Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Farrar & Tanner Reviews

4.8 Rating 5,895 Reviews

95 %

of reviewers recommend Farrar & Tanner

Company Reviews

Product Reviews

4.8

Based on 5,895 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

Write Your review

Tell us how Farrar & Tanner made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Farrar & Tanner 5 star review on 25th April 2024

Farrar & Tanner 5 star review on 18th April 2024

Farrar & Tanner 5 star review on 27th March 2024

Farrar & Tanner 5 star review on 27th March 2024

Farrar & Tanner 5 star review on 22nd March 2024

Farrar & Tanner 5 star review on 19th March 2024

Farrar & Tanner 5 star review on 29th February 2024

433

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bitterly disappointed. Chose (and engraved) one of the backgammon boards as a Christmas present for my father and then was too embarrassed to give it to him. Product was cheaply made and very poor quality. Will not be spending money here again.”

Posted 3 years ago

“Ordered a birthday gift and was promised same day delivery. This admittedly was ordered on 24th for bday on 27th but delivery only took place on 29th. I paid for express and this is what you get. Very disappointing”

Posted 3 years ago

Hi, the date your order is due to arrive is shown in the basket before you complete your order based on the postage method selected. We do offer a next day delivery service with DPD or an Express Royal Mail service which takes between 1 and 3 working days. We did not have any postal collections on Christmas Day, Boxing Day, Sunday or Monday 28th as it was Bank Holiday Monday and we were closed for Christmas. I'm sorry for any misunderstanding about when your parcel was due to arrive over the holiday period and I have refunded the cost of postage back to you. Best wishes, Jude Farrar and Tanner

Posted 3 years ago

“Really terribly unhappy with our experience! Ordered engraved whisky glasses as a gift. Arrived on time but with wrong initials!! Engraving very rough and superficial cut to finger from it! Customer service initially insistent that no refund only a credit voucher!!! Had to preserve and was pretty upset by end of phonecall with frustration but eventually got refund. Would NEVER recommend after this experience which is a real shame as all business struggling in current climate but it’s been an unhappy service from delivery of what should have been a special gift.”

Posted 3 years ago

Dear William, This is most disappointing. I'm sorry obtaining a refund was frustrating, I can only assume that this was down to a misunderstanding on the phone as although we do offer store credit on engraved items that are not wanted, we most certainly would refund in any situation where an error has been made or there's a particular issue. I am pleased you now have a full refund and one again offer my apologies for the error in a most busy and difficult trading time. I hope you have a happy christmas and if there's anything I can do additionally to help, I'd be happy to do so on 01242 894604. Best wishes, Jude

Posted 3 years ago

“I ordered a block of knives 27th November and still not arrived, despite the order being dispatched on the 28th November. I’ve tried calling several times to no available, I’ve also emailed with no response. I’ve received an email asking me to review an order I’ve not received. I would appreciate if somebody could contact me to advise the whereabouts of my parcel as it’s a Christmas gift and I’m conscious I may now not receive it in time, so I’d like to order from elsewhere, with a refund.”

Posted 3 years ago

Hi Kyle, I'd like to get this resolved for you, I've left a voicemail and will email you too. I'm sorry you've not been able to reach us and it's a shame that this has sparked communication from us, it's been exceptionally busy on the telephone but we are responding to emails within 48 hours. I'd like to check which email address you've been using and also if our replies might have gone to your spam folder? Please look out for an email from jude@outdoor365.co.uk, alternatively I'll give you a call tomorrow too. Best wishes, Jude Farrar & Tanner

Posted 3 years ago

“Ordered engraved glasses as a gift. Sent glasses with wrong engraved initials and also shard of glass shavings cut finger! Very tricky to get refund needed to be persistent! What good are wrongly engraved glasses?? Packing slip showed correct information. Found customer service gentleman very unhelpful and did not listen to complaint properly. What a shame as took our business elsewhere and sadly would not use this company’s again or recommend.”

