Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,560 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,560 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 20th May 2025

Farrar & Tanner 5 star review on 26th April 2025

Karen

506

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The engraved silver oval cuff links I bought as a gift for my son’s 21st birthday were disappointing. The engraving was poor and the surface was scratched. I contacted customer services but to date (2 days later) have not received a response. I would not buy a personalised gift from them again.”

Helpful Report

Posted 2 years ago

“I ordered a personalised decanter which was next day delivery Upon arrival we found it to be smashed to pieces With no packaging to protect it on the inside Customer service is a shambles”

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Posted 2 years ago

“Tried joining concierge club went round in circles given up , one Christmas order you’ve lost”

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Posted 2 years ago

Hi Stephen, Concierge Club is a new feature for our customers, I'm sorry to see you've not been able to join and I'd like to get you joined up and past this little blip as the benefits of being part of the club really are great! I'll email you directly to see if we can resolve this with you, if we've got something wrong in our system somewhere we can hopefully find it and fix it. Appreciate you taking time to let us know there's been an issue. Best wishes, Jude

Posted 2 years ago

“I ordered on the 1st November for a birthday present and it is now the 9th November and despite having an email saying that that the order is “complete” the tracking details say it has not even reached Royal Mail yet. Very disappointed with the shipping times as I only ordered on the basis that it said 1-3 days”

Helpful Report

Posted 2 years ago

Thanks for taking my call, we hadn't realised it had not reached you, and as per call will be sending this to arrive tomorrow. Best wishes, Jude

Posted 2 years ago

“The product that I ordered all can scratched and poorly finished. Upon contacting the CX I received a very friendly response but after explaining the details never heard back in 5 days. The flask also came in a box different to the one in the picture. Since it was a gift for someones birthday, whilst waiting for a response from the customer services it became too late to order a different gift from elsewhere and I ended up gifting the scratched flask hence will make sure to never order from here”

Helpful Report

Posted 2 years ago

Hi David, thank you for your review, I am sorry for the delay in communication - we had sent a new flask out to you on a next day service but we were slow in responding to your reply as we were unexpectedly short staffed. With the original flask, the scratches are often part of the manufacturing of the pewter and usually polish out, however this should have been checked for quality before leaving and polished out by the factory. It looks like perhaps this was missed and I apologise for this. I hope you were able to gift the new flask to your recipient when you received our replacement. Best wishes, Jude

Posted 2 years ago

“After a great deal of online searching I ordered a personalised wallet from Farrar and Tanner for my grandson's 18th birthday. After the payment was taken from my account I was then informed that the wallet was unavailable. None of the other wallets illustrated looked at all suitable. Although the payment was refunded, I feel very disappointed that I was not able to purchase an item shown as available on the website, and have had to buy a present elsewhere. I”

Helpful Report

Posted 2 years ago

I am sorry we did not have the wallet you ordered available, we really don't like disappointing our customers as we know how long it takes to find the perfect gift. Fortunately this only happens on very occasionally if perhaps an item does not meet our quality control standards or there's been a stock miscount. Hope you were able to find a equally great present and please do return to us for any future purchases, it really is rare for this to happen.

Posted 2 years ago

“If I could give less than one star I would. I always buy local, but was told the service would be great. Sadly it is not. My watch arrived for a 60th birthday gift and I am in USA. It does not run. I have tried to work with their customer service (I could give them 1 start for that because I did hear back fairly quickly) However, they did not know what my order was, then they tried to get me to return it not from the USA. When I explained I was here they sent me a mailing slip. I have to go 80 miles away to go to the place they say I have to mail it. I am away for a week at corporate budget meetings. So by the time I get home, box it up, drive 80 miles, mail it in and wait an unknown amount of time if ever I get it returned my significant other will not have his birthday gift. Disappointed does not cover where I am and lesson learned I will not buy abroad again. I would hesitate to use this company.”

Helpful Report

Posted 2 years ago

Thank you for your review, however I do feel it's a little unfair. Within your email to us you mentioned the watch was working before you giftwrapped it but then it did not wind. We were more than happy to replace this for you, but did not realise you were in the US when we emailed the returns label. As soon as we knew this we sent instructions for you to arrange a free DHL collection from your home, and in the meanwhile because it's an important gift we are resending the order to you. Your first email to us was Saturday and we responded within 5 minutes, and by Monday we had arranged to resend the watch, and explained how to book the free collection for the broken one. Please would you reconsider your comments as our customer service team worked very hard to resolve this quickly for you. Best wishes, Jude Freeman Customer Service Manager

Posted 2 years ago

“I bought a glass for my husband for our wedding anniversary and had it engraved. The writing that was engraved on the glass was written wonky, not straight at all and it was an additional £8 to have it added. It cost me over £50 for a faulty item. I do not recommend this company at all, very disappointed. Very poor quality. Not worth the money.”

Helpful Report

Posted 2 years ago

Hi Katheryn, Thank you for your review. I am so sorry to see the engraving was wonky, this should never have passed our quality control. I am going to contact you directly to get this resolved. My apologies once again. Kind Regards, Jamie Customer Service

Posted 2 years ago

“Returned. Quality did not match the online images or the price; really disappointed.”

