Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,560 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,560 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 20th May 2025

Farrar & Tanner 5 star review on 26th April 2025

Karen

506

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product happy with purchase”

Helpful Report

(Cheltenham) - Posted 1 month ago

“Very satisfied with transaction.”

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(Cheltenham) - Posted 2 months ago

“We had a problem with the item we ordered, however, it was dealt with efficiently and we are very pleased with the outcome. Would certainly use your company again.”

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Posted 2 months ago

“Nice product and nicely wrapped. I expected the card to be printed not hand written. This isn’t a problem but may be worth making this clear as for certain occasions a message written in someone else’s hand doesn’t seem appropriate. Thank you”

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Posted 2 months ago

“Excellent musta little disappointed the initials weren't easy to see”

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(Cheltenham) - Posted 2 months ago

“Product delivered promptly, well packaged and in good condition. Would use this company again.”

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Posted 2 months ago

“Good but i payed for gift wrapping and didn’t get it”

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Posted 2 months ago

“Glass was delivered in time and my brother was pleased with it. I can't give a higher score because I have not seen the product in person.”

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Posted 2 months ago

“The reason I gave four stars is because I paid extra for next day delivery. I ordered after 2:00 so I expected it to be the day after next day but it still took 48 hrs.”

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(Cheltenham) - Posted 2 months ago

Hi John, Thank you for your review, My apologies for any confusion, but our same day dispatch cut off time for Next day delivery is before 2pm, not after. I can see from the tracking that your order arrived within the adverised time frame, as the order was dispatched the following day. Kind Regards Farrar and Tanner Customer Service

Posted 2 months ago

“The flask I ordered is beautiful and just what I had in mind. The funnel that comes with it to fill the flask is made of cheap plastic, a stainless stell funnel would have been nice. Lastly, the captive top on the flask came off its hinge when I rinsed the flask before the first use. That said, customer service was very quick to respond and resolve the matter by offering me a refund or replacement.”

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(Cheltenham) - Posted 3 months ago

“I am happy with my new handbag. A slight criticism is that the leather is not as soft as I would have hoped.”

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(Cheltenham) - Posted 4 months ago

“Coference pad folder - leather. Ordering this to look as pro in my upcoming management level Job interview. It looks great and I'm sure it will convince the audience. Only development idea is to make left sheet pocket bit more spacy that I can put some A4 doc's more in.”

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(Cheltenham) - Posted 4 months ago

“Beautiful belt and adore the personalisation. However was extremely disappointed at the positioning of it. I wasn’t given the option to select placing of this. Unfortunately it has been done on the outside of the belt. Resulting that my husband won’t wear it because of this. Really thought it would be on the inside.”

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Posted 4 months ago

“Very good service.would recommend this company. LB”

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(Cheltenham) - Posted 4 months ago

“Loved the pocket watch I got for my husband 70s some minor questions but all sorted quickly so all in all would recommend.”

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Posted 4 months ago

Hi Diane, Thank you for your lovely review! We're so glad to hear that your husband loved the pocket watch and that any questions you had were quickly resolved. Best regards, Jamie Farrar & Tanner Customer Service

Posted 4 months ago

“Very nice looking cocktail shaker”

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Posted 5 months ago

“After initial upset and disappointment, F&T really pulled out all the stops, to rectify the problem and get the gift to me in time for Christmas. The belt is fabulous, and customer sevice were excellent.”

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(Cheltenham) - Posted 5 months ago

“These items were bought as a gift. They look just as they are described and came well packaged and the delivery was quick.”

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Posted 5 months ago

“Product was very good, but a bit disappointing that I didn’t get free postage or discount for having signed up!”

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(Cheltenham) - Posted 5 months ago

“I was happy with all aspects of the order from its placing through communication to delivery in spite of Storm Darragh's disruption. The product looks great - and I'm confident that the recipient will think so too.”

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(Cheltenham) - Posted 5 months ago

Farrar & Tanner is rated 4.8 based on 6,560 reviews