Posted 3 years ago

Our customers are important to us and we do appreciate the time you've taken to highlight your experience. We were very shocked to find that you had cut your finger and the customer service gentleman wanted to put you on hold to see if there was anything else we could do to help you. He had misunderstood what you'd explained to him and wanted to correct it. As requested we did refund in full instead. I understand that you'd prefer not to shop with us again but if you did, I'm sure you'd be happy with our service. Best wishes, Jude

Posted 3 years ago

“Unable to review ordered knives since item received was NOT item ordered. Called to report error and was told they would investigate and get back to me. They never did. As the item received was similar decided not to pursue since they were soon to be given as a present.”

Posted 3 years ago

“The knives were blunt when I received them. Despite hand washing the handle has cracked on one of them Overall very disappointed in something that was "worth" almost £100 albeit bought at half price”

Posted 3 years ago

Dear Helen, I am sorry that the knives were not as expected. It's unusual for the damage you describe to happen to an item of this quality. Would you mind returning the item to us using our free returns service and I will exchange them for you. Our returns label can be created from here: https://www.royalmail.com/track-my-return/create/284 Best wishes, Jude Customer Service

Posted 3 years ago

“I ordered a wedding cake knife. Paid for engraving. I was told that there was not room for any more than 15 characters incl spacing, so settled for just names, rather than the date as well. The engraving was pitiful, and there was lots of room on the handle for the date etc, had they wanted to add it on. I paid extra for overnight delivery. It was delivered in two days, rather than next day. All in all, I would not recommend this company to anyone, judging them by my experience.”

Posted 3 years ago

Dear Les, I am sorry to read that you are not satisfied with the engraving. We really want you to be happy with your order and the engraving. If you would like to send back the knife stating what you want engraved, we will replace the knife for you. Our returns service is free and you can do it here: https://www.royalmail.com/track-my-return/create/284 We do next day delivery for all orders made before 2pm and your order was made later that afternoon, therefore was delivered the following day as shown on the order confirmation. Once again, apologies that we have not met your expectation on this occasion and I hope we can rectify this for you. Best wishes, Jude

Posted 3 years ago

“Knives not sharp”

Posted 3 years ago

Dear J Lampon, Thank you for the feedback. We have a free returns service if you are not happy with the product purchased: https://www.royalmail.com/track-my-return/create/284 Kind regards, Jude Customer Services

Posted 3 years ago

“I ordered a gift for my husband's birthday, i paid express delivery and they deliver it a week after. They didn't checked properly the emails where i sent the proof of id...and the excuse was..."you didn't sent us the proof" even when i made a screenshot with the email to prove them. I was really unhappy with them, i don't recommend!”

Posted 3 years ago

Dear Vlad, apologies for the delay on your delivery. In order to process age verified deliveries we require the correct date of birth for the name on the order at the point of purchase. 95% of the time this goes through within 15 minutes of purchase, however if the DOB is incorrect it can cause delays. Many thanks - Matt

Posted 3 years ago

“In May 2020 I brought my partner this very expensive and well known knife set - Sabatier Classic Edgekeeper Acacia Wood Knife Block with Five Knives It is now only July and they have gone rusty... I find it hard to believe these are real. After spending £106.99 on these I am deeply upset and I am yet to hear back from this company about this very reasonably complaint.”

Posted 3 years ago

Sorry to hear that your knives are not up to standard. If you bought from us please contact us with a full name or order number and we can arrange a free return. We can then send either a new set of knives, or a refund. Please contact us directly on 0344 5678 365 or customerservice@outdoor365.co.uk - many thanks - Matt

Posted 3 years ago

“Thank you Matt for the replacement item and sorting the issue out”

Posted 3 years ago

Dear Craig - Im really sorry that you didnt recieve your item in time. We have had some issues with mispicking on the product line that you ordered. I appreciate that the time has now passed to resolve, but if there is anything I can do to help please get in touch directly with me at matt@outdoor365.co.uk or 0344 5678 365. Kind regards - Matt Farrar

Posted 3 years ago

“Goods ordered 1 June, e mail received to say goods on the way 1-2 week ago. Phoned today 22 June as still not received. Advised Royal Mail "lost the parcel". Now being sorted. Ordered before and been ok but poor on this occasion. Now promised this week but lets see, without chasing delivery would have been over a month if at all ? E mail questionnaire received to get feedback on goods but cannot comment as not received yet ! Birthday presents for my wife not received and ordered in plenty of time, rant over.”

