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Farrar & Tanner Reviews

4.8 Rating 6,589 Reviews
95 %
of reviewers recommend Farrar & Tanner
4.8
Based on 6,589 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Farrar & Tanner Reviews

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

Write Your review

Farrar & Tanner 5 star review on 5th July 2025
Julian
Farrar & Tanner 5 star review on 12th June 2025
Cynthia
Farrar & Tanner 5 star review on 12th June 2025
Cynthia
Farrar & Tanner 5 star review on 12th June 2025
Cynthia
Farrar & Tanner 5 star review on 11th June 2025
Maureen
Farrar & Tanner 5 star review on 20th May 2025
Magnus
Farrar & Tanner 5 star review on 13th May 2025
MICHAEL
511
Anonymous
Anonymous  // 01/01/2019
Lovely product great service, disapointed with the outer box for the product we bought but the team were very helpful with getting a new one. Excellent customer service.
Helpful Report
Posted 3 days ago
Good quality product, though somewhat overpriced. Excellent service, very quick delivery, effective product and postal packaging .
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Posted 2 weeks ago
Beautiful watch and stand. This is a special gift and I am so pleased I chose Farrar & Tanner. The quality is outstanding, very good value for money and very expedient delivery. Thank you
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(Cheltenham) - Posted 2 weeks ago
The backgammon set is lovely, it looks expensive and it’s just gorgeous. The only thing is that the cups to put the dice in are plastic and very noisy and it just doesn’t match the quality of the overall set.
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Posted 2 weeks ago
This turned out to be a perfect 21st birthday gift
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Posted 2 weeks ago
Good product happy with purchase
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(Cheltenham) - Posted 1 month ago
Very satisfied with transaction.
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(Cheltenham) - Posted 3 months ago
We had a problem with the item we ordered, however, it was dealt with efficiently and we are very pleased with the outcome. Would certainly use your company again.
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Posted 3 months ago
Nice product and nicely wrapped. I expected the card to be printed not hand written. This isn’t a problem but may be worth making this clear as for certain occasions a message written in someone else’s hand doesn’t seem appropriate. Thank you
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Posted 3 months ago
Excellent musta little disappointed the initials weren't easy to see
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(Cheltenham) - Posted 3 months ago
Product delivered promptly, well packaged and in good condition. Would use this company again.
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Posted 3 months ago
Good but i payed for gift wrapping and didn’t get it
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Posted 3 months ago
Glass was delivered in time and my brother was pleased with it. I can't give a higher score because I have not seen the product in person.
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Posted 3 months ago
The reason I gave four stars is because I paid extra for next day delivery. I ordered after 2:00 so I expected it to be the day after next day but it still took 48 hrs.
Helpful Report
(Cheltenham) - Posted 3 months ago
Hi John, Thank you for your review, My apologies for any confusion, but our same day dispatch cut off time for Next day delivery is before 2pm, not after. I can see from the tracking that your order arrived within the adverised time frame, as the order was dispatched the following day. Kind Regards Farrar and Tanner Customer Service
Posted 3 months ago
The flask I ordered is beautiful and just what I had in mind. The funnel that comes with it to fill the flask is made of cheap plastic, a stainless stell funnel would have been nice. Lastly, the captive top on the flask came off its hinge when I rinsed the flask before the first use. That said, customer service was very quick to respond and resolve the matter by offering me a refund or replacement.
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(Cheltenham) - Posted 4 months ago
I am happy with my new handbag. A slight criticism is that the leather is not as soft as I would have hoped.
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(Cheltenham) - Posted 5 months ago
Coference pad folder - leather. Ordering this to look as pro in my upcoming management level Job interview. It looks great and I'm sure it will convince the audience. Only development idea is to make left sheet pocket bit more spacy that I can put some A4 doc's more in.
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(Cheltenham) - Posted 5 months ago
Beautiful belt and adore the personalisation. However was extremely disappointed at the positioning of it. I wasn’t given the option to select placing of this. Unfortunately it has been done on the outside of the belt. Resulting that my husband won’t wear it because of this. Really thought it would be on the inside.
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Posted 5 months ago
Very good service.would recommend this company. LB
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(Cheltenham) - Posted 5 months ago
Loved the pocket watch I got for my husband 70s some minor questions but all sorted quickly so all in all would recommend.
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Posted 5 months ago
Hi Diane, Thank you for your lovely review! We're so glad to hear that your husband loved the pocket watch and that any questions you had were quickly resolved. Best regards, Jamie Farrar & Tanner Customer Service
Posted 5 months ago
Farrar & Tanner is rated 4.8 based on 6,589 reviews