesn't feel 'quality', particularly in comparison to the one other board we have. There's no luxury/craftsman style feel for over £80. Quite disappointed unfortunately as I took time to research products and the photos look really nice. The lettering looks golden and almost embossed in the pictures but theyre a flat yellow which looks like it did scrape off easily.”

Helpful Report

Posted 3 months ago

Dear Lynsey, Thank you for your feedback. I'm sorry to hear you're disappointed with the chess set. We aim to represent our products as accurately as possible, so it’s disappointing to hear that the item didn’t meet your expectations. I’ve checked our records and it doesn’t appear that you’ve contacted us directly — we’d appreciate the opportunity to resolve this for you. Please feel free to get in touch with our customer service team, and we’ll be happy to look into it. Our email address is customerservice@outdoor365.co.uk Kind Regards, Farrar and Tanner Customer Service

Posted 3 months ago

“Arrived OK after a few days (not as fast as Amazon!); poorly packaged, so the original product box was crushed, although appreciated that cardboard and no plastics were used. Very happy with the product ordered.”

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Posted 3 months ago

“The wallet arrived promptly and was well packaged.It is made of lovely soft leather, but unfortunately, the engraving is hardly visible. Disappointing.”

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(Cheltenham) - Posted 4 months ago

“I was disappointed with the poor quality of the gift wrapping for which I paid extra. I ended up re-wrapping it myself with proper wrapping paper. The item was also smaller than I had envisaged and didn't stand out as a quality product. Relative to the £125 I paid (including delivery), i was disappointed.”

Helpful Report

(Cheltenham) - Posted 5 months ago

Thank you for your feedback, and I’m really sorry to hear that you were disappointed with your order. We completely understand how important presentation is—especially when it’s a gift—and it’s disappointing to hear that our gift wrapping didn’t meet your expectations. I have refunded the gift wrap fee. We also regret that the product itself didn’t feel like good value for the price paid. We aim to provide both quality items and a great overall experience, so I’m sorry we’ve let you down on this occasion. Your comments have been passed to our team to review both the gift wrap quality and the product presentation. If you’d be happy to share any photos or further detail, we’d really appreciate the opportunity to make things right. My email address is Jamie@outdoor365.co.uk Kind Regards. Jamie Customer Service Farrar and Tanner

Posted 5 months ago

“The product and ordering process were both excellent but the service is undermined by the awful Royal Mail delivery service. 2 failed deliveries and the actual delivery outside of the time slot. Exactly what I have come to expect from RM but still very frustrating when you need to stay in to accept the delivery. Strongly recommend you change delivery partner.”

Helpful Report

Posted 8 months ago

Dear Nick, Thank you for your review and feedback. We’re delighted to hear you were happy with the product and ordering process, but we’re sorry to learn about your delivery experience. As this is a bladed item, the law requires us to verify that the recipient is over the age of 18 at the time of delivery. We take age verification very seriously to ensure these items are delivered responsibly and in compliance with legal requirements. This includes ID checks both at the time of ordering and upon delivery. We understand that delays and missed time slots can be frustrating. However, please note that any courier used for delivering bladed items must follow the same legal requirement for ID verification at delivery. Thank you for your patience and understanding. If there’s anything further we can assist you with, please don’t hesitate to reach out. Kind Regards, Jamie Farrar and Tanner Customer Service

Posted 8 months ago

“I ordered a travelling chess set adorned with a brass plaque. Upon initial inspection, I was quite pleased with the product; however, opening the chess set revealed a somewhat disappointing level of care. The padding was cheaply glued to the inside of the set, and some pieces were not adequately sanded. I am a bit surprised these imperfections made it past quality control. On the whole I was quite pleased, although, I doubt this product will stand the test of time as it is not expertly manufactured.”

Helpful Report

(Cheltenham) - Posted 8 months ago

Hi Quinlan, Thank you for your review, I'm sorry to hear set came in such a poor condition, this isn't our usual standard. I can see that you haven't contacted us regarding this. Please can you email us with your order information and some images of the chess set, and we can exchange it for you. Our email address is customerservice@outdoor365.co.uk Kind Regards Jamie Farrar and Tanner Customer Service

Posted 8 months ago

“I bought a Filofax for my son. I didn’t feel it was value for money as I queried as to whether it was leather. I was assured it was and therefore I kept it. Unfortunately I cannot find replacement inserts to fit it. A5 too big and A6 too wide.”

Helpful Report

Posted 8 months ago

Hi Kareen, Thank you for your review, I'd like to reassure you that the Filofax you purchased is made from genuine leather, as confirmed by our customer service advisor. Regarding replacement inserts, we recommend contacting Filofax directly, as they offer a range of sizes and options that should work for your model. Their customer service team will be happy to assist you in finding the correct fit. Kind Regards, Jamie Farrar and Tanner Customer Service

Posted 8 months ago

“Really good quality belt but I personally think it's over -priced”

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Posted 9 months ago

“This backgammon board is well-made and visually appealing. However, be aware that this is a travel-sized board, much smaller than a standard full-sized version. While it’s convenient for portability, the smaller size might not suit everyone. Considering the size, it feels a bit pricey for what you get.”

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Posted 9 months ago

“Service was quick but I was disappointed with the engraving it’s so tiny! I expected the letters to be larger on the silver napkin ring I ordered also the packaging was very poor, just a little plastic bag stuffed through the ring not even wrapped around it for protection then stuffed in a cardboard envelope”

Helpful Report

Posted 9 months ago

“Great bag, lovely soft leather. Bit disappointed with engraved tag and the vost ofcthis.Thought this was going to be a luggage tag as shown on Web site but was just a small square of leather, attached with a link chain. Nothing like the picture on Web site. More like a promotional tag for the company. Hence 3 stars. Delivery was quick and safe.”

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Posted 9 months ago

“Hopefully good products - we won't know until the recipients open them at Christmas. Poor process on the website for ordering. Very confusing on billing and delivery addresses which ended with them being partially transposed which I had to intervene when the confirmation emails were sent. I didn't dare risk trying to put two gifts with different delivery addresses in the same basket to claim the discount offered so did them one at a time and still had hassle. I tried to order the posh packaging for both but gave up in the edn on the second one. In the event both packages were delayed in the delivery process with one being routed to an incorrect distribution centre. Uninsrpiring at best.”

Helpful Report

Posted 9 months ago

Dear Ian, Thank you for your review. Your order was placed on our standard delivery service, which, as outlined at checkout, can take up to 10 working days. Your parcels were dispatched on 3rd December and arrived on 10th December, within the expected timeframe. Regarding the billing and delivery addresses, our checkout process includes a clear tick box if you wish to separate these details. We appreciate you contacting us to amend your information, and we were able to adjust this promptly before dispatch. As for placing two separate orders to different delivery addresses, this approach was correct given that our system only applies one delivery address per basket. We understand that this may have added extra steps for you. Lastly, we regret that one package encountered a delay at a distribution centre, as this is rare and typically outside our immediate control once dispatched. We trust the recipients will enjoy their gifts, and we thank you for your order. Kind Regards, Jamie Customer Service

Posted 9 months ago

“It is a christmas present and not given yet so can't give proper review.”

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(Cheltenham) - Posted 9 months ago

Farrar & Tanner is rated 4.8 based on 6,929 reviews