Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 8,231 Reviews

94 %

of reviewers recommend Farrar & Tanner

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 18th January 2026

551

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item was as decribed and delivered within the timescale. However their was an optional extra that could be purchased that was one of the reasons for purchasing this item but not available at that time. Upon speaking to an assistant I was informed that the optional extra was no longer available and that the product may be an "End of the Line". If I had known this at the start I would have looked for an alternative product.”

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Posted 3 weeks ago

“engraving on box was very faint”

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Posted 3 weeks ago

“Unfortunately ive not had a good experience purchasing a chess set from Farrar & Tanner. Its more my fault than Farrar & Tanner as the item supplied were not the size or product i was looking for. This is simply a problem of buying online without the visual inspection when buying in shops.”

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Posted 1 month ago

“The reason for only 3 stars was I was offered a free engraved message on the boxed malt whisky, plus my name as who the gift was from. The recipient had no idea and only found out by chance when he called me about another matter. Not good. I had filled in all the details on the order form. In fact the form itself from Outdoor 365 was not clear and in the end I had to phone them to make sure that the whisky was sent to the recipient's address not to me. Comparing the costs involved by purchasing through you proved over £20 more expensive than from competitor's prices for the same malt whisky even with carriage charged.”

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Posted 1 month ago

Dear Iain, Thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate you bringing this to our attention. To clarify, the engraving process requires selecting the personalisation option on the product page, which then takes you to a preview gallery where you can enter your message and confirm before proceeding. It seems this step may not have been completed, which is why the engraving wasn’t included. We understand how disappointing this must have been, especially as it was intended as a thoughtful gift.

Posted 1 month ago

“The outside of board is as expected, inlaid with shell and wood and is very pretty. The inside (backgammon board) however is most definitely not ‘inlaid’ and looks like the pattern is only printed as it’s completely smooth (also does have a rough lumpy fault in the varnish). As the backgammon board was the reason for purchase, it’s actually really disappointing.”

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Posted 1 month ago

“The dices pot is very low quality”

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Posted 1 month ago

“The gift has not arrived yet and was suppose to arrive before christmas i understand this is not the fault of Farrar & Tanner however i've struggled to get in contact”

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Posted 1 month ago

Hi there, I am so sorry for the trouble with DPD. I can see the parcel was delayed. Has this now been delivered? I am very sorry to hear you have struggled getting in touch; I cannot find any contact from you under your email address on the order. Would you like to email me directly on stacey@outdoor365.co.uk? That way, if the parcel still needs chasing, I can handle it personally and get it sorted for you as soon as possible. My sincere apologies once again for the delay with the courier. Best wishes, Stacey

Posted 1 month ago

“Can’t comment just yet due to not receiving the item.”

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Posted 1 month ago

“Travel wallet was smaller than expected and the personal name on inside is very dark and too similar in colour”

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Posted 1 month ago

“Beautiful counters I totally under-looked their size. Would double check the measurements next time and order a larger size!”

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Posted 1 month ago

“Good product but postage problem made it 2 days later than shown on the 48 hour schedule”

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Posted 2 months ago

Hi Juliet, Thank you for your review. Your order was dispatched on the 7th of December on our standard delivery, which we advertise as 5-10 working days. Having checked your tracking, I can see that the order was delivered on the 13th of December, which is within the advertised time frame. Kind Regards, Farrar and Tanner

Posted 2 months ago

“the delivery was good and the response to y complaint was ok - not massivly impressed with the overall quality of the item purchased given the cost”

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Posted 2 months ago

“Bought a penknife from you for Xmas present, thought it might have come in a box or some sort of packaging”

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Posted 2 months ago

“A fast delivery but I was really disappointed with the engraving, very small I could only see it if upto the light I would have returned it but was a Xmas present for my son and had to get it posted.”

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Posted 2 months ago

“Although I recieved the goods in a reasonable time frame - this wasn't without it's issues. The parcel was sent without having my door number stated on the address! I was contacted by the post office to ask me my door number before they could deliver it. I checked on my account with you for the billing address & it appears to be ok. So, although I did recieve it - a rather expensive item could've easily gone missing! Please can you look at this issue. Once recieved - I was very happy with the goods”

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Posted 2 months ago

Hi Peter, We're glad to hear you got your order and you're happy with it! Having checked your order I can see you did not enter a house number on the shipping address, you only put the house number on the billing address, which is how the issue came about. Kindest regards,

Posted 2 months ago

“I ordered wine as a birthday present for my friend. I have bought alcohol for her before but I found the purchasing and delivery process very clunky and off-putting. Firstly the Age confirmation app didn't work in spite of me providing accurate information from my drivers licence and voters roll etc. Then Royal Mail required my friend to provide proof of her age as well. I understand you need to comply with regulation on sales of alcohol but there must be an easier process.”

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Posted 3 months ago

Hi Lynne, I can only apologise for the Age Verification process not going smoothly. It is law for the retailer and the courier to check ID on anything you need to be over 18 to purchase, so unfortunately we cannot change that process. We are looking to change the provider we use for Age Verification so hopefully that irons out any problems you experienced. Best wishes, Stacey

Posted 3 months ago

“Happy with the product. But very disappointed with the personalisation”

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Posted 3 months ago

“Nice item but you nearly can’t read the name, it is like si MONI, s and I is very very thin. For an item in that price category a bad engraving is annoying.”

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Posted 3 months ago

“My initial contact was extremely disappointing,in that I was not able to speak to a member of your sales team.....please hold you are number one in the queue. I abandoned the call,after TWENTY MINUTES The following day I contacted your showroom,and was able to secure a purchase.”

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Posted 3 months ago

Hi there, Many thanks for your review. My sincere apologies for the issue you had with calling us. We had some technical issues with our phone lines that were out of our control, so we missed a lot of calls that week. I can only apologise for that. They are back up and running now, so hopefully it does not happen again. I'm happy to hear you were able to come into our showroom to purchase! Best wishes, Stacey

Posted 3 months ago

“Unfortunately I had to send the pocket watch back it looked cheap and it rattled”

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Posted 3 months ago

Farrar & Tanner is rated 4.8 based on 8,231 reviews