Helpful Report

Posted 2 years ago

Hi Daisy, so sorry the travel set was not as you expected - the refund has been completed. Best wishes, Jude

Posted 2 years ago

“I bought this as a gift for my son and I had it engraved with his name. Someone put a hole in the cellophane wrap to take the oyster shucker out to engrave it and then stuck it back in. It looked tacky with the packaging opened. I also was surprised that it was wrapped in cellophane. I was expecting it to be in its own box and not wrapped with plastic. The pieces themselves seemed very cheaply made. I gave him the gift anyway and we will see how long it lasts and if it is very useful. It seems like it will break if it's used to shuck an oyster or break the claws of a lobster. It was very disappointing.”

Helpful Report

Posted 2 years ago

Hi Laura, thanks for your review - we've sold these oyster knives for many years with excellent reviews, if you find that yours does not stand up to the job you've purchased it for, do contact us. We offer engraving as an additional extra as a personalised gift is always well received, unfortunately we do need to open the cellophane to access the tool, however it should always be put back together as discretely as possible so as not to distract from the delight of the gift overall. If yours was not correctly packaged back I apologise for the oversight on this occasion. Despite this I hope your recipient enjoys the gift. Best wishes, Jude

Posted 2 years ago

“Unable to review ordered knives since item received was NOT item ordered. Called to report error and was told they would investigate and get back to me. They never did. As the item received was similar decided not to pursue since they were soon to be given as a present.”

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Posted 4 years ago

“Service great. Product poor. Wooden chessboard was a laminate effect chessboard finish. Returned easily and refunded quickly. Shame re product.”

Helpful Report

Posted 3 years ago

Hello, Many thanks for taking the time to review your purchase. Your feedback is very important. To clarify, the woods on the chessboard are real wood veneers with a special lacquer finish for the ease of movement of pieces as opposed to a laminate finish. I'm glad your returns process was smooth. If you need any further assistance with selecting the right chess board for you, or if there is anything more we can help with, please do not hesitate to get in touch. Best wishes. Rachel

Posted 3 years ago

“Truly horrible Cookies policy; you simply cannot opt out of them inflicting cookies on your computer. Unless they get some push-back they will continue with this unwelcome enforced invasion of privacy.”

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Posted 3 years ago

Thank you for your feedback, we have taken this on board and we are updating our cookies policy. There are essential cookies that must be agreed to for a sales transaction to complete and we are working on separating out those to offer a 'opt in to essential cookies only' choice. It is a change that we will be making in the forthcoming weeks.

Posted 3 years ago

“Item arrived in damaged presentation box , was promised replacement presentation next day which never arrived . This was a gift for my father which was completely ruined by the lack of attention by Farr at & tanner and their trusted courier . Was given a 50% discount which to be honest did little to improve the whole experience . Promise the world but do not deliver - literally.0”

Farrar & Tanner 1 star review on 15th February 2022

Helpful Report

Posted 3 years ago

Hi Jason, i know we were unable to get a replacement box out to you in time for the one that was damaged in transit but as the glass had remained intact the partial refund was to accommodate the damage to the presentation box. We generally do have very good feedback on our next day service, unfortunately every once in a while there may be a problem, which we do our best to resolve. i hope the gift was enjoyed despite the crumpled edge to the box. Best wishes, Jude

Posted 3 years ago

“Ordered a personalized gift for a 40th birthday present on express delivery. Not only did it not arrive on time, it did not arrive at all. On multiple attempts at contacting the company I finally got a response to say they did not know where the gift was and they couldn't replace it as it was no longer in stock. Extremely poor all round.”

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Posted 3 years ago

“Ordered a Acaia wood magnetic knife block. The order arrived on time but was completely useless. It wouldn't even hold a small kitchen knife in place securely, larger ones fell straight off. Not o lying impracticable but dangerous.”

Helpful Report

Posted 3 years ago

“Products did not come in good condition. I contacted the company and received a response but no action was taken off the back of it. Unable to gift due to poor condition.”

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Posted 3 years ago

Hi Julia, so sorry for the misunderstanding - my colleague was checking whether both or one item was to be replaced and a second colleague assumed you were returning the item for replacement and concluded that all was resolved. I've resent the product to you now and you should have it this week. Best wishes, Jude

Posted 3 years ago

“Hello Disappointingly I have discovered that the Christmas gift I ordered from your selves was opened on Christmas day by my mother and it has arrived in the wrong style and wrong size... I have attached images below for your reference.... It is particularly disappointing when I paid extra for gift wrapping as well.”

Farrar & Tanner 1 star review on 28th December 2021

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Posted 3 years ago

“I am sorry to say we are not happy with the packaging at all.It was an anniversary gift to a couple on their special day and the paper and cotton which was wrapped on the champagne flutes is of very low quality and is torn . The champagne flutes were full of finger prints and this was not expected at all from a brand like yours.We had to wrap them in new covers and clean the flutes before gift wrapping.Overall very poor service for the amount we paid for as my next day delivery(which was reversed to my account) was also cancelled and the parcel arrived right on the day of party.I’m attaching the pics for reference.Wouldn’t recommend this as the service is not worth the amount we pay for”

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Posted 3 years ago

“I will no do business with companies that exclude customers from personalising the sites cookies . It’s unethically and shows just how corrupt the company is .”

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Posted 3 years ago

Farrar & Tanner is rated 4.8 based on 6,560 reviews