Posted 3 years ago

Dear Sir, We have now resent the package, as it went missing in transit. We now operate a fully tracked service on all packages which has helped with the volume of parcels lost in transit enormously. Hopefully this was a 'blip' and you will continue to shop with us. Many thanks - Matt

Posted 3 years ago

“Very pleased with the chess set I ordered as a special gift. It came well packaged and very promptly.”

Posted 3 years ago

Dear Sir, we are not sure why the review is 1 star given that the review is positive, and have sent a link for you to revise if needed. Many thanks - Matt

Posted 3 years ago

“I am not happy at all. I order something for my husbands 40th birthday when it arrived it was not exactly what i ordered, i set it back by DHL that cost me €75. they received it on the 8th May and as of today i STILL have not gotten it back. I was told it was sent back on the 15th May then i was told it was never sent and last week Courtney our CS told me he would send it by end of day Wednesday, on Friday another customer service rep told me that it was not send out at all and she would send it the next day. No surprise it was not sent until Monday. And now the tracking details that i had to email three times to get dont work. Not happy at all.”

Posted 3 years ago

Hi Elena, Im really sorry for the problems you have had with your order, and we have tried our best to resolve the issues you have had. I do feel that we need to clarify the process as we have tried to the best of our endevaours during the current Covid 19 crisis. Firstly you ordered a pocket watch which we delivered in good time. However you felt it should have been engraved, which wasn't on the order. As we process hundreds of engraved orders every day this is a unique issue, where the engraving instruction is not pushed through. You then sent the watch back to us, with a request for engraving but no instuctions on font, or message. We have then contacted you on several occasions to enquire what engraving is needed, and font type. On tracking your delivery date is 4th June. Im really sorry that you didnt get the item on time, we are seeing some delays on Irish orders in particular and that you didnt feel our service was a good as it should be. Many thanks - Matt Farrar

Posted 3 years ago

“I never recieved my order.”

Posted 3 years ago

Dear Niamh, We resent the item shortly after recieving this - would you be able to revise the review now you have the item - many thanks - Matt

Posted 3 years ago

“Ordered a set of knives, wrong set arrived, (Cheaper set) tried to call customer services, but just rang out. Won’t be purchasing from this company again.”

Posted 4 years ago

“The plaque for the box fell off when the present was opened and had to be glued back on. It was a present and was embarrassing to watch as the plaque was not attached properly when the present was opened.”

Posted 4 years ago

“Disappointed with the time it took to receive my item, it was pushed behind my bin! I had to do all the chasing, and was offered a £60 refund, and that took lots of emails,expected better service, especially as this was a wedding gift for my husband, I contacted the supposed manager and received not one apology !!”

Posted 4 years ago

Hi Joanna, We have records of 14 emails, please could you specify which response we have missed. We had some delivery issues with Royal Mail on your order, where the postman delivered the parcel to you, but left outdoors and didnt leave a card to notify you. By way of an apology for the inconvenience caused by this we have refunded £60 to your bank card. Many thanks - Matt

Posted 4 years ago

“Placement of name plaque was embarrassing bad. Like as if it was threw at the box by a child in a tantrum. Have reported this to farrar and tanner on 2 separate emails and have heard nothing back on either occasion. So I guess once sold, that’s it as far as customer service is concerned.”

Posted 4 years ago

Dear Pat, I'm sorry to hear that the plaque was not positioned correctly. I'm also a little concerned that we don't appear to have received your email, if you do get chance I'd appreciate knowing which email address you were using so that I can check why. However, at this point my main concern is to make sure you are happy with your purchase. You can return the board using our free returns service and we can replace it for you, or we can send a new plaque if you prefer to position it yourself. The board can be returned using the link below: https://www.farrar-tanner.co.uk/returns-warranties-i53 Best wishes, Jude Customer Service

Posted 4 years ago

«
1
...
2
3
4
5
6
»

Farrar & Tanner is rated 4.8 based on 5,895 reviews