Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 8,069 Reviews

95 %

of reviewers recommend Farrar & Tanner

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 18th December 2025

Anonymous

Farrar & Tanner 5 star review on 11th December 2025

Cristian

Farrar & Tanner 5 star review on 10th December 2025

Thomas

Farrar & Tanner 5 star review on 6th December 2025

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548

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The gift has not arrived yet and was suppose to arrive before christmas i understand this is not the fault of Farrar & Tanner however i've struggled to get in contact”

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Posted 6 days ago

Hi there, I am so sorry for the trouble with DPD. I can see the parcel was delayed. Has this now been delivered? I am very sorry to hear you have struggled getting in touch; I cannot find any contact from you under your email address on the order. Would you like to email me directly on stacey@outdoor365.co.uk? That way, if the parcel still needs chasing, I can handle it personally and get it sorted for you as soon as possible. My sincere apologies once again for the delay with the courier. Best wishes, Stacey

Posted 4 days ago

“Can’t comment just yet due to not receiving the item.”

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Posted 1 week ago

“Travel wallet was smaller than expected and the personal name on inside is very dark and too similar in colour”

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Posted 2 weeks ago

“Beautiful counters I totally under-looked their size. Would double check the measurements next time and order a larger size!”

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Posted 2 weeks ago

“Good product but postage problem made it 2 days later than shown on the 48 hour schedule”

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Posted 3 weeks ago

Hi Juliet, Thank you for your review. Your order was dispatched on the 7th of December on our standard delivery, which we advertise as 5-10 working days. Having checked your tracking, I can see that the order was delivered on the 13th of December, which is within the advertised time frame. Kind Regards, Farrar and Tanner

Posted 3 weeks ago

“the delivery was good and the response to y complaint was ok - not massivly impressed with the overall quality of the item purchased given the cost”

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Posted 3 weeks ago

“Bought a penknife from you for Xmas present, thought it might have come in a box or some sort of packaging”

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Posted 3 weeks ago

“A fast delivery but I was really disappointed with the engraving, very small I could only see it if upto the light I would have returned it but was a Xmas present for my son and had to get it posted.”

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Posted 4 weeks ago

“Although I recieved the goods in a reasonable time frame - this wasn't without it's issues. The parcel was sent without having my door number stated on the address! I was contacted by the post office to ask me my door number before they could deliver it. I checked on my account with you for the billing address & it appears to be ok. So, although I did recieve it - a rather expensive item could've easily gone missing! Please can you look at this issue. Once recieved - I was very happy with the goods”

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Posted 1 month ago

Hi Peter, We're glad to hear you got your order and you're happy with it! Having checked your order I can see you did not enter a house number on the shipping address, you only put the house number on the billing address, which is how the issue came about. Kindest regards,

Posted 1 month ago

“I ordered wine as a birthday present for my friend. I have bought alcohol for her before but I found the purchasing and delivery process very clunky and off-putting. Firstly the Age confirmation app didn't work in spite of me providing accurate information from my drivers licence and voters roll etc. Then Royal Mail required my friend to provide proof of her age as well. I understand you need to comply with regulation on sales of alcohol but there must be an easier process.”

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Posted 1 month ago

Hi Lynne, I can only apologise for the Age Verification process not going smoothly. It is law for the retailer and the courier to check ID on anything you need to be over 18 to purchase, so unfortunately we cannot change that process. We are looking to change the provider we use for Age Verification so hopefully that irons out any problems you experienced. Best wishes, Stacey

Posted 1 month ago

“Happy with the product. But very disappointed with the personalisation”

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Posted 1 month ago

“Nice item but you nearly can’t read the name, it is like si MONI, s and I is very very thin. For an item in that price category a bad engraving is annoying.”

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Posted 2 months ago

“My initial contact was extremely disappointing,in that I was not able to speak to a member of your sales team.....please hold you are number one in the queue. I abandoned the call,after TWENTY MINUTES The following day I contacted your showroom,and was able to secure a purchase.”

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Posted 2 months ago

Hi there, Many thanks for your review. My sincere apologies for the issue you had with calling us. We had some technical issues with our phone lines that were out of our control, so we missed a lot of calls that week. I can only apologise for that. They are back up and running now, so hopefully it does not happen again. I'm happy to hear you were able to come into our showroom to purchase! Best wishes, Stacey

Posted 2 months ago

“Unfortunately I had to send the pocket watch back it looked cheap and it rattled”

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Posted 2 months ago

“Great product however the engraving instruction / request were not delivered. This detracted from the overall gift experience but not the performance of the product…”

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Posted 2 months ago

“Bought a wallet for our grandsons’ 18th birthday. The packaging was damaged and the wallet box was bashed and the wallet also looked a bit bashed! Not impressed with the engraving, could hardly see the initials. Unfortunately I will not be using Farrar and Tanner again.”

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Posted 2 months ago

Hi Linda, I am so sorry to see this. I can see you've not been in touch with us regarding this so we've not had the opportunity to rectify this. If you email us on customerservice@outdoor365.co.uk we can get this sorted for you as soon as possible. Best wishes, Stacey

Posted 2 months ago

“Only gave this because I didn’t receive my bag as out off stock”

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Posted 2 months ago

“I purchased a mantle clock with a personalised plaque. The clock was delivered promptly but there was a hair (approx 2cm long) inside of the glass - I emailed F&T and I was informed that this would of happened when the plaque was inserted. I therefore had to unglue the plaque, carefully remove it and take out the hair with some tweezers. Beautiful clock; poor QC checks.”

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Posted 3 months ago

Hi Will Apologies, once again, that you received the clock with a small hair attached to the plaque. Please understand this in not our normal level of service. I can see from the email thread that we advised you how to remove the hair, which you did with success and were satisfied with that outcome. I also noticed that we offered you the option of a free return and replacement. Many thanks Kind regards Sue Customer Service Farrar & Tanner

Posted 3 months ago

“My first order arrived poorly packed and broken in pieces. However, the complaint I put in was dealt with quickly and courteously, and a replacement was sent to me well packed and in perfect condition- thank you.”

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Posted 3 months ago

“Lovely item, delivered promptly but missed off gift note.”

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Posted 3 months ago

Hi Charlotte, Thank you for your review, Having checked your order, you did not request for any gift options to be included with the order. Kind Regards, Farrar and Tanner Customer Service

Posted 3 months ago

Farrar & Tanner is rated 4.8 based on 8,069 reviews