Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 8,977 Reviews

95 %

of reviewers recommend Farrar & Tanner

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 25th July 2026

562

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Embossing not very good nor in the right place.”

Helpful Report

Posted 21 hours ago

“Service very good but pruner’s I thought would of been a bit more heavy duty”

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Posted 1 day ago

“Product, delivery as expected but despite claims that engraving would be free - no option to apply at check out - That was a £20 unexpected charge.”

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Posted 6 days ago

“My package arrived fine and in time, but it wasn't gift wrapped or no gift wrap included and there was no gift card either, so I had to go out and buy these myself.”

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Posted 1 week ago

Hi there, Thank you for your review. I am so sorry the card you ordered was not included. I have refunded the gift card fee back to you. There was no gift wrap added to the order so I do apologise for any confusion there. Best wishes, Farrar & Tanner

Posted 1 week ago

“Lovely T bar necklace,gift wrapped in a lovely box. Necklace was screwed up in a plastic bag in the presentation box .Not a great way to display expensive jewellery.”

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Posted 1 week ago

“I asked for a typed name and happy 21st Birthday on royal seal hit beer pewture mug”

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Posted 1 week ago

Hi there, I am very sorry for the disappointment. No engraving was added to your order, nor were you charged for the service. I apologise again for the disappointment. Best wishes, Farrar & Tanner

Posted 1 week ago

“Good service. However, rhs recommended mid handled folk is very poor quality.”

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Posted 2 weeks ago

“I liked your products, quality and website. Unfortunately my engraved wallet arrived with the engraving in the wrong place and the leather on the edge was damaged. I'm getting it replaced and I've sent the original one back. I wanted this gift as part of a set with the pen I ordered for my son's graduation but unfortunately it's arring late now. Otherwise I would have given you a higher rating.”

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Posted 3 weeks ago

“Bit disappointed as the wooden box was slightly damaged on one corner”

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Posted 2 months ago

Hi Wendy, Thank you for your review, I'm very sorry to hear about the damage to the presentation box. I have emailed you to resolve this. Kind Regards, Jamie Farrar and Tanner

Posted 2 months ago

“Got an absolutely beautiful chess board but was chipped on an under corner with no damage warning, could've been sold as a second with a chip this size!”

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Posted 3 months ago

Hi there, Thank you for your feedback. I am very sorry to hear this. I cannot find any contact from you on the system, have you been in touch regarding this? If you email us on customerservice@outdoor365.co.uk then we can organise a return and replacement for you right away. Best wishes, Stacey

Posted 3 months ago

“Love the knife set and it cuts fantastically. However the blade and the tip of the chef knife looks bent and it is noticeable on the block. I could not be bothered with the hassle of shipping back and having to then wait for a replacement, so just need to live with it. If it wasn’t for that it would be 5 star.”

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Posted 3 months ago

“Product is great. It would be helpful to stress in the product description that the standard product does not come with spare queens-which would be useful for pawn promotion.”

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Posted 5 months ago

“DHL didn’t deliver in time or even close or to the safe place. Left directly in front of front door in full view of street which anyone could have picked up. When I contacted DHL after the delivery hadn’t arrived on time they told me it wouldn’t be delivered that day with no time or day of when delivery would happen. My daughter just happened to go out and it was sitting on the doorstep. Totally unacceptable”

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Posted 5 months ago

“The item was as decribed and delivered within the timescale. However their was an optional extra that could be purchased that was one of the reasons for purchasing this item but not available at that time. Upon speaking to an assistant I was informed that the optional extra was no longer available and that the product may be an "End of the Line". If I had known this at the start I would have looked for an alternative product.”

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Posted 6 months ago

“engraving on box was very faint”

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Posted 6 months ago

“Unfortunately ive not had a good experience purchasing a chess set from Farrar & Tanner. Its more my fault than Farrar & Tanner as the item supplied were not the size or product i was looking for. This is simply a problem of buying online without the visual inspection when buying in shops.”

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Posted 6 months ago

“The reason for only 3 stars was I was offered a free engraved message on the boxed malt whisky, plus my name as who the gift was from. The recipient had no idea and only found out by chance when he called me about another matter. Not good. I had filled in all the details on the order form. In fact the form itself from Outdoor 365 was not clear and in the end I had to phone them to make sure that the whisky was sent to the recipient's address not to me. Comparing the costs involved by purchasing through you proved over £20 more expensive than from competitor's prices for the same malt whisky even with carriage charged.”

Helpful Report

Posted 6 months ago

Dear Iain, Thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate you bringing this to our attention. To clarify, the engraving process requires selecting the personalisation option on the product page, which then takes you to a preview gallery where you can enter your message and confirm before proceeding. It seems this step may not have been completed, which is why the engraving wasn’t included. We understand how disappointing this must have been, especially as it was intended as a thoughtful gift.

Posted 6 months ago

“The outside of board is as expected, inlaid with shell and wood and is very pretty. The inside (backgammon board) however is most definitely not ‘inlaid’ and looks like the pattern is only printed as it’s completely smooth (also does have a rough lumpy fault in the varnish). As the backgammon board was the reason for purchase, it’s actually really disappointing.”

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Posted 6 months ago

“The dices pot is very low quality”

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Posted 6 months ago

“The gift has not arrived yet and was suppose to arrive before christmas i understand this is not the fault of Farrar & Tanner however i've struggled to get in contact”

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Posted 6 months ago

Hi there, I am so sorry for the trouble with DPD. I can see the parcel was delayed. Has this now been delivered? I am very sorry to hear you have struggled getting in touch; I cannot find any contact from you under your email address on the order. Would you like to email me directly on stacey@outdoor365.co.uk? That way, if the parcel still needs chasing, I can handle it personally and get it sorted for you as soon as possible. My sincere apologies once again for the delay with the courier. Best wishes, Stacey

Posted 6 months ago

Farrar & Tanner is rated 4.8 based on 8,977 reviews